company officer Flashcards
(197 cards)
1
Q
One of the most challenging transitions within the fire services
A
Company Officer
2
Q
Key to a successful transition to company officer
A
Respect for those they supervise
3
Q
A company officer’s success depends on what
A
Ability to recognize the importance and understand the responsibilities of the position
4
Q
Company officer’s most important task
A
ensure personnel safety
5
Q
New company officers need to recognize that they are both
A
A supervisor and subordinate
6
Q
Who is the agency’s point of contact with the public
A
Company Officer
7
Q
How should concerns and complaints be voiced
A
Up the COC, and never to subordinates
8
Q
The challenges a new officer should learn, apply and model
A
Leadership, Ethics, Supervision, Responsibility, Authority
9
Q
What must be done to successfully enact change
A
verbalize expectations, establish priorities, and listen to subordinates
10
Q
Most difficult expectations to overcome
A
Internal expectations
11
Q
Who must administer the organizations policies, procedures, and orders at the unit level
A
Level 1 Fire Officer
12
Q
What must the first driving company officer develop and initiate
A
Incident action plan, and Incident safety plan
13
Q
What will enable the company officer to lead an efficient and successful team that is able to fulfill the agency’s mission
A
Sound leadership and supervision
14
Q
Motivating personnel is essential to limiting what
A
Injuries, assuring accountability, and attaining operational goals
15
Q
What has been called a trait, a behavior, a skill, a characteristic, a science, and an art
A
Leadership
16
Q
Leadership skills can be addressed and assessed through
A
self assessments, mentor feedback, 360-degree feedback evaluation and annual/supervisory reviews
17
Q
When and who identified three leadership styles based on decision making
A
Kurt Lewin, in 1939
18
Q
Leadership style provides clear directions of what, how, and when tasks will be performed
A
Autocratic
19
Q
Leadership that solicits input from their followers before making decisions. Sometimes called participative leadership, this style requires followers to participate in the process and be held accountable for the tasks delegated to them
A
Democratic
20
Q
Leaders that do not make decisions or avoid making them
A
Laissez-faire
21
Q
Leadership style in which organizational change is accomplished by followers commitment to the leader’s vision and inspiration
A
Transformational
22
Q
Sometimes called managerial leadership, this leadership style enforces compliance through rewards and punishments
A
Transactional
23
Q
A system of moral principles
A
Ethics
24
Q
What is the three step Ethics check
A
is it legal
is it fair to al concerned
how will it make me feel about myself
25
Unethical conduct is about immediate gratification in what four areas
Basic Needs
Affiliation
Self-esteem
Self-gratification
26
What are the five steps involving self assessment checklists
```
Self-Assessment: Explore
Self Awareness: Identify
Self Knowledge: Understand
Self Development: Learn'
Self Improvement: Apply and Match
```
27
An emotional skill that is especially useful for communication under stressful situations
Assertion
28
How many parts are their to assertive communication that can help you to maintain your rights as a person while also respecting another person
Three parts
29
What must effective leaders model
Good emotional intelligence
30
What EI skills contribute to effective leadership
social awareness, empathy, decision-making, and positive influence
31
Company officers must develop strong ____ skills in order to be able to manage subordinates
self-management
32
The emotional intelligence skills related to self-management include
time management
drive strength
commitment ethic
33
The process of direction, overseeing and controlling the activities of other individuals
Supervision
34
Refers to the administration and control of projects, programs, situations, or organization
Management
35
Responsible for the activities of one or more subordinate employees
Supervisor
36
Supervising fire officer (all company officers)
Level I
37
Managing fire officer (battalion, district, and assistant chiefs)
Level II
38
Administrative fire officer
Level III
39
Executive fire officer
Level IV
40
What approach should only be used in the most extreme situations and as a last resort
Authoritative
41
What undermines a company officer's authority and ability to lead
Lack of consistency
42
What are the three priority levels the first line supervisor should categorize activities into
Emergency response
Preparation for emergency response
Organizational duties
43
What can help the supervisor defuse a situation quickly and efficiently
Strong command presence
44
What can help officers to develop goals and objectives and to effectively communicate them to unit members
SMART acronym
| Specific, Measurable, Action-oriented, Relevant, Time sensitive
45
Why must commanding officers communicate instructions clearly and concisely at emergency incidents
Because there may be little or no time for subordinates to ask questions
46
Groups work more efficiently and effectively toward a common goal when
Officers communicate goals and objectives, progress reports, and feedback
47
stage when employees are uncertain of their roles in the group
Forming
48
Stage when conflict may result as members compete for a position of informal leadership or attempt to exert their personnel influence over the group
Storming
49
Stage where the group establishes and adheres to its own set of norms and values
Norming
50
Stage where the supervisor works to maintain team spirit as the group accomplishes its objectives
Performing
51
The planned (and sometimes unplanned) termination of the group task
Adjourning
52
What is the best way to create a working environment where personnel can be invested in their work and excel in their position
Support and Motivate
53
Ways that a supervisor can increase employee self image and productivity
Delegating tasks
Recognizing individual contributions
Encouraging participation
54
When should rewards to employees be given
As soon as possible following the accomplishment
55
Effective feedback needs to be
Honest, immediate, direct, and frequent
56
what is the process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance
Coaching
57
A positive role model to better prepare individuals for their roles and responsibilities within the organization
Mentor
58
The process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion
Managing
59
NFPA 1021 defines a Level I officer as? a Level II officer as?
Supervisor,
| Manager
60
What are the universal functions of management
planning, organizing, directing, and controlling
61
Create mission statement and set goals
Planning
62
Coordinate tasks and resources to accomplish goals and objectives
Organizing
63
To Guide, influence, inspire, and motivate employees to achieve the goals and objectives
Directing
64
To establish and implement mechanisms to ensure that objectives are attained
Controlling
65
Besides having the technical skills, to be an effective manager, a company officer must also posses what
Administrative skills
Human and Communication skills
Conceptual and Decision making skills
66
What determines in advance what an organization, a group, or an individual should do and how it will get done.
Planning
67
The most important human resource available to fire and emergency services organization
Employees
68
Company officers must consider the ___, ___, and ___ of their personnel above all else
safety, health, and well being
69
The five-step planning model consists of
```
Identify
Select
Design
Implement
Evaluate
```
70
How should expectations be explained to new members
clear, concise, and understandable terms
71
A company officer should create an environment that fosters?
teamwork, communications, and diversity
72
unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature
Sexual harassment
73
Who is responsible for eliminating an unfavorable environment and preventing sexual harassment
All members
74
According to NFPA 1021, the responsibility for formal performance evaluations rests with
Level II Fire Officer
75
Under the military caregiver leave, employees are entitled to ___ work weeks during a 12 month period
26
76
What are the common types of behaviors that people exhibit when faced with conflict
Passive, Aggressive, Passive/Aggressive, Assertive
77
Occurs when people hide their emotions
Passive
78
Occurs when people express their emotions
Aggressive
79
Occurs when people express negative feelings, resentment, and aggression in unassertive, passive ways
Passive/Aggressive
80
Occurs when people express their emotions honestly and defend their rights without hurting others
Assertive
81
What is the best way to resolve conflict
As soon as it occurs
82
What are the reasons people usually break the rules
Resentment
Boredom
Ignorance
Stress
83
Discipline is defined as
Training that corrects
84
What is the main purpose of discipline
To educate and change behavior
85
Discipline if the fire and emergency service is designed to
Change behavior
Ensure compliance
Provide direction
86
Corrective disciplinary actions should be taken in a manner that is
Progressive & Lawful
87
Progressive discipline usually involves how many levels of action
3
88
Hold a counseling interview to correct the inappropriate behavior as soon as it is discovered
Preventive action
89
Type of action that is done in writing
Corrective action
90
Action when you give the employee notice of possible sanctions
Punitive action
91
The most likely action a company officer will use
Preventive action
92
Discipline may only be administered for what violations
R&R, and laws
SOP's
Verbal orders
Collective bargaining agreements
93
Verbal and nonverbal communication
Sender
94
Content the sender is trying to communicate
Message
95
Individual or individuals with whom the sender is attempting to communicate
Receiver
96
Reaction of the receiver to the message and its tone
Feedback to the sender
97
Anything that may prevent the receiver from understanding the message
Interference
98
For communication to be effective, both the sender and receiver must agree on?
Its Purpose
99
What are the five general purposes for interpersonal communication
```
To learn
To relate
To influence
To play
To help
```
100
What are the elements of nonverbal communication
Body language
Vocal tone and inflection
Personal appearance
101
What are the universal facial expressions for the seven emotions called
anger, contempt, disgust, fear, joy, sadness, and surprise
102
What skills are essential for effective communication within the crew
Good listening skills
103
Difficult to develop but the most important speeches an officer can give
Persuasive
104
Easiest to develop when supporting data is compiled and analyzed
Informative
105
Used to teach the audience how to do something
Instructional
106
Documents are written to
Educate, persuade, inform, and enlighten
107
The first step in writing any document is to determine?
audience, scope, and purpose
108
The average paragraph is
75 to 125 words
109
Memos are written to provide what type of information
who, what, when, where, why, and how
110
What is used to determine organizational decision-making
Policy
111
What is a detailed plan of action that is similar and closely related to a policy
Procedure
112
What defines what must be done
Policies
113
What describes the steps required to comply with the policies
Procedures
114
What is a key component to incident safety
Effective radio communication
115
What are the five C's to radio communication
conciseness, clarity, confidence, control, capability
116
The leading injuries among responders are
sprains and strains
117
Most common cause of incident fatalities
Cardiac arrest
118
Emergency scene injuries or fatalities can be prevented or reduced by developing?
accurate scene size-up skills and utilizing sound risk management practices
119
Internal factors that the company officer or a member of the crew performs
Unsafe acts
120
Externally controlled and should be recognized and addressed appropriately
Unsafe conditions
121
The best way to ensure that responders do not perform unsafe acts during an incident
Training
122
One of the best methods for providing a safe workplace is
Proper maintenance
123
in 2016 how many injuries where associated with nonemergency activities
12,780
124
in 2016 how many injuries where associated with training
8,480
125
Type of inspections that are intended to ensure the integrity of equipment, vehicles, and facilities
Safety-related inspections
126
Leading cause of FF fatalities
Cardiovascular disease
127
Process of identifying and analyzing the exposure to hazards
Risk Management
128
Risk reduction _______ is the most common method used to manage risk
Control measures
129
The three E's safety model
Engineering, Education, Enforcement
130
eliminates or reduces the hazard through design or modification of an item or process
Engineering
131
Learn how to apply proper safety procedures when working in hazardous environments
Education
132
Management, supervisors, and employees are responsible for advocating safety policies and procedures
Enforcement
133
conducted in the community, within the organization, and within the operational setting at emergency and nonemergency incidents
Risk identification
134
Evaluated on the probability and potential for negative consequences, including the anticipated severity and frequency of the occurrence
Risk evaluation
135
Determined by ranking the identified risks on the degree of severity and frequency
Establishment of priorities
136
Identified control measures for each significant risk
Risk-control techniques
137
Ongoing process to monitor the risk control measures
Risk-management monitoring
138
The five-step process in the operational risk management process
```
situational awareness
hazard assessment
hazard control
decision point
evaluate
```
139
Wellness can be addressed through?
education, fitness, and nutrition
140
an accident review is conducted to determine
The root cause
141
Accident investigation reviews should be
objective, impartial, and directed toward fact finding rather than fault finding
142
absorption rates increase by ____ for every 5 degree rise in temperature
400 percent
143
Areas of then body with high absorption rates include
groin, jaw, forehead, and back
144
The goal of company or unit level training is to maintain and reinforce
Knowledge, skills, and abilities
145
One of the most effective teaching models is
The four step method of instruction
146
NFPA 1403 requirements recommend an instructor to student ratio of
one to five
147
How many training related fatalities were investigated by NIOSH between 2001-2015
81
148
How many of the training fatalities between 2001 and 2015 were cardiac related and trauma related
66 cardiac, 11 trauma
149
an emergency situation requiring swift action to prevent imminent danger to life or serious damage to property
exigent circumstances
150
Most fire codes require each building or facility to be inspected at least
once a year
151
Major factor in a life safety inspection is
Preparation
152
What is the first step in preparing for an inspection
Gathering information
153
What is the inspections primary concern
Life safety
154
The single most important item on a building to be inspected
Means of egress
155
What are the 3 major systems used to identify hazardous materials in north america
NFPA 704
DOT
GHS
156
How many hazard classes are used to categorize hazardous materials under the United Nations system
9
157
NFPA 20 requires fire pumps to be run for at least how long per week
30 minutes
158
Piping constantly full of water
wet-pipe system
159
piping is filled with air and allows the system to function during freezing temperatures
Dry-pipe
160
closed sprinkler heads attached to a piping system that contains air under pressure and a secondary detection system
Preaction
161
Consists of piping and open sprinklers
Deluge
162
Used in areas where rapid extinguishment of the fire is required, but reignition is unlikely
Dry chemical systems
163
Most common type of dry chemical system that discharges agent directly onto a relatively small area, such as the cooking surfaces in a small kitchen
Local application
164
Type of dry chemical system installed in areas such as paint spray booths where a heavy cloud of agent is needed to fill the entire space when discharged
Total flooding
165
CO2 extinguishes fire by
smothering
166
Halogenated agents are principally effective on
Class B and C fires
167
Most commonly found in extinguishers
Halon 1211
168
More commonly found in fixed system applications
Halon 1301
169
An alternative to halon 1211
FM-200
170
A blend of 3 naturally occurring gases: nitrogen, argon, carbon dioxide
Inergen
171
extingusiher weight less than 40 pound, top of extinguisher should be no more than ____ above the floor
5 feet
172
extinguisher weight is greater than 40 pounds, top of extinguisher should be no more than ____ of the floor
3 1/2 feet
173
The clearance between the bottom of the extinguisher and the floor should never be less than
4 inches
174
Limits the spread the horizontal spread of heat and smoke
Curtain boards
175
The three major tasks with any preincident plan involves
gathering data, entering data, keeping data current
176
Necessary when an incident involves or threatens to involve more than one jurisdiction or agency
Unified command
177
overall strategic decisions and assigned tactical objectives for an incident
IAP
178
Type IAP required for long duration events
Formal written IAP
179
An essential element of the NIMS-ICS is
Personnel accountability
180
Optimizes the utilization of all available resources, personnel, procedures, and equipment in order to promote safety and improve operational efficiency
Crew Resource Management (CRM)
181
Designed to empower people with a bias for action to contribute to the safety and goals of mitigating the incident
Crew Resource Management (CRM)
182
The identification, assessment, analysis, control, avoidance, and minimization or elimination of risk
Risk Management
183
The environment within a structure fire can exceed 500 degrees within ___ to ___ minutes with the potential for flashover to occur within ____ minutes
3 to 4 minutes, 5 minutes
184
Layman described the following considerations needed for analyzing any emergency situation
Facts, probabilities, own situation, decision, plan of operation
185
First decision the IC needs to make
Risk / Benefit evaluation
186
Controlling the environment in which responders must work and bystanders or victims may find themselves.
Scene Control
187
Overall plans for controlling an incident
Strategic goals
188
Specific statements of measurable outcomes
Tactical objectives
189
The perimeter for explosions should be established at ___ times the distance from the farthest piece of debris found
1.5 times
190
Composed of facts to which a person can attest without further support
Direct evidence
191
Supports an inference formed from direct evidence
Circumstantial evidence
192
Most fire investigations rely heavily on
Circumstantial evidence
193
refers to evidence that is damaged, altered, lost or destroyed by someone who has the responsibility to preserve it
Spoliation
194
Focuses on the activities of the responders without placing blame or finding fault
Postincident Analysis
195
Intended to determine whether an emergency incident was conducted in the safest and most efficient manner
PIA and After Action Review
196
The two primary areas of analysis are
application and effectiveness of the operational strategy and tactics, and personnel safety
197
An after action review is also known as
Postincident critique
