Complaints Flashcards
1
Q
What is a customer service complaint
A
A complaint process that has already been referred to th OIPRD
2
Q
How long is the time frame for a customer service complaint
A
45 days after it is referred back to PRS by the OIPRD
3
Q
What is a local resolution
A
A complaint that is handled prior to the OIRPD getting involved
4
Q
What is the time frame for a local resolution
A
30 days
