Complaints Flashcards
1
Q
what is the definition of a complaint
A
an expression of dissatisfaction which requires a response
2
Q
what is the complaint procedure
A
5 days for the service officer to decide if its informal
if it is, has to be decided
in 3 days decided If its formal
decided if response should be verbal or written
3
Q
what are the patients rights
A
make any complaint about the NHS and for it to be investigated
to know the outcome
to complain to the health service if they aren’t satisfied
claim for judicial review if thy feel NSH has been unlawful
