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Patient management
> Complaints handling > Flashcards
Complaints handling Flashcards
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Patient management
(12 decks)
Complaints handling
Dealing with violence and aggression
Communication skills: dental anxiety and breaking bad news
Communication skills: children and language and cultural barriers
Ethics - giving patients a voice
Ethics - keeping secrets
Ethics - professional standards
Ethics - vulnerable patients
Child protection
Special care dentistry - patients perspective and role or carer
Adults at risk
Dealing with difficult patients
