COMS

Question 1

What are the two (2) types of corruption?

Answer 1

1. Process Corruption
2. Noble Cause Corruption

Question 2

Name three (3) types of conflict of interest ?

Answer 2

1. Actual
2. Perceived
3. Potential

Question 3

What is stereotyping ?

Answer 3

A preconceived idea/notion which is often racist, sexist or homophobic.
- may be negative, neutral or positive.

Question 4

What is prejudice ?

Answer 4

A preconceived opinion that is not based on reason or actual experience
* For example - All cops are corrupt, or all Muslims are terrorists.

Question 5

What are the four (4) rules of assertiveness ?

Answer 5

1. Be Honest
2. Negotiate on equal terms
3. Relevant facts only
4. Stick to your bottom line

Question 6

Three (3) barriers to communication ?

Answer 6

1. Organizational
2. Physical
3. Cultural
4. Linguistic
5. Interpersonal

Question 7

Where in legislation can you find the charter of victim rights ?

Answer 7

Section 6, Victims Rights and Support Act 2013

Question 8

What are the four (4) components of procedural justice ?

Answer 8

1. Neutrality
2. Respect
3. Trustworthiness
4. Voice

Question 9

What is procedural justice?

Answer 9

Linked to public judgements about the fairness of the process through which police make decisions and exercise authority

Question 10

What is integrity?

Answer 10

1. Being trustworthy and reliable
2. Being responsible for your actions
3. Having principled character traits and work ethics

Question 11

What is corruption ?

Answer 11

Deliberate unlawful conduct, whether by act or omission of a member of the police force who is exercising a police power in bad faith.

Question 12

What is misconduct ?

Answer 12

An intentional breach of a policy, procedure or guideline

Question 13

Four (4) types of listeners ?

Answer 13

1. Non listener
2. Marginal Listener
3. Evaluative listener
4. Active listener

Question 14

What are three (3) barriers to listening ?

Answer 14

1. Lack of interest or motivation
2. Lack of mutuality in conversation
3. Perception

Question 15

Which act and section pertains to reporting misconduct of Police Officers ?

Answer 15

Section 211F, Police Act 1990

Question 16

Key actions for victim follow up ?

Answer 16

1. Ensure victims receive an event number
2. Ensure victims receive a victim’s card
3. Follow up within the initial 7 days
4. Communicate with the victim if the matter transfers to another officer or turns into a case
5. Comply with the charter of victim rights

Question 17

What is the Oath of Office ?

Answer 17

A legally binding vow enabling original authority and discretion.

Question 18

Where can the Oath of Office be found in legislation ?

Answer 18

Clause 7, Police Regulation 2015

Question 19

What is the ‘Code of Conduct & Ethics’ ?

Answer 19

• An organizational policy
• Provides clear, practical guidance as to the conduct expected of all NSWPF
  employees

Question 20

What is ‘A Barrier’ to communication ?

Answer 20

Anything that can block or prevent an intended meaning getting through to a
recipient

Question 21

What are the three (3) areas of risk for conflicts of interest ?

Answer 21

1. Interpersonal relationships
2. Secondary employment
3. Declarable associations

Question 22

What is S.E.L.F ?

Answer 22

S - Scrutiny
E - Ethical
L - Lawful
F - Fair

Question 23

What are the key actions for dealing with difficult customers as per the
‘NSWPF Customer Service Guidelines’ ?

Answer 23

1. Always remain calm, polite and professional
2. Listen & acknowledge customer enquiries
3. Tell the customer when no further action can be taken & why

Question 24

Name the four (4) roles Police assume ?

Answer 24

1. Mediator
2. Negotiator
3. Facilitator
4. Law Enforcer

Question 25

What is appropriate discretion ?

Answer 25

1. Ignores irrelevant factors 2. Pays attention to relevant factors 3. Shows consistency 4. Decisions are based on rationality 5. Acts in good faith

Question 26

Name four (4) causes of corruption ?

Answer 26

1. Sisyphean nature of policing (never ending battle) 2. Cynicism 3. Moral Ambiguity 4. Moral Corrosiveness 5. Conflicts of Interest 6. Group thinking 7. Slippery slope argument 8, Unfair distribution argument

Question 27

What is discretion?

Answer 27

Discretion is about making choices between lawful alternatives to apply the law fairly and at the right level to suit the circumstances.

Question 28

Explain the SELF test

Answer 28

1. S - Would your decision withstand SCRUTINY by the community and the NSWPF 2. E - Is your decision ETHICAL and consistent with the statement of values, oath of office and the Code of Conduct and Ethics 3. L - Does your decision comply with the LAW 4. F - Is your decision FAIR to your colleagues, community & family.