Coms Final Exam

Question 1

paraphrasing

Answer 1

restating a speaker’s ideas in your own works to make sure that you have understood them correctly and to show the other person that fact

Question 2

unequivocal

Answer 2

admitting of no doubt or misunderstanding

Question 3

triangle of meaning

Answer 3

shows that there is no direct relationship between an object, idea, process, or other referent and the word (or other symbol) used to represent it

Question 4

low-level abstractions

Answer 4

highly specific statements that refer directly to objects or events that can be observed

Question 5

high-level abstractions

Answer 5

a broader range of possible objects or events without describing them in much detail (this can create problems because they are often subject to a wide variety of interpretations)

Question 6

jargon

Answer 6

a specialized vocabulary

Question 7

biased language

Answer 7

terms that seem to be objective but actually conceal an emotional bias

Question 8

trigger words

Answer 8

can refer to specific people, groups or categories of individuals, issues, or other topics

Question 9

self-monitoring

Answer 9

the process of paying close attention to your behavior and using these observations to shape the way you behave

Question 10

paralanguage

Answer 10

a wide range of vocal characteristics, each of which helps express an attitude

Question 11

emotional intelligence

Answer 11

the ability and skills of interacting well with others

Question 12

communication climate

Answer 12

the quality of personal relationships in an organization

Question 13

win-win orientation

Answer 13

when everyone involved is satisfied

Question 14

lose-lose orientation

Answer 14

nobody seeks out lose-lose outcomes; they can arise when competitors try to gain an advantage at one another’s expense

Question 15

confirming messages

Answer 15

messages that express feelings of value

Question 16

disconforming messages

Answer 16

messages that fail to express value - or those that explicitly show a lack of value

Question 17

“I” language

Answer 17

focuses on the speaker instead of judging the other person

Question 18

“you” language

Answer 18

point a verbal finger of accusation at the receiver (“you’re lazy” or “you’re wrong”)

Question 19

problem-oriented message

Answer 19

messages that tries to solve both persons’ needs

Question 20

panel interview format

Answer 20

(team or group interview) the candidate is questioned by several people

Question 21

audition interview format

Answer 21

you will be asked to demonstrate whatever skills the employer is looking for

Question 22

behavioral interview format

Answer 22

the interview is based on the assumption that past experiences is the best predictor of future performance

Question 23

exit interview

Answer 23

help an organization learn why employees are leaving

Question 24

comparative advantages approach

Answer 24

puts several alternatives side by side and shows why yours is the best

Question 25

criteria satisfaction stategy

Answer 25

sets up criteria for a plan that the audience will accept and then shows how your idea or product meets them

Question 26

latitude of acceptence

Answer 26

this zone contains positions the listener would accept with little or no persuasion

Question 27

latitude of noncommitment

Answer 27

this zone contains arguments that the listener neither accepts nor rejects

Question 28

latitude of rejection

Answer 28

this zone contains arguments that the listener opposes

Question 29

motivated sequence

Answer 29

1. attention 2. need 3. visualization 4. satisfaction 5. action

Question 30

motivational speech

Answer 30

attempts to generate enthusiasm for the topic being presented

Question 31

problem-solution

Answer 31

first persuades the audience that something is wrong with the present situation and then suggest show to remedy the situation

Question 32

task roles

Answer 32

plays an important part in accomplishing the job at hand

Question 33

relational roles

Answer 33

helps keep the interaction between members running smoothly

Question 34

reflective-thinking sequence

Answer 34

a seven step process developed over 80 years ago by John Dewey 1. define the problem 2. analyze the problem 3. establish criteria for a solution 4. consider possible solutions to the problem 5. decide on a solution 6. implement the solution 7. follow up on the solution

Question 35

individual goals

Answer 35

personal goals

Question 36

hidden agendas

Answer 36

personal goals that are not made public

Question 37

group think

Answer 37

bad group decisions that come about through too much agreement among members

Question 38

teleconferencing

Answer 38

(also called conference calls) multiparty telephone conferences

Question 39

video conferencing

Answer 39

allows users in distance locations to see one another (over half a million sites worldwide)

Question 40

parliamentary procedure

Answer 40

a set of rules that governs the way groups conduct business and make decisions in meetings