concept of quality Flashcards
meaning of quality
ability to satisfy a customers need
~refers to features of product that meet customers requirements .
meaning of quality control
inspection of final product to ensure that it meets required standards
quality assurance
ensures every process is aimed at getting the product right the first time (to prevent mistakes from happening again)
quality in products
trademarks , samples , grades , commercial standards
quality indicators of human resource
~provide good working conditions
~motivate and reward employees
quality indicators of administration function
use modern technology efficiently
quality indicators of financial function
keep financial records up to date
quality indicators of production function
accurately calculate the production costs
quality indicators of marketing function
~increasing their market share
~winning customers by satisfying their needs and their wants
quality indicators of purchasing function
buy raw material in bulk at lower prices
quality indicators of public relations functions
providing regular press releases
importance of quality in promoting the image of the business
enables business to have good reputation and promote brand awareness
