Conflict and Negotiation Flashcards Preview

Organisational Behaviour (Micro) > Conflict and Negotiation > Flashcards

Flashcards in Conflict and Negotiation Deck (6)
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1
Q

What is conflict?

A

Involves 2 or more parties.

Where one or more parties believes the other is undermining their interests.

Overt: Both parties are aware
Covert: Parties are unaware of the conflict.

2
Q

Sources of Conflict

A
  1. Interests (people have agendas, these can often be at odds)
  2. Perception (identification of the conflict).

Flash points for perception:

  1. Communication
  2. Interpersonal
  3. Structure.
3
Q

Is conflict bad?

A
Radical View (e.g. Marx):
- conflict is unavoidable 

“unitarist” view (Elton Mayo)
Conflict is dysfunctional

Interactionist View:
Conflict can be functional or dysfunctional

Focused or managed conflict view:
conflict can be beneficial (e.g. teamwork)

4
Q

Types of conflict

A

Task conflict:
Differences arise over the legitimacy of the task itself
- Low to moderate levels can be productive

Process Conflict:
Differences arise over how to achieve a task
- Lower levels can be productive

Relationship Conflict:

  1. Criticism
  2. Defensiveness
  3. Contempt
  4. Stonewalling
5
Q

Managing Conflict

A

5 step process (use to outline a conflict that occurred)

  1. Potential Opposition
    - Conflict of interests
  2. Cognition and personalisation
    - One becomes aware of the conflict –> makes it personal.
  3. Intentions
    5 types of intentions:
    - Competing
    - Collaborating
    - Avoiding
    - Accommodating
    - Compromising
  4. Based on intentions, individuals will act.
    (resolution or intensification)
  5. Outcomes
    Functional Outcomes
    - Challenge ‘group think’
    - Encourage critical thinking and innovation.

Dysfunctional Outcomes:

  • Negative emotions and stress.
  • Reduced coordination
  • Undermines group cohesion
6
Q

Negotiation

A

Belief that a better outcome can be brokered (BATNA)
Best Alternative to a Negotiated Agreement

Distributed vs Integrative.

GMFIID: 
Goal
Motivation 
Focus 
Interest
Information Sharing 
Duration of the relationship