Conflict avoidance management and dispute resolution procedures

Question 1

What does RICS stand for?

Answer 1

Royal Institution of Chartered Surveyors

Question 2

True or False: RICS promotes conflict avoidance as a key principle in project management.

Answer 2

True

Question 3

Fill in the blank: RICS emphasizes the importance of __________ in avoiding disputes.

Answer 3

communication

Question 4

What is one primary method RICS suggests for conflict avoidance?

Answer 4

Early identification of potential issues

Question 5

Multiple Choice: Which of the following is a key aspect of RICS’s conflict avoidance strategy? A) Ignoring problems B) Open dialogue C) Delaying decisions

Answer 5

B) Open dialogue

Question 6

What role does collaboration play in RICS’s approach to conflict avoidance?

Answer 6

Collaboration is essential for resolving issues before they escalate.

Question 7

Name one benefit of conflict avoidance as highlighted by RICS.

Answer 7

Reduced costs associated with disputes

Question 8

True or False: RICS recommends formal dispute resolution as the first step in conflict management.

Answer 8

False

Question 9

What is the significance of clear contracts according to RICS in preventing conflicts?

Answer 9

Clear contracts help set expectations and reduce misunderstandings.

Question 10

How does RICS suggest handling differences of opinion to avoid conflicts?

Answer 10

Through constructive discussions and negotiations.

Question 11

What is the primary goal of conflict avoidance according to the red book?

Answer 11

To prevent disputes and maintain harmony in relationships.

Question 12

True or False: The red book suggests that conflict avoidance is always a positive strategy.

Answer 12

False

Question 13

Fill in the blank: The red book identifies _____ as a common method of conflict avoidance.

Answer 13

denial

Question 14

What are the potential negative consequences of conflict avoidance mentioned in the red book?

Answer 14

Increased tension, unresolved issues, and potential escalation of conflict.

Question 15

Multiple choice: Which of the following is NOT a strategy for conflict avoidance outlined in the red book? A) Compromising B) Ignoring issues C) Seeking mediation

Answer 15

C) Seeking mediation

Question 16

According to the red book, what is a key factor in determining whether conflict avoidance is appropriate?

Answer 16

The context and nature of the conflict.

Question 17

True or False: The red book advocates for always addressing conflicts directly rather than avoiding them.

Answer 17

True

Question 18

What does the red book suggest individuals should do instead of avoiding conflict?

Answer 18

Engage in open communication and seek resolution.

Question 19

Fill in the blank: The red book emphasizes the importance of _____ in mitigating potential conflicts.

Answer 19

effective communication

Question 20

What is one of the recommendations for managing conflict provided in the red book?

Answer 20

Developing conflict resolution skills.

Question 21

What does RICS stand for?

Answer 21

Royal Institution of Chartered Surveyors

Question 22

True or False: RICS provides a framework for dispute resolution in the construction and property sectors.

Answer 22

True

Question 23

Fill in the blank: RICS promotes _____ as a means of resolving disputes.

Answer 23

alternative dispute resolution (ADR)

Question 24

What are the two primary methods of dispute resolution recognized by RICS?

Answer 24

Mediation and arbitration

Question 25

Multiple Choice: Which of the following is NOT a benefit of mediation according to RICS? A) Cost-effective B) Confidential C) Legally binding

Answer 25

C) Legally binding

Question 26

What is the role of an arbitrator in RICS dispute resolution?

Answer 26

To make a binding decision on the dispute after hearing evidence from both parties.

Question 27

True or False: RICS recommends that parties attempt mediation before resorting to arbitration.

Answer 27

True

Question 28

What is the purpose of the RICS Dispute Resolution Service?

Answer 28

To provide guidance and support for resolving disputes in the property and construction sectors.

Question 29

Short Answer: Name one key advantage of arbitration over litigation.

Answer 29

Arbitration is usually faster and more cost-effective than litigation.

Question 30

What is the significance of the RICS Code of Conduct in dispute resolution?

Answer 30

It sets the ethical standards and practices for RICS members involved in dispute resolution processes.

Question 31

What is the primary purpose of alternative dispute resolution (ADR)?

Answer 31

To resolve disputes outside of the traditional court system.

Question 32

Name one common method of alternative dispute resolution.

Answer 32

Mediation.

Question 33

True or False: Arbitration is a non-binding form of alternative dispute resolution.

Answer 33

False.

Question 34

Fill in the blank: ___________ is a process where a neutral third party helps disputing parties reach a mutually agreeable solution.

Answer 34

Mediation.

Question 35

What is the key difference between mediation and arbitration?

Answer 35

In mediation, the mediator facilitates discussion, while in arbitration, the arbitrator makes a binding decision.

Question 36

Which alternative dispute resolution method involves a neutral third party making a binding decision?

Answer 36

Arbitration.

Question 37

Multiple choice: Which of the following is NOT an alternative dispute resolution method? A) Mediation B) Arbitration C) Litigation D) Negotiation

Answer 37

C) Litigation.

Question 38

What is the role of a conciliator in alternative dispute resolution?

Answer 38

To improve communication between parties and suggest solutions.

Question 39

True or False: Collaborative law is a form of alternative dispute resolution that involves attorneys working together with clients to resolve disputes.

Answer 39

True.

Question 40

Name two advantages of using alternative dispute resolution over traditional litigation.

Answer 40

Cost-effectiveness and faster resolution.

Question 41

What is alternative dispute resolution (ADR)?

Answer 41

A process to resolve disputes outside of traditional legal proceedings.

Question 42

True or False: Mediation is a form of alternative dispute resolution.

Answer 42

True

Question 43

Fill in the blank: __________ is a non-binding process where a neutral third party facilitates discussion between disputing parties.

Answer 43

Mediation

Question 44

What is arbitration?

Answer 44

A process where a neutral third party makes a binding decision to resolve a dispute.

Question 45

Which of the following is NOT a form of ADR? A) Mediation B) Arbitration C) Litigation

Answer 45

C) Litigation

Question 46

Define 'negotiation' in the context of ADR.

Answer 46

A dialogue between parties aimed at reaching a mutually acceptable agreement.

Question 47

What is the primary goal of alternative dispute resolution?

Answer 47

To resolve disputes efficiently and amicably without going to court.

Question 48

True or False: Conciliation is similar to mediation but more advisory in nature.

Answer 48

True

Question 49

List one advantage of using ADR over litigation.

Answer 49

Cost-effectiveness.

Question 50

What is the role of a neutral third party in arbitration?

Answer 50

To listen to both sides and make a binding decision on the dispute.

Question 51

What does RICS stand for?

Answer 51

Royal Institution of Chartered Surveyors

Question 52

True or False: The RICS dispute resolution service is mandatory for all members.

Answer 52

False

Question 53

Fill in the blank: The RICS dispute resolution service aims to provide __________ solutions to conflicts.

Answer 53

fair and impartial

Question 54

What is one key principle of the RICS dispute resolution guidelines?

Answer 54

Confidentiality

Question 55

Multiple choice: Which of the following is NOT a method of dispute resolution offered by RICS? A) Mediation B) Arbitration C) Litigation D) Conciliation

Answer 55

C) Litigation

Question 56

What role does an RICS mediator play in a dispute?

Answer 56

To facilitate communication and negotiation between parties.

Question 57

True or False: RICS guidelines encourage parties to resolve disputes without external intervention whenever possible.

Answer 57

True

Question 58

What document outlines the procedures for the RICS dispute resolution service?

Answer 58

RICS Dispute Resolution Service Guidelines

Question 59

Fill in the blank: The RICS dispute resolution service is designed to be __________ and cost-effective.

Answer 59

efficient

Question 60

What is the primary benefit of using RICS dispute resolution services?

Answer 60

To achieve a resolution that is acceptable to all parties involved.

Question 61

What is the difference between an advocate and an arbitrator?

Answer 61

In short, an advocate fights for one side, while an arbitrator makes a fair decision between both sides.

Question 62

What is an advocate?

Answer 62

Advocate: Represents one party in a dispute, such as a lawyer arguing for their client in court or negotiations. Their job is to present their client’s case as strongly as possible. They are partial, meaning they take a side and work in that party’s best interest.

Question 63

What is an arbitrator?

Answer 63

Acts as a neutral third party who listens to both sides and makes a binding or non-binding decision. Similar to a judge in private dispute resolution, often used in business or labor disputes. They are impartial, meaning they do not favor either side.

Question 64

Can an expert witness be sued?

Answer 64

Yes they can be. Negligence – If an expert provides an opinion that is careless, incorrect, or fails to meet professional standards, they could face a negligence claim. For RICS members, this could involve failing to follow RICS Practice Statements or Red Book standards. Breach of Contract – If the expert was hired under a contract and failed to perform their duties properly, the instructing party might sue for damages. Professional Misconduct – RICS members must follow RICS Rules of Conduct. A breach could lead to disciplinary action from RICS or legal consequences. Defamation or Misrepresentation – If an expert knowingly provides false or misleading evidence, they could face legal action.