Conflict Management Flashcards
1
Q
Conflict
A
a state of mind in which a person experiences a clash of opposing feelings or needs
- A serious incompatibility between two or more opinions, principles or interests
- Must be an objective 3rd party with authority
2
Q
Power
A
the capacity or ability to direct or influence the behavior of others or course of events
3
Q
Authority
A
the power or right to give order make decisions, and enforce obedience
