Conflict & Negotiation

Question 1

What are the two views towards conflict?

Answer 1

Traditional view: All conflict and should be avoided at all costs.

Interactionist view: conflict is needed to perform effectively in a group. certain levels of conflict keeps the group self-critical & creative

Question 2

What is there difference between Functional and Dysfunctional Conflict?

Answer 2

Functional is positive and encourages the group to critically think about whats going on

Dysfunctional is negative and hinders performance and is destructive

Question 3

What are the negative and positive outcomes of conflict?

Answer 3

Negative: Lower performance, high stress, dissatisfaction, turnover, less information sharing, wasted resources, weaker team cohesion

Positive: Better decision making, tests logic of arguments., questions assumption, encourages creative thinking, stranger team cohesion

Question 4

What are the three types of conflit?

Answer 4

Task Conflict: Specific towards work and goals, alleviated by intervention of leaders

Relationship Conflict: interpersonal relationships, alleviated by discovering similarities

Process Conflict: How the work is done, can turn into relationship conflict, alleviated by clarifying roles and unique value of members

Question 5

What are the the 3 ways conflicts that can occur between peopple/groups?

Answer 5

Dyadic Conflict: between 2 people

Intragroup Conflict: conflict within the group/team

Intergroup Conflict: Conflict between groups/teams

Question 6

What are the 5 stages of Conflict?

Answer 6

Potential opposition or incompatibility

Cognition and personalization

Intentions

Behaviour

Outcomes

Question 7

What happens in the Potential Opposition or Incompatibility stage?

Answer 7

• Communication breaks down
• Structural changes
  -Personal Variables (Personal values)

Question 8

What happens in the Cognition & Personalization stage?

Answer 8

• Incompatibility or Opposition is recognized
• Parties try to understand the conflict by defining what it is and potential solutions
• Emotions play a big role in shaping perceptions

Question 9

What happens in the Intentions stage?

Answer 9

• Decisions to act in a given way
• greater conflict can come from assumptions of intentions, these assumptions are often wrong
• Intentions can change during the course of the conflict

Question 10

What are the 5 ways to handle conflict?

Answer 10

Forcing/Competing
- Assertive + Uncooperative
- self centred approach

Problem Solving/Collaborating
- Assertive + Cooperative
- Find a solution for both parties

Avoiding
- Unassertive + Uncooperative
- Don’t deal with the problem

Yielding/Accommodating
- Unassertive + Cooperative
- putting opponent’s interest above your
own

Compromising
- somewhat assertive + somewhat
cooperative

Question 11

What happens in the Behaviours stage?

Answer 11

• conflict is visible
• behaviours may deviate from original intentions

Question 12

What happens in the Outcomes stage?

Answer 12

• Conflict was Functional or Dysfunctional