Consumer Flashcards
Goods
Items that are bought and sold
Services
Work carried out by skilled people for a customer or client
Needs
Something that is required
Wants
Something that is wanted, but not needed
Impulse buying
Buying goods/services on the spur of the moment, without really thinking about it
3 factors that influence consumer decisions
Money, needs, wants, peer pressure, trends, advertising, marketing, personal values
Advertising
Method of mass communication used to promote and sell a product/service
Marketing
Method of selling goods by meeting consumers wants and needs
5 Consumer rights
Choice, truthful information, quality, safety, redress
2 laws that benefit consumers
The sale of goods and supply of services act 1980, the consumer protection act 2007
2 government consumer protection organizations
Office of the ombudsman, competition and consumer protection commission (ccpc)
2 non-government consumer protection organizations
Consumers’ association of Ireland, advertising standards authority for Ireland (asai)
Under the sale of goods and supply of services act 1980, goods must be:
Of merchantable quality
Fit for purpose
Be as described
Correspond to sample
Under the sale of goods and supply of services act 1980, services must be done:
By someone with the necessary skills needed
With care
Using quality materials
The consumer protection act 2007:
Protects consumers against false or misleading claims or descriptions
Forbids false or misleading information
