Consumer Flashcards
What is a consumer?
A consumer is anyone who buys goods or services for their own personal use
What is a brand name?
A brand name is given to a product or service to distinguish it from its competitors and give it an identity of its own in the eyes of a consumer
A good consumer should: (6)
Price
Quality
Features
Ingredients or additives
Guarantees
Special offers
3 forms of redress (3 r’s)
Refund
Repair
Replacement
Consumer responsibilities
Avoid waste
Find out as much info as possible before purchase
Use products properly
Buy environmentally friendly products
Buy from ethical businesses
What is distance selling?
Distance selling is selling online
Online shopping in the E.U?
Easier and safer as rule apply to all member states
Shoppers have a cooling off period usually 14 days
Seller must provide consumer with full refund within 14 day of cancelling
The seller can hold refund until goods returned
If you are shopping outside the EU, what are your responsibilities?
Make sure its a reputable site
Read all terms and conditions
Be aware that vat must be paid and custom duty must be paid if purchase exceeds 150
What are the responsibilities of the online seller? Provide with following info:
Their postal address, email address, phone number
Total price of goods including goods,taxes and delivery
Details of how to cancel your order and get a refund
Email confirmation of order
Details of how and when goods will be delivered
Details of how to return goods
What is cooling off period?
A period of time (usually 14 days) where you can change your mind on an item bought online. Consumers are entitled to a full refund during cooling off period
What is the job of the consumer protection commission?
To help consumers make informed choices and Stand up for their rights
To take action against firms that act unfairly or deny consumers their rights
What is the consumer association of Ireland?
The consumers association to Ireland is a non profit profit organisation running on behalf of Irish consumers
What services the consumers association of Ireland offer?
- To protect the rights of Irish consumers
- To give advice support and info to consumers
- To represent the views and interests of Irish consumers
What is the advertise standards authority for Ireland job?
Make sure that all advertisements for goods and services are legal decent honest and truthful
What is the job of the ombudsman?
The ombudsman examines complaints form people who feel they have been unfairly treated by a public body
