Consumer affairs victoria

Question 1

What is it?

Answer 1

Consumer affairs Victoria regulates consumer law. Its purpose is to help ensure that Victorians informed about consumer laws, and to ensure that businesses are complying with those laws

Question 2

What do they provide dispute resolution methods for?

Answer 2

housing, products and services
cars
resources and tools
clubs and fundraising
licensing and registration

Question 3

Purposes of CAV resolving disputes

Answer 3

To help people come to an agreement

To help parties agree consistent with law

Increase access to justice by providing free and accessible services

Question 4

CAV jurisdiction

Answer 4

Disputes about provision of goods and services

Disputes about residential tenancies

Question 5

Dispute resolution methods used

Answer 5

*over the phone and in person services
*Conciliation
-specialist knowledge
-Explores solutions
-Does not make a decision themselves

Question 6

Appropriateness of CAV
(compare these to circumstances in the case study)

Answer 6

*Whether the dispute is within CAV jurisdiction or power
*Whether the tenant has tried to resolve the matter themselves
*Whether there are better methods (courts)
*Vulnerability of the consumer or tenant

Question 7

Evaluation of CAV (strengths)

Answer 7

*Free of price
*More informal
*Procedural fairness
*Assesses disputes to reduce waste of time and resources
*Parties able to reach decisions themselves

Question 8

Evaluation of CAV (Weaknesses)

Answer 8

*Limited access
*No power to compel parties to attend
*no power to enforce decisions