consumer choice

Question 1

6 consumer decisions

Answer 1

financial
legal
business
career
environmental
consumer

Question 2

what is the distribution chain

Answer 2

the ways of getting products to consumers

Question 3

how does the distibution chain work

Answer 3

manufacturer-wholesaler-retailer-consumer

Question 4

4 locations

Answer 4

local, global, regional, interstate

Question 5

5 types of retail outlets

Answer 5

convinience 'corner stores'
specialty stores
discount variety stores
department stores
supermarkets

Question 6

key factors affecting consumer decisions

Answer 6

convinience
finance
service
marketing
gender
finance
environment
age
price

Question 7

competition and consumer act 2010

Answer 7

protects consumers from scams and ripoffs

Question 8

types of unconcionable selling

Answer 8

unordered goods
special offers
get rich quick
pyrid schemes
referal selling
false and misleading ads

Question 9

who is the offeror

Answer 9

person making the offer to exchange consumer

Question 10

who is the offeree

Answer 10

person selling/exchanging retailer

Question 11

3 steps of a contract

Answer 11

offer
consideration
acceptance

Question 12

what does the federal government provide to help consumers

Answer 12

aus securities and investment comission

aus comp and consumer comission

Question 13

what is a ombudsman

Answer 13

investigates and reports complaints

Question 14

how does the state government provide help to consumers

Answer 14

nsw fairtrading

Question 15

what are some independant organisations that offer help to consumers

Answer 15

choice magazine

media//current afairs

Question 16

what is the consumer trader and tenency tribunal

Answer 16

uses arbitration opposed to mediation and inforcable by law ( the very last step extreme )

Question 17

8 payment choices

Answer 17

cash
credit
EFTPOS
BPAY
direct debit
cheque
layby
book up

Question 18

what is direct debit

Answer 18

automatically withdraws debits from your acc

Question 19

cheque// who is the drawee

Answer 19

financial institution bank

Question 20

cheque// who is the payee

Answer 20

person being paid

Question 21

cheque// who is the drawer

Answer 21

person authorising the payment

Question 22

what does NOT NEG on a cheque mean

Answer 22

only deposited by the payee

Question 23

what is credit

Answer 23

supply of money with the promise of playing it back later

Question 24

what is EFTPOS

Answer 24

computerised system allowing you to transfer money

Question 25

what is BPAY

Answer 25

another type electronic payment

Question 26

is there any interest on layby

Answer 26

no

Question 27

methods of keeping records

Answer 27

spreadsheets, database, log book

Question 28

what are the 5 factors of product differentiation

Answer 28

``` customer service environment value for money social and ethical convinience ```

Question 29

9 promotional selling strategies

Answer 29

``` advertising personal selling product endorcement sponsorship guerilla marketing direct marketing publicity event sponsorship ```

Question 30

factors which diferenrtiate market segment

Answer 30

``` age gender income education location ```

Question 31

misleading advertising

Answer 31

``` fine print before and after country of origin serveys packaging ```