Consumer Guarantees Act

Question 1

Name a right of a consumer?

Answer 1

The right to receive the product or service they pay for and the right to be treated honestly and fairly.

Question 2

Name a right of a producer?

Answer 2

The right to be paid for the product they sell and the right to be treated honestly and fairly.

Question 3

Name three obligations of a consumer?

Answer 3

The obligation to be wise or carful in their buying-‘caveat emptor’ or ‘let the buyer beware’ applies.
The obligation to pay for the product they buy.
Obligation to act honestly and fairly.

Question 4

Name two obligations of a producer?

Answer 4

The obligation to supply the product brought.

Obligation to act honestly and fairly.

Question 5

What does the term caveat emptor mean?

Answer 5

The obligation to be wise or carful in their buying

Question 6

What does the CGA cover?

Answer 6

It covers goods and services.

Question 7

What does it not cover?

Answer 7

It does not cover good brought for auction,tender,private sale.

Question 8

What are the 4 things that goods must be relation to quality?

Answer 8

• goods must be of acceptable quality
• Goods must do what was discussed with the supplier
• Goods must be the same as the description given or sample shown to you
• You have the right to expect the goods to be able to be repaired and spare parts available if needing fixing

Question 9

What does acceptable quality mean?

Answer 9

• Do what they are meant to do
• Be safe
• Last well
• No small faults
• Acceptable in look and finish

Question 10

If goods are faulty what can be asked for?

Answer 10

Refined
Repair
Replace

Question 11

If it is a major fault who can decide Repair,Replace,Refund?

Answer 11

The consumer.

Question 12

If it is a minor fault who can decide Repair,Replace,Refund?

Answer 12

The producer.

Question 13

what happens if the business you purchased the goods from fails?

Answer 13

You can go to either the manufacturer or the importer to have the goods repaired,replaced or refunded.

Question 14

What must those providing services under the CGA do?

Answer 14

• Services must be provided with reasonable care and skill
• Services must give you,or do, what you asked
• Services must be completed in a reasonable time,or by the agreed completion time and date you and supplier set
• You do not have to repay more than a reasonable price where a price has not been agreed upon

Question 15

What are the remedies under CGA if services are not provided correctly?

Answer 15

• Fix the job at no cost
• Get someone else to fix it or continue with the job and claim back he costs from the original supplier
• Cancel the contract for the service and
  - Refuse to pay the work done or less than the
  agreed price
  -If already paid ask to have some money refunded