Consumer Protection - Acts/Laws Flashcards
(30 cards)
In a valid contract, _______ and acceptance must be present
Offer
In a valid contract, e_______ must occur
Exchange
To be a valid contract, the people involved must have c_______y
Capacity
To be a valid contract, consent must be f______ given
Freely given
To be a valid contract it must be legal/illegal
Legal
Which of these can be taken to the disputes tribunal?
Ownership of land Wills Taxes and rates Issues around renting houses Faulty products Trade breaches and copyright Parenting and custody of children
Faulty products
What 5 people are involved in a case at the disputes tribunal?
Referee, defendant, complainant, support person, witness
Which 5 places can you go for help and advice? C\_\_\_\_\_\_\_\_\_\_ C\_\_\_\_\_\_\_\_\_ CAB C\_\_\_\_\_\_ L\_\_\_\_\_\_\_ C\_\_\_\_\_\_ D\_\_\_\_\_\_ T\_\_\_\_\_\_ F\_\_\_\_\_\_ G\_\_\_\_\_
Commerce commission, citizens advice bureau, community law centre, disputes tribunal, fair go
What does caveat emptor mean?
Let the buyer beware!
What 5 consumer protection laws did we study?
Consumer guarantees act Fair trading act Door to door sales act Credit contracts act Layby sales act
Good must be: Fit for \_\_\_\_\_\_\_\_ Be of acceptable \_\_\_\_\_\_\_ Have guarantee of \_\_\_\_\_\_\_ Be a reasonable \_\_\_\_\_\_\_ \_\_\_\_\_\_\_ their description Have \_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_\_ or repair facilities available
Purpose Quality Title Price Match Spare parts
What are the 3 remedies of the consumer guarantees act?
Repair, replace, refund
Services must be: Provided with reasonable \_\_\_\_\_ and \_\_\_\_\_\_ Provided at a reasonable p\_\_\_\_\_\_\_ Completed within a reasonable \_\_\_\_\_\_ Must give or do what \_\_\_\_\_\_\_\_
Care and skill
Price
Time
You asked
Goods and services covered by the act? (3)
Things bought for personal or household use
Free items given away
Second hand goods
Goods and services not covered by the act? (3)
Things bought for commercial or business use
Things bought privately
Real estate or land services
What are the three ways you can breach the fair trading act?
Misleading and deceptive conduct - stretching the truth eg: not stating that the price excludes gst clearly
False representation - eg: being told something is NZ made when it isn’t
Unfair practice - eg: pyramid selling schemes, chain letters
When do you get the product you have put on layby?
When you have paid in FULL
Can you cancel and get your money back?
Yes BUT the shop can keep a small fee for holding the item and lost value depending on the time it has been on layby
What items are not covered by the layby sales act?
Cars/motor vehicles and items over $15,000
How many days is the cooling off period for the door to door sales act?
5 days
What are the conditions for getting a cooling off period with the door to door sales act?
Price is over $100 and you didn’t pay in full. You also can’t be buying insurance.
You are pro texted by the door to door sales act if?
You ______ ask them to visit
Didn’t
Are you covered by the door to door sales act of someone sent you a flier and you called for a demo?
Yes
Are you covered by the door to door sales act if someone delivered a prize you won and they tried to sell you extra items?
Yes
