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Service Cloud Consultant Winter ‘23 > Contact Center Analytics > Flashcards

Contact Center Analytics Flashcards

5% Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.). Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).

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Service Cloud Consultant Winter ‘23 (10 decks)

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