Control Hub Basics Flashcards

Understand the basics (36 cards)

1
Q

How are Webex licenses assigned?

A

On a per user basis

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2
Q

When can centralized license management start? Before or after user import?

A

Either - can be set up before or after user import

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3
Q

How do you set up a license template?

A

(Where is automatic license assignment is in Users > Licenses. Choose Org or Group based > License assignment modal flow (Select across workloads + apply scope),

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4
Q

How do you verify a domain?

A

Org Settings > Domains

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5
Q

How do you override license assignments already made?

A

User > Profile > Licenses - changes here override existing automatic assignments

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6
Q

If license assignment on group-based management, what happens to their licenses when they are moved from one group to another?

A

If preserve license toggle is ON, licenses are kept when moved to previous group. If toggle is OFF, they loose them.

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7
Q

Where can Admins view their license counts?

A

Account > Subscriptions > License summary

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8
Q

What is the Automatic license assignment scope?

A

Scope of a license assignment - determine if changes apply to only future or existing users.

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9
Q

What three steps are needed to set an org up with success?

A
  1. Verify the domain (to bind Webex to company’s domain name)
  2. Claim users (to be managed)
  3. Claim domains (to ‘lock out’ your domain and keep users in your org, not the commercial org)
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10
Q

What does it mean to verify a domain in Control Hub?

A

It’s a security step to validate customer/partner has authority to administer Webex at that domain.

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11
Q

What does it mean to claim a domain in Control Hub?

A

Users are automatically added to the managed org and not the commercial org.

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12
Q

How do you claim users who have signed up for Webex using your domain?

A

Users > Add users + > Claim Users modal

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13
Q

What does site linking refer to?

A

Webex orgs currently managed in the old Webex Site Admin tool

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14
Q

Can you claim a domain in two different organizations?

A

No, the purpose of domain claim is to prevent other orgs from using the domain. (But you can release the domain if you want to claim it in another org)

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15
Q

How do you claim a domain in Control Hub?

A

Org settings > Domains

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16
Q

What are the three methods of adding users to Webex in Control Hub?

A
  1. Manually add users
  2. CSV add or edit
  3. ## DirSync with LDAP directory
  4. Claim user method (technically doesn’t add … just moves)
  5. Self Registration - User signs up (in claimed domain) and gets added to the managed org
17
Q

Which directories are compatible with Control Hub?

A

Microsoft AD, Azure AD, and Okta

18
Q

What is the purpose of a Directory Connector?

A

Provides a secure link from on-prem Active Directory to Webex (CI).

19
Q

What is LDAP?

A

Lightweight Directory Access Protocol - most common protocol to communicate with and manage directories.

20
Q

What is Microsoft AD and how is it different from Microsoft Azure AD?

A

Microsoft’s directory server - primarily used on private networks behind a firewall and supports LDAP. Azure AD is a cloud-based directory service

21
Q

Is a directory sync one way or two way operation between the corporate directory and Webex?

22
Q

What are the steps to set up SSO in Control Hub?

A

Security > Authentication > > Activate SSO wizard. Then in Manage SSO window > activate SSO

23
Q

What are the benefits of SSO?

A

Outsources authentication and identity management, users do not need to sign in (Reauth) to every application that uses the IdP

24
Q

What are the 5 user statuses in Control Hub?

A

Active (part of org, ready to use services),
Verified (email verified, but not logged in),
Not Verified (hasn’t verified their email),
Pending (hasn’t accepted a cross-org invite),
Inactive (deactivated)

25
How long until inactive users are deleted from Webex (And the exception to this rule)
30 Days Exception: users who are synced from AD
26
Where can you change user licenses, groups, and some attributes for workloads
Users > particular user > summary and other tabs
27
What is Control Hub?
Single pane of glass collaboration management that combines User Identity, services, Analytics, Troubleshooting and Devices. One place to manage collab.
28
What's new in Control Hub?
Meraki in Troubleshooting now supports Webex Calling. AI - Smart search, Conversation threads and history. Contact Center: Skill based routing using skill directly assigned to queues
29
Show me how to remote access a device
From Devices, select the device you want to access. Go to Support and Remote Access. Click start.
30
I want to enable SSO for this group of users only
31
What is AI Assistant in Control Hub, and how does it help admins?
The AI Assistant allows you to ask “how do I” questions relating to setup and configuration of the Webex Suite.
32
What's coming for RBAC in CY2025?
1. Customer Admin - custom and delegated admin roles, 2. External Customer Admin - custom and delegated admin roles 3. Partner Admin - Customer Groups, Partner Admin Custom Roles & Subscription Roles
33
Tell me about License Pooling
1. Create "pools" of licenses which can be shared from one org to another. 2. Allows real-time allocation of licenses between orgs w/o CCW 3. Builds on provisioning paradigm: License pools behaves like a subscription to the pool recipient
34
How do you get a jump start on meeting room layout and devices that are right for you?
Cisco Workspaces and Workspace Designer walk you though typical configurations and will guide you on devices and placement.
35
What are three ways to automate provisioning and management workflows?
1. Create groups 2. License templates 3. Setting templates
36
How can you make meetings easier to join as an admin?
Connect your org's corporate calendar, such as MS Exchange, Exchange onlin, or Google Calendar -- this activates One Button to Push (OBTP) for calls and meetings.