Control Hub Basics

Question 1

How are Webex licenses assigned?

Answer 1

On a per user basis

Question 2

When can centralized license management start? Before or after user import?

Answer 2

Either - can be set up before or after user import

Question 3

How do you set up a license template?

Answer 3

(Where is automatic license assignment is in Users > Licenses. Choose Org or Group based > License assignment modal flow (Select across workloads + apply scope),

Question 4

How do you verify a domain?

Answer 4

Org Settings > Domains

Question 5

How do you override license assignments already made?

Answer 5

User > Profile > Licenses - changes here override existing automatic assignments

Question 6

If license assignment on group-based management, what happens to their licenses when they are moved from one group to another?

Answer 6

If preserve license toggle is ON, licenses are kept when moved to previous group. If toggle is OFF, they loose them.

Question 7

Where can Admins view their license counts?

Answer 7

Account > Subscriptions > License summary

Question 8

What is the Automatic license assignment scope?

Answer 8

Scope of a license assignment - determine if changes apply to only future or existing users.

Question 9

What three steps are needed to set an org up with success?

Answer 9

1. Verify the domain (to bind Webex to company’s domain name)
2. Claim users (to be managed)
3. Claim domains (to ‘lock out’ your domain and keep users in your org, not the commercial org)

Question 10

What does it mean to verify a domain in Control Hub?

Answer 10

It’s a security step to validate customer/partner has authority to administer Webex at that domain.

Question 11

What does it mean to claim a domain in Control Hub?

Answer 11

Users are automatically added to the managed org and not the commercial org.

Question 12

How do you claim users who have signed up for Webex using your domain?

Answer 12

Users > Add users + > Claim Users modal

Question 13

What does site linking refer to?

Answer 13

Webex orgs currently managed in the old Webex Site Admin tool

Question 14

Can you claim a domain in two different organizations?

Answer 14

No, the purpose of domain claim is to prevent other orgs from using the domain. (But you can release the domain if you want to claim it in another org)

Question 15

How do you claim a domain in Control Hub?

Answer 15

Org settings > Domains

Question 16

What are the three methods of adding users to Webex in Control Hub?

Answer 16

1. Manually add users
2. CSV add or edit
3. ## DirSync with LDAP directory
4. Claim user method (technically doesn’t add … just moves)
5. Self Registration - User signs up (in claimed domain) and gets added to the managed org

Question 17

Which directories are compatible with Control Hub?

Answer 17

Microsoft AD, Azure AD, and Okta

Question 18

What is the purpose of a Directory Connector?

Answer 18

Provides a secure link from on-prem Active Directory to Webex (CI).

Question 19

What is LDAP?

Answer 19

Lightweight Directory Access Protocol - most common protocol to communicate with and manage directories.

Question 20

What is Microsoft AD and how is it different from Microsoft Azure AD?

Answer 20

Microsoft’s directory server - primarily used on private networks behind a firewall and supports LDAP. Azure AD is a cloud-based directory service

Question 21

Is a directory sync one way or two way operation between the corporate directory and Webex?

Answer 21

One way

Question 22

What are the steps to set up SSO in Control Hub?

Answer 22

Security > Authentication > > Activate SSO wizard. Then in Manage SSO window > activate SSO

Question 23

What are the benefits of SSO?

Answer 23

Outsources authentication and identity management, users do not need to sign in (Reauth) to every application that uses the IdP

Question 24

What are the 5 user statuses in Control Hub?

Answer 24

Active (part of org, ready to use services),
Verified (email verified, but not logged in),
Not Verified (hasn’t verified their email),
Pending (hasn’t accepted a cross-org invite),
Inactive (deactivated)

Question 25

How long until inactive users are deleted from Webex (And the exception to this rule)

Answer 25

30 Days Exception: users who are synced from AD

Question 26

Where can you change user licenses, groups, and some attributes for workloads

Answer 26

Users > particular user > summary and other tabs

Question 27

What is Control Hub?

Answer 27

Single pane of glass collaboration management that combines User Identity, services, Analytics, Troubleshooting and Devices. One place to manage collab.

Question 28

What's new in Control Hub?

Answer 28

Meraki in Troubleshooting now supports Webex Calling. AI - Smart search, Conversation threads and history. Contact Center: Skill based routing using skill directly assigned to queues

Question 29

Show me how to remote access a device

Answer 29

From Devices, select the device you want to access. Go to Support and Remote Access. Click start.

Question 30

I want to enable SSO for this group of users only

Question 31

What is AI Assistant in Control Hub, and how does it help admins?

Answer 31

The AI Assistant allows you to ask “how do I” questions relating to setup and configuration of the Webex Suite.

Question 32

What's coming for RBAC in CY2025?

Answer 32

1. Customer Admin - custom and delegated admin roles, 2. External Customer Admin - custom and delegated admin roles 3. Partner Admin - Customer Groups, Partner Admin Custom Roles & Subscription Roles

Question 33

Tell me about License Pooling

Answer 33

1. Create "pools" of licenses which can be shared from one org to another. 2. Allows real-time allocation of licenses between orgs w/o CCW 3. Builds on provisioning paradigm: License pools behaves like a subscription to the pool recipient

Question 34

How do you get a jump start on meeting room layout and devices that are right for you?

Answer 34

Cisco Workspaces and Workspace Designer walk you though typical configurations and will guide you on devices and placement.

Question 35

What are three ways to automate provisioning and management workflows?

Answer 35

1. Create groups 2. License templates 3. Setting templates

Question 36

How can you make meetings easier to join as an admin?

Answer 36

Connect your org's corporate calendar, such as MS Exchange, Exchange onlin, or Google Calendar -- this activates One Button to Push (OBTP) for calls and meetings.

Question 37

What is the notion of zero trust?

Answer 37

Least Privileged Access - to only give people the access to the things they need and no more to get their jobs done.

Question 38

What does Cisco ZTNA stand for?

Answer 38

Zero Trust Network Access - to provide identity and security for people, agents and even things on your network (like printers).