Core 1 - 5.1

Question 1

Troubleshooting process

Answer 1

1. Identify the problem
2. Establish a Theory
3. Test the Theory
4. Establish a plan of action
5. Implement the plan
6. Verify full system functionality
7. Document findings

Question 2

Identifying the problem

Answer 2

-GET BACKUPS

-Get as many details as possible

-Try to duplicate the issue

-Identify Symptoms

-Ask questions from the end user

-Determine if anything has changed

Question 3

Establishing the Theory

Answer 3

-Start with the obvious

-Consider everything

-Make a list of possible causes (Obv. first)

-Research symptoms (Google search)

Question 4

Testing the theory

Answer 4

-Determine what’s next for plan of action

-If the theory did not work, reestablish a theory or escalate

Question 5

Establishing a plan of action

Answer 5

-Plan with least mess possible

-Have backup plans for potential issues

Question 6

Implementing the plan

Answer 6

-Attempt to fix the issue

-Have a rollback for if your theory sucks and breaks everything

-Escalate as needed

Question 7

Verifying full functionality

Answer 7

-Verify all systems

Question 8

Documenting findings

Answer 8

-Document all things that have been changed and all outcomes