CORE COMPETENCIES TESDA (LAB) Flashcards by CHESKA CIANNELLE FRANCISCO

consists of competencies that the applicant must achieve to become a Pharmacy Assistant:
○ perform general housekeeping
○ monitor the supply/invent of pharmaceutical products
○ handle and control pharmaceutical products
○ arrange a display pharmaceutical products
○ perform good laboratory practices
○ Dispense pharmaceutical products
○ demonstrate product knowledge on medicines health
promotion education
○ vigilance and adhere to good manufacturing practices

Pharmacy Services NC III

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Units of Competency

◉ Maintain an effective relationship with clients/customers (marketing)
◉ Update industry knowledge and practice through
continuing education
◉ Perform workplace security and safety practices
◉ Perform computer operations
◉ Use pharmaceutical calculation techniques and
terminologies

COMMON COMPETENCIES

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Units of Competency

◉ Practice good housekeeping
◉ Monitor supply/inventory of pharmaceutical products
◉ Handle and control pharmaceutical products
◉ Arrange and display pharmaceutical products
◉ Perform good laboratory practices
◉ Adhere to good manufacturing practices
◉ Demonstrate product knowledge on medicines
◉ Dispense pharmaceutical products
◉ Perform health promotion education, vigilance

CORE COMPETENCIES

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TRAINING DURATION

Basic competencies

22 hours

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TRAINING DURATION

Common competencies

24 hours

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TRAINING DURATION

Core competencies

802 hours

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TRAINING DURATION

Industry exposure

200 hours

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TRAINING DURATION

total no. of hours

1048 hours

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Core Competencies’ Projects

○ Practice good housekeeping
○ Arrange and display pharmaceutical products

PROJECT 1

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Core Competencies’ Projects

○ Perform good laboratory practices
○ Adhere to good manufacturing practices

PROJECT 2

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Core Competencies’ Projects

○ Monitor supply/inventory of pharmaceutical products
○ Handle and control pharmaceutical products

PROJECT 3

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Core Competencies’ Projects

○ Demonstrate product knowledge on medicines
○ Dispense pharmaceutical products
○ Perform health promotion education, vigilance

PROJECT 4

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Core Competencies

◉ Perform housekeeping duties
◉ Follow health and safety practices in the area

PRACTICE GOOD HOUSEKEEPING

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Core Competencies

Housekeeping procedures are performed in line with company policy and regulations

PERFORM HOUSEKEEPING DUTIES

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Core Competencies

Procedures to achieve a safe working environment in the area are complied with in accordance with DOH/FDA safety standards

FOLLOW HEALTH & SAFETY PRACTICES IN THE AREA

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Core Competencies

◉ Examine the medicines in the assortment list or formulary
◉ Assist in procurement of materials and services from qualified sources
◉ Receive and deliver of stocks
◉ Pack and dispatch orders
◉ Handle product returned products or products for return

Monitor Supply/Inventory of Pharmaceutical Products

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Core Competencies

○ Products are recognized by name, appearance and shelf location.
○ Products are classified in accordance with market demand.

EXAMINE THE MEDICINES IN THE ASSORTMENT LIST OR FORMULARY

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Core Competencies

○ Delivery specifications are checked whether it is in accordance with Good Distribution Practices.
○ Product specifications of delivered stocks are compared with purchase order in accordance with established procedures
○ Deviations from product specifications are recognized to detect wrong, damaged and fake medicines

RECEIVE & DELIVER OF STOCKS

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Core Competencies

○ Products ordered are retrieved and properly packaged to avoid breakages following established procedures.
○ Labeling, product and delivery specifications, and delivery information are checked in accordance with established procedures.
○ Products are accurately dispatched in a timely manner.

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PACK & DISPATCH ORDERS

Core Competencies

○ Accurate documentation records are maintained and credit process is completed in a timely manner

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HANDLE PRODUCT RETURN PRODUCTS OR PRODUCTS FOR RETURN

Core Competencies

◉ Comply with drug storage requirements
◉ Storage Conditions
◉ Monitor inventory
◉ Dispense of waste

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Handle and Control Pharmaceutical Products

Core Competencies

○ Stocks stored in accordance with manufacturer’s specifications, regulatory and company policy and procedures
○ Storage conditions monitored and maintained accordance with manufacturer’s instructions, and company’s SOP
○ Stocks are arranged in shelves in accordance with first expiry, first-out policy
○ Expiration dates are monitored in accordance with institutional and regulatory guidelines

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Comply with drug storage requirements

# **Core Competencies** ○ Appropriate **temperature** and **humidity** ○ **Clean** and **regularly maintained** area ○ **Cold chain** requirements ○ **Well-lighted** and **secured** ○ Proper **ventilation** ○ Correct storage of **hazardous substances** ○ With **adequate space**

storage conditions

# **Core Competencies** ○ **Stock level requirements** are monitored and reported according to SOP ○ **Inventory count** conducted regularly ○ **Stock discrepancies** identified and reported to the pharmacist for reconciliation and proper action

MONITOR INVENTORY

# **Core Competencies** ○ Expired and damaged stocks **identified** and **disposed** in accordance with manufacturer’s and company’s policies, regulatory and environmental policies. ○ Expired and damaged stock are **segregated** and **labeled in specific containers** and in accordance with established procedures. ○ **Stock records updated** after disposal and in accordance with established procedures May include but not limited to: ○ **Returns** to supplier ○ **Safe destruction** according to regulatory requirements and environmental protection guidelines

DISPENSE OF WASTE

# **Core Competencies** ◉ Follow merchandising plan ◉ Follow display plan for promotional items ◉ Monitor promotional activities

arrange & display pharmaceutical products

# **Core Competencies** ○ Products are displayed according to **planogram**. ○ **Regular** and **timely replenishment** of product display are maintained with **minimum disruption to customer or traffic flow**. ○ Displays are placed and maintained in a **safe** and **secure manner** and in accordance with established procedures. ○ **Price tags** and **proper labels** are attached to the shelves correctly, and at the specified location according to company policy. ○ **Guides** and **product locators** are placed within the store to facilitate ease of locating items

FOLLOW MERCHANDISING PLAN

# **Core Competencies** ○ Store policy and procedures with regard to **pricing** and **promo discounts** are implemented. ○ **Promotional items** are arranged based on merchandising agreement ○ **Updated promo labels** are attached and in accordance with established procedures.

FOLLOW DISPLAY PLAN FOR PROMOTIONAL ITEMS

# **Core Competencies** ○ **Client** is **interviewed** regarding **feedback** on **promos** in accordance with established procedures. ○ Client feedback is **documented** in accordance with established procedures. ○ **Store feedback on promos is reported** to the pharmacists/ suppliers and in accordance with established procedures

MONITOR PROMOTIONAL ACTIVITIES

# **Core Competencies** ◉ Observe **laboratory protocols** ◉ Demonstrate **skills** in laboratory **measurements** ◉ Maintain and store pharmacy **glassware**/**device**/ **equipment**

PERFORM GOOD LABORATORY PRACTICES

# **Core Competencies** ○ Laboratory **outfit** is worn in accordance with established procedures. ○ **Proper laboratory conduct** is demonstrated at all times within store premises. ○ **Proper waste disposal** is followed in accordance with good laboratory practices. ○ **Use of logbook** is maintained in accordance with established procedures.

OBSERVE LABORATORY PROTOCOLS

# **Core Competencies** ○ Substances are **accurately weighed** using appropriate techniques and weighing balance in accordance with Good Laboratory Practices. ○ **Semi-solids**, **liquids**, and **liquid medicines** are measured using appropriate glassware capacity in accordance with Good Laboratory Practices. ○ **Cross-contamination** among substances is **prevented** at all times.

DEMONSTRATE SKILLS IN LABORATORY MEASUREMENTS

# **Core Competencies** ○ **Cleaning solutions** are used for each glassware, device, or equipment based on manufacturers/suppliers recommendation. ○ **Cleaning** and **storage** of pharmacy glasswares/devices/ equipment are performed in accordance with established procedures ○ **Damage** on equipment and device or any laboratory glassware are **immediately attended** to and **reported** to the appropriate personnel. ○ **Policies** on the safe/quality use of equipment are complied with. ○ **Equipment** is used in accordance with manufacturers manual and good laboratory practices

MAINTAIN AND STORE PHARMACY GLASSWARE/DEVICE/EQUIPMENT

# **Core Competencies** ◉ Demonstrate **understanding** of Good Manufacturing Practices and concepts ◉ Observe **personal hygiene** and **conduct** ◉ Demonstrate **Good Manufacturing Practices** in performing work activities ◉ Complete **documentation requirements** to support GMP

ADHERE TO GOOD MANUFACTURING PRACTICE

# **Core Competencies** ○ GMP requirements on **personal hygiene** are complied with. ○ **Clothing** is **prepared**, **used**, **stored** and **disposed** in accordance with GMP and company procedures and policies. ○ **Movement** inside the premises is **observed** according to **area entry** and **exit** procedures. ○ **Sick** or **injured personnel** at the workplace are reported to authorized person.

OBSERVE PERSONAL HYGIENE AND CONDUCT

# **Core Competencies** ◉ Demonstrate **adequate knowledge** on **OTC** and **selected prescription** medicines ◉ **Calculate quantity needed** in the regimen of the whole prescription ◉ **Advise proper use of OTC medicine** under the supervision of the pharmacist

DEMONSTRATE PRODUCT KNOWLEDGE ON MEDICINES

# **Core Competencies** ○ **Generic** names, **brand** names, **stock keeping units** (SKU), **dose regimen**, and **therapeutic classification**, **indication** and **effects** are identified in accordance with the inventory list. ○ **Generic equivalent of OTC drugs** are identified in accordance with the generic menu card

DEMONSTRATE ADEQUATE KNOWLEDGE ON OTC AND SELECTED PRESCRIPTION MEDICINES

# **Core Competencies** ○ **Appropriate quantity** of medicine is **computed to verify** the prescribed regimen of the doctor. ○ **Incorrect quantities** based on calculations are **referred to the pharmacist**. ○ Where **necessary amount** and **dosage** and **name** of drugs in prescription are **explained to customer**

CALCULATE QUANTITY NEEDED IN THE REGIMEN OF THE WHOLE PRESCRIPTION

# **Core Competencies** ○ Information on **indication** and **dosing**, **duration** of treatment, common **side effect**, **precautions** are provided under the supervision of the pharmacist. ○ Information on **proper storage of OTC** and **prescription medicines** and what to do with **missed dose** are provided under the supervision of the pharmacist.

ADVISE PROPER USE OF OTC MEDICINE UNDER THE SUPERVISION OF THE PHARMACIST

# **Core Competencies** ◉ **Acknowledge** patient/client ◉ Process **over-the-counter** medicine order ◉ Process **prescription** medicine order ◉ **Receive** payment and **release** exact change

DISPENSE PHARMACEUTICAL PRODUCTS

# **CORE COMPETENCIES** ○ Patient/client is **greeted** in accordance with pharmacy guidelines and procedures. ○ Patient/client is **asked** what assistance can be extended. ○ **Confidentiality**, **tact** and **privacy** maintained at all times while interacting with clients/patients and/or passing on relevant information to other pharmacy staff. ○ **First-In-First-Out (FIFO) procedure** is followed for large number of clients

acknowledge patient/client

# **CORE COMPETENCIES** ○ Upon receipt of the order, a **guided recommendation** of OTC medicines are provided for minor symptoms following established procedures. ○ **Generic OTC products on the menu card are offered** to identify preferred product of the patient/client. ○ **Availability** and **quantity** of medicines ordered are **checked** against inventory on hand. ○ Any pharmaceutical and disease-based questions beyond the scope of the training are **referred to the pharmacist**. ○ Product is **retrieved from the shelves** following established procedures. ○ **Labels** are prepared in accordance with regulatory requirements, ensuring **legibility**. ○ **Ordered medicines** are counted using appropriate devices and packaged into a suitable container under pharmacist supervision ○ **Prepared product** is endorsed to the pharmacist for checking following established procedures.

PROCESS OVER-THE-COUNTER MEDICINE ORDER

# **CORE COMPETENCIES** ○ Prescription is **checked** for **validity** and **completeness** of prescription details in accordance with legal and regulatory requirements, upon receipt of the prescription ○ **All available generic equivalents are offered** to identify the preferred product of the patient following established procedures. ○ Availability of medicines ordered is **checked**, and quantity of order/s is/are **confirmed**. ○ Patient/client is questioned regarding any **entitlement status** with regard to the **Health Care Benefits Scheme** and **PhilHealth insurance** when applicable or the mode of payment. ○ Prescription is **endorsed to the pharmacist** for validation (signature). ○ Pharmacist is **assisted** to dispense the prescription according to the steps. ○ For **partially** filled prescription, quantity of medicine dispensed is **subtracted** and **noted** in the prescription pad prior to returning to the client/patient. ○ If the prescription is **completely** filled, **prescription is kept and filed**.

PROCESS PRESCRIPTION MEDICINE ORDER

# **CORE COMPETENCIES** ○ Where necessary, **multiple orders** from 2 or more customers are **noted** and **endorsed** to cashier ○ Prescription/patient data is **accurately** and **confidentially** entered into **dispensing computer records** according to regulatory requirements ○ **Identity** of the **patient receiving** the medicines is **confirmed** in accordance with company policy and procedure. ○ **Change** is **accurately given** and **official receipt is issued**.

RECEIVE PAYMENT & RELEASE EXACT CHANGE

# **CORE COMPETENCIES** ◉ Participate in **health promotion** and **education campaigns** ◉ Perform **screening procedures** for **common diseases** ◉ Refer patients to **appropriate health care professionals** or **facilities** ◉ **Advise patients** on **reporting unusual experience** with medicines ◉ **Guide** patients on how to fill-out form

PERFORM HEALTH PROMOTION, EDUCATION AND VIGILANCE

# **CORE COMPETENCIES** ○ **Health information is provided** to patients in accordance with established procedures ○ Patients are **educated on self-care** and **rational** & **responsible use of drug** in accordance with established procedures ○ **Information**, **education** and **communication** materials are **provided** to the patients as needed

PARTICIPATE IN HEALTH PROMOTION & EDUCATION CAMPAIGNS

# **CORE COMPETENCIES** ○ **Basic screening procedures** are performed in accordance with established process ○ **Provide information** to patients regarding **common diseases**, **minor ailments** and **seasonal diseases** in accordance with established procedures ○ Patients are **referred to health facility** for **proper diagnosis** following established procedures

PERFORM SCREENING PROCEDURES FOR COMMON DISEASES

# **CORE COMPETENCIES** ○ **Trigger points** for referral are **identified** following established procedures ○ Patients with **minor health problems** are referred to the **pharmacist** ○ Patients with **major health problems** are referred to **other health care professionals**

REFER PATIENTS TO APPROPRIATE HEALTH CARE PROFESSIONALS OR FACILITIES

# **CORE COMPETENCIES** ○ Objectives of **reporting adverse drug events** are explained to patients in accordance with established procedures. ○ **Unusual** or **unexpected effects** of drugs are gathered and reported to pharmacist. ○ Patients are **encouraged to report any unusual experience** in the use of the medicine.

ADVISE PATIENTS ON REPORTING UNUSUAL EXPERIENCE WITH MEDICINES

# **CORE COMPETENCIES** ○ **Instructions** on how to fill-out the form are given to the patients in accordance with FDA requirements or company policy. ○ Items that **should be answered** in the health vigilance form are **clarified** to the patient. ○ Patient **responses** are **processed**, **tabulated** and **summarized** and **reported** to store supervisor.

GUIDE PATIENTS ON HOW TO FILL-OUT FORM

CORE COMPETENCIES TESDA (LAB) Flashcards

(52 cards)