Corporate Jargon Terms

Question 1

A computer bus interface that connects host bus adapters to mass storage devices such as hard disk drives, optical drives, and solid-state drives.

Answer 1

Serial Advanced Technology Attachment (SATA)

Question 2

Digital cameras, mice, keyboards, printers, scanners, media devices, external hard drives and flash drives

Answer 2

peripherals

Question 3

Connects peripheral devices to the computer.

Answer 3

Universal Serial Bus (USB)

Question 4

A technology that allows high-speed communication and data exchange between a computer and a peripheral or between two computers.

Answer 4

firewire

Question 5

Is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network

Answer 5

Dynamic Host Configuration Protocol (DHCP

Question 6

The Internet’s system for converting alphabetic names into numeric IP addresses

Answer 6

Domain Name System (DNS

Question 7

Enables business mobility through the secure delivery of apps and data to any device on any network

Answer 7

Citrix

Question 8

Directory service that Microsoft developed for Windows domain networks

Answer 8

Active Directory

Question 9

Is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, macOS (OS X), Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android

Answer 9

System Center Configuration Manager (SCCM

Question 10

A line of messaging and collaborative software from Microsoft that is comprised of an email server, email client, and several groupware applications. The MicrosoftExchange line is prevalent in large corporations and is frequently used in conjunction with Microsoft Outlook

Answer 10

exchange

Question 11

Is a domain-specific language used in programming and designed for managing data held in a relational database management system (RDBMS), or for stream processing in a relational data stream management system.

Answer 11

Structured Query Language (SQL)

Question 12

An extension on an automatic call distributor that directs an incoming call to a “vector”—a user-defined sequence of functions that may be performed, such as routing the call to a destination, giving a busy signal, or playing a recorded message

Answer 12

Directory Number

Question 13

Is any broadcast domain that is partitioned and isolated in a computer network at the data link layer

Answer 13

Virtual Local Area Network (VLAN)

Question 14

Is a Windows PC-based softphone application that lets you use your personal computer to make premium voice and video calls

Answer 14

IP communicator

Question 15

Provides reliable, secure, scalable and manageable call control and session management.

Answer 15

call manager

Question 16

Is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity

Answer 16

unity connections

Question 17

Delivers a secure, available, virtual, and sophisticated customer interaction management solution for up to 400 IVR ports and agents

Answer 17

Unified Contact Center Express (UCCX)

Question 18

Front Line person taking the call from the customer

Answer 18

Agent

Question 19

Is a network that is constructed using public wires —usually the Internet —to connect remote users or regional offices to a company’s private, internal network

Answer 19

Virtual Private Network (VPN

Question 20

Is a software application for the administration, documentation, tracking, reporting and delivery of educational courses or training programs

Answer 20

Learning Management System (LMS

Question 21

Is software that allows a user to run other applications on a computing device.

Answer 21

Operating system (OS)

Question 22

Is the interconnected pattern of network elements. A network topology may be physical, mapping hardware configuration, or logical, mapping the path that the data must take in order to travel around the network

Answer 22

Topologies

Question 23

Is a computer network within a small geographical area such as a home, school, computer laboratory, office building or group of buildings.

Answer 23

Local area network (LAN)

Question 24

Is a network that exists over a large-scale geographical area.

Answer 24

Wide area network (WAN)

Question 25

Is similar to a local area network (LAN) but spans an entire city or campus. MANs are formed by connecting multiple LANs.

Answer 25

Metropolitan area network (MAN)

Question 26

Is a computer, a device or a program that is dedicated to managing network resources.

Answer 26

server

Question 27

Is a company that was established in 1998 and provides different software and applications for virtualization

Answer 27

VMWare

Question 28

Is an e-commerce term that describes an arrangement in which the supplier of a good or product agrees to have a customer or client ship that item back to them in exchange for a refund or credit.

Answer 28

Return material authorization (RMA)

Question 29

Is a model for the distribution of software where customers access software over the Internet.

Answer 29

SaaS Software as a service (SaaS)

Question 30

Is a term that references non-developmental items (NDI) sold in the commercial marketplace and used or obtained through government contracts.

Answer 30

Commercial off-the-shelf (COTS)

Question 31

Is the manufacturer that first produced hardware that is then sold to a company that markets the hardware under its own name.

Answer 31

Original equipment manufacturer (OEM)