Course 2

Question 1

_______ is the first phase of a project and begins after a problem or opportunity is identified

Answer 1

initiation

Question 2

______ the project manager ask questions to the stakeholders, perform research to identify project goals, determine resources and documenting clear components of a project

Answer 2

during the initiation phase

Question 3

a proper initiation should conduct a _______ to ensure the benefits of the project outweigh the costs.

Answer 3

a cost analysis

Question 4

what determines the benefits by identifying values, cost-effectiveness, earning, time efficiency, and the way to improve user experience?

Answer 4

cost analysis

Question 5

a _________ determines the costs by indicating the time spent by ppl as well as one time, ongoing and long-term costs

Answer 5

cost analysis

Question 6

6 key components for project initiation:

Answer 6

1.) goals
2.) scope
3.) deliverables
4.) success criteria
5.) stakeholders
6.) resources

Question 7

_____ determines what to do and try to achieve it with senior company leaders

Answer 7

goals

Question 8

the process of defining the work to complete the project is called the ______.

Answer 8

scope

Question 9

______ are tangible and/or intangible products and services to deliver

Answer 9

deliverables

Question 10

________ is the criteria for measuring how successful a project was in reaching the goals

Answer 10

success criteria

Question 11

_____ are decision makers that determines the goals, scope, deliverables and success criteria. it’s important to understand their needs and ensure that all of them agree with the goals

Answer 11

stakeholders

Question 12

budget, people, materials and other items are _____.

Answer 12

resources

Question 13

a ______ is a document that contains all the details of the project.

Answer 13

project charter

Question 14

________ includes:

1) minimizing risks and maximize gains for projects and organizations

2) clear communication between stakeholders and executives and keeping the project on track

3) help reduce biases and keep stakeholder self-interest from influencing decisions because cost analysis uses objective data

Answer 14

the benefits of a cost-benefit

Question 15

the process of calculating costs and benefits is ______.

Answer 15

calculating ROI or return of investment

Question 16

to determine a projects ROI is to compare the upfront and ongoing costs to its benefits overtime

Question 17

(G-C) ÷ C = ROI

Answer 17

G = financial gains expected from the project
C = the upfront and ongoing costs of your investment in the project

Question 18

______ is the desired outcome of a project.

Answer 18

a project goal

Question 19

_____ is clear and measurable

Answer 19

a well-defined goal

Question 20

____measure and recognize the project’s impact to know whether you’ve accomplished the project

Answer 20

project deliverables

Question 21

ask questions about what the deliverables should be and everyone should share their vision and expectations of the deliverables so everyone is on the same page

Question 22

SPECIFIC
MEASURABLE
ATTAINABLE
RELEVANT
TIME-BOUND

Answer 22

SMART goals

Question 23

SMART methods are used to evaluate the project’s goals.

Question 24

• the desired accomplishments
• the reason behind the goal
  specific purpose or benefit
  people who are involved
• recipients (employees, customers, the community?)
• where to deliver the requirements and constraints

Answer 24

specific goals

Question 25

_____ determine that the goals were objectively met - to track progress and stay motivated - uses metrics, numbers or figures used to measure goals - benchmarks or points of reference is to make sure metrics are accurate

Answer 25

measurable goals

Question 26

attainable goals:

Answer 26

- how can it be accomplished? can it be reasonably reached? - a challenging goal promotes growth but not too extreme so that it can be attained

Question 27

should match the org’s goals, priorities and values and should be worthwhile timing, both the amount of time to complete the project and to sustain the project overtime under changing budget and audience who use the products has big impacts

Answer 27

relevant goals

Question 28

the goal has a deadline refers to a ______.

Answer 28

time-bound

Question 29

OKRs or ________ refers combine a goal and a metric to determine a measurable outcome

Answer 29

objective and key results

Question 30

1.) help establish and clarify goals or objectives for an organization, dept., project or person. 2.) breakdown and clarify the components of the SMART goals rather than uniting everything 3.) combine a goal and a metric to determine a measurable

Answer 30

OKRs

Question 31

_______the ways for knowing whether the objective has been met/achieved

Answer 31

key results

Question 32

organizations set OKRs at 3 levels:

Answer 32

1.) company/organization level 2.) department/team 3.) project

Question 33

____is less specific and more aspirational than _____

Answer 33

OKRs; SMART

Question 34

______ tend to measure a single metric, such as profitability or quality

Answer 34

SMART

Question 35

set SMART goals annually; OKRs on a quarterly or monthly cycles, which makes them more agile than SMART goals

Question 36

a project scope

Answer 36

defines all details of the project; everything should be either included or excluded

Question 37

what are tasks included in the project plan and contribute to the project’s goal?

Answer 37

in-scope

Question 38

what are tasks that are NOT included in the project plan and don’t contribute to the project’s goal?

Answer 38

out-of-scope

Question 39

a project manager’s role is to set and maintain firm boundaries to avoid tasks that are out scope

Question 40

_____ refers to changes, growth, and uncontrolled factors that affect a project’s scope at any point after the project begins

Answer 40

scope creep

Question 41

if you're working on a project with one main customer, the customer might request changes, or the business environment around you might shift, or the underlying technology you're using might change. which source of scope creep is this example?

Answer 41

external

Question 42

a product developer will justify a decision on the grounds of making the product better, even though it's going to cost more, or a team lead might decide that a certain process is more efficient without realizing the impact the change in process will have on other team members tasked with different parts of the project. which source of scope creep is this example?

Answer 42

internal

Question 43

a tool to decide if the change in scope is acceptable. it helps in understanding the impacts. 3 most significant elements in the model includes: project scope time (schedule and deadline) cost (budget, resources and ppl who will work)

Answer 43

the triple constraint model

Question 44

changing one constraint will affect the other two; thus, it is essential to prioritize among scope, time, and cost.

Question 45

________ is delivering the final result to the client or user, and it doesn’t indicate success.

Answer 45

a project launch

Question 46

to measure the success using success criteria established at the outset of the project is ______

Answer 46

project landing

Question 47

the standards to measure whether the project has met the goals, deliverables, requirements and expectations, which will be judged after delivering it to the stakeholders and customers

Answer 47

success criteria

Question 48

success criteria is a method for measuring success that includes:

Answer 48

- all details of goals and deliverables - guides you to know whether the project attained its intended outcomes - sets standards for how a project will be judged

Question 49

people who are interested in and affected by the project’s completion and success are called _____.

Answer 49

stakeholders

Question 50

what are tools that help clarify roles and responsibilities and prevent confusion on who takes ownership of which tasks?

Answer 50

stakeholder mapping and analysis and RACI charts

Question 51

project sponsors:

Answer 51

- accountable for the project - ensures the project delivers the agreed upon value - vital leadership - funds the project sometimes - may have direct communication with key stakeholders and managers

Question 52

team members:

Answer 52

- heart of operation - perform the day to day work - make the project happen

Question 53

customers:

Answer 53

- ppl who get value from a successful landed project - their needs define the requirements - can be considered as buyers

Question 54

users:

Answer 54

uses the product

Question 55

primary stakeholders:

Answer 55

stakeholders involved in the project and benefit directly from the project

Question 56

secondary stakeholders:

Answer 56

stakeholders that are indirectly impacted ex. contractors or members of a partner organization

Question 57

a visual representation of all stakeholders involved directly or indirectly is called _______.

Answer 57

a stakeholder analysis

Question 58

3 key steps of a stakeholder analysis:

Answer 58

1.) list stakeholders 2.) interest and influence on the project 3.) asses their availability to the project

Question 59

________measures the power and actions of a stakeholder while ______measures the effect of the project on their needs

Answer 59

influence; interest

Question 60

______ a two-way grid used for analysis to determine the stakeholders roles based on position on the grid. thus, a project manager knows how to manage stakeholders

Answer 60

a power grid

Question 61

_____has the authority to change and approve budget and timeline or scopes

Answer 61

a steering committee

Question 62

what is the process of involving stakeholders to have an agreement about the organization’s future?

Answer 62

stakeholder buy-in

Question 63

RACI chart includes:

Answer 63

- responsible: doing the work to complete the task - accountable: ensuring the work gets done consulted: giving feedback - informed: needing to know the final decisions

Question 64

resources are important to achieving a project. it includes:

Answer 64

- budget - people - materials

Question 65

______ is needed to gather information and keep track of it.

Answer 65

documentation

Question 66

benefits of documentation:

Answer 66

- ensures transparency and clear communication - sets the stages for the project - communicate answers to key questions

Question 67

what are 2 types of documentation that track details and keep stakeholders informed?

Answer 67

project proposal and project charter

Question 68

______ persuades a stakeholder to begin a project?

Answer 68

a project proposal

Question 69

______ clearly defines the project and outlines the necessary details needed to reach its goals.

Answer 69

a project charter

Question 70

productivity tools:

Answer 70

word processing tools like Microsoft Word and Google docs, spreadsheets, presentations

Question 71

collaboration tools:

Answer 71

email and chat

Question 72

- create shared documents - meeting agendas - status updates

Answer 72

productivity tools

Question 73

- versatile - make RACI charts - project plans - other charts

Answer 73

spreadsheets

Question 74

- powerpoint - keynote - google slides - good to package a project in a visual digestible way

Answer 74

presentations