cp11 Flashcards
1
Q
- A user tries to install an application on a Windows 10 Pro PC but it fails. The user tries to uninstall the application but it fails to uninstall. What option can be used to address this issue without loss of data or applications?
A
Use Restore Point.
2
Q
- A user is troubleshooting a connectivity issue from the PC to a web server and wants to see a list of the traffic stops between the PC and the web server. What is the best Windows command to select to do the job?
A
tracert
3
Q
- Which three levels of RAID are supported by Windows 10 Pro? (Choose three.)
A
5
0
1
4
Q
- A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?
A
The MBR/GPT is corrupted.
5
Q
- A technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?
A
Startup Repair
6
Q
- A user of a Windows 10 PC wants to automatically sync the user profile across various Windows 10 devices that the user owns. How can the user accomplish this?
A
Have the user sign into all devices with the Microsoft account of the user.
7
Q
- Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?
A
What programs have you installed recently?
8
Q
- A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?
A
The user shared the document with Read permissions.
9
Q
- Which statement is true regarding libraries in Windows 10?
A
Libraries allow Windows 10 to link mutiple different directories.
10
Q
- A user notes that the username and password are automatically populated in the Microsoft Edge browser when logging into a secure site. When the user tries to log into the same site using Google Chrome, the username and password do not save automatically. Why is this occurring?
A
Google Chrome does not automatically save web credentials.
11
Q
- A user wishes to view an ISO disk image file on a Windows 10 Pro PC. How can this be done?
A
Use File Explorer to locate the ISO file and mount the file using the Disk Image tools.
12
Q
- Which feature is included with both macOS and Apple iOS to establish a Wi-Fi direct connection between devices to simplify file transfer?
A
AirDrop
13
Q
- A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
A
Reinstall the application. Then, run the uninstall program.
14
Q
- A computer technician is attempting to modify settings in the Network Adapter > Properties > Advanced tab > Speed and Duplex . What is a possible effect (or impact) if this option is configured incorrectly?
A
The network connection may experience issues.
15
Q
- A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?
A
SFC
16
Q
- What is the purpose of Windows 10 ReadyBoost?
A
It enables Windows to treat an external flash device, such as a USB drive, as a hard drive cache.