CPC 3.3 Conflict communication Flashcards
(12 cards)
Whats an OSTA?
Officer Safety Threat Assessment
Whats an OSTA’s focus?
Assess intention, assess capability.
Determine the will, determine the skill
Conflict arrises when a persons ___ is blocked
Goal
Blockages lead to __ responses (conflict)
4
Mild irritation
Anger
Aggression
Violence
There are __ theories that cause aggression.
3.
Whats drive theory? (cause of aggression)
Something from the environment is pushing them to cause harm:
-Frustration
-Provocation
-Elevated arousal
-Alcohol consumption
-Drugs
Whats frustration-aggression hypothesis? (cause of aggression)
Suggests a step by step development of aggression:
1. goal is blocked
2. creates frustration and anger
3. anger predisposes a person to behave aggressively
4. whether the person engages in violence is determined by:
- prior history
- Their interpretation of the event (eg, they feel that acting aggressively will help them)
- Their own individual coping style to frustration
Whats instinct theory? (cause of aggression)
Suggests that:
- The everyday stresses of life build up
- If not released, stress boils
- Explosion is verbal or physical
Whats the negotiator role? summed up
Giving someone a choice
There are __ conflict communication strategies:
1. _____ removal strategy
2. A ________ solution strategy
2
Goal blockage removal strategy
A negotiated solution strategy
Explain the negotiated solution strategy
- Communicate to the POI that their goal cant be achieved. Explain why.
- Present the POI with 2 options. 1 being a lesser form of sanction.
- POI makes choice
(Underpinned by negative reinforcement, authority, posturing, de-escalation)
Assertive is about being ___ on the person, ___ on the issue
Soft on the person, hard on the issue
