Crisis Communication in China Flashcards Preview

Intercultural Awareness and Communication > Crisis Communication in China > Flashcards

Flashcards in Crisis Communication in China Deck (8)
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1
Q

Image restoration theory includes

A

Denial, evasion of responsibility, reducing offensiveness of an event, corrective action, admitting responsibility and asking for forgiveness

2
Q

Ways to respond to a crisis (coombs)

A

Denial, diminish, rebuild, bolstering

3
Q

Trust in China

A

is derived form Confucianism, moral character of a company (i trust you because I think you’re honest based on previous performances)

4
Q

Trust can be understood through

A

risk and confidence, a person is willing to risk something for an organisation

5
Q

Trust as a commodity in public relations:

A

trust is something you can trade, not just a feeling

6
Q

Influences on Chinese Crisis Communication:

A

Guanxi (mutually beneficial relationship between individuals); face (a form of dignity or respect given to others in social interactions); Golden mean (a soft touch to conflict resolution, truth is in the middle); political systems

7
Q

Cultural characteristics of Crisis Communication in China

A

covering up (prevent loss of face) and No Comment (fear of legal repercussions); Diversion (shift the attention or the public, no loss of face); Avoidance of extreme tactics (avoid public apologies, meet in the middle)

8
Q

21st century types if Crises in China

A

food and water safety, corrupt management, environmental pollution, political scandals