Crisis Management Chapter #1

Question 1

Terms used interchangeably to describe the activities associated with responding to disruptive events and dealing with the impacts:

Answer 1

Emergency management, crisis Management and business continuity Management

Question 2

Emergency Management/response is:

Answer 2

The planning and activity associated with detecting, containing, and dealing with the immediate impact of an event. (putting out fire/locking network)

Question 3

Crisis Management is:

Answer 3

Strategic and refers to the process of supporting emergency management/response and business continuity operations while dealing strategically with the numerous issues that could impact the long-term viability of the organization.

Question 4

Business Continuity refers to:

Answer 4

The processes and procedures put in place to move from functioning during the crisis to functioning as normal operations after a business interruption.

Question 5

Emergency Management breaks the model down into cyclical elements the encompass:

Answer 5

Mitigation, Preparedness, Response, Recovery

Question 6

ASIS International Business Continuity Management guideline describes Crisis Management as:

Answer 6

A Holistic management process that identifies potential impacts that threaten an organization and provide a framework for building resilience, with the capacity for an effective response that safeguards the interest of key stakeholders, reputation, brand, and value creating activities-as well as effectively restoring operational capabilities.

Question 7

The ASIS International Business Continuity Management guideline describes BCM as:

Answer 7

A proactive set of planning, preparedness and related activities that are intended to restore an organizations critical business functions to predetermined levels enabling the organization to operate despite serious disruptive events