CSA Flashcards by Gopika Prakash

What are two of the settings that can be made in the contextual security manager?

Ability to disable applications and to set the maximum notification size.

Ability to set the maximum attachment size and specify the attachment file types.

Ability to change release dates and manage group personnel.

Ability to change release dates and restrict automatic notifications.

Answer :Ability to set the maximum attachment size and specify the attachment file types

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When adding a variable to a catalog item, what does an order field determine?

The order field establishes the display order of the variables. Variables are listed by ascending order values.

The order field sets the availability of the variable item by graying the item if it is not available to, he ordered

The order field displays the fulfillment priority value in calculating and presenting an expected delivery date

The order field value is used to display the variable by price. The order is more expensive to less expensive

The order field establishes the display order of the variables. Variables are listed by ascending order values.

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Where can Admins check which release running on an ServiceNow instance?

Transactions log

Stats module

System.upgrade table

Memory Stats module

Stats module (Correct)

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Which one of the following is an example of a one-to-many relationship?

The Task table task assigned to field references the user table [sys_user].

The incident[incident]table references at tables with open tasks.

User table[sys_user]reference the Task table tasks assigned to field.

Incident table[incident opened field references the calendar table[sys_ calendar]

The Task table task assigned to field references the user table [sys_user]. (Correct)

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What is generated from the Service Catalog once a user places an order for an item or service?

An SLA
A request
A change request
An Order Guide

A request (Correct)

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Which group of permissions is used to control Application and Module access?

Assignment Rules
UI Policies
Access Control Rules
Roles

Roles (Correct)

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In SLA definition, what are the conditions that will trigger an SLA?

Start condition, top condition.

Start Condition, Stop Condition, Pause condition, Reverse condition.

Start condition, Pause condition, Stop condition.

Start condition, Top condition, Pause condition

Start condition, Pause condition, Stop condition. (Correct)

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What are the 3 types of numbers from orders?

Catalog Task Number 
Request Number (REQ) 
Requested Item (RITM) Fulfillment
Catalog item
Procurement

Catalog Task Number (Correct)
Request Number (REQ) (Correct)
Requested Item (RITM) (Correct)

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Which statement is true about business rules?

A business rule must run before a database action occurs

A business rule can be a piece of Javascript

A business rule monitors fields on a form

A business rule must not run before a database action occurs

A business rule can be a piece of Javascript (Correct)

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What is a schema map?

A schema map graphically organises the visual task boards for the CMDB

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

A schema map graphically displays the Configuration Items that support a business service

A schema map enables administrators to define records from specific tables as trouble sources for Configuration
Items

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema (Correct)

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ServiceNow uses what term to describe all the data saved within a particular form?

Record
Form
Lists
Fields

Record (Correct)

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What is the greatest benefit of utilizing SLAS?

The property Compute prior SLA pause time for new, retroactive SLAS (2011 SLA engine only) will available.

This property will be used only with the audited tables. Tables which are not audited ignore the pause time before the creation of the record in the SLA.

The task SLA engine provided by the plugin can also be used to define OLAs or Underpinning contract is in exactly same way as SLAs.

SLA’s allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions.

SLA’s allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions. (Correct)

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Which type of notification allow users to know when Knowledge Articles are about to expire?

Self Service notifications
Email notifications
Agent workspace notifications
SMS

Self Service notifications (Correct)

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Knowledge article authors can apply predefined formats, table of contents, code snippets and
find/replace text when authoring a knowledge article using this editor:

CSS
JavaScript
Python
HTML

HTML (Correct)

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Which tool allows users to reuse content by creating, editing, and publishing knowledge blocks?

Agent Workspace
Knowledge Resolver
Content Creator
Virtual Agent

Agent Workspace (Correct)

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What type of tests can users run to ensure that CMDB still works after upgrades and deployments of
new applications or integrations?

Enhancement tests
Simulation tests
Quick start tests
Database duplication tests

Quick start tests (Correct)

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How would a user go about preventing their system from communicating with untrusted domains and
email addresses?

System restrictions
Suspicious activity finder
System address filters
Platform Security

System address filters (Correct)

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Where on the Now Platform can users author cross-enterprise workflows and create a single, unified
process?

Process Automation Designer
Virtual Task Boards
Process Playbook Designer

Process Automation Designer (Correct)

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Under which circumstance is the delegated request experience not supported?

If a single request for an item was made on behalf of multiple users

If the request was made using the ‘Request For’ Variable type

If catalog items for self-service is restricted

If two-stop checkout is enabled

If two-stop checkout is enabled (Correct)

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When using Flow Designer, which template can be created and saved for use as outputs in steps or
actions?

Flow roles
Value map functions
Complex Objects
Legacy action numbering

Complex Objects (Correct)

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In what order should filter elements be specified?

Value, Operator, then Field
Field, Operator, then Condition
Operator, Condition, then Value
Field, Operator, then Value

Field, Operator, then Value (Correct)

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Database live at the Data Center? True or False

True

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What is the path an Administrator could take to view the fulfillment stage task list for an order placed
by a user?

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

REQ (Number)>RITM (Number)>TASK (Number)

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>TASK (Number) (Correct)

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Record numbers have to be manually incremented? True or False

False

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Server is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database. True or False?

True

Reports can be created from which different places in the platform? Statistics module Metrics module View / Run module List column heading

View / Run module (Correct) | List column heading (Correct)

What is a formatter? Select one of the following A formatter allows you to automate fields automatically A formatter is a form element used to display information that is not a field in the record A formatter allows you to configure applications on your instance A formatter set of conditions applied to a table to help find and work with data

A formatter is a form element used to display information that is not a field in the record (Correct)

Which term refers to application menus and modules which you may want to access quickly and often? Tag Bookmark Breadcrumb Favorite

Favorite (Correct)

UI Policy can make fields read-only, mandatory, or hidden? True or False

True

Which of the following are valid Service Now User Authentication Methods? LDAP SSO Local database XML feed

LDAP (Correct) SSO (Correct) Local database (Correct)

What is a Record Producer? A Record Producer is a type of Catalog Item that is used for Requests, not Services A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog A Record Producer creates user records A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog (Correct)

Which of the following allows a user to edit field values in a list without opening the form? Edit Menu Data Editor List Editor Form Designer

List Editor (Correct)

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A metric is a report gauge used on homepages to display real-time data A metric is a comparative measurement used to report the effectiveness of workflows and SLAS. A metric is a time measurement used to report the effectiveness of workflow and SLAs. A metric is used to measure and evaluate the effectiveness of IT service management processes

A metric is used to measure and evaluate the effectiveness of IT service management processes (Correct)

What is a Dictionary Override? A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services A Dictionary Override sets field properties in extended tables A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

A Dictionary Override sets field properties in extended tables (Correct)

Knowledge Base Search results can be sorted by which of the following? ``` Popularity Number of views Relevancy Manager assignment Most recent update ```

Number of views (Correct) Relevancy (Correct) Most recent update (Correct)

The baseline Service Catalog homepage contains links to which of the following components? Order Guides, Catalog Items, and Workflows Record Producers, Order Guides, and tem Variables Record Producers, Order Guides, and Catalog Items Order Guides, Item Variables, and Workflows

Record Producers, Order Guides, and Catalog Items (Correct)

ServiceNow is single-instance, multiple tenant architecture? True or False

False

Tables are made up of which of following? fields forms lists records

fields (Correct) | records (Correct)

``` What module in the Service Catalog application does an Administrator access, to begin creating a new item? ``` Content items Maintain Categories Items Maintain Items

Maintain Items (Correct)

When using the Load Data and Transform Map process, what is the Mapping Assist used for? Mapping fields using a Field Map Mapping fields using an SLA Mapping fields using the Import Log Mapping fields using Transform History

Mapping fields using a Field Map (Correct)

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? The CMDB archives all Service Management Paas equipment metadata and usage statistics The CMDB contains data about tangible and intangible business assets The CMDB contains ITIL process data pertaining to configuration items The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

The CMDB contains data about tangible and intangible business assets (Correct)

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) ``` onCellEdit onLoad onEdit onSave onUpdate onSubmit onChange ```

onCellEdit onLoad onSubmit onChange

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? Timeline Dashboard Form List

Dashboard (Correct)

What is the Import Set Table? A repository for Update Set information A staging area for imported records A table that determines relationships A table where data will be placed, post-transformation

A staging area for imported records (Correct)

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four) ``` The Dependency View User Permissions A Database Service Processes Tables and Fields ```

A Database (Correct) Service Processes (Correct) Tables and Fields (Correct) The Dependency View (Correct)

What is the master table that contains a record for each table in the database? [sys_master_db] [sys_db_object] [sys object db] [sys_master_object]

[sys_db_object] (Correct)

Which of the following can be customized through the Basic Configuration UI 16 module? ``` Banner Image System Date Format Browser Tab Title Form Header Size Record Number Format ```

Banner Image (Correct) System Date Format (Correct) Browser Tab Title (Correct)

Which one of the following statements describes the purpose of a Service Catalog workflow? Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications A Service Catalog workflow generates three basic components. item variable types, tasks, and approvals A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups (Correct)

Which one of the following statements is true about Column Context Menus? It displays actions such as creating quick reports, configuring the list, and exporting data It displays actions related to filtering options, assigning tags, and search It displays actions related to viewing and filtering the entire list It displays actions such as view form, view related task, and add relationship

It displays actions such as creating quick reports, configuring the list, and exporting data (Correct)

What are the main Ul component(s) of the ServiceNow Platform? (Choose 3) ``` Application Navigator Banner Navigator Content Frame Content Menu Application Frame Banner Frame ```

``` Application Navigator (Correct) Content Frame (Correct) Banner Frame (Correct) ```

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? report task event workflow

task (Correct)

What are the two aspects to LDAP Integration? Authorization Data Population Authentication Data formatting

``` Data Population (Correct) Authentication (Correct) ```

Which would NOT appear in the History section of the Application Navigator? Records UI Pages Forms Lists

UI Pages (Correct)

How is the Event Log different from the Event Registry? Event Log is formatted in the Log style, the Event Registry displays different fields Event Log is the same as the Event Registry Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) Event Log contains generated Events, the Event Registry is a table of Event definitions

Event Log contains generated Events, the Event Registry is a table of Event definitions (Correct)

Which of the following is true of Service Catalog Items in relation to the Service Catalog? They are the building blocks. They run behind the scenes. They are optional They provide options.

They are the building blocks. (Correct)

Buttons, form links and context menu items are example of what type of functionality? UI Action Business Rule Client Script UI Policy

UI Action (Correct)

What refers to an application or system that accesses a remote service or another computer system, known as a server? Server Client Script Policies

Client (Correct)

For Administrators creating new Service Catalog items, what is the characteristic they should know about Service Catalog variables? Service Catalog variables can only be used in Record Producers Service Catalog variables are global by default Service Catalog variables can only be used in Order Guides Service Catalog variables cannot affect the order price

Service Catalog variables are global by default (Correct)

A Service Catalog may include which of the following components? Order Guide, Catalog Items, and Interceptors Record Producer, Order Guide, and Catalog Items Catalog Items, Asset Contracts, Task Surveys Order Guide, Exchange Rates, Calendar

Record Producer, Order Guide, and Catalog Items (Correct)

Which tool is used to have conversations with logged-in users in real-time? Now Messenger Comments User Presence Connect Chat

Connect Chat

What information does the System Dictionary contain? The language dictionary used for spell checking The information on how tables relate to each other The human-readable labels and language settings The definition for each table and column

The definition for each table and column

A REQ number in the Service Catalog represents the order number the stage the task to complete the individual item in the order

the order number (Correct)

When working on a form, what is the difference between Insert and Update operations? Insert creates a new record and Update saves changes, both remain on the form Insert saves changes and remains on the form, Update saves changes and exits the form Insert creates a new record and Update save changes, both exit the form Insert saves changes and exits the form, Update saves changes and remains on the form

Insert creates a new record and Update save changes, both exit the form (Correct)

Which of the following statements is true when a new table is created by extending another table? The new table archives the parent table and assumed its roles in the database The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields The new table inherits all of the fields of the parent table and can also contain new fields unique to itself The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself (Correct)

Access Control rules may be defined with which of the following permission requirements? (Choose 3) ``` Groups Roles Conditional Expressions Scripts Assignment Rules User Criteria ```

Roles (Correct) Conditional Expressions (Correct) Scripts (Correct)

Which of the following statement describes the purpose of an Order Guide? Order Guide provide the ability to order multiple, related items as one request Order Guide provide a list of guidelines for Administrators on how to set up item variables Order Guides take the user directly to the checkout without prompting for information Order Guide restrict the number of items in an order to only one item per request

Order Guide provide the ability to order multiple, related items as one request (Correct)

Which one of the following statements best describes the purpose of an Update Set? By default, the changes included in an Update Set are visible only in the instance to which they are applied An Update Set is a group of customizations that is moved from Production to Development By default, an Update Set includes customizations, Business Rules, and homepages An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems (Correct)

Which three Variable Types can be added to a Service Catalog Item? Multiple Choice, Select Box, and Checkbox True/False, Checkbox, and Number List True/False. Multiple Choice, and Ordered Number List, Single Line Text and Reference

Multiple Choice, Select Box, and Checkbox (Correct)

Which one of these applications is available to all users? Facilities Self-Service Incident Change

Self-Service (Correct)

A group is stored in which table? Group [user_group] Group [sys_user_group] Group [sys_user] Group [sys_user_group_profile]

Group [sys_user_group] (Correct)

Which technique is used to get information from a series of referenced fields from different tables? Record-Hopping Sys ID Pulling Table-Walking Dot-Walking

Dot-Walking

Which one of the following statements is a recommendation from ServiceNow about Update Sets? Avoid using the Default Update set as an Update Set for moving customization from instance to instance Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions Use the Baseline Update Set to store the contents of items after they are changed the first time Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance

Avoid using the Default Update set as an Update Set for moving customization from instance to instance (Correct)

Knowledge articles within a knowledge base are grouped by category? True or False

True

How are Workflows moved between instances? Workflows are moved using Update Sets Workflow cannot be moved between instances Workflows are moved using Application Sets Workflows are moved using Transform Maps

Workflows are moved using Update Sets (Correct)

What is the purpose of a Related List? To create a one-to-many relationship To present related records To present related fields To dot-walk to a core table

To present related records (Correct)

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? Virtual Agent Connect Chat Live Feed Answer Agent

Virtual Agent (Correct)

A knowledge article must be which of the following states to display Published Drafted Retired Reviewed

Published

Which application is used to change the number format per table? Number Maintenance System Maintenance Table Maintenance Record Maintenance

Number Maintenance (Correct)

What are the three components of a filter condition? Field Table Value Operator

Value (Correct) Operator (Correct) Field (Correct)

When searching using the Application Navigator search field, what can be returned? (Choose four.) ``` Names of Modules History Records Titles of Dashboard Gauges Favorites Names of Applications Names of Applications and Modules ```

Names of Modules (Correct) Favorites (Correct) Names of Applications (Correct) Names of Applications and Modules (Correct)

Unique ID is stored in which field of table global_number unique_id 32_id sys_id

sys_id

Workflow Editor and Service catalog differs in approval methodology? T/F

What does 'Coalesce' field mean? Fields will bind with target table Fields will be set a unique key Fields will be set a reference key

Fields will be set a unique key (Correct)

What is the best practice when it comes to roles and groups? Roles and groups are independent of each other Roles should be added to groups and user should be added to groups Roles should be added to User and user should be added to groups, hence groups require no roles None of these

Roles should be added to groups and user should be added to groups (Correct)

Which of the following describe SSO? it is used for role assignment it is a plugin it is an application it is an integration to varify the login user

it is an integration to varify the login user

What table is used to track changes in an Update Set? sys_update_xml incident update_set

sys_update_xml (Correct)

What is the prefix for Import Set Table? U_ISET IMPRT ISET IMPSET

ISET (Correct)

Which of the following closely describe onChange client ? it change when form data got changed it runs when there is any change in a filed defined in script it doesn't execute on on submit it runs on when form load

it runs when there is any change in a filed defined in script (Correct)

Data Inconsistency correction is done from automated? None of these Plugin Configurations Workflow

Plugin (Correct)

Cmdb_ci_appl is ______________________ for cmdb_ci table Base Class Different Class hierarchy Parent Class Child Class

Child Class (Correct)

Not a studio feature b. Quick creation of scripts and files d. Ability to merge branches c. Push to repository a. Code search

Ability to merge branches (Correct)

Which of the following is not used to retrieve data from the table? a. Table.id b. Table.field d. Table.none c. Table.*

Table.id (Correct)

What is the purpose of the coalesce field when importing data? C. If a match is not found, a new record will be inserted D. All the above A. It is used to determine if a record matches an existing record or is a new record B. IF a match is found, the existing record will be updated

All the above (Correct)

Which of the following is not a way for data to be entered into service now application? c. Custom UI page d. Java package call to use created a. Service now list or form b. Record producer

Java package call to use created (Correct)

What are the benefits of storing the majority of an application? d. changes to application logic made at single place a. runs fast c. the script logic is hidden b. only run when called

c. the script logic is hidden (Correct) b. only run when called (Correct) d. changes to application logic made at single place (Correct)

Which one of the following is true for that script fragment? C. The method returns false only if the currently logged in user has the x_my_app_user role B. The method returns true only if the currently logged in user has the x_my_app_user role D. The method returns true if the currently logged in user has the x_my_app_user role or the admin role A. There is no g_user hasRole() method

The method returns true if the currently logged in user has the x_my_app_user role or the admin role (Correct)

In record producer a. Can create a user interface c. Records will be submitted to the sc_req_item table after submission b. Everything will be in question type d. Use scripts to define the behavior

Can create a user interface (Correct) b. Everything will be in question type (Correct) d. Use scripts to define the behavior (Correct)

Which of the following is an available feature in the studio? Choose two A. Push to extend source control C. Merge Branches D.Push to update set B. Search Control

B. Search Control (Correct) | A. Push to extend source control (Correct)

Which one of the following is a benefit of creating an application properties page for each application you develop? D. Application properties allow a developer or admin to make changes to an applications behavior without modify C. Application users know to go to the application properties page to change the appearance of an application A. An application properties page is a good landing page for an application B. Application properties allow a developer to override the application properties inherited from servicenow

D. Application properties allow a developer or admin to make changes to an application�s behavior without modify (Correct)

To see what scripts, reports, and other application artifacts will be in a published application: C. Examine the Application Files Related List in the application to be published D. Open the artifact records individually to verify the value in the Application field A. Enter the name of the Application in the Global search field B. Open the list of Update Sets for the instance

C. Examine the Application Files Related List in the application to be published (Correct)

Display business rules don�t have access to b. Previous a. Current c. g_scratchpad

Previous (Correct)

Category won�t appear unless you added it into the mobile layout T/F

What is the workflow context? A. The table for which a workflow is defined plus any conditions such as �Active 1 D. It is generated from a workflow version, executes activities, and follows transits B. The business reason or process for which a workflow is designed C. It is a checked-out workflow which is being edited

D. It is generated from a workflow version, executes activities, and follows transits (Correct)

You are developing the MyApp application that has a table A. When the My App application is installed on an instance you want Table A�s records to be installed as part of the application. A�s records will be installed when? b. A not included System clone & execute c. A has an automatic number counter for new records a. A is active and extend Task d. All records are added to app record using create application files context menu item

a. A is active and extend Task (Correct)

Client-side and a server-side component d. GlideForm a. GlideUser b. GlideAjax c. GlideSystem

b. GlideAjax (Correct)

One of the uses of the ServiceNow REST API Explorer is: A. Practice using REST to interact with public data providers C. Convert SOAP Message functions to REST methods D. Create sample code for sending REST requests to ServiceNow B. Find resources on the web for learning about REST

Create sample code for sending REST requests to ServiceNow (Correct)

Which one of the following is true for a Script Include with a Protection Policy value of Protected? C. The Protection Policy has applied only if the glide.app.apply_protection system property value is true A. Any user with the protected_edit role can see and edit the Script Include D. The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store B. The Protection policy option can only be enabled by a user with the admin role

The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store (Correct)

inherited fields be deleted from a table? D. Yes,but only if there has never been any saved field data B. Yes, select the red X in the left-most column in the table definition A. No, inherited fields cannot be deleted from a child table C. Yes, but only if they are text fields

No, inherited fields cannot be deleted from a child table (Correct)

Which server-side debug log method is available for scoped applications? D.gs.debugging() B. gs.debuglog() C. gs.log() A. gs.imb()

C. gs.log() (Correct)

Identify the way(s) an application can respond to an Event generated by the gs.eventQueue() method A. Script Action B. Scheduled script Execution(scheduled job) C. UI policy D. Email Notification b,c a,d c a,c

a,d (Correct)

Who can receive notifications? a. Static recipients c. Non-SNOW users b. Dynamic recipients d. All

d. All (Correct)

When writing a client script to provide feedback targeted at a specific field, which me C. g_form.showInfoMessage() E. g_form.addInfoMessage() B. g_form.showFieldMsg() A. g_form.addFieldMsg()

B. g_form.showFieldMsg() (Correct)

Colour codes for debugging fields D.Green with check mark -> Passed B.Blue -> Cached C.Grey -> Skipped A.Red -> Failed

D.Green with check mark -> Passed (Correct)

What is the UI supported by the tablet? b. UI 19 d. Any UI version a. UI 16 c. no UI required

UI 16 (Correct)

Mobile UI consists of a. App navigator c. Content frame d. Only a,b b. Favorites

d. Only a,b (Correct)

What are Application files in a ServiceNow application? D. CSV files containing data imported into an application A. An XML export of an application�s table records B. XML exports of an application�s Update Set C. ServiceNow artifacts comprising an application

C. ServiceNow artifacts comprising an application

Object cannot be controlled by access controls? a. Create d. Query b. Delete c. Update

d. Query (Correct)

Which is one that performs debug logging in the server-side ? a. gs.info() d. gs.log() b. gs.debug() c. gs.print()

d.gs.log() (Correct)

If a user has one role and that role inherit other role which of the following is true? user will get the assigned role as well as the inherit role. user will get the single role which is assigned. user will get the highest precedent role only. user will get the lowest precedent role.

user will get the assigned role as well as the inherit role. (Correct)

We can draw multiple transition from a single activity in workflow T/F

Core tables in ServiceNow? CMDB & Task Task & sc_task Incident & Change cmdb_ci & sc_task

CMDB & Task (Correct)

Base table for storing SLA records (Not SLA Deinitions) is sla task_sla contract_sla sla_definition

task_sla (Correct)

End Users can personalize the list layouts for themselves T/F

Knowledge process consists of document creation, approval and review from SMEs and publishing T/F

User passwords are are also brought to the ServiceNow sytem with LDAP connection T/F

Incident extends which table? Task Change Request Problem RITM

Task (Correct)

Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow? Order Guides Request Types Related Lists Variable Types

Variable Types (Correct)

Which of the following is not a field Script Split Suggestion Duration

Split

LDAP records can be updated by ServiceNow | T/F

Gauge is added to homepage. | T/F

If admin is making changes on a global homepage, where the change can be seen ui pages on banner on gauges switch pages

switch pages

Contextual Security-Question on hierarchy is general to specific? T/F

Difference between name _________ and label __________ of a field in a form Unique value, User-friendly Logical Value, Qualifier Sys_id, Reference Name None of these

Unique value, User-friendly (Correct)

If a split is added in a form, how many columns get created? One Infinite Zero Two

Two

What are the CMDB key tables? task & cmdb cmdb_rel_ci & cmdb_ci cmdb & cmdb_ci

cmdb_rel_ci & cmdb_ci (Correct)

If prefix of incident needs to be changed, which table should I refer? Number Maintenance Table Sys_prefix Task Incident

Number Maintenance Table (Correct)

If a user is member of multiple group? user will inherit all the roles in every group. user will get the highest precedence role only. user can be a member of only one group

user will inherit all the roles in every group. (Correct)

Difference between personalization and customization Personalization is not valid for scoped application, customization is valid for scoped application Personalization is for every users and customization for a single user Customization is valid for all user and personalization is valid for single user None of the above

Customization is valid for all user and personalization is valid for single user

Types of SLA (SLA, OLA & UC) are defined in which field? Type Field Condition Field Duration Retroactive Start

Type Field (Correct)

Insert UI Action on the form creates a new record and redirects us to previous viewed page T/F

How are users and groups related Onto to Many One to One Many to Many One to Many

Many to Many (Correct)

Incident is extended from Task Incident is Parent Table and Task is Child Table Problem is Parent Table and Incident is Child Table Task is Parent Table and Incident is Child Table None of them

Task is Parent Table and Incident is Child Table (Correct)

How to make a fields madatory at data base level, before updating or inserting? Client Scripts UI Policy Data Policy

Data Policy

onCellEdit client script is executed when A particular field is modified on Form Any field is modified A particular field is modified on List

A particular field is modified on List

Service Catalog variables are global by default? | T/F

Coalescing on a field means field will be used as a unique key? T/F

For an incident form when saved Work notes get overwritten Additional comments get copied to work notes Work notes get copied to activity log

Work notes get copied to activity log

Which is the Parent table for INC, PRB and CNG? Incident Task User Parent

Task

What is an access defined and applied to ? Specific group of users. Specific role or user. Specific table user. Specific user on a configuration item.

Specific role or user. (Correct)

What are the different ways to bring users into the ServiceNow system? Through Single Sign-on, LDAP, using an import sets (importing users), both manually entering users and creating users. Through Knowledge Base, Organization Management process module, manually creating users Through Single Sign-on, LDAP, Homepage Admin, manually entering users. Through Single Sign-on, Knowledge Base, manually created by admin.

Through Single Sign-on, LDAP, using an import sets (importing users), both manually entering users and creating users. (Correct)

What setting allows users to view a knowledge base article even if they are not logged in? The Allow AI role The ESS role The Public setting The View AI setting

The Public setting (Correct)

Which one of the following modules can be used to view field setting for a table? Tables Columns Access control Fields

Fields (Correct) | Tables (Correct)

Which one of the following is a list of what the Service Catalog contains? Order Guide, Catalog Items and Interceptors. Order Axles, Exchange Rates, Calendar Record Producer, Order Guide, and Catalog Items. Catalog Items, Asset Contracts, Task Surveys

Record Producer, Order Guide, and Catalog Items. (Correct)

In an incident form, which one of the following is an example of UI policy? Add a module to an application Export field data from a form Make the priority field read-only Export field data from list

Make the priority field read-only (Correct)

When adding a variable to a catalog item, what does the order field determine? The order field sets the availability of the variables item by graying the item if it is not available to be ordered. The order field displays a fulfillment priority value by calculating and presenting an expected delivery state. The order field value is used to display the variable by price. The order is more expensive to less expensive. The order field establishes the display order of the variables. Variables are listed by ascending order values.

The order field establishes the display order of the variables. Variables are listed by ascending order values.

Searches are available in ? Navigation Filter Forms Lists Knowledge Base

``` Lists (Correct) Knowledge Base (Correct) Navigation Filter (Correct) ```

What is a workflow primarily used for? To schedule reports. To automate a sequence of activities. To order catalog items. To send email notifications

To automate a sequence of activities. (Correct)

What is a retroactive start field within an SLA definition record used for? There is no retroactive start field. Allows new SLA to be associated with existing tickets. Allows the SLA to set its start time to a specific day/time field from another event. Prevents users from creating tickets with a date in the past.

Allows the SLA to set its start time to a specific day/time field from another event. (Correct)

After the High Security Plugin is activated, a security_admin privilege is created. What is an elevate privileges? The elevated privileges application launcher is designed to assist a fairly narrow spectrum of the application compatibility issues. When a user account has privileges greater than its normal user privileges, which are temporarily authorizes by system admin. An elevated permission is a role that has special permissions for the during of the log in session. Elevated Privileges(EP) allow you to perform configuration changes or other advanced functions on your computer that ordinary users are not authorized to perform

An elevated permission is a role that has special permissions for the during of the log in session. (Correct)

Which one of the following phrases completes the statement: "The purpose of transform map is to" Encrypt data within the instance for higher security. Create a set of new tables before any data is imported during the load data process. Determine the relationship between fields displaying in an import set table to the fields in an existing ServiceNow table. It adds a dummy record to align fields in a table before an administrator runs transform.

Determine the relationship between fields displaying in an import set table to the fields in an existing ServiceNow table. (Correct)

When running Transform on an import set, how does the ServiceNow system handles the data being imported? Records are ignored when the data in the instance matches the data being imported. The import set table allows you to define destinations or imported data on ServiceNow tables. Records are overwritten when the data in the instance matches the data being imported. The Transform map acts as a staging area for records imported from a data source.

The Transform map acts as a staging area for records imported from a data source.

What are the three major steps to create a service catalog request workflow and make it Visible to all others? Define workflow properties, create workflow activities and create deployment stage tasks. Define workflow properties, create mark item approved tasks and create deployment stage tasks. Define workflow properties, create workflow activities and publish the workflow. Create workflow activities, create approval action activities and publish the workflow

Define workflow properties, create workflow activities and publish the workflow. (Correct)

Variable Sets can be used in Order Guides Catalog Items Record Producer Incidents

``` Order Guides (Correct) Catalog Items (Correct) Record Producer (Correct) ```

In a typical ServiceNow instance, what types of users are in the system? (Choose one list that orders from 1=most seats to 4=least in amount of seats) 1) System Administrator 2) Delegate Administrator 3) ITIL. User 4) ESS user. 1) System Administrator 2) ITIL User 3) Delegate Administrator 4) ESS user. 1) ESS user 2) Delegate Administrator 3) ITIL User 4) System Administrator. 1) ESS user 2) ITIL User 3) Delegate Administrator 4) System Administrator.

1) ESS user 2) ITIL User 3) Delegate Administrator 4) System Administrator.

Which section of the Service Now GUI contains the global search feature? Banner. Lower Navigation bar. Application Navigator. List pane

Banner. (Correct)

What is a form? Forms are used to select different kinds of user input. A form displays information from one record in a data table. Validate data in HTML forms before sending off the content to a server. Lists display information from a data table. Users can search, sort filter, and edit data in lists.

A form displays information from one record in a data table. (Correct)

What are the list interface Elements? Title bar, Breadcrumbs, Column Headings , Fields Title bar, Breadcrumbs, Column headings, Response Time Indicator Title bar, Breadcrumbs, Response Time Indicator, Fields Title bar, Breadcrumbs, Column headings fields, Response time Indicator

Title bar, Breadcrumbs, Column Headings , Fields (Correct)

What are the two major record types in the CMDB? Configuration Item, Relation Type. BSM Map, CI Configuration. CI Relationship builder, Flat Layout. Core configuration, CI Relationship.

Configuration Item, Relation Type. (Correct)

Which of the following are workflow activities? (Choose any 3) ``` Timers Pause Stop Notification Approvals Start ```

Notification (Correct) Approvals (Correct) Timers (Correct)

What are two of the setting that can be made in the contextual Security Manager? ``` Specify the attachment file types Ability to disable applications Ability to restrict automatic notifications Set maximum file attachment size Set the maximum notification size Ability to change release dates ```

Set maximum file attachment size (Correct) | Specify the attachment file types (Correct)

Where is the impersonal feature located? It is shown in the UI policy application module. It is located on the application navigator corner. It is located on the company expand collapse banner area. It's a picture of a key and it's in the banner frame next to welcome message

It's a picture of a key and it's in the banner frame next to welcome message

When creating a new table named "abc", what is the system table name that is automatically assigned by the system? abc new_abc snc_abc u_abc

u_abc

What features of ITIL are utilized by the ServiceNow platform? Strategy, Design, Transition, Operations Planning, Strategy, Design, Transition Strategy, Design, Transition, Configurations Planning, Design, Configuration, Testing

Strategy, Design, Transition, Operations (Correct)

Why the business service management map (BSM) map is displayed for a configuration item, where is the configuration item located in the maps? The configuration item is at the bottom of a flow chart structure, and all the configuration item are shown above. The configuration item is at the top of a flow chart structure, and all the configuration items that feed data to the configuration item are shown. The configuration item is at the top of a pyramid structure, showing all the configuration item affected by it. Configuration item is in the center of the map, with upstream configuration items and downstream configuration items displayed.

Configuration item is in the center of the map, with upstream configuration items and downstream configuration items displayed.

What are the main components of the ServiceNow graphical user interface (GUI)? (Select 4 choices) ``` Application Navigator Content Frame Power Edge Report Gauge frame Navigation Bar Banner ```

``` Application Navigator (Correct) Content Frame (Correct) Power Edge (Correct) Banner (Correct) ```

In an application navigator, how is the list of applications determined? Every user has all the applications and uses filtering to End and access applications The department manager assigns applications to catch user in the department List of applications is determined by the Service level agreements The list of applications seen according to the roles that have been assigned to user

The list of applications seen according to the roles that have been assigned to user

What is contextual security in ServiceNow? It doesn't apply the security rules to any level in the object hierarchy. The contextual security manager profile incredible flexibility and power to perfect information by controlling read/write authorization. In platform security Settings, High automatically activities the contextual security plugin if is already active. Protects a record based on its contents and table location, data is acted upon based on the position of the information in the table hierarchy. Defines access control rules to any level

Protects a record based on its contents and table location, data is acted upon based on the position of the information in the table hierarchy. Defines access control rules to any level

If we cannot find an item in the application navigator, What will be the issue? You have all access rights. The applications and modules available to you may depend on your role. Contact the ITIL user to activate it, if necessary. The application may be deactivated in your company's ServiceNow Implementation. You may have applied a filter or switched perspectives. The application that contains the module may be collapsed.

The application may be deactivated in your company's ServiceNow Implementation. (Correct) You may have applied a filter or switched perspectives. The application that contains the module may be collapsed.

Which option is not present when we are linking an application from the source control? b. Username. Password c. Password d. Application name a. URL

d. Application name (Correct)

Which of the following is true about a script include? D. Most are called from client scripts. C. A classless Script is callable from the client-side. B. A centralized location for reusable functions A. Only one function can be stored in a classless script include.

Only one function can be stored in a classless script include. (Correct) A centralized location for reusable functions (Correct)

An application called my app has a table,my app table, with this application access configuration Accessible from: All application scopes Can read: Selected Can delete: Not Selected Allow configuration: Selected Which of the following is true based on this configuration? B. No business rule can be written which successfully deletes all records from my app Table table C. An application developer working in another privately scoped application can write a Business rule for the My app all records from the My App Table table A. Any Application developer can write a business rule which successfully deletes all records from the My app Table.. D. An application developer working in the my app scope can write a business rule for the My App Table table which My App Table table

An application developer working in another privately scoped application can write a Business rule for the My app all records from the My App Table table (Correct)

Which server-side object provides methods for working with dates opened when writing scripts in a privately scoped application? a. GlideDateTime d. DateTime b. GlideTime c. GlideDate

a.GlideDateTime (Correct)

Not a way to install the application a. Service now share site c. Import from source control b. Using service now store d. Copy form one instance to another

Copy form one instance to another (Correct)

Which objects can be used in Inbound Action scripts? (Check it once) C. current and event D. current and producer A. current and previous B. current and email

B. current and email

Order of evaluating ACL D.Condition, Table, Role A.Role, Condition, Script B.Condition, Role, Script C.Table, Role, Script

A.Role, Condition, Script (Correct)

When troubleshooting and debugging transactions and events, where do you navigate to see is an email was sent in. A. System Logs > Push Notifications C. System Logs > ICE Logs D. System Logs > Events B. System Logs > Emails

D. System Logs > Events (Correct)

If one authentication is done, no more authentications needed T/F

When configuring a module, what does the Override application menu roles configuration option do? ``` C. Admin is given access to the module even if Access Controls would ordinarily prevent access D. Users with access to the application menu can see the module even if they don't have the module role A. Users with the module role but without access to the application menu access the module B. Self-Service users can access the module even though they do not have roles ```

A. Users with the module role but without access to the application menu access the module (Correct)

When debugging email notifications, what must you check on a user record? A. The Email field must have a value. E. The first name and last name fields must have values B. The user must not be locked out. D. Active must be true. C. The value in the notification field must be set to enabled.

A. The Email field must have a value. (Correct) E. The first name and last name fields must have values (Correct) D. Active must be true. (Correct)

Record Producer performs actions when b. Deleted a. Inserted c. Updated d. Loaded

a. Inserted (Correct)

Modified Client script APIs a. GlideAjax c. GlideDialogWindow) d. All b. g_form

d.All

What are the objects used by Util Script Includes? b. Glide User and Glide Record a. Glide System and Glide Record c. Glide System and current d. Glide Record and Current

a. Glide System and Glide Record

Application developers specify which service now page a user sees after submitting a new record using record producer UI. How is the page specified? c. producer.redirect=�� a. create application property b. configure the page module d. window.redirect=��

c. producer.redirect=�� (Correct)

What information does Debug Business Rules (details) show that debug Business rules does not? D. The must of the business rule condition evaluation C. Debugging information for lists as well as forms A. The time at which the business rule executed including milliseconds. B. Old and new values for field values changed by business rules

B. Old and new values for field values changed by business rules

# Define the stages of application development in the business process? b. Business problem, outcomes, data input/output, stakeholders, available licenses c. Business problem, outcomes, available licenses, project schedule, database capacity a. Business problem, outcomes, data input/output, stakeholders, process steps d. Business problem, outcomes, data input/output, available licenses, database capacity

a. Business problem, outcomes, data input/output, stakeholders, process steps (Correct)

Importing applications from source control requires what roles? b. source_control c. admin d. source_control_admin a. git_admin

b. source_control (Correct) | c. admin (Correct)

App development in SNOW provides b. Cloud Infrastructure a. Platform services d. Only 2 c. Both a & b

c. Both a & b (Correct)

Which of the following must a user have to access and use the document feed for a record? a. Access the record to see the live-feed group d. All b. Read permissions on the comments fields c. Write permissions on the comments fields

d. All (Correct)

Identify characteristics of a Record Producer? D. Each field prompts the user with a question rather than a field label B. All records created using this strategy are inserted into the requested item A. You can script behaviors of fields in the user interface. C. They must be scripted. E. Graphics can be included on the user interface

A. You can script behaviors of fields in the user interface. (Correct) D. Each field prompts the user with a question rather than a field label (Correct) E. Graphics can be included on the user interface (Correct)

Which one of the following is the fastest way to create and configure a Record Producer? ``` D. Open the table's form, right-click on the form header, and select the Create Record Producer menu item A. Create a Catalog Category, open the category, and select the Add New Record Producer button B. Use the Record Producer module then add and configure all variables manually C. Open the table in the Table records and select the Add to Service Catalog Related Link ```

C. Open the table in the Table records and select the Add to Service Catalog Related Link

Which one of the following is NOT true for modules? D. Modules open content pages C. Every module must be associated with a table B. Every module must be part of an application menu A. Access to modules is controlled with roles

C. Every module must be associated with a table (Correct)

Which of the following CANNOT be debugged using the Field Watcher? A. Business Rules C. Client Scripts D. Access Controls B. Script Includes

B. Script Includes

Script includes can be b. Protected a. Read-only d. All c. None

d. All (Correct)

Which of the following features are available to Global applications? (Choose two.) B. Source Control A. Automated Test Framework D. Flow Designer C. Delegated Development

A. Automated Test Framework (Correct) | D. Flow Designer (Correct)

One of the uses of the ServiceNow REST API Explorer is D. Create sample code for sending REST requests to ServiceNow B. Find resources on the web for learning about REST A.Practice using REST to interact with public data providers C. Convert SOAP Message functions to REST methods

D. Create sample code for sending REST requests to ServiceNow (Correct)

When configuring a module, what does the Override application menu roles configuration option do? ``` A. Users with the module role but without access to the application menu access the module B. Self-Service users can access the module even though they do not have roles D. Users with access to the application menu can see the module even if they don't have the module role C. Admin is given access to the module even if Access Controls would ordinarily prevent access ```

A. Users with the module role but without access to the application menu access the module (Correct)

When a ServiceNow instance requests information from a web service, ServiceNow is the web service: A. Publisher D. Consumer C. Provider B. Specialist

D. Consumer (Correct)

Which Report Type(s) can be created by right-clicking on a column header in a table's list? C. Bar Chart, Pie Chart, and Histogram A.Bar Chart, Pie Chart, Histogram, and Line D. Bar Chart and Pie Chart B. Bar Chart

D. Bar Chart and Pie Chart

How is coalesce used in Import Sets? Coalesce is a method to merge multiple Transform maps before the load data step in the import process. Using coalesce, import sets may update existing records in a destination Production table. If multiple fields are set to coalesce, then only the first coalesce value is used to match an existing record. Using coalesce, the import set application does match source values to currently existing target values, a new record is inserted

Using coalesce, import sets may update existing records in a destination Production table. (Correct)

Which of the following statements correctly describes the difference between a client script and a business rule? A client script runs on the server and a business rule runs on the client A client script runs on the client when onLoad, onChange of a field or onSubmit of a record. A business rule runs on server before or after a record is loaded, inserted, deleted or updated. A client script runs before a record is loaded and a business rule runs after a record is loaded. A client script runs on the client only on load of a record A business rule runs on the server only after a record is added, inserted, deleted or updated

A client script runs on the client when onLoad, onChange of a field or onSubmit of a record. A business rule runs on server before or after a record is loaded, inserted, deleted or updated. (Correct)

Within a form which of these methods can be used to view the dictionary settings for a field? Right click on the field label and select Personalize > Dictionary Right click on the reference icon and select Personalize > Dictionary Double-click on the field label Right click on the form header and select Personalize > Form layout

Right click on the field label and select Personalize > Dictionary (Correct)

When a user customize a homepage, the system makes a copy of the homepage and _____ Renames me homepage with the name of user. Maintains the homepage name. Does not change anything. Adds a "My" prefix to the homepage name.

Adds a "My" prefix to the homepage name.

What process does the knowledge base manage? Document review cycle, which includes submission, feedback from subject matter experts (SMEs), and publishing. Ordering and billing cycle initiated when items are purchased using the service catalog. System asset reassignment accomplished as the real-time tracking of hardware and software assets. Weekly and monthly operations report done on archived and current data.

Document review cycle, which includes submission, feedback from subject matter experts (SMEs), and publishing. (Correct)

What is the primary purpose of the Impersonal feature? To check what role is given to a specific user. To check password strength of another user. To act as a different user for testing purposes. To check if a UI Policy applies to a Business Rule.

To act as a different user for testing purposes. (Correct)

What are the OOTB ServiceNow roles in ascending order? Admin, Delegate Admin, ITIL, ESS. Admin, ESS, ITIL. ITIL, ESS, Delegate Admin, Admin. System Administrator, ITIL (or process), ESS.

Admin, Delegate Admin, ITIL, ESS. (Correct)

Which statement of the following is correct when referring to UI actions? UI Actions cannot use scripts or be scripted. Conditions can be specified to determine when a UI Action appears. UI Actions on the task table are not available to its extended tables. UI actions are only executed on the server

Conditions can be specified to determine when a UI Action appears. (Correct)

Which one of the following is an accurate list of changes that are captured in an update set? Changes made to: tables, forms, groups and configuration items(CI's) Changes made to: tables, forms, Business Rules, and data records Changes made to: tables, forms, schedules and client scripts Changes made to: tables, forms, views, and fields

Changes made to: tables, forms, views, and fields

The company request workflow is a workflow running against the request item [sc_req_item] table. What are the ways the workflow can be attached to specific requests? Manually on the catalog item form, automatically based on conditions or automatically if there is no other workflow attached. Workflow can only be attached to specific request automatically based on conditions. Workflows can only be attached to specify requests manually on the catalog item form. Manually on the catalog item, only manually based on conditions or only manually if there are no other workflow attached.

Manually on the catalog item form, automatically based on conditions or automatically if there is no other workflow attached. (Correct)

New records, new groups and modified configuration items what do they have in common? They are customizations They do not have anything in common They are included in an update set They are not captured in an update set

They are not captured in an update set

What is the difference between save & insert on a form? Insert saves the record & stays on the form while save creates a new record & redirects to the list. Save saves the record & stays on the form while insert creates a new record & redirects to the list. Save saves the record & stays on the form while insert updates the record & redirects to the list. Save saves the record & redirects to the list while insert creates a new record & stays on the form.

Save saves the record & stays on the form while insert creates a new record & redirects to the list. (Correct)

Please provide an example of when you use Access Control Record in ServiceNow? To make the updated field on the incident form editable for admin but read only for ITIL & ESS users. To make the updated field on the incident form editable for admin but read only for ITIL users. To change the security Mechanic settings. To move the admin to selected column with high security settings.

To make the updated field on the incident form editable for admin but read only for ITIL users. (Correct)

By default in ServiceNow, what customizations are added to Update Sets? Changes made to a homepage. Changes made to a schedule. Changes made to a form. Changes made to data

Changes made to a form. (Correct)

Which one of the following statements describes the purpose of an update set? An update set is a group of customizations that is moved from development to production An update set allows administrators to group a series changes into a named set and then move this set as a unit to other systems By default, an update set includes customizations, Business Rules and homepage By default, the changes included in an update set are visible only in the instance to which they are applied

An update set is a group of customizations that is moved from development to production (Correct)

When using Transform Mapping how we can dynamically map field? We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality. We cannot map dynamically map source and destination fields by using ServiceNow scripting objects and functionality. By updating the fields using update sets, we can add/delete/modify the fields using rules and server scripts. We cannot Schedule data imports for mapping the source and destination fields.

We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality. (Correct)

Which on statement correctly describes Access Control rule evaluation? Rules are evaluated from the general to the specific, so a table rule must be active to continue. If a row level role and a field level rule exits, both rules must be true before an operation is allowed. Rules are evaluated using roles. The role with the most permissions evaluates the rules first. If more than one rule applies to a row, the older rule is evaluated first

If a row level role and a field level rule exits, both rules must be true before an operation is allowed. (Correct)

What is the industry term used to describe the computing platform and solution stack that supports the delivery of web applications? Single Sign On[SSO] Open Database Connectivity[ODBC] Simple Object Access Protocol[SOAP] Platform as a service[PaaS]

Platform as a service[PaaS]

On a home page, which one of the following page elements accesses Knowledge Base Articles? System information My Requests Service catalog News

News

What the CMDB application does from the following in ServiceNow? (Choose any 3) Helps locate failed changes. Facilitate quick impact analysis. Record Update Sets Increase cost saving to business.

Helps locate failed changes. (Correct) Facilitate quick impact analysis. (Correct) Increase cost saving to business. (Correct)

Which field type in a list is not sortable? Time Fields Severity Data type Date/Time

Date/Time

Incident, problem and change tables extend which table? Process steps [access steps] Map [map] Task [task] User [sys_user]

Task [task] (Correct)

What are Import Logs? These are same as System log. Log of all Import Set application operations. It is a part of System log Operation. We use gs.log to generate these logs

Log of all Import Set application operations. (Correct)

When does the submit button appear on a form? When saving an old record When Changing a new record When updating an Existing Record. When changing the reference field in an existing record

When Changing a new record (Correct)

How do you make a table field the display field for reference lookup against that table? Personalize the dictionary entry for the field and check the display checkbox Create a client script on the table with the syntax “setDisplay(‘field name’)�? Change a business rule by adding a filter that reads "current.display=true" Right click on the field label you want to make the display value and click set as Display

Personalize the dictionary entry for the field and check the display checkbox (Correct)

Which of the following describes the purpose of an order guide? Order guides provide me ability to order multiple related items as one request Order guides take the user directly to the checkout without prompting for information Order guides provide a list of guidelines for administrators on how to set up item variables Order guides restrict the number of items in an order to only one item per request

Order guides provide me ability to order multiple related items as one request (Correct)

What are the difference between UI Policy and Data Policy?(Choose any two) UI policy acts when a record is inserted/updated through a ServiceNow UI while Data policy acts whenever a record is inserted/updated into database through any means. UI Policy runs on the server side whereas Data Policy runs on the client side. UI policy acts whenever a record is inserted/updated into database through any means while Data policy acts when a record is inserted/updated through a ServiceNow UI. UI Policy runs on the client side whereas Data Policy runs on the server side.

UI policy acts when a record is inserted/updated through a ServiceNow UI while Data policy acts whenever a record is inserted/updated into database through any means. (Correct) UI Policy runs on the client side whereas Data Policy runs on the server side. (Correct)

Which one of the following statements is true for system administrators who are deleting tables? Deleting a table does not delete other associated elements like views and gauges. These elements must be deleted separately. Only tables beginning with ‘u_’ can be permanently deleted. Deleting a out of box system table permanently deletes it from use by all instances at all instances at a customer site. An ESS user can delete any configuration item that is referenced by the problem state, saving you time

Only tables beginning with ‘u_’ can be permanently deleted. (Correct)

What is Single Sign-On (SSO)? A type of integration that enables a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again. A process that grants access to third-party software that allows Service Now to write to outside databases. A type of ServiceNow release that updates existing Service Now instance. A ServiceNow application that maintains, stores, and validates passwords for access to Service Now applications.

A type of integration that enables a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again. (Correct)

Which one of the following includes a quick way an approval manager can approve a Service Catalog request? On the Requested Item form, select Approver from the Request few drop-down list. In the Catalog Tasks form, select Approver from the state field drop-down list. In the Request list, right-click the REQ Number and select Approve Request. (Correct) In the Catalog Tasks list, right-click the TASK Number and select Approve.

In the Request list, right-click the REQ Number and select Approve Request. (Correct)

A field can be added to a table and form by accessing which part of the Form Designer interface? Form Views Form Settings Field Navigator Field Formatter

Field Navigator (Correct)

What CMDB table does store the basic attributes of all the configuration items? CI Relationship [cmdb_rel_ci] Configuration Item [cmdb_ci] Configuration File [cmdb_ci_config_file] Base Configuration Item [cmdb]

Configuration Item [cmdb_ci] (Correct)

How do you embed report visualisations in the body of scheduled report emails? Drag and drop images to the body section Insert the report links Select Embedded PNG Include them as attachments

Select Embedded PNG (Correct)

What of the following roles cannot be delegated? Select 2 Answers from the below options. itil user_admin admin role_delegator

admin (Correct) | role_delegator (Correct)

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance? Service Portal Now Platform UI Workspace Now Mobile

Now Platform UI (Correct)

What are the steps for applying an update set to an instance? Select 3 Answers from the below options. ``` Copy Commit Retrieve Delete Preview ```

Preview (Correct) Commit (Correct) Retrieve (Correct)

Which field type does allow users to use positive or negative values? FX Currency Percent Complete Value Decimal

FX Currency (Correct

Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options. Can be contained in a spokeRequire script to develop Represent reusable operations for use across multiple flows Provide the ability to build your own custom actions Define when the flow is performed

Can be contained in a spoke (Correct) Represent reusable operations for use across multiple flows (Correct) Provide the ability to build your own custom actions (Correct)

Which of the following is an example of a CI Class switch? ``` A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class (Correct) ``` A CI is moved from the Windows Server [cmdb_ci_win_server] class to the Server [cmdb_ci_server] class A CI from the Windows Server [cmdb_ci_win_server] class is switched off ``` A Server record that was upgraded from the Server [cmdb_ci_server] class to the Windows Server [cmdb_ci_win_server] class ```

``` A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class (Correct) ```

Which script does run when a record is displayed, inserted, updated, deleted or when a table is queried? Client Script Business Rule Data Policy UI Policy

Business Rule (Correct)

Which of the following are the different ways an end user can leave feedback about an article? Select 3 Answers from the below options. Fill out an article quality index checklist Mark the article as helpful or not helpful Give a 1-5 star rating Fill out the knowledge quality survey Leave a comment on the article

Leave a comment on the article (Correct) Mark the article as helpful or not helpful (Correct) Give a 1-5 star rating (Correct)

What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options. ``` Create Access Read Delete Write Update ```

Read (Correct) Delete (Correct) Write (Correct) Create (Correct)

What application does provide a centralised location for the creation, categorisation, viewing, and governance of information related to the flow of work through ServiceNow? Performance Analytics Data Separation Knowledge Management Configuration Management

Knowledge Management (Correct)

What type of service catalogue item is used to create an incident or raise a HR case? Request a service Record producer Maintain a service Order an item

Record producer (Correct)

What item in the Knowledge Management Service Portal does display articles that have the highest percentage of users marking them helpful? Most Viewed Featured Most Helpful Most Useful

Most Useful

What do each record and each field correspond to in a table? Each record and field corresponds to a row in a table Each record corresponds to a column in a table and each field to a row on that table Each record corresponds to a row in a table and each field to a column on that table (Correct) Each record and field corresponds to a column in a table

Each record corresponds to a row in a table and each field to a column on that table (Correct)

What are the main sections when you are configuring email notifications? Select 3 Answers from the below options. ``` When to send Who will receive How often to send What it will contain How to respond ```

What it will contain (Correct) When to send (Correct) Who will receive (Correct)

Under which Report Designer tab can you define the report grouping? Type Configure Data Style

Configure (Correct)

What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options. Performing diagnostics Providing how-to information Answering FAQs Translating languages

``` Performing diagnostics (Correct) Providing how-to information (Correct) Answering FAQs (Correct) ```

What is selected on the Now Platform to impersonate another user? Application Navigator User menu System settings Magnifying glass

User menu (Correct)

What is created by default when you create a new table? Select 2 Answers from the below options Application Menu with the same name as the table Label Module with the plural of the table Label Dashboard to manage the table's activity A table specific admin role

Application Menu with the same name as the table Label (Correct) Module with the plural of the table Label (Correct)

What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST? REST API Explorer Workflow IntegrationHub Third-Party Import Maps

IntegrationHub (Correct)

In addition to the article ID used to determine if an article is relevant, knowledge management notification types include what? Title of the article Customer feedback Date and time Article ratings

Title of the article (Correct)

What is the system behaviour when applying a data policy to the list view in order to make a field readonly? The field will be hidden from the list view and cannot be added back to the personalised list The field will still be editable and can be successfully updated The field will appear to be editable, but the update will fail The field will appear read-only and cannot be updated

The field will appear to be editable, but the update will fail (Correct)

What is a stakeholder's role in implementing and maintaining the CMDB? Identify necessary reports showing CI health for related departments Import CI data, such as name, source and relationships Determine specific CI information required to support capabilities and build organisational buy-in Create a go-forward strategy for configuration management responsibilities

Determine specific CI information required to support capabilities and build organisational buy-in (Correct)

Select the report visualisation types that can be generated from list of records. Select 2 Answers from the below options. Single score Pie chart Line chart Bar chart

``` Bar chart (Correct) Pie chart ```

What is Configuration Item (CI)? A database used to store configuration records throughout their lifecycle A set of tools and databases that are used to manage an organizations configuration data Information that further describes a CI such as a name, serial number, or operating system Components of an infrastructure required to deliver a product or service

Components of an infrastructure required to deliver a product or service

Components of an infrastructure required to deliver a product or service Incident Change Self-Service Facilities

Self-Service (Correct)

Which tab does contain the Activity Stream for a task? Resolution Information Related Records Notes Conflicts

Notes (Correct)

ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below options. ``` LDAP CSV OIDC JSON REST ```

REST (Correct) LDAP (Correct) OIDC (Correct)

Which one of the following is the baseline behavior of a table in a privately-scoped application? B. Any Business Rule can read, write, delete, and update from the table A.The table and its data are not accessible using web services C. Only artifacts in the table's application can read from the table D. All application scopes can read from the table

D. All application scopes can read from the table

``` Which of the following methods prints a message on a blue background to the top of the current form by default? D. g_form.showFieldMsg() A. g_form.addInfoMsg() C. g_form.showFieldMessage() B. g_form.addInfoMessage() ```

B. g_form.addInfoMessage()

When creating new application files in a scoped application, cross scope access is turned on by default in which of the following? B. Table D. Workflow A.REST messages C. Script Include

B. Table

How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application's data tables? D. Set the Accessible from field value to This application scope only C. Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option A. You must create Access Controls to prevent all other application scopes from creating configuration records on an application's data tables rather than using Application Access B. Set the Accessible from field value to All application scopes and de-select the Can create an option

D. Set the Accessible from field value to This application scope only

The source control operation used to store local changes on an instance for later application is called a(n). D. Update set C. Stash B. Tag A.Branch

C. Stash (Correct)

Which of the following CANNOT be debugged using the Field Watcher? C. Client Scripts A.Business Rules D. Access Controls B. Script Includes

B. Script Includes

There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong. ``` D. Create a prototype object from the new class A. Identify the table B. Script the function(s) C. Create a class ```

A. Identify the table (Correct)

When configuring an Access Control which has no condition or script, which one of the following statements are NOT true? D. table.id will grant access to a specific record on the table A. table.*will grant access to every field in a record C. table.field will grant access to a specific field in a record B. table.None will grant access to every record on the table

D. table.id will grant access to a specific record on the table (Correct)

Which Application Access configuration field(s) are NOT available if the Can read configuration field is NOT selected? D. Allow configuration B. Can create, Can update, and Can delete A. All-access to this table via web services C. Can read does not affect the availability of other Application Access fields

B. Can create, Can update, and Can delete (Correct)

What are some of the benefits of extending an existing table such as the Task table when creating a new application? a)You can repurpose existing fields by simply changing the label. b)Use existing fields with no modifications. c)Existing logic from the parent table will be automatically applied to the new table. d)All of the parent table records are copied to the new table. a, b, c, d c, d c, a a, b, c

a, b, c

In a Business Rule, which one of the following returns true if the currently logged in user has the admin role? C. g_form.hasRole('admin') D. gs.hasRoleExactly('admin') A. g_form.hasRoleExactly('admin') B. gs.hasRole('admin')

B. gs.hasRole('admin')

What is a Module? A. The functionality within an application menu such as opening a page in the content frame or a separate tab or window C. A way of helping users quickly access information and services by filtering the items in the Application Navigator D. A web-based way of providing software to end-users B. A group of menus, or pages, providing related information and functionality to end-users

A. The functionality within an application menu such as opening a page in the content frame or a separate tab or window

Which of the following is NOT supported by Flow Designer? B. Test a flow with rollback A. Call a sub-flow from a flow C. Use Delegated Developer D. Run a flow from a MetricBase Trigger

B. Test a flow with rollback (Correct)

Which of the following is NOT a trigger type in Flow Designer? B. Application A. Outbound Email D. Schedule C. Record

A. Outbound Email (Correct)

When evaluating Access Controls, ServiceNow searches and evaluates D. From the most generic match to the most specific match C. From the most specific match to the most generic match B. Only for matches on the current field A.Only for matches on the current table

C. From the most specific match to the most generic match (Correct)

Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? C. admin B. source_control_admin A. source_control D. git_admin

A. source_control (Correct) C. admin (Correct)

Which of the following are configured in an Email Notification? a) Who will receive the notification. b) What content will be in the notification. c) When to send the notification. d) How to send the notification. b, c, d a, b, c a, b, d a, b, c, d

a, b, c (Correct)

Which platform feature can be used to determine the relationships between field in an Import Set table to field in an existing ServiceNow table? A.Business Service Management Map C. Transform Map D. Cl Relationship Builder B. Data Sources

C. Transform Map (Correct)

Which one of the following is NOT a UI Action type? B. Form button D. Form choice A.List choice C. List banner button

D. Form choice (Correct)

If the Create module field is selected when creating a table, what is the new module's default behavior? D. Display a list of all records from the table A. Open an empty form so new records can be created B. Open a link to a wiki article with instructions on how to customize the behavior of the new module C. Display an empty homepage for the application

D. Display a list of all records from the table (Correct)

Which one of the following client-side scripts apply to Record Producers? B. UI Scripts and UI Actions D. Client Scripts and UI Policies C. UI Scripts and Record Producer Scripts A. Catalog Client Scripts and Catalog UI Policies

A. Catalog Client Scripts and Catalog UI Policies

Which one of the following is the fastest way to create and configure a Record Producer? ``` B. Use the Record Producer module then add and configure all variables manually D. Open the table's form, right-click on the form header, and select the Create Record Producer menu item C. Open the table in the Table records and select the Add to Service Catalog Related Link A. Create a Catalog Category, open the category, and select the Add New Record Producer button ```

C. Open the table in the Table records and select the Add to Service Catalog Related Link (Correct)

ACL execution order roles, table, condition Roles, condition, Scripts roles, tables, scripts condition, roles, scripts

Roles, condition, Scripts (Correct)

From the list below, identify one reason an application might NOT be a good fit with ServiceNow. The application: A. Needs workflow to manage processes B. Requires "as-is" use of low-level programming libraries D. Uses forms extensively to interact with data C. Requires reporting capabilities

B. Requires "as-is" use of low-level programming libraries (Correct)

Which of the following methods are useful in Access Control scripts? B. gs.hasRole() and current.isNewRecord() D. gs.hasRole() and current.isNew() C. g_user.hasRole() and current.isNew() A.g_user.hasRole() and current.isNewRecord()

B. gs.hasRole() and current.isNewRecord() (Correct)

How many applications menus can an application have? A.3, one for an application's user modules, one for an application's administrator modules, and one for the ServiceNow administrator's modules C. 2, one for an application's user modules and one for an application's administrator modules B. As many as the application design requires D. 1, which is used for all application modules

D. 1, which is used for all application modules

Which source control operation is available from BOTH Studio and the Git Repository? D. Edit Repository Configurations B. Apply Remote Changes C. Stash Local Changes A. Create Branch

A. Create Branch

Which one of the following is true regarding the Application Scope? A. All applications are automatically part of the Global scope C. Any developer can edit any application B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts D. Developers can choose the prefix for a scope's namespace

B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts (Correct)

Here is the Business Rule script template: This type of JavaScript function is known as: (Function executeRule(current,previous*/null when async*/){ })(current,previous); D. Self-invoking A. Constructor B. Scoped C. Anonymous

D. Self-invoking (Correct)

Which of the following statements is true for the Form Designer? a)To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form. b)To create a new field on a form's table, drag the appropriate data type from the Field Types tab to the form and then configure the new field. c)To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button. d)To add a section to the form layout, drag it from the Field Types tab to the desired destination on the form a, b, c, d a, c a, b, c b, d

a, b, c (Correct)

Which of the following are Data management plugins? Select 3 Answers from the below options. ``` Many to Many task relations Schema map Data Archiving Table cleaner Database Rotations ```

``` Database Rotations (Correct) Data Archiving (Correct) Many to Many task relations (Correct) ```

What actions can you do with Flow Designer? Select 3 Answers from the below options Look up and delete multiple existing records as a single action Define when the flow is performed Duplicate an action or subflow within a flow Test a flow, subflow, or action in the background

Look up and delete multiple existing records as a single action (Correct) Duplicate an action or subflow within a flow (Correct) Test a flow, subflow, or action in the background (Correct)

Which search feature can be used to help narrow down search results in ServiceNow? Context Finder Containers Wildcard Characters Platform Locators

Wildcard Characters (Correct)

Where can you navigate to see the notifications that are currently defined on the Now Platform? System Definitions > Notifications System Notification > Email > Notifications Notifications > Email > System Notifications System Notifications > Definitions

System Notification > Email > Notifications (Correct)

Which of the following are true statement about user impersonation? Select 2 Answers from the below options. The impersonation option is not visible in the mobile view of the platform When impersonating another user, the administrator does not have the same access to what the user can access in the system Administrators can impersonate other authenticated users but cannot view impersonation logs Users with impersonator role cannot impersonate admin users

Users with impersonator role cannot impersonate admin users (Correct) The impersonation option is not visible in the mobile view of the platform (Correct)

What ServiceNow feature can be used to begin the creation of an application? IntegrationHub System Dictionary Guided Application Creator Configuration Management Database (CMDB)

Guided Application Creator

Which tool is used to determine relationships between fields in an import set and an existing table? Target Table Coalesce Import Set Transform map

Transform map

What variable type should be used to allow uploading an attachment from a question in a catalogue item? Reference Attachment HTML URL

Attachment (Correct)

In which Visual Task Board type are the tasks in the list updated when cards are edited or change lanes? Freeform List Guided Flexible

Guided

The CMDB is the authoritative source of what information? Select 3 Answers from the below options ``` Contents of all server and application configuration files Owner Contact Server log files Support group ```

Support group (Correct) Owner (Correct) Contact (Correct)

What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options. ``` Application-based Schedule-based Role-based Work-based Record-based ```

Record-based (Correct) Application-based (Correct) Schedule-based (Correct)

To provide added security, no user can have both of the explicit roles. What are the two roles? Select 2 Answers from the below options. snc_internal snc_external sn_si.special_access sn_si.external

snc_internal (Correct) | snc_external (Correct)

What do you configure to instruct fields how to behave on a form when a UI policy is triggered? UI Policy Action Client Script Data Policy UI Actions

UI Policy Action (Correct)

Which of the following are the different ways to create a favourite? Select 3 Answers from the below options. Select the personalisation gear icon Drag an individual record to the Favorites tab Select the star of its corresponding section Select the star of its corresponding application or module Drag the breadcrumbs of a filtered list to the Favorites tab

Drag the breadcrumbs of a filtered list to the Favorites tab (Correct) Select the star of its corresponding application or module (Correct) Drag an individual record to the Favorites tab (Correct)

What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options. ``` Referencing Referenced by Extending Extended by Depended by Depending ```

Referencing (Correct) Referenced by (Correct) Extending (Correct) Extended by (Correct)

Which of the following field types do have one-to-many relationship? Select 3 Answers from the below options ``` Glide List Choice Field Document ID fields Reference fields Name-Value Pairs ```

``` Document ID fields (Correct) Reference fields (Correct) Glide List (Correct) ```

Where does the System Administrator navigate to edit a catalogue item? Service Catalogs Maintain Items Create Incident Service Portal

Maintain Items (Correct)

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options. System Properties > My Company Guided Setup > ITSM Guided Setup Team Development > Properties System Properties > Basic Configuration UI16

Guided Setup > ITSM Guided Setup (Correct) | System Properties > Basic Configuration UI16 (Correct)

What form view is displayed when clicking on the reference icon of a field in a form? Self Service Service Portal VTB Sys_popup

Sys_popup

Which role can switch their form view? task_editor service_viewer personalize_form view_changer

view_changer

What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options. ``` OnDelete() OnLoad() OnSubmit() OnCellEdit() OnSave() OnChange() ```

OnLoad() (Correct) OnSubmit() (Correct) OnCellEdit() (Correct) OnChange() (Correct)

Which of the following are true statement about the admin role? Select 3 Answers from the below options. Non-admin users cannot add a user to a group that contains the admin role A user with only the user_admin role can grant the admin role to other users A user with only the security_admin role can add a user to a group that contains the security_admin role A user with only the admin role cannot grant the security_admin role to other users To grant the admin role to a user, the granting user must also have the admin role.

Non-admin users cannot add a user to a group that contains the admin role (Correct) A user with only the admin role cannot grant the security_admin role to other users (Correct) To grant the admin role to a user, the granting user must also have the admin role. (Correct)

What functionality can you use to track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time? Approvals Inactivity monitors Service Level Agreements Assignment rules

Service Level Agreements (Correct)

Which menu does provide options related to viewing, configuring, creating favourites and saving form data? Form Column Menu Form Context Menu Form Personalisation Menu Form Layout Menu

Form Context Menu (Correct)

Who can add or remove widgets in a dashboard? Select 3 Answers from the below options. ``` Users with view access to the dashboard Users with report_admin role Users with dashboard_admin role Dashboard owner Users with edit access to the dashboard ```

Users with dashboard_admin role (Correct) Dashboard owner (Correct) Users with edit access to the dashboard (Correct)

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options. ``` List fields context menu List title menu List filter context menu List column context menu List description menu ```

List fields context menu List title menu (Correct) List column context menu (Correct)

Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options ``` Workplace Chat SMS Virtual Agent Email Meeting Invitation ```

Email (Correct) Meeting Invitation (Correct) SMS (Correct)

Which elevated role is required to modify access control rules? admin acl_admin security_admin business_rule_admin

security_admin (Correct)

What is created when an order is placed for a catalogue item? Select 3 Answers from the below options ``` A Request (REQ) record One or more Service Catalog Task (SCTASK) records A Requested Item (RITM) record A Variable A Variable Set ```

A Request (REQ) record (Correct) One or more Service Catalog Task (SCTASK) records (Correct) A Requested Item (RITM) record (Correct)

What are the two options to define the fulfilment process for a service catalogue item? Select 2 Answers from the below options Flow Workflow Plan Roadmap

Flow (Correct) | Workflow (Correct)

What do access control list rules specify? Select 2 Answers from the below options. The relationship between the object and the operation The operation required to access the object The permissions required to access the object The object and operation being secured

The permissions required to access the object (Correct) | The object and operation being secured (Correct)

Which user authentication method is used when it authenticates the user name and password configured in identity providers that have a matching user account in the ServiceNow instance? Local database Digest Token External Single Sign-on (SSO) Multi-factor

External Single Sign-on (SSO) (Correct)

Where do you navigate in the Now Platform to see a list of catalogue items? Service Catalog > Open Records > Items Item Designer > Administration > All Items Service Catalog > Catalog Definitions > Maintain Items Self-Service > Service Catalog

Service Catalog > Catalog Definitions > Maintain Items (Correct)

What is the main language used for scripting in ServiceNow? Jelly AngularJS Java JavaScript

JavaScript

What role is required for a user to create or update access control rules? sn_sec_int.admin security_admin sn_sec_cmn.admin sn_si.admin

security_admin (Correct)

Which of the following are database view limitations? Select 3 Answers from the below options In a clone request, database view tables cannot be added as a data preserver Database views cannot be created on tables that participate in table rotation The ‘where’ clauses defined in the database view cannot be based on indexed fields It is not possible to edit data within a database view

In a clone request, database view tables cannot be added as a data preserver (Correct) Database views cannot be created on tables that participate in table rotation (Correct) It is not possible to edit data within a database view

What is Configuration Management Database (CMDB)? Components of an infrastructure required to deliver a product or service A table that contains a specific type or group of CIs that share common attributes A set of tools and databases that are used to manage an organizations configuration data A database used to store configuration records throughout their lifecycle

A database used to store configuration records throughout their lifecycle

Which of the following is an example of a base table that is extended but itself is not extending another table? Task [task] Change Request [change_request] Business Service [cmdb_ci_service] Incident [incident]

Task [task] (Correct)

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options. Integrating with a WebDAV compliant source Creating articles directly in the ServiceNow platform Importing Microsoft Word files Via e-mail to a defined knowledge e-mail address

Integrating with a WebDAV compliant source (Correct) Creating articles directly in the ServiceNow platform (Correct) Importing Microsoft Word files (Correct)

What are the reasons organisations fail to complete implementation or realise business value from the CMDB? Select 3 Answers from the below options. Unknown Configuration Items Inconsistent data quality Ill-defined relationships among Configuration Items Too many non-IT Configuration Items

Unknown Configuration Items (Correct) Inconsistent data quality (Correct) Ill-defined relationships among Configuration Items (Correct)

In which section of the email notification configuration can you make the notification subscribable by users? What it will contain Who will receive What Digest will contain When to send

Who will receive

Which of the following are the UI actions in a form? Select 3 Answers from the below options. ``` Form buttons Form relationships Form access Form context menu items (right-click the header) Form links (Related Links in a form) ```

``` Form context menu items (right-click the header) (Correct) Form links (Related Links in a form) (Correct) Form buttons (Correct) ```

Where can you enable or disable form tabs in the platform? Form Designer Form Layout Application Navigator System Settings

System Settings

Which of the following are valid report sharing options? Select 4 Answers from the below options ``` Add to dashboard Publish Clone Add to homepage Schedule Export to PDF ```

Schedule (Correct) Export to PDF (Correct) Add to dashboard (Correct) Publish (Correct)

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options. ``` Application Navigator Application frame Content frame Banner frame Banner content ```

``` Content frame (Correct) Banner frame (Correct) Application Navigator (Correct) ```

By default, a report is shared with: All roles The report creator only All users and groups Only groups that the report creator belongs to

The report creator only (Correct)

What service catalogue component does allow for multiple catalogue items to be logically grouped as one request? Order Guide Catalogue Item Record producer Variable Set

Order Guide (Correct)

The Now Platform is an example of which cloud computing model? Application Platform-as-a-Service (aPaaS) Software-as-a-Service (SaaS) Infrastructure-as-a-Service (IaaS) Platform-as-a-Service (PaaS)

Application Platform-as-a-Service (aPaaS) (Correct)

When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options. ``` Remove icon Field icon Reference icon Handle icon Edit icon ```

``` Handle icon (Correct) Edit icon (Correct) Remove icon (Correct ```

What are the benefits of using Multisource CMDB? Select 3 Answers from the below options Revert CMDB data integration from a specific discovery source Visualise the source of attribute values, for each discovery source and at the attribute level Control CI updates at the discovery source and CI attribute level Complicate data management and data quality by querying on Multisource CMDB data

Revert CMDB data integration from a specific discovery source (Correct) Visualise the source of attribute values, for each discovery source and at the attribute level (Correct) Control CI updates at the discovery source and CI attribute level (Correct)

Which ServiceNow product does provide the ability to quickly integrate with 3rd party applications without scripting? Visual Task Boards Flow Designer IntegrationHub Service Portal

IntegrationHub (Correct)

What source type should be used when creating a report from a dataset with pre-defined conditions? External import Table Data source MetricBase

Data source (Correct)

Which of the following branding features can be configured? Select 4 Answers from the below options ``` Navigator background and text colours Banner image, text and colours Navigator position Navigator responses Browser tab title System date/time formatting ```

Navigator background and text colours (Correct) Banner image, text and colours (Correct) Browser tab title (Correct) System date/time formatting (Correct)

``` Which module does display a list of tasks assigned to a user’s group, but not yet assigned to an individual user? ``` My Teams Work My Groups Tasks My Teams Tasks My Groups Work

My Groups Work

In what order are access controls evaluated? First at the Table-level (most specific to most general), then at the Field-level (most specific to most general) Table-level and Field-level are evaluated together, simultaneously First, at the Field-level (most specific to most general), then at the Table-level (most specific to most general) Table-level and Field-level are evaluated separately and independently

First at the Table-level (most specific to most general), then at the Field-level (most specific to most general) (Correct)

From the end user's perspective, how are the products and services in the service catalogue organised? Tickets and Requests Incidents and Problems Tasks and Subtasks Categories and Subcategories

Categories and Subcategories

``` What Flow Designer benefit does correspond to extending flow content by subscribing to IntegrationHub or installing spokes? Scalable Repeatable Centralised Robust ```

Scalable (Correct)

Which of the following do run scripts client-side? Select 2 Answers from the below options Script Include Business Rule Client Script UI Policy

``` Client Script (Correct) UI Policy (Correct) ```

What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category? One-to-Many Many-to-Many Database Views Extensions

Database Views (Correct)

What is a good way to privately suggest an article revision to the knowledge manager from the Service Portal? Rate article Leave comments Flag article Edit article

Flag article

Which one of the following is true for a table with the "Allow configuration" Application Access option selected? D. Out of scope applications can add new tables to the scoped application B. Any user with the application's user role can modify the application's scripts C. Out of scope applications can create Business Rules for the table A. Only the in-scope application's scripts can create Business Rules for the table

C. Out of scope applications can create Business Rules for the table (Correct)

Which of the following objects does a Display Business Rule NOT have access to? A.previous C. g_scratchpad D. current B. GlideSystem

A.previous (Correct)

Which one of the following is NOT required to link a ServiceNow application to a Git repository? B. URL D. Application name A.Password C. User name

D. Application name (Correct)

When working in the Form Designer, configuring the label of a field in a child table changes the label on which table(s)? C. parent table A. base table B. child table D. all tables

B. child table (Correct)

In an Email Notification, which one of the following is NOT true for the Weight field? B. A Weight value of zero means that no email should be sent D. A Weight value of zero means the Notification is always sent when the Notification's When to send criteria is met A. Only Notifications with the highest weight for the same record and recipients are sent C. The Weight value defaults to zero

B. A Weight value of zero means that no email should be sent (Correct)

A scoped application containing Flow Designer content dedicated to a particular application is called a(n): C. Action Way A. SpokeD. Flow B. Bundle

A. Spoke (Correct)

Which one of the following is true for GlideUser (g_user) methods? D. Can be used in Business Rules, and Scripts Includes B. Can be used in Business Rules only A. Can be used in Client Scripts and UI Policies only C. Can be used in Client Scripts, UI Policies, and UI Actions

A. Can be used in Client Scripts and UI Policies only (Correct)

Identify the incorrect statement about Delegated Development in ServiceNow. C. Administrators can grant the developer access to script fields. D. Administrators can grant the developer access to security records. B. Administrators can specify which application file types the developer can access. A. Administrators can grant non-admin users the ability to develop global applications

A. Administrators can grant non-admin users the ability to develop global applications

Modules must have a Link type. Which one of the following is a list of Link types? D. Assessment, List of Records, Content Page, Roles B. Assessment, List of Records, Separator, Timeline Page A.List of Records, Separator, Catalog Type, Roles C. List of Records, Content Page, Order, URL (from arguments:)

B. Assessment, List of Records, Separator, Timeline Page (Correct)

Which objects can be used in Inbound Action scripts? D. current and producer A.current and previous B. current and email C. current and event

B. current and email (Correct)

Which of the following statements does NOT apply when extending an existing table? A. The parent table's Access Controls are evaluated when determining access to the new table's records and fields D. You must script and configure all required behaviors B. The new table inherits the functionality built into the parent table C. The new table inherits all of the fields from the parent table

D. You must script and configure all required behaviors (Correct)

When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification? B. ${current.} A.${event.} D. ${gs.} C. ${property name>.getDisplayValue()}

A.${event.} (Correct)

Object cannot be controlled by access controls? c. Update a. Create b. Delete d. Query

d. Query

Which one of the following is NOT a method used for logging messages in a server-side script for a privately- scoped application? D. gs.debug() C. gs.warn() A.gs.log() B. gs.error()

A.gs.log() (Correct)

Which objects can you use in a Scheduled Script Execution (Scheduled Job) script? C. GlideSystem and GlideRecord D. GlideSystem and current A.GlideRecord and current B. GlideUser and GlideRecord

C. GlideSystem and GlideRecord (Correct)

Which one of the following is NOT a debugging strategy for client-side scripts? D. gs.log() A.g_form.addInfoMessage() C. jslog() B. Field Watcher

D. gs.log()

To see what scripts, reports, and other application artifacts will be in a published application: C. Examine the Application Files Related List in the application to be published D. Open the artifact records individually to verify the value in the Application field B. Open the list of Update Sets for the instance A.Enter the name of the Application in the Global search field

C. Examine the Application Files Related List in the application to be published (Correct)

Which one of the following is not part of the client-side scripting API? D. Glide record C. current and previous objects B. GlideUser object (g_user) A.workflow.scratchpad

D. Glide record (Correct)

Which one of the following is true for a Script Include with a Protection Policy value of Protected? The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store B. The Protection policy option can only be enabled by a user with the admin role C. The Protection Policy has applied only if the glide.app.apply_protection system property value is true A. Any user with the protected_edit role can see and edit the Script Include

The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store (Correct)

Which one of the following is true? D. A UI Policy's Actions and Scripts execute at the same time B. The execution order for a UI Policy's Scripts and Actions is determined at runtime A. A UI Policy's Actions execute before the UI Policy's Scripts C. A UI Policy's Scripts execute before the UI Policy's Actions

C. A UI Policy's Scripts execute before the UI Policy's Actions (Correct)

Which one of the following is NOT a purpose of application scoping? B. Provide a way of tracking the user who developed an application C. Provide a namespace (prefix and scope name) to prevent cross-application name collisions A. Provide a relationship between application artifacts D. Provide controls for how scripts from another scope can alter tables in a scoped application

B. Provide a way of tracking the user who developed an application (Correct)

Application developers configure ServiceNow using industry-standard JavaScript to... B. Extend and add functionality C. Customize the organization's company logo and banner text A. Enable the right-click to edit the context menus on applications in the navigator D. Configure the outgoing email display name

B. Extend and add functionality (Correct)

ATF step for creating a user for testing roles and groups... d. create a group b. imporsonate c. create a role a. create a user

b.imporsonate (Correct)

What are some of the considerations to document as part of the business process? C. Business problem, data input/output, users/stakeholders, and database capacity B. Business problem, data input/output, project schedule, and process steps D. Business problem, users/stakeholders, available licenses, and database capacity A.Business problem, data input/output, users/stakeholders, and process steps

A.Business problem, data input/output, users/stakeholders, and process steps

Which method call returns true only if the currently logged in user has the catalog_admin role and in no other case(eg.admin role)? C. g_user.hasRoleOnly('catalog_admin') D. g_user.hasRoleFromList('catalog_admin') B. g_user.hasRoleExactly('catalog_admin') A. g_user.hasRole('catalog_admin')

B. g_user.hasRoleExactly('catalog_admin') (Correct)

When a ServiceNow instance requests information from a web service, ServiceNow is the web service: C. Provider A.Publisher B. Specialist D. Consumer

D. Consumer

Which one of the following is NOT required to link a ServiceNow application to a Git repository? C. User name D. Application name A. Password B. URL

D. Application name (Correct)

Which source control operation is available from BOTH Studio and the Git Repository? C. Stash Local Changes D. Edit RepositoryConfigurations A.Create Branch B. Apply Remote Changes

A.Create Branch (Correct)

Which one of the following is true regarding the Application Scope? B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts A. All applications are automatically part of the Global scope D. Developers can choose the prefix for a scope's namespace C. Any developer can edit any application

B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts (Correct)

In an Email Notification, which one of the following is NOT true for the Weight field? A. Only Notifications with the highest weight for the same record and recipients are sent B. A Weight value of zero means that no email should be sent D. A Weight value of zero means the Notification is always sent when the Notification's When to send criteria is met C. The Weight value defaults to zero

B. A Weight value of zero means that no email should be sent (Correct)

Which of the following can not be considered Configuration Items? Busienss Services Computers Users Applications

Users (Correct)

When the UI Actions Active box is checked, the UI Action is running and visible unless there is a condition does not meet user clicks UI actions a condition met that specifies otherwise All of the above

a condition met that specifies otherwise (Correct)

Records correspond to rows in a table All of the above Records Field Tables

Records (Correct)

Which statement best describes reason for Templates creation to be restricted to select groups? To make it look like complicated process All of the above Since it's easy to create Since it can be used to by-pass process, like mandatory fields, UI policies, etc.

Since it can be used to by-pass process, like mandatory fields, UI policies, etc.

Which statement is true about import set? Import Sets only allows cvs import files Data is copied from import set table to destination table Import Sets only supports xls Data is moved from import set table to source table

Data is copied from import set table to destination table (Correct)

Approvers have the ___________ role but no other roles. All of the above approver_user approver user_approver

approver (Correct)

Which search results is INCORRECT if you enter "service" in navigator filter? Configuration -> Application Service Self-Service -> Knowledge Incident -> Assigned to me Service Portal -> Widget

Incident -> Assigned to me (Correct)

Which elevated role is required to modify access control rules? secure_access security_admin acl_admin admin

security_admin (Correct)

Which two options are available in the Form Designer's Page Header component? Select Table All of the above Select Layout Select View

``` Select View (Correct) Select Table (Correct)Which UI action saves information for a new record and leaves the form? ```

What is returned when typing .list in Filter Navigator? None of the above Dispalys list of records in the table Display list of fields of a table Displays a blank form for creating a new record in the table

Dispalys list of records in the table (Correct)

``` Which UI action saves information for a new record and leaves the form? Delete Update Save Submit ```

Submit

ServiceNow user interface is divided into three areas Footer Frame Content Frame Banner Frame Application Navigator

``` Content Frame (Correct) Banner Frame (Correct) Application Navigator (Correct) ```

What is ServiceNow's architecture model? SaaS None of the above IaaS aPaaS

aPaaS (Correct)

CSA Flashcards

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