CSA-FlashCards-2
(500 cards)
When adding a variable to a catalog item, what does an order field determine?
The order field establishes the display order of the variables. Variables are listed by
ascending order values.
Where can Admins check which release running on an ServiceNow instance?
Stats module
Which one of the following is an example of a one-to-many relationship?
The Task table task assigned to field references the user table [sys_user].
What is generated from the Service Catalog once a user places an order for an item or service?
A request
Which group of permissions is used to control Application and Module access?
Roles
In SLA definition, what are the conditions that will trigger an SLA?
Start condition, Pause condition, Stop condition.
What are the 3 types of numbers from orders?
Catalog Task Number, Request Number (REQ), Requested Item (RITM)
Which statement is true about business rules?
A business rule can be a piece of Javascript
What is a schema map?
A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
ServiceNow uses what term to describe all the data saved within a particular form?
Record
What is the greatest benefit of utilizing SLAS?
SLA’s allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions.
Which type of notification allow users to know when Knowledge Articles are about to expire?
Self Service notifications
Knowledge article authors can apply predefined formats, table of contents, code snippets and find/replace text when authoring a knowledge article using this editor:
HTML
Which tool allows users to reuse content by creating, editing, and publishing knowledge blocks?
Agent Workspace
What type of tests can users run to ensure that CMDB still works after upgrades and deployments of new applications or integrations?
Quick start tests
Where on the Now Platform can users author cross-enterprise workflows and create a single, unified process?
Process Automation Designer
Under which circumstance is the delegated request experience not supported?
If two-stop checkout is enabled
In what order should filter elements be specified?
Field, Operator, then Value
Database live at the Data Center? True or False
t
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
REQ (Number)>RITM (Number)>TASK (Number)
Record numbers have to be manually incremented? True or False
Server is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
True or False?
t
Reports can be created from which different places in the platform?
View / Run module, List column heading
What is a formatter? Select one of the following
A formatter is a form element used to display information that is not a field in the
record