CSA-FlashCards-2
(500 cards)
1
Q
When adding a variable to a catalog item, what does an order field determine?
A
The order field establishes the display order of the variables. Variables are listed by
ascending order values.
2
Q
Where can Admins check which release running on an ServiceNow instance?
A
Stats module
3
Q
Which one of the following is an example of a one-to-many relationship?
A
The Task table task assigned to field references the user table [sys_user].
4
Q
What is generated from the Service Catalog once a user places an order for an item or service?
A
A request
5
Q
Which group of permissions is used to control Application and Module access?
A
Roles
6
Q
In SLA definition, what are the conditions that will trigger an SLA?
A
Start condition, Pause condition, Stop condition.
7
Q
What are the 3 types of numbers from orders?
A
Catalog Task Number, Request Number (REQ), Requested Item (RITM)
8
Q
Which statement is true about business rules?
A
A business rule can be a piece of Javascript
9
Q
What is a schema map?
A
A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
10
Q
ServiceNow uses what term to describe all the data saved within a particular form?
A
Record
11
Q
What is the greatest benefit of utilizing SLAS?
A
SLA’s allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions.
12
Q
Which type of notification allow users to know when Knowledge Articles are about to expire?
A
Self Service notifications
13
Q
Knowledge article authors can apply predefined formats, table of contents, code snippets and find/replace text when authoring a knowledge article using this editor:
A
HTML
14
Q
Which tool allows users to reuse content by creating, editing, and publishing knowledge blocks?
A
Agent Workspace
15
Q
What type of tests can users run to ensure that CMDB still works after upgrades and deployments of new applications or integrations?
A
Quick start tests
16
Q
Where on the Now Platform can users author cross-enterprise workflows and create a single, unified process?
A
Process Automation Designer
17
Q
Under which circumstance is the delegated request experience not supported?
A
If two-stop checkout is enabled
18
Q
In what order should filter elements be specified?
A
Field, Operator, then Value
19
Q
Database live at the Data Center? True or False
A
t
20
Q
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
A
REQ (Number)>RITM (Number)>TASK (Number)
21
Q
Record numbers have to be manually incremented? True or False
A
22
Q
Server is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
True or False?
A
t
23
Q
Reports can be created from which different places in the platform?
A
View / Run module, List column heading
24
Q
What is a formatter? Select one of the following
A
A formatter is a form element used to display information that is not a field in the
record
25
Which term refers to application menus and modules which you may want to access quickly and often?
Favorite
26
UI Policy can make fields read-only, mandatory, or hidden? True or False
t
27
Which of the following are valid Service Now User Authentication Methods?
LDAP, SSO, Local database
28
What is a Record Producer?
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
29
Which of the following allows a user to edit field values in a list without opening the form?
List Editor
30
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A metric is used to measure and evaluate the effectiveness of IT service management processes
31
What is a Dictionary Override?
A Dictionary Override sets field properties in extended tables
32
Knowledge Base Search results can be sorted by which of the following?
Number of views, Relevancy, Most recent update
33
The baseline Service Catalog homepage contains links to which of the following components?
Record Producers, Order Guides, and Catalog Items
34
ServiceNow is single-instance, multiple tenant architecture? True or False
35
Tables are made up of which of following?
fields, records
36
What module in the Service Catalog application does an Administrator access, to begin creating a new item?
Maintain Items
37
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Mapping fields using a Field Map
38
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
The CMDB contains data about tangible and intangible business assets
39
Which of the following are a type of client scripts supported in ServiceNow?
(Choose four.)
onCellEdit, onLoad, onSubmit, onChange
40
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Dashboard
41
What is the Import Set Table?
A staging area for imported records
42
Which of the following concepts are associated with the ServiceNow CMDB?
(Choose four)
The Dependency View, A Database, Service Processes, Tables and Fields
43
What is the master table that contains a record for each table in the database?
[sys_db_object]
44
Which of the following can be customized through the Basic Configuration UI 16 module?
Banner Image, System Date Format, Browser Tab Title
45
Which one of the following statements describes the purpose of a Service Catalog workflow?
A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
46
Which one of the following statements is true about Column Context Menus?
It displays actions such as creating quick reports, configuring the list, and exporting data
47
What are the main Ul component(s) of the ServiceNow Platform? (Choose 3)
Application Navigator, Content Frame, Banner Frame
48
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
task
49
What are the two aspects to LDAP Integration?
Data Population, Authentication
50
Which would NOT appear in the History section of the Application Navigator?
UI Pages
51
How is the Event Log different from the Event Registry?
Event Log contains generated Events, the Event Registry is a table of Event definitions
52
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
They are the building blocks.
53
Buttons, form links and context menu items are example of what type of functionality?
UI Action
54
What refers to an application or system that accesses a remote service or another computer system, known as a server?
Client
55
For Administrators creating new Service Catalog items, what is the characteristic they should know about Service Catalog variables?
Service Catalog variables are global by default
56
A Service Catalog may include which of the following components?
Record Producer, Order Guide, and Catalog Items
57
Which tool is used to have conversations with logged-in users in real-time?
Connect Chat
58
What information does the System Dictionary contain?
The definition for each table and column
59
A REQ number in the Service Catalog represents.
the order number
60
Which of the following statements is true when a new table is created by extending another table?
The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
61
Access Control rules may be defined with which of the following permission requirements? (Choose 3)
Roles, Conditional Expressions, Scripts
62
Which of the following statement describes the purpose of an Order Guide?
Order Guide provide the ability to order multiple, related items as one request
63
Which one of the following statements best describes the purpose of an Update Set?
An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
64
Which three Variable Types can be added to a Service Catalog Item?
Multiple Choice, Select Box, and Checkbox
65
Which one of these applications is available to all users?
Self-Service
66
A group is stored in which table?
Group [sys_user_group]
67
Which technique is used to get information from a series of referenced fields from different tables?
Dot-Walking
68
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Avoid using the Default Update set as an Update Set for moving customization from instance to instance
69
Knowledge articles within a knowledge base are grouped by category? True or False
t
70
How are Workflows moved between instances?
Workflows are moved using Update Sets
71
What is the purpose of a Related List?
To present related records
72
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Virtual Agent
73
A knowledge article must be which of the following states to display?
Published
74
Which application is used to change the number format per table?
Number Maintenance
75
What are the three components of a filter condition?
Field, Value, Operator
76
When searching using the Application Navigator search field, what can be returned? (Choose four.)
Names of Modules, Favorites, Names of Applications, Names of Applications and Modules
77
Unique ID is stored in which field of table
sys_id
78
What does 'Coalesce' field mean?
Fields will be set a unique key
79
What is the best practice when it comes to roles and groups?
Roles should be added to groups and user should be added to groups
80
Which of the following describe SSO?
it is an integration to verify the login user.
81
What table is used to track changes in an Update Set?
sys_update_xml
82
Which of the following closely describe onChange client?
it runs when there is any change in a filed defined in script
83
Data Inconsistency correction is done from automated?
Plugin
84
Cmdb_ci_appl is ______________________ for cmdb_ci table
Child Class
85
If a user has one role and that role inherit other role which of the following is true?
user will get the assigned role as well as the inherit role.
86
End Users can personalize the list layouts for themselves
t
87
Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow?
Variable Types
88
If prefix of incident needs to be changed, which table should I refer?
Number Maintenance Table
89
Difference between personalization and customization?
Customization is valid for all user and personalization is valid for single user
90
How are users and groups related?
Many to Many
91
How to make a fields mandatory at data base level, before updating or inserting?
Data Policy
92
When running Transform on an import set, how does the ServiceNow system handles the data being imported?
The Transform map acts as a staging area for records imported from a data source.
93
What are the three major steps to create a service catalog request workflow and make it visible to all others?
Define workflow properties, create workflow activities and publish the workflow.
94
What is a form?
A form displays information from one record in a data table.
95
What are the list interface Elements?
Title bar, Breadcrumbs, Column Headings, Fields
96
Which of the following are workflow activities? (Choose any 3)
Timers, Notification, Approvals
97
Where is the impersonal feature located?
It's a picture of a key and it's in the banner frame next to welcome message
98
When creating a new table named "abc", what is the system table name that is automatically assigned by the system?
u_abc
99
What features of ITIL are utilized by the ServiceNow platform?
Strategy, Design, Transition, Operations
100
What are the main components of the ServiceNow graphical user interface (GUI)? (Select 4 choices)
Application Navigator, Content Frame, Power Edge, Banner
101
How is coalesce used in Import Sets?
Using coalesce, import sets may update existing records in a destination Production table.
102
Which of the following statements correctly describes the difference between a client script and a business rule?
A client script runs on the client when onLoad, onChange of a field or onSubmit of
a record. A business rule runs on server before or after a record is loaded, inserted, deleted or updated.
103
When a user customize a homepage, the system makes a copy of the homepage and _____
Adds a "My" prefix to the homepage name.
104
What process does the knowledge base manage?
Document review cycle, which includes submission, feedback from subject matter experts (SMEs), and publishing.
105
What is the primary purpose of the Impersonal feature?
To act as a different user for testing purposes.
106
What are the OOTB ServiceNow roles in ascending order?
Admin, Delegate Admin, ITIL, ESS.
107
Which statement of the following is correct when referring to UI actions?
Conditions can be specified to determine when a UI Action appears.
108
Which one of the following is an accurate list of changes that are captured in an update set?
Changes made to: tables, forms, views, and fields
109
By default in ServiceNow, what customizations are added to Update Sets?
Changes made to a form.
110
Which one of the following statements describes the purpose of an update set?
An update set is a group of customizations that is moved from development to production
111
When using Transform Mapping how we can dynamically map field?
We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality.
112
What is the industry term used to describe the computing platform and solution stack that supports the delivery of web applications?
Platform as a service[PaaS]
113
On a home page, which one of the following page elements accesses Knowledge Base Articles?
News
114
What the CMDB application does from the following in ServiceNow? (Choose any 3)
Helps locate failed changes. Facilitate quick impact analysis. Increase cost saving to business.
115
Incident, problem and change tables extend which table?
Task [task]
116
What are Import Logs?
Log of all Import Set application operations.
117
When does the submit button appear on a form?
When Changing a new record
118
What are the difference between UI Policy and Data Policy? (Choose any two)
UI policy acts when a record is inserted/updated through a ServiceNow UI while Data policy acts whenever a record is inserted/updated into database through any means, UI Policy runs on the client side whereas Data Policy runs on the server side.
119
Which one of the following statements is true for system administrators who are deleting tables?
Only tables beginning with ‘u_’ can be permanently deleted.
120
What is Single Sign-On (SSO)?
A type of integration that enables a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again.
121
Which one of the following includes a quick way an approval manager can approve a Service Catalog request?
In the Request list, right-click the REQ Number and select Approve Request.
122
A field can be added to a table and form by accessing which part of the Form Designer interface?
Field Navigator
123
What are the steps for applying an update set to an instance? Select 3 Answers from the below options.
Commit, Retrieve, Preview
124
Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options.
Can be contained in a spoke, Represent reusable operations for use across multiple flows, Provide the ability to build your own custom actions
125
Which of the following is an example of a CI Class switch?
A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class
126
Which script does run when a record is displayed, inserted, updated, deleted or when a table is queried?
Business Rule
127
Which of the following are the different ways an end user can leave feedback about an article? Select 3 Answers from the below options.
Mark the article as helpful or not helpful, Give a 1-5 star rating, Leave a comment on the article
128
What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options.
Create, Read, Delete, Write
129
What type of service catalogue item is used to create an incident or raise a HR case?
Record producer
130
What item in the Knowledge Management Service Portal does display articles that have the highest percentage of users marking them helpful?
Most Useful
131
What do each record and each field correspond to in a table?
Each record corresponds to a row in a table and each field to a column on that table
132
What are the main sections when you are configuring email notifications? Select 3 Answers from the below options.
When to send, Who will receive, What it will contain
133
Under which Report Designer tab can you define the report grouping?
Configure
134
What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options.
Performing diagnostics, Providing how-to information, Answering FAQs
135
What is selected on the Now Platform to impersonate another user?
User menu
136
What is created by default when you create a new table? Select 2 Answers from the below options.
Application Menu with the same name as the table Label Module with the plural of the table Label
137
What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST?
IntegrationHub
138
Select the report visualization types that can be generated from list of records. Select 2 Answers from the below options.
Pie chart, Bar chart
139
What is Configuration Item (CI)?
Components of an infrastructure required to deliver a product or service
140
Which of the following applications is available to all users?
Self-Service
141
Which tab does contain the Activity Stream for a task?
Notes
142
ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below
LDAP, OIDC, REST
143
Which of the following are Data management plugins? Select 3 Answers from the below options.
Many to Many task relations, Data Archiving, Database Rotations
144
What actions can you do with Flow Designer? Select 3 Answers from the below options.
Look up and delete multiple existing records as a single action, Duplicate an action or subflow within a flow, Test a flow, subflow, or action in the background
145
Which search feature can be used to help narrow down search results in ServiceNow?
Wildcard Characters
146
Where can you navigate to see the notifications that are currently defined on the Now Platform?
System Notification > Email > Notifications
147
Which of the following are true statement about user impersonation? Select 2 Answers from the below options.
The impersonation option is not visible in the mobile view of the platform, Users with impersonator role cannot impersonate admin users
148
What ServiceNow feature can be used to begin the creation of an application?
Guided Application Creator
149
Which tool is used to determine relationships between fields in an import set and an existing table?
Transform map
150
In which Visual Task Board type are the tasks in the list updated when cards are edited or change lanes?
Guided
151
The CMDB is the authoritative source of what information? Select 3 Answers from the below options.
Owner, Contact, Support group
152
What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options.
Application-based, Schedule-based, Record-based
153
What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
UI Policy Action
154
What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options.
Referencing, Referenced by, Extending, Extended by
155
Where does the System Administrator navigate to edit a catalogue item?
Maintain Items
156
Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options.
Guided Setup > ITSM Guided Setup System Properties > Basic Configuration UI16
157
Which role can switch their form view?
view_changer
158
What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options.
OnLoad(), OnSubmit(), OnCellEdit(), OnChange()
159
Which of the following are true statement about the admin role? Select 3 Answers from the below options.
Non-admin users cannot add a user to a group that contains the admin role, A user with only the admin role cannot grant the security_admin role to other users, To grant the admin role to a user, the granting user must also have the admin role.
160
What functionality can you use to track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
Service Level Agreements
161
Which menu does provide options related to viewing, configuring, creating favourites and saving form data?
Form Context Menu
162
Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.
List fields context menu, List title menu, List column context menu
163
Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.
SMS, Email, Meeting Invitation
164
Which elevated role is required to modify access control rules?
security_admin
165
What is created when an order is placed for a catalogue item? Select 3 Answers from the below options.
A Request (REQ) record One or more Service Catalog Task (SCTASK) records A Requested Item (RITM) record
166
What are the two options to define the fullfilment process for a service catalogue item? Select 2 Answers from the below options.
Flow, Workflow
167
What do access control list rules specify? Select 2 Answers from the below options.
The permissions required to access the object, The object and operation being secured
168
Which user authentication method is used when it authenticates the user name and password configured in identity providers that have a matching user account in the ServiceNow instance?
External Single Sign-on (SSO)
169
Where do you navigate in the Now Platform to see a list of catalogue items?
Service Catalog > Catalog Definitions > Maintain Items
170
What is the main language used for scripting in ServiceNow?
JavaScript
171
What role is required for a user to create or update access control rules?
security_admin
172
What is Configuration Management Database (CMDB)?
A database used to store configuration records throughout their lifecycle
173
Which of the following is an example of a base table that is extended but itself is not extending another table?
Task [task]
174
Which of the following are valid report sharing options? Select 4 Answers from the below options.
Add to dashboard, Publish, Schedule, Export to PDF
175
What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.
Application Navigator, Content frame, Banner frame
176
By default, a report is shared with:
The report creator only
177
What service catalogue component does allow for multiple catalogue items to be logically grouped as one request?
Order Guide
178
The Now Platform is an example of which cloud computing model?
Application Platform-as-a-Service (aPaaS)
179
When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.
Remove icon, Handle icon, Edit icon
180
Which ServiceNow product does provide the ability to quickly integrate with 3rd party applications without scripting?
IntegrationHub
181
What source type should be used when creating a report from a dataset with pre-defined conditions?
Data source
182
Which of the following branding features can be configured? Select 4 Answers from the below options.
Navigator background and text colours, Banner image, text and colours Browser tab title, System date/time formatting
183
Which module does display a list of tasks assigned to a user’s group, but not yet assigned to an individual user?
My Groups Work
184
From the end user's perspective, how are the products and services in the service catalogue organized?
Categories and Subcategories
185
Which of the following do run scripts client-side? Select 2 Answers from the below options.
Client Script, UI Policy
186
What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category?
Database Views
187
What is a good way to privately suggest an article revision to the knowledge manager from the Service Portal?
Flag article
188
Which of the following can not be considered Configuration Items?
Users
189
Which statement best describes reason for Templates creation to be restricted to select groups?
Since it can be used to by-pass process, like mandatory fields, UI policies, etc.
190
Which statement is true about import set?
Data is copied from import set table to destination table
191
Approvers have the ___________ role but no other roles.
approver
192
Which search results is INCORRECT if you enter "service" in navigator filter?
Incident -> Assigned to me
193
Which elevated role is required to modify access control rules?
security_admin
194
Which two options are available in the Form Designer's Page Header component?
Select Table, Select View
195
Which UI action saves information for a new record and leaves the form?
Submit
196
ServiceNow user interface is divided into three areas
Content Frame, Banner Frame, Application Navigator
197
Dashboards may be responsive or non-responsive, but are set as non-responsive by default. Responsive dashboards require the activation of the following plugin:
Performance Analytics
198
Which of the following best describes Column Context Menu in a list?
Click the column context menu icon in the desired column header to display actions related to that column, such as creating quick reports, configuring the list, and exporting data.
199
Which tool s a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks
Virtual Agent
200
What is the different between Additional Comments and Work Notes on a form?
Work Notes are visible to users with itil role and Additional Comments are visible to all users accessing the record.
201
What is created when an order is placed for a catalog item?
Req, RITM, SCTASK
202
Which statement is incorrect regarding Personalize a form?
Hide Mandatory Fields
203
How to switch between the different views of columns on a list?
Open the List Context Menu then select View. Then select the name of the desired view.
204
Which statement is incorrectly describes Access Control rule evaluation?
The matching table-level and field-level ACL rules must either evaluate to true.
205
What is the best practice to delete roles that are assigned to the group from a user record?
You must remove the user from the group record
206
How does Flow Designer open when selected from Filter Navigator?
In new tab
207
Which of the following customization and branding options include in instance branding?
Banner image, text and colors
Browser tab title
Navigator background and text colors
208
What is the purpose of Work notes and Additional comments in a task?
Work notes are only visible to fulfillers and are not available to external users or customer. Additional comments is customer visible.
209
Which feature is to design and build automated conversations that help your users quickly obtain information, make decisions, and perform common work tasks?
Virtual Agent
210
A Knowledge article must be in this state to display to a user.
Published
211
Which statement describes what metric can do?
Measures and evaluates the effectiveness of IT service management processes.
212
Which statement best describes Related list?
To represent related records
213
Which of the following is included in an updated set?
Form layout, fields, tables, workflow
214
How do you import new data in ServiceNow from spreadsheet?
Load Data, Create Transform Map, Run Transform
215
Which one of the following changes are captured in Update Set?
Table, Column, Layout
216
What is purpose of order guide?
Order guide submits a single service catalog request that generates several items.
217
What is different between Event Log and Event Registry?
Event Log records all system events and Event Registry to automate other activities like notifications.
218
What is Content Frame?
Displays information, such as lists, forms, dashboards, knowledge bases, and service catalogs depending on where you navigate within the platform
219
What is the best statement that describes Application Navigator?
Provides access to all applications and the module they contain
220
What is included in the Application Navigator History?
Forms and lists accessed
Catalog items
Homepages visited
221
What is used to assign security rights to user?
Role
222
Which of the following is known as Employee Self Service (ESS) users?
Requester
223
Which of the following is associated with List Filters?
Breadcrumbs
224
Which are the three components that make up a filter condition for a list?
Field, Operator, Value
225
Who can apply, create, modify and save list filters?
• Specialized users
• Admin users
• Itil users
226
New tags can be made visible to:
The current logged in user (Me)
• Groups and Users
• Any user (Everyone)
227
What do you configure to show or hide fields from a view and change the list column order?
List Layout
228
What is a common way of testing functionality for different roles?
Impersonate user
229
What is the function of paperclip icon on the Form header?
Attach, remove, or rename files on form.
230
Which of the following does NOT opens in a separate tab?
Form Layout
231
Which statement best describes Form Designer's Sections?
Sections are used to break up the form and group like information together.
232
When you change Settings (from Settings icon in banner frame), what does it configure?
Affects only user account
233
The Task (task) table is one of ServiceNow's core table and provides a series of standard fields used on each of the tables that extend it, such as __________
Incident, Problem
234
Which statement best describes Group?
• Group names are unique in ServiceNow.
• Group may contain other groups
• Child group inherits all roles owned by it's parent
235
Which UI action saves information for a new record and leaves the form?
Submit
236
What is the best practice to delete roles that are assigned to the group from a user record?
You must remove the user from the group record
237
What is an event?
An indication that certain conditions have occurred in the system, which are then responded to with pre-defined actions.
238
Creating notification allows administrators to specify all of the following except
Where to send the Notification
239
Each field has three key attributes which includes
label, name, value
240
Tables that exists in the base system are called?
Core tables
241
What is Access Control?
A security rule defined to restrict the permissions of a user from viewing and interacting with data
242
What is an Import Set?
Tool used to import data from various data sources, and map that data into ServiceNow tables.
243
What is Coalesce Fields?
The field will be used as unique key during imports
244
Which tool is used to determine relationships between fields in an import set and an existing table?
Transform Map
245
Benefits of having an accurate and up-to-date CMDB include:
Locating failed changes and associated incidents
Helping reduce or eliminate downtime
Facilitating quick analysis of impact
246
_______________ allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.
Knowledge Management
247
What access does a user need to be able to import articles to a knowledge base?
canContribute
248
What represents questions asked when ordering a catalog item?
Variables
249
ServiceNow Core actions for Flow Designer does not include which of the following?
Create User
250
A non-administrator user who is assigned one or more permissions to develop applications is called?
Delegated Developer
251
Which statement best describes difference between Data Policy and UI Policy?
UI policy is client side and the Data policy is server side.
252
Which type of table can be extended by other table and does not have a parent table?
Base Table
253
Access control rule may provide access security to following database objects?
Tables and Columns
254
What is the best regarding User/Group/Role
Roles should always be assigned to groups rather than individual users. Add Users to Group
255
Which statement best describes Business Rule?
It is server-side java script
256
Users are represented by a record on the following table
sys_user
257
What is part of Banner Frame?
User Menu, Global text search, Help Icon
258
What does Filter Navigator quickly navigates to?
Applications, Modules
259
Once access has been granted to a role, all of the groups or users assigned to that role are granted the same access.
t
260
Which role is assigned to Fulfiller?
itil
261
Where does the list (a set of records from a table) displays?
Content Frame
262
What are the different Context Menus available in a list view?
List Context Menu, Column Context Menu, Record Context Menu
263
Consider this list filter breadcrumb "All > Active = true > Assigned to = Bud Richman". What happens if user clicks on "Active = true" part of the breadcrumb?
List will be refreshed to retrieve all active records.
264
____ allows a field value to be edited in a list without opening the record.
List Editor
265
Which role is required to make tags visible to everyone.
tags_admin
266
What are the UI actions commonly displayed on a form header?
• Update
• Save
• Delete
267
What is Formatter?
An element used to display information that is not a field in the record
268
In the Form Design Interface, what are the two tabs part of Field Navigator?
Filter tab: allows you to search fields or field types
Fields tab - existing fields for the selected table which can be added to the form
Field Types tab - field types which can be added to the form.
269
Which field type displays information from another table?
Reference
270
Which module allows an admin to change the look and feel for an instance?
System Properties > Basic Configuration UI16
271
_____ can belong to more than one group, and ______ identify a subset of users based on roles.
Users, Groups
272
What variable type can be only used once in a catalogue item?
Requested For
273
On what condition is the delegated request experience not supported?
If two-step checkout is enabled
274
What editor is used by knowledge authors in order to apply predefined formats, code snippets, table of contents and find or replace text for a knowledge article?
HTML
275
Given that the prebuilt conversations in Virtual Agent Lite are read-only, how do you make the conversations available to your end users?
Duplicate and publish the topics
276
What does multiple connections support with IntegrationHub enable you to do? Select 3 Answers from the below options.
When a flow is promoted to production, re-establish a connection to each account without needing to modify the flow Override preset connections for flows, subflows, and
actions directly through Flow Designer Have more than one connection to the same integration provider
277
What authentication method is used as a Single Sign-On (SSO) identity
provider (IdP) to allow users to log in to ServiceNow using their social identity
provider, like Google and Okta?
OpenID Connect
278
What variable type should be used to allow uploading an attachment from a question in a catalogue item?
Attachment
279
What type of traffic can you apply an IP access control to your instance? Select 3 Answers from the below options.
Outbound, Inbound, Bidirectional
280
What HTTP request methods can be used in place of GET methods to return a response without a response body?
HEAD
281
Which of the following best describes Record Context Menu in a list?
Right-click in a row's cell to see a menu with actions related to the values that cell, such filtering options, assigning tags and more.
282
_________ provide an "at-a-glance" view of the list filter's conditions.
Breadcrumbs
283
What method is used to add fields on the form using Form Designer?
Drag and Drop
284
Which statement best describes Related Lists?
Related lists show records in tables that have a relationship to the current record.
285
What is the best practice of creating templates for the form?
Form that are used frequently such as incidents, problems, and change.
286
Which icon on the banner frame is selected to customize an individual's instance?
System settings (gear icon)
287
What is a ServiceNow Task?
A task is any record that can be assigned or completed by a user in ServiceNow.
288
Which statement best describes what occurs when removing a user from a group?
Roles inherited by that group are revoked for all the groups user belongs to
289
Which statement is incorrect about Task Assignment Agent Intelligence?
Uses machine-learning algorithms to set field values during record creation.
• Users with the admin or ml_admin role will be able to initiate the setup of agent
intelligence.
• Improves efficiency and quality, and reduce cost
• None of the above (correct)
290
Which of the following is the main area in all ServiceNow web pages?
Content Frame
291
What is a schema map?
A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
292
What refers to an application or system that accesses a remote service or another computer system, known as a server?
Client
293
Which group of permissions is used to control Application and Module access?
Roles
294
Where do you go to check application server and network responses?
System Diagnostics > Stats > Stats System Logs
295
Tables are made up of which of the following?
fields, records
296
Where would you go in ServiceNow to order services and products offered by various departments?
Service Catalog
297
What is the difference between UI Policy and UI Action?
UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users
298
Which setting allows the user to view knowledge articles without logging in?
ESS Role
299
A REQ number in the Service Catalog represents?
The order number
300
Which application is used to change the number format per table?
Number Maintenance
301
What is the platform name for the User table?
sys_user
302
Knowledge Base Search results can be sorted by which of the following?
Most recent update, Number of views, Relevancy
303
Table Access Control rules are processed in the following order?
table name, parent table name, any table name (wildcard)
304
The base table of "Change" table is:
Task Table
305
Knowledge articles within a knowledge base are grouped by category?
t
306
A role is recorded in which table?
Role[sys_user_role]
307
What are variables in regards with Service Catalog?
They define the questions to ask end user while ordering catalog items
308
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles?
User Criteria
309
Which one statement correctly describes Access Control rule evaluation?
If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
310
ServiceNow uses what term to describe all the data saved within a particular form?
Record
311
Which type of tables may be extended by other tables, but do not extend another table?
Base Tables
312
Which of the following client script works on list view?
OnLoad
313
Which statement is true about business rules?
A business rule can be a piece of Java script
314
Which of the following modules are available to ITIL users by default?
Incident, Problem, Change, Service catalog, Self - service
315
Business Rules are used to enforce mandatory data on a form?
316
From the User menu, which actions can a user select? (Choose three.)
Elevate Roles, Log Out ServiceNow, Impersonate Users
317
What is the master table that contains a record for each table in the database?
[sys_db_object]
318
Which technique is used to get information from a series of referenced fields from different tables?
Dot-Walking
319
What are the two pathways to view feedback left on a published article?
Knowledge > articles > My Flagged, Knowledge > articles > published
320
A Service Catalog may include which of the following components?
Record Producers, Order Guides, and Catalog Items
321
Which of the following gets automatically captured in an update set?
Tables, Forms, views
322
Which of the following is used to initiate a flow?
A Trigger
323
What is Business Service Map (BSM)?
A Business Service map graphically displaces the configuration items that compose a business service and indicates the status of those configuration items.
324
What are the types of SLAS in Service Now?
Underpinning contract Operational level agreement SLA agreement
325
Which one of the following modules can be used to view field settings for a table?
Tables and Fields.
326
Data Policy can enforce mandatory data on import. True or False?
t
327
Which one of the following statements is true for system administrators who are deleting tables?
Only tables beginning with ‘u_’ can be permanently deleted
328
What does Custom Charting Plug-in allow you to do?
Custom charting allows you to create charts when you have a requirement that cannot be satisfied with the Report Application.
329
Each knowledge base can have unique lifecycle workflow, user criteria, category structures, and management assignments. True or False?
t
330
Which type of tables may be extended by other tables, but do not extend another table?
Base Tables
331
What are the possible file formats for importing data into ServiceNow?
HTTP/SFTP, JSON, Excel, or CSV
332
ServiceNow is a Cloud based ITSM tool built on which of the following?
SaaS PaaS IT 3.0 ITIL v3 Web 2.0
333
What is the platform name for the User table?
sys_user
334
Table Access Control rules are processed in the following order:
table name, parent table name, any table name (wildcard)
335
What are the 4 aspects of SLA?
Task SLA, SLA Automation, SLA Workflow, SLA Definition
336
Which one of the following statement is true when using the slush bucket to design a form or list?
When the field is moved from the selected column to the available column, the field is removed from the list
337
Where would you go in ServiceNow to order services and products offered by various departments?
Service Catalog
338
UI Action can prompt that an Incident has been successfully submitted. True or False
t
339
What are the different Visual Task Board Structures used in ServiceNow?
Flexible, Freeform, Guided
340
Business Rules are used to enforce mandatory data on a form
341
Which one of the statement below describes the relationship between the incident table and task table?
The incident table extends the task table
342
What does a ServiceNow Homepage provide?
When a user logs to ServiceNow, they'll be taken immediately to their homepage. If
the user has a personalized homepage that's what they'll see. A user sees the homepage with the lowest Order value
343
Making the background color of the Development instance different from the Production instance makes it easily recognizable. Which one of the following is a correct list of steps to customize the background color of the header bar?
Rightmost portion of the banner > Gear icon > Theme.
344
A role is recorded in which table?
Role [sys_user_role]
345
What is the difference between UI Policy and UI Action?
UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.
346
What is a characteristic of importing data into ServiceNow?
An existing Transform Map can be used multiple times on the same import set
347
My company wants have the incident number prefix as ‘IN' instead of the default INC. As an ADMIN, what do I need to do?
Go to the number maintenance application and change the prefix to "IN” for the incident
348
How is assignment rule followed in terms of Role, User and Group?
Create Group and assign Roles to them, User is assigned to a Group
349
What is the organizing structure used in the Knowledge base to organize articles?
Within a Knowledge Base, articles are organized into categories.
350
A User is stored in which table?
User (sys_user)
351
What displays a set of records from a table?
List
352
When running transform on an import set, how does the ServiceNow instance handle the data being imported?
The import set acts as a staging area for records imported from a data source
353
Change tasks can manually be added in the following states. (Choose three.)
Implement, Assess, Authorize
354
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?
Metric
355
Which of the following statements is true when an incident has several child incidents?
Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.
356
Best Practices for using service catalog categories include _____________.
Organize Categories in a way that your audience will understand.
357
Which of the following outlines the ways changes may be related to incidents?
Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.
358
Which of the following statements are correct for standard changes? (Choose two.)
Standard changes are typically low risk and have detailed procedures. Standard changes can be automated.
359
What are the primary record types in configuration management?
Relationship Type and Configuration Item (CI)
360
Which role is required to delete an incident?
admin
361
What knowledge management capability allows users to ask and answer questions among peers within a knowledge base?
Social O&A
362
Which type of record may be used to initiate the process to deploy a fix to an incident?
Change Request
363
ATF can consist of steps that run on web browser
t
364
Notifications can be sent to individual users or to groups or to both.
t
365
Which of the following is useful if you have a set of fields that needs to be used in multiple record producers?
Variable Set
366
Any user can tag items and make them viewable by everyone
367
Which application scope is used to identify applications created before application scoping?
Global
368
Which module can be used to access system dictionary?
System Definition > Dictionary
369
Which of the following statements are NOT correct regarding the Schedule feature in reports? (select all that apply)
It can send email with the report attached to certain users or groups only for one time as specified in the schedule It can send an email with more than one report attached
370
You are designing a record producer. You need to add questions to the form to solicit information from customers. Which of the following should you use?
Variables
371
Which of the following modules can be used to view knowledge content?
Self-Service > Knowledge
372
Which of the following functionalities can tables that extend Task table take advantage of?
Approvals Assignments Workflows Inactivity Monitors Service Levels
373
Which module can be used to create assignment lookup rules?
System Policy > Rules > Assignments Lookup Rules
374
Which of the following are considered valid cases to use the flow designer?
When you need to orchestrate across services with little technical user knowledge
When you need to simplify upgrades and deployment When you need to reduce and simply scripting When integrating with 3rd party systems
375
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
The CMDB contains data about tangible and intangible business assets
376
Which three Variable Types can be added to a Service Catalog Item?
Multiple Choice, Select Box, and Checkbox
377
A group is stored in which table?
Group[sys_user_group]
378
What are the four knowledge workflows available in the ServiceNow base instance?
Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
379
Where do you go to confirm a recent upgrade to a feature release that has been performed?
System Logs > Events
380
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Dashboard
381
Which of the following are a type of client scripts supported in ServiceNow?
onCellEdit onSubmit onLoad onChange
382
What defines how departments work together to meet the service level requirements documented in an SLA?
Operational Level Agreement (OLA)
383
What information does the System Dictionary contain?
The definition for each table and column
384
What can trigger an event?
User Actions, Scripts
385
Tables that exist in the base system are called?
Core Tables
386
Which term refers to application menus and modules which you may want to access quickly and often?
Favorite
387
Which one of the following statements applies to a set of fields when they are coalesced during an import?
If a match is found using the coalesce fields, the existing record is updated with the information being imported
388
Which tool is used to have conversations with logged-in users in real-time?
Connect Chat
389
UI Policy can make fields read-only, mandatory, or hidden?
t
390
What does graphically display an infrastructure view for a configuration item and the business services that it is part of?
Dependency Views
391
Provides additional functionality within a ServiceNow instance?
Plugins
392
Which are states that you can make a field on a form using UI Policy?
Mandatory read-only Hidden
393
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
task
394
Buttons, form links, and context menu items are all examples of what type of functionality?
UI Action
395
Which of the following allows a user to edit field values in a list without opening the form?
List Editor
396
What is a Dictionary Override?
Dictionary Override sets field properties in extended tables
397
What is the name of the ServiceNow search engine?
Zing
398
Which one of the following statements is true about Column Context Menus?
it displays actions such as creating quick reports, configuring the list, and exporting data
399
Database live at the Data Center?
t
400
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
401
What is a formatter? Select one of the following.
formatter is a form element used to display information that is not a field in the record
402
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Maintain Items
403
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
They are the building blocks
404
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Virtual Agent
405
Which of the following concepts are associated with the ServiceNow CMDB?
Tables and Fields, A Database, Service Processes, The Dependency View
406
Which are valid Service Now User Authentication Methods?
Local database SSO LDAP
407
How is the Event Log different from the Event Registry?
Event Log contains generated Events, the Event Registry is a table of Event definitions
408
What enables you to define the conditions under which the running SLA will be completed and a new SLA will be attached?
Reset
409
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Mapping fields using a Field Map
410
Reports can be created from which different places in the platform?
View / Run module, List column heading
411
The baseline Service Catalog homepage contains links to which of the following components?
Record Producers, Order Guides, and Catalog Items
412
ServiceNow is a single-instance, multiple tenant architecture?
413
How to run Data Collector Jobs?
Performance analytics > Data Collector
414
Which one of the following statements best describes the purpose of an Update Set?
An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
415
What is the Import Set Table?
A staging area for imported records
416
What is a Record Producer?
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
417
What displays a set of records from a table?
List
418
What are the 5 provided Roles by ServiceNow?
System Administrator The admin role provides access to all platform features, applications, functions and data Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc Specialized Administrator Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web
services Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management
419
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
REQ (Number)>RITM (Number)>TASK (Number)
420
Which of the following statements is true when a new table is created by extending another table?
The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
421
Configuration will not affect what others see on their forms?
422
A User is stored in which table?
User [sys_user]
423
How are Workflows moved between instances?
Workflows are moved using Update Sets
424
What are the methods available for user authentication?
Local Database: The user name and password in their user record in the instance
database
• LDAP: The user name and password are accessed via LDAP in the corporate
directory, which has a matching user account in the database
• All of the above
• OAuth 2.0: The user name and password of OAuth identity provider, which has a
matching user account in the database
• Multifactor: The user name and password in the database and passcode sent to the
user's mobile device that has Google Authenticator installed
• SAML 2.0: The user name and password configured in a SAML identity provider
account, which has a matching user account in the database
• None of the above
• Digest Token: An encrypted digest of the user name and password in the user record
425
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A metric is used to measure and evaluate the effectiveness of IT service management processes
426
Where can Admins check which release is running on an ServiceNow instance?
Stats module
427
What is a characteristic of importing data into ServiceNow?
An existing Transform Map can be used multiple times on the same import set
428
Which one of these applications is available to all users?
Self-Service
429
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
They direct the user to a record producer
430
What is generated from the Service Catalog once a user places an order for an item or service?
A request
431
Data Policy can enforce mandatory data on import?
t
432
Which of the following is a contract between an IT service provider and third party?
Underpinning Contract
433
When working on a form, what is the difference between Insert and Update operations?
Insert saves changes and remains on the form, Update saves changes and exits the form
434
Which table is used to store Q&A data for knowledge articles?
kb_social_qa_question
435
What is the purpose of the Duration field in the incident form?
Time elapsed before the incident was resolved.
436
What is the module name that is used to access configuration base items?
Configuration > Base Items
437
When the state is "On Hold" and the "On Hold Reason" is "Awaiting Caller", the incident state will automatically change to "In Progress" once the caller user makes a change to the incident.
438
What is the base table for CMDB?
cmdb
439
Which one of the following variable types in NOT supported in mobile?
Multiple Choice
440
Which of the following are valid channels to create incidents?
Support Chat, Inbound Email, Service portal
441
Which module to use in order to configure creating requests via email?
System Policy > Email > Inbound Actions
442
Which of the following is used to determine which users can see certain catalog items?
User Criteria
443
What is the relationship between User table and Role table?
Many-to-many
444
Which table is used to store all the searches performed against knowledge base articles?
ts_query_kb
445
Which one of the following workshops identifies the technical requirements for implementation?
Technical workshop
446
Which of the following is a set of tables containing assets and business services controlled by a company?
CMDB
447
How to make a UI Action run on the client side instead of server side?
Select the "Client" checkbox
448
Which of the following is most suitable to apply governance rules to decide who can access certain fields in certain tables?
ACL
449
What happens when you change the order of columns using the Column Context Menu > Configure > List Layout?
The order of columns for this list changes for all users except the users who personalized the list
450
Which one of the following authentication methods is not supported in ServiceNow?
• LDAP
• Digest Token
• OAuth
• SAML
451
Which one of the following orders is used by default to sort lists?
order > number > name
452
The branding changes applied using the Settings icon will only affect the currently logged-in user and will not affect other users
t
453
One of the important features in Now Platform is that it is specialized to specific departments
454
Every task can be assigned to an assignment group and to a specific user at the same time.
t
455
Which table is used to store Roles?
sys_user_role
456
Which of the following modules can you used to access variable sets?
Service Catalog > Catalog Variables > Variable Sets
457
When personalizing a list view, the Personalize List (gear) icon changes to show that the list has been personalized
t
458
The benefit of the activity stream inline editor is that you can add comments to tasks without opening them
t
459
You are trying to import some data and you would like to map the fields in the source with the fields in the target table. Which of the following features provides visually intuitive environment for specifying mapping between Import Set fields and Target table fields?
Mapping Assist Utility
460
You need to create a new field in a table. What is the field type that you should use if your field needs to display records from another table?
Reference
461
ServiceNow instance is single-tenant
t
462
In the context of Flow designer, which of the following are examples of ServiceNow core actions? (select all that apply)
Delete Record Wait for Condition Ask for Approval
463
In a catalog item, you need to change the "Order Now" button to read "Submit", what should you do?
In catalog item, Select "Submit" in "Request Method" field
464
Which of the following are valid options in the "When" field in the business rule form?
After Async Before Display
465
Delegated developers automatically get the admin role
466
There is no need to create new Import Set for every time you need to import data, you can reuse the Import Set if you're importing data with the same columns
t
467
UI Policy is applied on all data input no matter what the channel is, including web form, import sets, ...etc
468
Which of the following ways can be used to open the List Context Menu
Right-click on the list header Click on the list menu icon
469
The System Administrator role is one of the baseline roles and it contains the security_admin role
470
Related lists do NOT appear on a form until a record has been saved to the database
t
471
Which ServiceNow product can be used to populate the CMDB?
Discovery
472
The impersonate feature is not recommended because there is no way to know what actions the impersonator took on behalf of the impersonated user
473
ServiceNow consists of standard integration with LDAP
t
474
Tables that exist in the base system are called ..........
core tables
475
The Run button in the report designer does NOT save the report.
t
476
Which of the following statements is true regarding Connect Chat?
Connect Chat can be used to communicate with any user of the ServiceNow instance
477
A data policy defined for a table will only run when data is inserted through the form, but it will not run when the data is inserted via import set.
478
Which of the following are components within the Application Navigator?
All Applications, Filter Navigator, Your History Favorites
479
Which module can be used to see a list of favorites defined by all users?
System Definition > Bookmarks
480
When using the form designer, by default, the first section in the form is readonly.
t
481
The field name is a user-friendly term which allows people to identify the field in the user interface
482
When merging 2 update sets, what happens if every update set consists of changes on the same object?
The most recent change will be the one moved to the new, merged Update Set
483
When deploying update sets from an instance to another, both instances should be on the same version to make sure that the deployment works well
t
484
Which of the following tables is used to store changes that are captured by update sets?
Customer Update
485
Multi row variable sets can only be used in one record producer or catalog item.
486
Which module displays a list of tasks assigned to a user's group but not yet to a specific user?
Service Desk > My Groups Work
487
The disadvantage of enabling the virtual agent is that some users would prefer to speak to a human agent
488
You are importing data from an excel sheet into the Incident table. Which of the following features should be used to map the columns in the excel sheet with the columns in the Incident table?
Transform Map
489
Javascript can run on both client side and service side
t
490
You are designing a form for a specific record. Which of the following is useful if you need to allow fields to be populated automatically?
Template
491
Which prefix is used for custom tables in the global application?
"u_"
492
Which module should be used to create visual task boards?
Self-Service > Visual Task Boards
493
What happens when you change the order of columns using the Personalize List (gear) icon in the list column header?
The order of columns for this list changes only for the logged-in user
494
What are the 3 components of the form designer?
Page header Field navigator Form layout
495
Which of the following chart types can be created directly by right-clicking a list?
Bar chart, Pie chart
496
Which of the following context menus can be used to change the list view?
List Context Menu
497
Which module can be used to access catalog categories?
Service Catalog > Catalog Definitions > Maintain Categories
498
How to make a Client Script run on the server side instead of client side?
Client scripts can only run on client. There isn't a way to make them run on the server
499
Roles can be assigned to groups but they cannot be assigned to individual users
500
Which of the following are valid ways to create favorites that will appear in the Favorites tab in the Application
Click "Create Favorite" from a list context menu Click "Create Favorite" from a form context menu Click the start icon next to a module Click the start icon next to a application Drag a breadcrumb to the Favorites tab
