CSA Updated Flashcards
(149 cards)
Which are valid Service Now User Authentication Methods? (3)
A. XML feed B. Local database C. LDAP D. SSO E. FTP authentication
B. Local database (R)
C. LDAP (R)
D. SSO (R)
Which of the following are configured in an Email Notification? (3)
a) Who will receive the notification.
b) What content will be in the notification.
c) When to send the notification.
d) How to send the notification.
a) Who will receive the notification. (R)
b) What content will be in the notification. (R)
c) When to send the notification. (R)
What is generated from the Service Catalog once a user places an order for an item or service?
A. A change request
B. An order Guide
C. A request
D. An SLA
C. A request
Which term refers to application menus and modules which you may want to access quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
B. Favorite
Reports can be created from which different places in the platform? (Choose two)
A. List column heading
B. Metrics module
C. Statistic module
D. View/Run module
A. List column heading
D. View/Run module
Knowledge Base Search results can be stored by which of the following? (Choose three)
A. Most recent update B. Popularity C. Relevancy D. Manager assignment E. Number of views
A. Most recent update
C. Relevancy
E. Number of views
The display sequence is controlled in a Service Catalog Item using which of the following?
A. The Default Value field in the Catalog item form
B. The Sequence field in the Catalog item form
C. The order field in the Variable form
D. The Choice field in the Variable form
C. The order field in the Variable form
From the User menu, which actions can a user select? (Choose three)
A. Send Notifications B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users E. Oreder from Service Catalog F. Approve Records
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
Which one of the following statements applies to a set of fields when they are coalesced during an import?
A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
B. If a match is not found using the coalesce fileds, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fileds, the existing record is updated with the information being imported
A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
A Service Catalog may include which of the folloeing components?
A. Order Guides, Exchange Rates, Calanders
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Calalog Items
D. Record Producers, Order Guides, and Calalog Items
Which of the following statements is true for the Form Designer? (3)
a) To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form.
b) To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the form and then configure the new field.
c) To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button.
d) To add a section to the form layout, drag it from the Field Types tab to the desired destination on the form
a) To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form. (R)
b) To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the form and then configure the new field. (R)
c) To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button. (R)
Which one of the following is NOT a debugging strategy for client-side scripts?
A. g_form.addInfoMessage()
B. Field Watcher
C. jslog()
D. gs.log()
D. gs.log() (R)
What should you do to see what scripts, reports, and other application artifacts will be in a published application?
A. Enter the name of the Application in the Global search field
B. Open the list of Update Sets for the instance
C. Examine the Application Files Related List in the application to be published
D. Open the artifact records individually to verify the value in the Application field
B. Open the list of Update Sets for the instance (R)
Which of the following is NOT a trigger type in Flow Designer?
A. Outbound Email
B. Application
C. Record
D. Schedule
A. Outbound Email (R)
Which one of the following is a list of Link types?
A. List of Records, Separator, Catalog Type, Roles
B. Assessment, List of Records, Separator, Timeline Page
C. List of Records, Content Page, Order, URL (from arguments:)
D. Assessment, List of Records, Content Page, Roles
B. Assessment, List of Records, Separator, Timeline Page (R)
Which one of the following is true for a table with the “Allow configuration” Application Access option selected?
A. Only the in scope application’s scripts can create Business Rules for the table
B. Any user with the application’s user role can modify the application’s scripts
C. Out of scope applications can create Business Rules for the table
D. Out of scope applications can add new tables to the scoped application
C. Out of scope applications can create Business Rules for the table (R)
Which of the following are true for reports in ServiceNow? (Choose three.)
A. Any user can see any report shared with them.
B. Can be a graphical representation of data.
C. All users can generate reports on any table.
D. Can be run on demand by authorized users.
E. Can be scheduled to be run and distributed by email.
A. Any user can see any report shared with them. (R)
B. Can be a graphical representation of data. (R)
D. Can be run on demand by authorized users. (R)
Which of the following is NOT supported by Flow Designer?
A. Call a subflow from a flow
B. Test a flow with rollback
C. Use Delegated Developer
D. Run a flow from a MetricBase Trigger
B. Test a flow with rollback
Which of the following features are available to Global applications? (Choose two.)
A. Automated Test Framework
B. Source Control
C. Delegated Development
D. Flow Designer
C. Delegated Development
D. Flow Designer
Which one of the following is NOT a UI Action type?
A. List choice
B. Form button
C. List banner button
D. Form choice
D. Form choice
What is the path an Administrator could take to view the fulfillment stage task list for order placed by a user?
A. RITM (Number) > REQ (Number) > PROCUREMENT (Number)
B. REQ (Number) > RITM (Number) > PROCUREMENT (Number)
C. REQ (Number) > RITM (Number) > TASK (Number)
D. FULFILLMENT (Number) > RITM (Number) > TASK (Number)
C. REQ (Number) > RITM (Number) > TASK (Number)
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectivness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effevtiveness of flows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
What information does the System Dictionary contain?
A. The human-readable labels and language settings
B. The definition for each table and column
C. The information on how tables relate to each other
D. The language dictionary used for spell checking
B. The definition for each table and column
Which one of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-Service
D. Self-Service