CSC Training Flashcards
0
Q
What is align?
A
To align a bolt
On panel to adjacent panels is no more than the time allows for R&I.
1
Q
What is overlap?
A
Reduction of time when there are common operations between 2 Panels. .4 for adjacent panels and .2 for opposit panels
2
Q
What is a windshield made out of?
A
Layered Glass
3
Q
What is laminated glass?
A
Layered glass used in windshields. It is comprised of 2 layers of glass and in between is a plastic film.
4
Q
What are windshields installed with?
A
Urethane
5
Q
When do you use epoxy
Primer?
A
Should only be used where the glass is being set. Reg primer will prevent adhesion .
6
Q
What is PDR?
A
Paint less Dent Removal
7
Q
What is a tram gauge?
A
It is for
Point to
Point measurements
8
Q
How do you know grit on sand paper?
A
By how many particles of sand per square inch. The more sand the finer the grit
9
Q
What is SMC?
A
Sheet molded compound. A fiberous mater kind of like fiber glass. Not carbon fiber
10
Q
What is HSLA
A
High strength low alloy
11
Q
What is UHSS
A
Ultra high strength steel
12
Q
Where would you find sound deadening pads?
A
In the truck area, in the rocker panel in the quarter
13
Q
Why can’t aluminum be repaired?
A
It can be repaired it is difficult but can be. You need a clean room, special tools and special training
14
Q
Where would you find an upper rail?
A
On the apron
15
Q
Another name for engine cradle?
A
Subframe
16
Q
Where would you find an pretensioner?
A
Seat belt component that tightens the slack on the belt when the vehicles involved with an accident it is in the buckle
17
Q
What does the “E” I. e-Coat mean?
A
Electrodeposition. It is the black coating on new parts
18
Q
What does it mean if a part is galvanized?
A
It is coated in zinc.
19
Q
What is a paint cap?
A
It is the maximum amount an insurance company will allow you to charge per repair.
20
Q
When is spot refinish appropriate?
A
Inside of a panel, rear body panel, core. Support inside for shell.
21
Q
Name the 3 corrosion protections when repairing a door skin?
A
Intrusion beam adhesive kit, weld-through primer and seam sealer
22
Q
Name the 4 corrosion protection?
A
Weld-through primer,cavity wax, seam sealer/ caulking and undercoating
23
Q
When would you use “rope”?
A
Pull molding pliable molding around glass. If the molding is not pliable you would mask the glass. Things to com sister is age of vehicle, insurance company. If ther has been previous repairs
24
What is the refrigerant used.?
R134A
25
When would you use evac & recharge A/C?
Only when you replace a condenser or when you R&I a condenser.
26
When you can't find a repair procedure in CCC where would you get a procedure from?
Repairprocedures@calibercollision.com
27
What digit if the VIN tells you the year of the vehicle?
The 10th digit
28
What type of material would you use adhesion promoter for?
Raw plastic
29
When would you use a let down or drop down panel?
With 3 Stage or pearl paint
30
What does CSEP Stand for
Caliber service excellence program
31
What are the 3 legal liabilities?
Due Care, Act or Omissions and Failure to Warn
32
What is Due Care?
Not taking due care is not performing repairs completely and correctly which leads to injury or other harm.
33
What is acts or omissions?
Acts or omission refers to faulty work being performed or failure to repair existing damage without a signed release from the vehicle owner
34
What is failure to warn?
Failure to warn is withholding information from the customer about a defect in the repair or about a defect on the vehicle of which you were aware or should have been aware.
35
What are the two types of releases?
Unsafe vehicle release and airbags not replaced unsafe vehicle release
36
What color do you want Mark prior damage with?
Red
37
What are the seven steps of metal repair?
```
Grind paint from damages area
Restore basic shape
Shrink metal
Weld tears in metal
Grind metal to prep for filler
Apply plastic filler
Final sand and featheredge
```
38
What percentage of refinish hour is for base coat?
19%
39
What does the typical tire code mean?
P 205/75R-14.
P = passenger type
205 = tire width in millimeters from sidewall to the other
75= ratio of height to width
R = type of tire radial, B bias-belted d- bias-ply
14 Is the diameter in inches of the wheel to which the tire is to be mounted
40
What does the Mig welding stand for?
Mig stands for. Metal inert gas
41
What is TIG welding?
Tungsten inert gas
42
What is the most comely used metal?
Mild steel
43
When would you bond panels?
Never. Must weld glued panel
44
What is TPMS?
Tire pressure monitoring system
45
What is a indirect monitoring system ?
A sensor located in the passenger compartment
46
What is a direct tire monitoring system ?
A sender on each tire.
47
When do you take a basecoat reduction?
When you would not be putting the color on the entire panel or when you are blending within a panel
48
When would you use mold material removal?
When prepping raw new plastic
49
How long should you wait before sealing paint using Teflon coating or other type of coating
A minimum of 30 days. Do not wax new parts for 30 days because the paint is still releasing gas. Do not put on clear bras until 30-60 days
50
What is CSC responsibilities?
Customer service
51
Where should customer conversations be documented?
In the customer experience dashboard
52
What is an express repair?
15 hours or less
53
What is twist?
Twist occurs when two opposite diagonal corners of a center section are high compared to the two other corners
54
When does diamond occur and where does it occur?
Diamond occurs when the center section of the vehicle is no longer Square this type of damage may result from a front or rear hit to a side rail diamond can only occur on a conventional frame vehicle
55
When do you write set up no-measure?
Sheet-metal pulls only may properly be performed without the use of measuring device the accuracy of the sheet metal pull is determined by the consistency of the body gaps and proper operation of movable sheet-metal panels
56
What is the name for a collapsed rail?
Mash, short rail or collapse
57
What is tempered glass?
A heated or chemically strengthened type of glass generally used for side and back glasses
58
What is encapsulated glass?
A glass with a seal surrounding permanently connected to one portion or the entire piece using plastic frame , fasteners, clips etc.
59
What is aftermarket film tint?
A film placed on the inside of the glass to allow less light transmission.
60
Where is the pitman arm located.
Connects from the steering and connects to the center link.
61
Where is the pinion gear?
Connected to the main shaft and rack in rack and pinion
62
Where does the rack connect to?
The tie rods
63
What do the connects to the upper strut mount.
The strut tower and coil spring.
64
What does the strut assembly attach to.
Upper strut mount and knuckle
65
What does the knuckle attach to.
The strut assembly and the ball joint
66
What is a C. V. Joint ?
Constant velocity joint. Universal joint used on front wheel drive trains. Can maintain a constant speed for the half shafts regardless of angle.
67
What does knuckles connect to.
It connects the strut assembly and the lower control arms.
68
What connects to the C. V. Joint.
The axle assembly and the steering knuckle.
69
What connects to the lower control arms.
The knuckle, sway bar, strut rod.
70
What are other names for sway bar.
Stabilizer bar or anti sway bar
71
What is a McPherson strut.
It combines the shock absorber and coil spring in a single assembly built into a strut outer housing.
72
What is the purpose of the coil spring.
They control the vehicles ride height and absorbs energy.
73
What does a shock absorber do.
They keep the tires in contact with the road. They absorb energy by control spring and suspension movement.
74
What does a upper strut mount do
Allows shock and steering to swivel
75
What allows the steering and shock to swivel.
Upper strut mount
76
What is the purpose of the lower control arm.
To allow upward and downward movement motion of the suspension
77
What does a sway bar do?
Stabilizes the car when cornering
78
What is rack and pinion steering?
One of two major steering systems it uses pinion gear and rack to move the wheel. Rack is the housing.
79
How do you adjust tow.
With the outer tie rod
80
What does the outer tie rod connect to?
To the steering knuckle
81
Where is the inner and outer tie rods
At the ends of the center link. First inner and then outer. The outer connects to the knuckles
82
What is the toughest part of the suspension?
The knuckle
83
What are two types of suspension.
Typical front wheel drive and conventional
84
What is another word for conventional suspension?
Parallelogram
85
What does the pitman arm attach to?
Connects to the center link
86
What is the idler arm connected to?
The center arm and the fram
87
What balances the pitman bar?
The idler arm
88
What are the two major types of steering systems?
Parallelogram or conventional and the other is Rack and Pinion.
89
What component extends from the gear box to the center link ?
Pitman arm
90
IN RACK AND PINION STEERING SYSTEM WHAT HAPPENS TO THE RACK WHEN THE PINGING HERE TURNS?
It moves right or left depending on which way the steering wheel turns.
91
What is another name foe axle?
Half shaft
92
What is the most common type of upgraded vehicle wheel made of?
Cast aluminum
93
What is a anti-static bar?
Sway bar or stabilizer bar
94
How do you prep a panel for blend?
Detrim, scuff with scotch bright or lightly sand.
95
What is camber?
Camber is the lean, expressed in degrees that the tire deviate from true vertical
96
What happens when toes are out?
Toes out are negative
97
What do you have when toes are in?
Toes in are positive
98
When the wheel leans at the top towards the center of the vehicle it is ?
It is negative camber
99
What does it mean when the top of the wheel leans out from the center of the vehicle?
It is positive camber
100
What is caster?
Caster is the angle formed by a line through the pivot points of the wheel compared to vertical.
101
When should you include a suspension alignment on the estimate?
- When a wheel has taken a direct impact
- When frame repairs are performed that move the area where the suspension mounts to the frame
- When A suspension component is replace
- when suspension is replaced and reinstall during repairs.
102
When would it not be okay to remanufacture a cast iron wheel?
If large chunks are missing
103
What goes missing when a wheel is out for remanufactoring?
Valve stems, caps and center locks
104
Where does diamond happen?
Diamond occurs when the center section of the vehicle is no longer Square. This type of damage may result from a front or rear head to a side rail. Diamond can only occur on a conventional frame vehicle.
105
Name two types of conventional frames?
Ladder for you SUVs and trucks and perimeter for large passenger vehicles.
106
Name two things you need to do to a new raw bumper?
Remove mold release agent prior to beginning priming or prepping
Apply adhesion promoter
107
When would you use A/C recovery?
It is performed when refrigerant requires removal from a closed non-leaking system prior to repairs
108
Name five things to ask a customer regarding the repairs?
- Which seats or seatbelts were in use at time of loss
- was there a child seat in the vehicle and was it in use at time of loss
- did the vehicles wheels hit a curb or other object
- was the vehicle push well the brakes were engaged
- did anything hit the undercarriage? or several other questions
109
How many kinks are limited to a frame rail?
None you will need to replace the frame rail
110
Cavity wax
What kind of corrosion protection for a frame rail?
111
Why do a basecoat reduction?
When not applying base coat for the full panel during refinishing
112
What is included in a refinish hour?
Solvent wash panel,, scuff and clean, mask adjacent panels up to 36 inches exterior only, prime and/or seal as required, final sanding and cleaning, mixing materials, adjust spray equipment, apply color (base coat only) and clean equipment
113
What is repair process email address?
Repairprocedures@calibercollison.com
114
What items under a hood can be plastic repaired?
Headlamps mounting panels,plastic covers, upper cover panels, engine under cover panels, fan shrouds, washer bottles, coolant tanks, air cleaner housings, air inlets, fuse box assemblies, misc plastic components
115
What cannot be repaired by plastic repair?
Bumper reinforcement bars, any high-pressure coolant component, radiators, fuel tanks, batteries, safety related components, any parts prohibited from repair by the vehicle manufacturer.
116
What does included mean?
When one labor operation is included in the labor allowed for another labor operation already being performed during the repair, therefore no additional labor time can be assigned to the new operation.
117
What are the five steps of note taking for repairs?
Parts and repairs, blend and detrims, frame and sheet metal pulls, suspension mechanical electrical and SRS then additional items.
118
What system would you find a vapor canister?
Emission. control system
119
When would you use spot refinish?
Spot refinish should be utilized when ever you have the opportunity to avoid clear-coating an entire panel. Can be used under hoods on the rear body panel on the inside of the quarter panels when you are fixing under the engine components like the apron or the .frame.
120
What is the maximum time allowed for a basecoat reduction?
-.2
121
What does OEM stand for?
Original equipment manufacturer.
122
What is the name of the sealant used for reinstalling a bolt in the quarter glass?
Butyl tape.
123
Name six things to consider when determining repair time on a panel?
Is it aluminum? Is it UHSS? Thickness of metal, acess from backside, number of body line affected, location of damage, size of damage on the panel, is it visible or hidden, depth of dent, color of vehicle.
124
What is the name of the marker used a map cars?
Postcards
125
What is the line used to measure the height of a vehicle?
Datum plain
126
How many points do we measure from?
8
127
What are the seven steps of metal repair?
Grind paint from damaged area, restore basic shape of metal, shrink, weld tears in metal, grind metal to prep for filler, apply plastic filler, final sand and featheredge.
128
What is the difference between color sand and buff and de-nib and polish?
Color sand and buff is for smooth finish to entire panel to even out the orange peel. De-nib and polish is to spot the defects in a panel and only spot sand here and there. De-nib is to clean the coolers
129
When would you transfer a welded bracket?
When it is a separate part to purchase or when the new panel does not come with that piece
130
What type of glass do you use for a side glass?
Tempered glass
131
Type of glass do you use for a windshield?
Laminated or layered safety glass
132
What is AS1, AS2, and AS3 glass stand for?
AS1 is laminated glass has high clarity can be used on any part of car
AS2 is tempered glass is used for side and back glass has slight tint
AS3 laminate or tempered glass has deep tint or privacy glass can be used anywhere on the vehicle except windshield.
133
What is a floating glass?
A glass with no molding around it
134
Name items on an estimate that are taxed?
Parts, paint materials and the miscellaneous items that would stay on the car.
135
What is the time to rope a floating glass?
None, you will need to mask floating glass
136
What is evacuation?
It is an operation used whenever an air condition component is replaced or removed for repairs. The purpose of the evacuation is to pull ll moisture from the system and check for leaks.
137
Name the powder residue that comes from an airbag once it's deployed?
Cornstarch or talcum powder
138
If a wheel is straight up and down it is said to have?
Zero camber
139
What does it mean if the wheel leans in at the top?
It has neg. camber
140
What is it if the tire leans out at the top?
It has positive camber
141
What it camber?
It is the angle of the tire in relation to the road surface
142
What is caster?
Is the angle formed by a line through the
| Pivot points of the wheel compared to vertical
143
What is positive caster?
When the wheel is in the front of the load. The pivot point is set further to the rear
144
What other alignment item does caster affect?
Toe in because the more a vehicle has in caster the more the wheels tend to toe in
145
What are the components of the exhaust system?
Exhaust manifold, exhaust pipe, catalytic converter, intermediate pipe, muffler, kick up pipe, resonator, and tail pipe
146
Where is the kick up pipe located?
Between the muffler and the resonator
147
Where is the intermediate pipe located?
Between the catalytic converter and the muffler
148
Where is the exhaust pipe located?
Between the exhaust manifold and the catalytic converter
149
What two pipes are the catalytic converter located?
Exhausted and intermediate pipe
150
Where is the tail pipe?
At the end of the exhaust system at the rear of the vehicle
151
What does a catalytic converter do?
Contains a material designed to trigger a chemical reaction that purifies the gases
152
What does the muffler do?
It is used to reduce the noise of the escaping gas exhaust gas
153
What does a resonator do?
It is also used to reduce noise if exhaust gas
154
What is the emissions control system?
System that controls the amount of hydrocarbons, carbon monoxide and nitrogen oxide that the car releases into the atmosphere
155
What are the components of the emission systems?
Vapor canister, fuel vent line, PCV valve, EGR valve and catalytic converter
156
What is a vapor canister and where is it located?
Also called charcoal canister or carbon canister helps control the emissions of hydrocarbons. The charcoal inside the canister absorbs fuel vapor that had evaporated from the fuel tank. It is located in the engine compartment
157
Where is the fuel vent line?
Carries vapors to the fuel tank. It is between the vapor canister and the fuel tank
158
What is a PCV Valve?
Positive crankcase ventilation valve. Controls the emissions of hydrocarbons from the crankcase into the intake manifold
159
What is a EGR Valve?
Exhaust gas recirculation valve. Limits the emissions of hydrocarbons and has an important role in the control of nitrogen oxide emissions
160
What is evacuation?
It is an operation used whenever an air condition component is replaced or removed for repairs. The purpose of the evacuation is to pull ll moisture from the system and check for leaks.
161
What is recharge A/C?
The operation is performed when air conditioning condenser or other a/c parts are replaced or removed.
162
What is refrigerant recovery?
It is not included in labor for a/c recharge but is performed when refrigerant requires removal from a closed (not leaking) system prior to repairs
163
What are refrigerant charges.
Consult Drp guideline for charges as well as center procedures
164
What is the parts ranking.
A/m high margin
Remanufacture medium margin
OEM medium margin
LKQ low margin
165
What is part of the electrical system.
Ignition switch, electrical control unit, starter solenoid, starter motor, spark plugs, distributor, ignition coil, battery, voltage regulator, and alternator
166
What does the ignition switch do?
As the key turns in the ignition switch it closes a circuit that allows the electrical current stored in the battery to flow into the starter solenoid.
167
What is included in the starting systems?
Ignition switch, battery, starter solenoid, starter motor, Pinion Gear, flywheel and neutral safety switch
168
What is included in the ignition system?
Ignition switch, battery, ignition coil, distributor, spark plug, electrical control unit
169
What is a electric control unit?
The electric control unit manages the amplification of voltage within the ignition coil and the distribution of the amplified voltage from the distributor to the spark plugs. It is part of the ignition system.
170
What is included in the charging system?
Alternator, voltage regulator, battery and ammeter?
171
What is included in the engine cooling system?
Radiator, radiator hoses, fan, water pump and heater core
172
What is a water pump?
A water pump, pumps the water-coolant mixture through the engine cooling system via a lower radiator hose.
173
What is found in the radiator assembly?
Radiator support, upper and lower tie bars, baffles, upper and lower tanks, filler neck, radiator cap, radiator core, tubes, fins, coolant recovery tank
174
What are tubes?
Tubes are attached to the radiator tanks. These tubes are channels through which the water flow in the radiator.
175
What are fins?
The tubes are separated by fins. The fins are made of copper aluminum or plastic. As the heated water coolant mixture enters at the top of the radiator and descends into the tubes, air drawn in by the fan rushes through the fins cooling the water with in the radiator tubes.
176
What's sits inside the steering wheel and allows the wheel to turn while still keeping an electrical connection for the airbag and other electrical devices within the steering?
The clock spring
177
What is the wait time before ceiling paint?
30 days
178
Name two reasons why we do not repair aluminum?
We do repair aluminum. You need a clean room special tools and special training in order to repair aluminum.
179
What is a conjunctive repair?
When pulling a panel it fixes the panel the inner structure
180
Where is a parcel shelf?
The rear package shelf or tray extends inside the vehicle to the upper portion of the rear of the back seat it is also known as the rear package shelf or partial tray
181
What is another name for an engine subframe?
Engine cradle
182
What system does a pretension ear belong to?
The SRS supplemental restraint system
183
What color are high voltage cables?
Orange
184
What is the name of the ozone safe refrigerant?
R134A
185
What is another word for out of level frame?
SAG
186
What is another name for front lower side member
Frame rail
187
What is the purpose of the A/C dehydrator?
The receiver dehydrator which is located between the condenser and expansion valve stores the refrigerant and keeps it clean a drying agent or desiccant is used to remove moisture
188
Ignition system is part of what system?
The electrical system
189
Frame measurements are expressed in what?
Millimeters
190
In what year did vehicle start having 17 digit VIN numbers?
1979
191
How often should you contact the customer for express repairs?
Every day
192
What is a level to repair?
No more than two damaged exterior panels that need to be repaired or replaced no structural damage no welding
193
In order for update promised to work properly what do you need to have it in CCC?
Completed out date
194
When would you need to spot refinish it welded panel?
When it is a hidden panel
195
What is a betterment?
It is the financial portion of a rare item the customer is responsible for pain
196
What is step seven of the owners manual?
Perform quality repairs
197
What is a thermostat and where is it located?
A device located where the upper radiator hose meets the top of the engine it is close when the engine is cold and opens gradually as the engine temps increase controlling the temperature of the water coolant system. it is in the engine compartment near the radiator.
198
What is overlap?
Overlap the reduction in labor time of one operation because another labor operation already being performed on an estimate make the new operation easier than it would've been performed as a standalone operation overlap applies to body repair replacement and refinish labor times
199
What is overhaul?
To remove an assembly completely disassemble it visually inspected replace any damaged parts reassemble and reinstall it on the vehicle make any necessary adjustments. overhauls includes the R&I operation
200
What is the program that racks up point and is sent for review?
Advisor report
201
What is the program that racks up point and is sent for review?
Advisor report
202
Where do you update all customer contact?
In the customer experience dashboard
203
What is gross profit?
The balance of sales that is left when you have removed all costs that are related to prducing that item
204
What is the sales mix goal?
48 labor 38 parts 10 paint material and 4 other
205
What is included in set up and measure?
Mounting and securing, disconnecting the battery, removing wheels if necessary, attaching measuring devises and removing some basic parts taking recording and printing measurements
206
When is okay to set up and no measure?
When doing sheet metal pulls
207
What should you consider when determining measure or no measure on a fram pull?
Is there a reasonable suspicion of structural damage related to the loss, is there suspected structural damage not related to the loss, is welded sheet metal above the frame only affected?
208
What are the 6 repair plans?
Express, drive, non drive, warranty, internal, hail
209
What is NPS and it's benchmark?
Would they refer us. They give us 9and 10's. Our benchmark is 85.9%
210
What is delivered on time and it's benchmark?
It is when the vehicle is promised and the benchmark is 93.3%
211
What is kept informed and it benchmark%
Keep in contact with customer on a regular basis. The benchmark is 100%
212
What is keys to keys benchmark?
8.5 days
213
What is return rate benchmark?
10.3% or less
214
What is another name for LKQ ?
Recycled or used
