cultural competency

Question 1

define culture

Answer 1

learned traditions, principles, and guides of behavior that are shared among members of a particular group

Question 2

define competence

Answer 2

the ability to do something successfully or efficiently

Question 3

cultural competency in the health setting

Answer 3

the application of cultural knowledge, behaviors, and interpersonal and clinical skills that enhances a provider’s effectiveness in managing patient care

Question 4

define race

Answer 4

categorization of a population based on physical appearance (not genetically defined)

Question 5

examples of traits race is based off

Answer 5

physical appearance, skin color, eye color, hair color, bone/jaw structure

Question 6

define ethnicity

Answer 6

groups in which members share a cultural heritage from one generation to the next

Question 7

ethnicities are linked by

Answer 7

nationality, religion, common heritage

Question 8

can people of the same race be a different ethnicity

Answer 8

yes

Question 9

race classifications

Answer 9

white, black, Native American, Alaska native, Asian, native Hawaiian, and other pacific islanders

Question 10

non-Hispanic white

Answer 10

Caucasian

Question 11

non-Hispanic black

Answer 11

African American

Question 12

visible aspect iceberg comparison

Answer 12

visible aspects of culture are above the surface

• observable behaviors
• easy to identify and know

Question 13

invisible aspect iceberg comparison

Answer 13

invisible aspects of culture are below the surface

• subjective
• non observable behaviors

Question 14

surface culture

Answer 14

most easily seen (dress, dancing, cooking)

Question 15

shallow culture

Answer 15

unspoken (eye contact, concept of time, body language)

Question 16

deep culture

Answer 16

unconscious (world ethic, values, beliefs)

Question 17

bias

Answer 17

a predisposition or a preconceived opinion that prevents a person from impartially evaluating facts that have been presented

Question 18

implicit bias

Answer 18

refers to the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner

Question 19

explicit bias

Answer 19

those that are held or endorsed on a conscious level (overt prejudice)

Question 20

examples of implicit bias

Answer 20

black people are more likely to categorize non-weapons as weapons

Question 21

stereotype

Answer 21

an exaggerated belief, image or distorted truth about a person or a group (generalization that allows for litter or no individual differences or social variation)

Question 22

prejudice

Answer 22

feelings or attitude toward a person based on their affiliation with a group (usually negative)

Question 23

discrimination

Answer 23

an action that typically results from prejudice, behavior directed against persons bc of their membership in a particular group

Question 24

microaggressions

Answer 24

everyday verbal, nonverbal, and environmental slights, snubs, or insults, whether intention or unintentional, that communicate hostile, derogatory, or negative messages to target persons based solely upon their identity

Question 25

define continuum

Answer 25

developmental process that evolves over an extended period of time

Question 26

culture destructiveness

Answer 26

differences seen as a problem; identifies one superior culture

Question 27

cultural incapacity

Answer 27

lacks awareness and skill; perpetuates stereotypes; paternalistic toward non-dominant group

Question 28

cultural blindness

Answer 28

all cultures are alike; culture dose not account for differences

Question 29

cultural pre-competence

Answer 29

recognizes differences; complacent in making change

Question 30

cultural competency

Answer 30

accepts, appreciates and values differences; seeks opinions of diverse groups

Question 31

culture proficiency

Answer 31

actively educates less informed; seeks to interact with diverse groups

Question 32

pharmacists role in cultural competency

Answer 32

having an ability and willingness to adapt the way one works to fit the patient's cultural or ethnic background in order to provide optimal care for the patient

Question 33

four general components of cultural competency

Answer 33

1. awareness of one's own culture or worldview 2. attitudes towards cultural differences 3. knowledge of different cultural practices and worldviews 4. cross-cultural skills

Question 34

cultural aspects that affect health

Answer 34

communication, space, time orientation, values, social organizations, language, names, eye contact, pain, religious, etc.

Question 35

examples of illness being a result of harmony with nature or balance of natural forces

Answer 35

1. illness is a result of an imbalance in natural forces | 2. illness as a result of supernatural powers

Question 36

beliefs about origins of health and illness

Answer 36

result of harmony with nature or the balance of natural forces, result of good luck or award for good behavior, and illness that are not recognized by Western medicine

Question 37

explanatory model

Answer 37

what do you think..? | what do you fear...?

Question 38

health belief model

Answer 38

``` b - health beliefs (what caused) e - explanation (why) l - learn (help me understand) i - impact (how impacting life) e - empathy (must be difficult) f - feelings (how you feeling) ```

Question 39

Ethnic model

Answer 39

``` e - explanation (how do u explain) t - treatment (what u tried) h - healers (any other healers) n - negotiate i - intervention c - collaboration ```

Question 40

learn model

Answer 40

``` L - listen to perspective e - explain own perspective a - acknowledge differences/similar r - recommend plan n - negotiate ```

Question 41

general tips

Answer 41

1. NO STEREOTYPE 2. ask what they think caused illness 3. respect beliefs 4. collaborate 5. incorporate patient's family 6. respect 7. learn about beliefs/practices