Cultural Intelligence Flashcards
(52 cards)
CQ Motivation/Drive Definition
Motivational CQ refers to an individual’s capability to
direct attention and energy toward learning about and functioning in situations characterized by cultural
differences (Ang & Van Dyne, 2008)
Energy & confidence to cross cultures
CQ Cognition/Knowledge Definition
Recognise similarities and differences in
cultural systems and values can affect intercultural interactions
- knowledge of norms, practices and conventions in
different cultures that has been acquired from educational and
personal experiences
The knowledge component of CQ includes
culture-general (etic) knowledge (which provides information about rules and norms in
different cultures such as economic systems, political systems, etc.); and
culture-specific (emic) knowledge (which provides information about a complex and
specific environment such as in Japan, decisions are made by consensus).
CQ Metacognition/Strategy Definition
Heighten awareness of self and others’
thoughts and emotions to plan for intercultural engagement
Metacognitive CQ refers to “an individual’s level of conscious cultural awareness during crosscultural interactions”
CQ Behaviour/Action Definition
Exercise appropriate speech acts, verbal and nonverbal behaviours in intercultural interaction
Behavioural CQ reflects the “capability to exhibit appropriate verbal and non-verbal actions when interacting with people from different cultures”
Cultural Intelligence Definition
The capability of
an individual, group, or organization to
function effectively in an environment
characterized by cultural diversity.
The capability of
an individual, group, or organization to
detect “rules” &
make shared “rules.”
Intelligence Definition
Intelligence is the ability
to meet the demands
of the environment effectively.
1. General mental ability (IQ)
2. Multiple Intelligences
3. Emotional intelligence (EQ)
4. Social intelligence
5. Practical intelligence
6. Cultural Intelligence
CQ - Beyond EQ and IQ
IQ: Cognitive Intelligence
* Knowledge & Work Competency
EQ: Emotional Intelligence - Complements IQ
* high quality interpersonal relationships
CQ: Cultural Intelligence - Complements IQ + EQ
* explains the variability in coping with diversity and functioning in new
cultural settings.
Intrinsic Interest Definition
Deriving enjoyment
from culturally diverse
experiences
Extrinsic Interest Definition
Gaining benefits from
culturally diverse experiences
Self-Efficacy Definition
Having the confidence
to be effective in crosscultural situations
Uncertainty Definition
Uncertainty is cognitive, refers to what one knows about another and one’s level of predictability about
another.
Anxiety Definition
Anxiety is the affective equivalent of uncertainty, refers to the level of discomfort associated with interacting with a stranger.
Bandura’s Self-efficacy Model
Enactive mastery - ‘practice makes perfect’
Vicarious modelling - ‘observe role model’
Verbal persuasion - ‘Pygmalion and Galatea effects’
Arousal / initiation - ‘psyched up / be curious’
Epistemic and empathetic curiosity definitions
Epistemic curiosity - Curiosity to acquire new knowledge
Empathic curiosity - Curiosity about the thoughts and feelings of other people
Unconscious incompetence to conscious competence definitions
Unconscious incompetence - You don’t know what
you don’t know
Conscious incompetence - You know what you
don’t know
Conscious competence - You know how to do
something, and it takes effort
Unconscious competence - You know how to do
something, and it is second nature
Individualism-collectivism definition
How people view their relationship with the group
Power distance definition
Extent to which a person expects and accepts unequal distribution of power in a group or society
Uncertainty avoidance definition
Extent to which a person is comfortable with uncertain and ambiguous situations
Communication context definition
Extent to which a person communicates what s/he means directly or indirectly
Competitiveness definition
Extent to which a person desires to do better than others
Being-doing definition
Extent to which a person values reflection versus action
Time orientation definition
What time span people consider when making decisions
People with short-term orientation plan for the present. They make decisions based on their short-term outcomes.
People with long-term orientation plan further into the future. They make decisions based on their long-term
implications.
Conventional vs sophisticated stereotypes definition
a. Conventional stereotypes are typically negative; based on irrational dislikes or likes; and have little
research basis
b. Sophisticated stereotypes (cultural values) are neutral labels based on empirical work of scholars and theoretical concepts.
Cultural paradoxes definition
a. Allocentrism vs Idiocentrism
b. Unresolved cultural issues
c. Bipolar patterns
d. Role differences
e. Real vs espoused values
f. Value trumping
