Culture Knowledge Flashcards
(17 cards)
Step 1 of table service at dinner.
Greet guests within 30 sec., place a beverage napkin in front of guests, and suggest drinks & appetizers.
Step 2 of table service at dinner.
Deliver drink and appetizer plates, communicate specials, and take entreè order.
Step 3 of table service at dinner.
Within 5 min, deliver appetizers, check for refills, manicure table, and deliver rolls.
Step 4 of table service at dinner.
Deliver salads and ask if guests would like rolls. Check for drinks, refills, and manicure table.
Step 5 of table service at dinner.
Deliver entreé and ensure satisfaction, check refill, and manicure table.
Step 6 of table service at dinner.
Check back after first bite/cut, manicure, and check drinks.
Step 7 of table service at dinner.
Suggest desserts, coffee, after drinks as last plate removed from the table, fully manicure except drinks.
Step 8 of table service at dinner.
Deliver desserts/drinks within 3-4 min, deliver check after dessert, and payment at table.
Step 9 of table service at dinner.
Deliver change (never ask customers), thank guest and invite back. Call customer by name if you can.
Step 10 of table service at dinner.
Buss and restore table ASAP after guest leave w/in 2 min
Step 1 Table Service for lunch.
Greet & introduce self to guests, set beverage napkins, & suggest drinks & appetizers.
Step 2 table service for lunch.
Deliver drinks, rolls, & appetizers.
Step 3 table service for lunch.
Deliver appetizers if ordered, Check drinks, & manicure tables.
Step 4 table service for lunch.
Deliver entreè, check drinks, and manicure. Ensure satisfaction.
Step 5 table service for lunch.
Check back after first bite/cut. Manicure tables & check drinks. Drop off check during weekdays to expedite payment processing. Manicure tables.
Step 6 table service for lunch.
Thank guests invite back. Call by name if possible.
Step 7 table service for lunch.
Bus and restore l table ASAP after guests leave.
