Daily Routine Flashcards
1
Q
Routine daily duties
A
Posting orders, patrolling observation, and memory report writing communications
2
Q
Post orders
A
- Officer duties, by day of week, shift, and time
- How to make patrol rounds clock key locations
- Telephone procedures and employee phone directory
- Emergency procedures and phone number
- Post opening and closing procedures
- Access control procedures
- alarm system map
- emergency exit map
- daily activity reports, and incident reports and how to fill them out
- truck gate procedures
- parking lot
- traffic control procedures
3
Q
Purpose of patrol
A
- Detect and prevent fire, safety, and health hazards.
- Detect, prevent and deter theft, treason, vandalism, or other criminal or un authorized activities.
- Investigate as directed by the central alarm panel, dispatcher or supervisor.
- Assist plant employees or management.
- Test and inspect the physical security system.
- Observant report any unusual event events.
- Respond to emergencies or outages.
- Observing report violations.
4
Q
Type of Foot Patrols
A
- Internal. (conducted inside a facility)
- Stationary. (done with a restricted area.)
- Security/ Fire (inspecting fire, alarms, and alarm doors)
5
Q
Types of mobile patrols
A
- External (Yards, streets, sidewalks, parking lot)
- I visibility.(to deter security threats.)
6
Q
Two major principles of patrol
A
Very the route
Very the time
7
Q
Preparing for patrol
A
-Get to know the clients facility well
-Electrical controls
-Doors and windows
-Emergency equipment
-Telephone
-Water shut off valves
-Fire extinguishers
-Materials
-Review any new reports, logs, or memorandum from previous shift
-Check your flashlight and watch them clock
-Will your pen still right? Do you have a field notebook?
-Are you required to use a hardhat, earplugs, or safety glasses?
-Do you have your keys? Whistle? Radio or cell phone?
8
Q
Communication while on patrol
A
- listen before speaking into the radio
- Depress the speaker button for a moment before, and after speaking to avoid truncation
- If an extended conversation is required, use the radio to request a landline
- Speak clearly and a little slower than normal
- avoid unnecessary chatter
- Do not use foul language
9
Q
Tips for all patrols (foot and mobile)
A
- conduct a radio check before leaving
- communicate periodically with base
- Avoid distractions, be observant
- Use your field notebook, later, right accurate report reports
- Be cautious
- Avoid being silhouette, especially on foot patrol.
10
Q
Remembering the suspect
A
- Hair
- face, eyes, complexion
- Age
- Sex
- height
- Weight and build
- Hat, shirt, coat or jacket
- Tie, turtleneck or collar
- Pants or skirt, shoes, socks, stockings
- accessories
11
Q
Your field note notebook should contain the phone numbers of:
A
- security headquarters/field office
- police, fire, EMT
- local hospital
- labor relations
- security supervisors
- Client supervisors
12
Q
Types of Incident Reports
A
- safety concerns
- Report violations
- disciplinary matters
- Medical response
- Fire investigation
- theft investigations
- Eyewitness statement statements
- Traffic accidents
13
Q
Every incident report should include:
A
- Reporting officers name, date, shift start and end times, location
- Executive summary
- Detailed chronology
- Follow up actions still pending
14
Q
Incident report writing tips
A
- don’t rush
- third person
- legible handwriting
- As soon as possible after the observation or event
- No later than end of shift
- Use your field notes
- Use black ink, past tense
- Detail events in chronological order
- When paraphrasing do not use quotation marks
- Good spelling, and grammar
- polite choice of words
- Do not include opinions, just fax
15
Q
Incident report writing tips
A
- don’t rush
- third person
- legible handwriting
- As soon as possible after the observation or event
- No later than end of shift
- Use your field notes
- Use black ink, past tense
- Detail events in chronological order
- When paraphrasing do not use quotation marks
- Good spelling, and grammar
- polite choice of words
- Do not include opinions, just fax
16
Q
Special types of security
A
Theft prevention
Physical security
Alarm and access technology
17
Q
When you suspect theft
A
- If the employee refuses, advise them that the refusal is a violation of company policy and could result in detention
- Still remain professional, polite, and non-threatening to the suspect
- Contact your security supervisor and the suspect supervisor
- Collect all allegedly stolen items
18
Q
Physical security
A
- first line of defence is the perimeter
- second line of defence is the exterior of buildings
- third line of defence is interior controls
19
Q
Perimeter security
A
- Outside lighting, fencing, walls, barriers,
- clear, demarcation of property line, guarantees properties owners rights
- CCTV
- Vehicle and truck gates
- parking lot patrols
- Guard at booth, identifying and monitoring incoming pedestrians
20
Q
Exterior of buildings
A
-CCTV
- Access control, lock and keys, intrusion, alarms, protective, lighting
- glazing (adding intrusion resistance surface to windows)
21
Q
Interior controls
A
- electronic motion detectors
- Card access system
- locking key system
- Intrusion alarms
- Safes and volts
22
Q
Four special types of security
A
- information security
- Traffic control and parking lot security
- Crowd control
- labor, strikes
23
Q
Types of critical information
A
Computer, hardware and software, patient information, design, plans, new technologies, classified information, research, and development program records
24
Q
Post orders
A
Officer duties by the day week shift and time
How to make patrol rounds clock, and key locations
Telephone procedures and employee phone direct
Emergency procedures and phone number numbers
Post opening and closing procedures
25
Types of fire extinguishers
- Halogen ( class a, b, c no permanent residue)
- dry chemical( class a, BNC fires)
- foam ( class A and B fires)
- water ( class A fires)
Carbon dioxide ( class B and C fires)
26
Citizens arrested
- misdemeanors/ are minor crimes punishable by a year or less in jail
- felonies/ significant crimes punishable by a year more in jail
- Citizen arrests are only made for felonies which are witnessed by citizens
27
Citizens arrest procedure
- “ sit there until police arrive” is an arrest. No handcuff required.
- If you arrest someone, it’ll be an arrest without warrant. Warrants are not carried by security officers.
- Have a witness
- Notify police immediately
- restrain only for the time police arrive
- Do not arrest for trespassing, advise to leave, if they don’t call police
- physical force only used in self-defence or to defend a bystander
28
General background of the act
- aim to regulate security and investigative service
- Organization appointed by LT governor, registrar, deputy registrar
- Applies to agencies, businesses, individuals.
29
Types of licenses
-
- private investigator
- security guard
- Business of selling security services: private investigators or security guards
- Both- a security guard and private investigator
30
Security guard code of conduct
- act with honesty and integrity
- Respect and use all property and equipment in accordance with the conditions of your license
- Comply with all federal, provincial and municipal laws
- Treat all persons equally and without discrimination
- Refrain from using profane or abuse of language
- Refrain from unnecessary force
- Refrain from behaviour that is either prohibited or not authorized by law
- Respect the privacy of others
- Cooperate with police where it is required by law
31
Complaint and investigations/penalties
- individual- a fine up to $25,000 or a year in person or both
- business- up to $250,000
32
Obstacles to good public relation
- Suspicion
- negative thinking
- Temper
- Lack of faith
- prejudice/discrimination
- Lack of pride
- Lack of flexibility
- abuse of power
- Unable to take criticism
33
Surveillance
- continuous and systematic watch over given area with specific purpose of threat identification
34
Surveillance/technology
Enable a security guard to monitor a large of a remote area on sites from the control room
35
Surveillance/static post
- Excess control and escort
- Circuit television monitor
- Data
- Permission protocol
- Searches
- trespass to property
- Emergency response
36
Surveillance procedure
- Develop observation skills
- Observed changes in physical environment and suspicious behaviour
- Recognizing patterns
- Recognizing typically and detecting patterns
37
Surveillance methodology
- Accessing unusual events
- Identifying hazards
- complete initial checks of established benchmarks
- Use sensory mechanisms for observation
38
Limitations of aid surveillance
- blocked cameras
- All areas cannot be observed at the same time
- observation equipment might fail
- Rely on your vision
- If security not on site, this is his place
- None unlimited interactions with community
39
Patrolling
- physical movements across given area
- May be on foot or vehicle
- Record your movements through memo books, guard to our systems, monitoring systems, allow activation
- Every hour
40
Patrolling aim
Detear and detective horse, danger, and crime
41
Patrolling preparation
Study post orders
Talk to other guards
Know your site
Check your equipment
Develop a plan
42
Foot patrol
Most effective method
Can use all your census
Better chance of making a rest then through motorized patrol
43
Foot patrol advantages
- highly visible
- Person to person contact
- More opportunity to develop sources of information
- Enhance awareness
- Crater familiarity with physical characteristics, such as places for offenders to hide
- May help anticipate an incident before it happens
- All human senses can be used to assess a situation
- Ability to access smaller spaces, such as stairwells
44
Patrol reporting
Verify:
- Tour system
- Contact another security guard for start and stop times
- walk in front of cameras
- Acknowledge individuals during patrol
- Check in with stores
- Contact supervisor that you were going on patrol, then contact when complete
45
Importance of accurate report
- Chronological record of shift activities
- Keep supervisors informed
- Compile evidence for police and courts
- pinpoints responsibility/negligence
- vertical and lateral mode of information sharing
46
What is expected from a security guard?
- Retrieve administrative reports
- Writing and typing reports
- Compiling an updating report reports
- conveying administrative report to supervisor
- filing documentation
47
Seven principles of report writing
Who, where, how, when, what, and why?
Action taken
48
Guidelines for a report writing
- accurate
- Clear
- brief
- the objective
- complete
- legible in black writing
- Prompt after incident
- Military clock
- Update all reports for going on break or end of shift
- Always sign your reports
- Ever give ass assumptions
- enclose first person conversation conversations and quotation marks
- if a mistake is made cross it out initial and keep writing
- Things are not always as they appear. I.e. appear to be intoxicated.
49
Types of reports
- memo book
- DOR/ daily officer record
- SOR/ incident/occurrence reports
- trespassed to property reports
- maintenance reports
- use of force report
50
Memo book
To assist in preparing reports
Refresh memory
As evidence
Performance appraisal
May be required for court
We means property of company
Return of terminated
Memo books are not a logbook
51
Special occurrence report
- Inform authorities of incident to ensure follow up is taken
- Determine cause of incident
- information exchange
- for legal action
- Avoid reoccurrence of incident
- ensure effectiveness and competence of security cards
52
Methodology of writing report
Gather fax
Record
Organize fax
Right report
Proofread report
53
What is an emergency?
Any unusual or non-routine occurrence that needs immediate response
54
Alarm systems
For immediate notification, urgent, attention, or response
Security guards should at a minimum to arm, disarm, and we set an alarm system, test the operating system, and recognize potential problems with the system. Here she will be working with.
55
Types of alarm system
Mechanical- wind chimes
Electrical- sensors
Duel purpose- both
56
How do alarm systems work?
- Sensor- detects info
- Transmitter- send message from sensor to control panel
- Control panel- the brain
57
Fire basics
do not fight the fire
Make an announcement
Read fire panel
Call fire department
Be prepared to guide EMS vehicles
Do not reset the alarm
58
Fire stages
No signs
Smoke
Flame
Heat
59
Class A fire
Ordinary combustibles
60
Class B fires
Flammable liquids and gas
61
Class C/ E Fires
Electrical
62
Class D fires
Combustible metals
63
Class K/ F fires
Cooking oils and fat Leo enough
64
Sources of law
The constitution
Statutes and regulations
The common law
Administrative parties
65
Federal law
Criminal
Immigration
Currency
66
Provincial law
Roads
Licensing
Hospitals
67
Legislation
Written law created by government/ Bill
68
Common law
Judge made law from previous cases/ research
69
Contract law
2 or more parties
Offer
Acceptance
Consideration
70
Tort Law
Private
Between plaintiff and defendant
71
Intensional Tort
Battery
Plan in place to hurt a other
72
Negligence
When one party causes an injury by failing to take reasonable care
73
Criminal Law
When a person commits a wrongful act that is punishable by law
74
Administrative law
Premier law governed by statute law
75
Charter of rights and freedom
Fundamental freedoms
Demographic rights
Mobility rights
Legal rights
Equality rights
Official language rights
Minority language education rights
76
Types of offences
Indictable offences: more serious
Summary conviction offences fence : less serious
Hybrid : maybe both jurisdictions
If in doubt revert to indictable offences
77
Indictable offences
Arson
Public mischief, damage
Obstructing a peace officer
Common assault
Assault, causing bodily harm
Assaulting a police officer
78
Summary conviction offences
In decent actor exposure
Disturbing the peace
Prowling at night
79
Recommended procedure for arrest
Identify yourself
Notify the person that they’re under arrest
The reason for arrest
Gently but physically take the person to a secluded area. This can only be voluntary if the suspect, please call police.
80
Terminology used in arrests
Reasonable grounds
Valid arrest
Fresh pursuit
81
Duties of the security guard during a citizens arrest
- Deliver person to police officer
- Reason given for a rest
- We lay their rights to retain and instruct council without
The person should be protected till police arrive
82
Use of forced by security guard
Self-defence/ defensive witness
83
Searches
- Everyone has the right to be secure against reasonable search or seizure
- Only search if you suspect person has a weapon. Refusal to participate in a search, maybe crowns for civil action.
84
PIPEDA
Personal
Information
Protection and
Electronics
Document
Act
85
PIPEDA 10 Principles
1. Be accountable
2. Identify the purpose of collection
3. Get consent
4. Limit collection - only the required information for the purpose
5. Limit use, disclosure and retention
6. Be accurate.
7. Provide safeguards
8. Be open
9. Give individual access
10. Provide recourse
86
Kinesics
Science of study of body language
Words 7%
Voice 38%
Body language 55%
87
Territories and Zones
1. Intimate Zone ( intimate or hostile 15-46cm
2. Personal Zone (formal) 46cm- 1-2 meters
Social Zone ( strangers) 1.2-3.6 meters
Public Zone over 3.6 meters
88
The situation we
. Assess the situation (situational, impact, behavioural)
. Plan for action
. Act
89
Personal asphyxiation
When the body is put into a position that restricts breathing
