Data Gathering and Patient Interview Flashcards
(39 cards)
most important criterion used by people in the selection of physician
interpersonal skills
want doc who:
- takes symptoms seriously
- listen and/or ask questions
- treat patient as real person
- ask questions about things other than disease
most important criterion used by people in the selection of physician
interpersonal skills
want doc who:
- takes symptoms seriously
- listen and/or ask questions
- treat patient as real person
- ask questions about things other than disease
most important criterion used by people in the selection of physician
interpersonal skills
want doc who:
- takes symptoms seriously
- listen and/or ask questions
- treat patient as real person
- ask questions about things other than disease
communication
process of sending and receiving messages enabling us to share knowledge, attitudes, and skills
two types of communication?
verbal and nonverbal
nonverbal communication?
60-80% of message is nonverbal
people often convey feelings nonverbally
proximics
use of space
kinesics
use of body
facial expression, eye contact, gestures, posture, body lean, touch
awareness
of self and others
para linguistics
tone, rhythm, pace/rate, vibrancy, volume, pauses/silence, encouraging
nonverbal skills useful when?
difficult patient encounters
-irate patients, distraught patient, psychosocial issues
cultural considerations
nonverbal gestures vary culture to culture
open-ended questions
to begin interview
direct questions
to add to story
forced choice questions
that are closed (one of two things it can be)
communication
process of sending and receiving messages enabling us to share knowledge, attitudes, and skills
two types of communication?
verbal and nonverbal
nonverbal communication?
60-80% of message is nonverbal
people often convey feelings nonverbally
proximics
use of space
kinesics
use of body
facial expression, eye contact, gestures, posture, body lean, touch
awareness
of self and others
para linguistics
tone, rhythm, pace/rate, vibrancy, volume, pauses/silence, encouraging
nonverbal skills useful when?
difficult patient encounters
-irate patients, distraught patient, psychosocial issues
cultural considerations
nonverbal gestures vary culture to culture
