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BCS Business Analysis > Day 2 > Flashcards

Day 2 Flashcards

1
Q

Name three stakeholder categories

A

Project
Business
External

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2
Q

Stakeholder management goes…

A

Identifiy stakeholders
Analyse
Devise plans
Review/revise stakeholder management strategies

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3
Q

Stakeholder power grid: high power, low interest

A

watch

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4
Q

Stakeholder power grid: high power, some interest

A

keep satisfied

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5
Q

Stakeholder power grid: high power, high interest

A

constant active management

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6
Q

Stakeholder power grid: some power

A

keep on side

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7
Q

Stakeholder power grid: low power, low interest

A

ignore

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8
Q

Stakeholder power grid: low power, some interest

A

keep informed

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9
Q

Stakeholder power grid: high power, high interest

A

keep informed

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10
Q

RACI

A

Responsible
Accountable
Consulted
Informed

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11
Q

What can Peter Checkland’s SSM be used for?

A

To help understand different stakeholder perspectives

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12
Q

CATWOE

A 
Customers
Actors
Transformation
Worldview
Owners
Environment
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13
Q

What order should the CATWOE be

A

WTCAOE

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14
Q

The BAM is a …

A

conceptual model that shows business activities

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15
Q

The BAM takes no … to what is actually going on in the business at present

A

consideration

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16
Q

What are the components of BAM

A 
Planning activities
Enabling activities
Doing activities
Monitoring activities
Control activities
Dependencies
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17
Q

What is the BAM components acronym

A

PEDMCD

18
Q

Name the three jobs in BAM

A

BAM Components
BAM Validation
BAM Consensus

19
Q

Name the 5 parts of Harmon’s organisation model

A

External Environment
Customers
Competition
Suppliers

The processes

20
Q

Name Porter’s 5 primary/adding values

A

Inbound logistics
Operations
Outbound logistics
Marketing + sales

21
Q

Name Porter’s 5 support/enabling values

A

Firm infrastructure
Human resource management
Technological development
Procurement

22
Q

How can an organisation differentiate from competition

A

Efficiency
Product differentiation
Customer Service

23
Q

Kaplan and Norton’s value proposition attributes cover…

A

Product attributes that define the product itself
Customer relationship
Image and rep

24
Q

Business Process models include…

A 
tasks
process flow
decision points
actors
the outcome
25
Q

There are 3 types of business events

A

External
Internal
Time based

26
Q

Who goes at the top of a business process model

A

the trigger actor

27
Q

Business rules are categorised in two forms

A

constraints

operational guidance

28
Q

How to improve processes…

A 
Simplify
bottle necks
sequence
boundary
automate
redesign
29
Q

Process measurement

A

Internal

External

30
Q

Process Improvment

A

Use DMAIC

31
Q

DMAIC

A 
Define
Measure
Analyse
Improve
Control
32
Q

Gap analysis can be used to …

A

examine “as-is” and “to-be” business process models

33
Q

Name three categories used in BAM gap analysis

A

operating satisfactorily - no action needed
some issues to be addressed - action needed
not in place - urgent

34
Q

Business Architecture is….

A

the blueprint of enterprise

35
Q

Business Architecture has three main objectives…

A

promote org health
fulfill unrealised opportunities
aid org performance in competitive market place

36
Q

What are value streams used for…

A

to identify, map, analyse value exchanged between and org and stakeholders

37
Q

Value streams should …

A

be stakeholder focused
take holistic view
customer centric

38
Q

Business Case project lifecycle

A 
Feasibility study
Requirements analysis
Solution design
Solution development
Operation of new processes
Benefits realisation
39
Q

Process for developing options

A

Identify possible solutions
shortlist
evaluate
take options forward

40
Q

Feasibility categories

A

business
technical
financial

41
Q

RAID Risk analysis

A

Risks
Assumptions
Issues
Dependancies

BCS Business Analysis (7 decks)

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