Day 3: Table Service and Desserts/Favorites Flashcards
(37 cards)
What is suggestive selling and give an example?
Suggestive selling is a type of upselling that suggests products such as drinks or appetizers to guests instead of simply taking orders. Ex. “can I grab us any drinks from the bar?” or “may I start you off with a coke or a sweet tea?”
Why is it important to pre bus tables?
The faster you can clean them the faster you get sat, removes clutter for guests, process is faster.
What should be left on table when you present guests their check?
napkin, glass they are drinking from, and possibly dessert plate
Describe recooks and how guests complaints are handled.
go to a manager; find ticket, hand tickets to expo
Define “silent service”
walk by and grab empty glasses, grab plates without interruption, and refill without asking
When should you bring a guest a new drink?
When the drink is halfway
List 3 ways you can be involved in teamwork
running food, doing side work, full hands out of dish
Who do you communicate with if you need something out of the kitchen?
expo manager
Explain how you place a guests plate at the table
protein in front of guest and side on the left
When should you present the check to a guest at lunch
after check back: couple minutes after you take food
When should you present the check to a guest at dinner?
after (offering) dessert
time standards for the following:
reeting the guest
drink delivery
appetizer delivery
lunch entree
dinner entree
check back
handling payments
greeting the guest: 45 seconds
drink delivery: 2 minutes
appetizer delivery: 2-5 minutes after taking order
lunch entree: 12 minutes or less
dinner entree: 12-15 minutes
check back: 1 1/2 after food delivery
handling payments: return to guests and within 1 1/2 minutes of receiving payment
Before you present the check to the guests you should offer two things
coffee/dessert
How much is an employee discount, do you get one on kids menu items
50%- no
Describe the proper method for entering and exiting the service area and why
in right side, out left side- to ensure traffic goes smoothly, to grab food to run, prevent running into each other
Do we accept personal checks?
No
List and describe our desserts
chocolate turtle cake: heated hersheys double chocolate cake served with a scoop of vanilla bean ice cream topped with warm caramel
Praline cheesecake: New York style cheesecake served on a pecan graham cracker crust and smothered with warm caramel
Apple Walnut Cobbler: A blend of granny smith apples, cinnamon walnuts, served warm, topped with vanilla bean ice cream
Key Lime Pie: our version of the classic key lime pie, served on a graham cracker crust, topped with whipped cream
peanut butter pie: peanut butter mousse in an oreo cookie crust, topped with whipped cream, drizzled with Hershey’s syrup
Why are desserts not on our regular menu?
So we can describe and explain them to guests
what type of beef do we serve
omaha 100% black angus
describe the following cook temperatures
rare
medium rare
medium
medium well
well
rare: cool red center
medium rare: warm red
medium: hot pink
medium well: little pink
well: no pink
brief description of the Hawaiian Marinade for our Hawaiin Ribeye and our Steak on a Stick
pineapple, soy, ginger
Which steak is marbled and very flavorful?
Ribeye
Which steak is so tender you could almost cut it with a fork?
Filet
Which steak is hand-cut daily?
All of them
