Day 5 - Document Requirements

Question 1

attends to customer and determines whether they satisfy the set of criteria as indicated in CAPP

Answer 1

sales specialist

Question 2

receives documents

Answer 2

sales specialist

Question 3

forwards documents to verifier

Answer 3

sales specialist

Question 4

assists customer with paying for MSF and other additional fees/charges

Answer 4

sales specialist

Question 5

checks authenticity and genuineness of documents

Answer 5

verifier

Question 6

verifies submitted documents

Answer 6

verifier

Question 7

documents verification findings

Answer 7

verifier

Question 8

conducts system checking

Answer 8

verifier

Question 9

indicates possible inconsistencies and other adverse findings

Answer 9

verifier

Question 10

indicates verification disposition, RTS, passed, or failed

Answer 10

verifier

Question 11

reviews verification findings

Answer 11

approver

Question 12

initiates re-assessment/re-verification if needed

Answer 12

approver

Question 13

decides to approve or disapprove the application

Answer 13

approver

Question 14

signs application form

Answer 14

approver

Question 15

in cases of disapproval, endorses the application to subscription fraud for investigation

Answer 15

approver

Question 16

endorses documents for uploading in CRM/DMaaS and shredding

Answer 16

approver

Question 17

receives approved application from sales specialist

Answer 17

custodian

Question 18

checks if application form presented has complete details

Answer 18

custodian

Question 19

assigns the handset and SIM pack to sales specialist in MTPOS

Answer 19

custodian

Question 20

releases the handset and SIM pack

Answer 20

custodian

Question 21

records in DPSIR the handset and SIM pack released as well as the sales specialist who received

Answer 21

custodian