What are the non-verbal techniques used in active listening?
Silence
Nods
Facial Expression
Eye Contact
What’s is the breakdown for meaning in emotional communication?
Meaning = facial expression (55%) + tone of voice (38%) + words (7%)
How do we actively listen?
Encouraging + Eliciting Techniques
- tone of voice
- minimal encouragements
- door openers
- closed + open questions
Understanding Responses
- reflective responses
- summarization
What does active listening do?
Identify + validate feelings Reduce defensiveness Promotes change Communicates our care + understanding Effective co-regulation strategy Helps others talk it out vs act it out
What are the behavioural support techniques?
Managing the environment Prompting Caring gestures Hurdle help Redirection + distraction Proximity Directive statements Time away
How can adults help children with emotional first aid?
See the incident from the child’s perspective
Help connect feeling + behaviour
Encourage responsibility for actions
What are the goals of emotional first aid?
- Provide immediate help + support to reduce emotional intensity (co-regulation)
- Resolve immediate crisis
- Keep the children in program/activity
What are strategies to accomplish emotional first aid?
Drain off emotions (active listening)
Clarify events (clear misconceptions)
Maintain relationship + communication lines
Remind the child of expectations + mediate the situation (if necessary)
What should the child understand with successful emotional first aid?
That the worker:
- believes the child can successfully participate in the activity
- can talk again later if necessary
Draw a conflict cycle:
*see notes
How can we avoid a conflict cycle?
Use positive self talk Listen + validate feelings Manage the environment Give choices + time to decide Redirect to another positive activity Appeal to self-interest Drop / change expectations
What is active listening NOT?
Throwing up roadblocks Arguing / Blaming Giving permission Giving advice / problem solving for the child Necessarily time consuming
