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Question 1

When we witness content and processes becoming expressed and performed in digital form, we are in the presence of:
The digitization process
Declining cost of storage
End-user development
The increasing user friendliness of Information Technology
Convergence

Answer 1

The digitization process

Question 2

Programmers, network administrators, and webmasters all belong to the category of:
General managers
End-users
Analysts
Information systems professionals
Both A and B

Answer 2

Analysts

Question 3

A functional manager is a(n):
Knowledge worker in charge of an entire organization or business unit
Knowledge worker in charge of a functional area or team
Individuals with direct contact with software applications
Manager that sometimes act as an end-user
Both B and D

Answer 3

Knowledge worker in charge of a functional area or team

Question 4

What are some ways that today’s managers are affected by new IT trends?
The amount of money available for them to spend on IT has increased.
Consumers are changing and become more tech-savvy.
New software programs reduce productivity and efficiency.
Human interaction is no longer needed.
Both A and B

Answer 4

Both A and B

Question 5

Which of the following is the reason why the use of IT and IS has increased dramatically in the last several years:
The increase in available processing power per dollar
The increase in the available storage capability per dollar
The decline in battery life
The increase in the network transmission costs
Both A and B

Answer 5

Both A and B

Question 6

Which is NOT a good reason for managers to be involved with the management of information systems?
Almost every aspect of business operations involves IT.
Available new technology can serve the growing and changing needs of a business at many different levels.
All employees will come in contact with the IT on a regular basis.
IT professionals do not make good CEOs and need to be managed.
To make sure that IT is used to support the business needs rather than having the business support IT needs.

Answer 6

IT professionals do not make good CEOs and need to be managed.

Question 7

When the V.P. of marketing of the Grand Hotel is using his blackberry device to check emails while walking down the street, he is considered as:
A general manager
A functional manager
An end user
Both A and C
Both B and C

Answer 7

Both B and C

Question 8

We have identified a number of IT trends of managerial interest. Which of the following is not one of them:
Increasing processing power of microchips
Increasing storage capacity
Increasing sophistication of end-user
Increasing ubiquity of network access
We have identified all of the above as IT trends of managerial interest

Answer 8

Increasing sophistication of end-user

Question 9

Why is it important for business and functional managers to collaborate and form partnerships with IT professionals?
Managers must make sound decisions about IS with the aid of IT experts
Managers must ensure that IT professionals have people to work with
It is fun to work with IT people who know all about the new IT gadgets
It is not important since IT design is the sole responsibility of IT people
Managers must work with everybody in the organization

Answer 9

Managers must make sound decisions about IS with the aid of IT experts

Question 10

What are some ways today’s managers are affected by new IT trends?
The amount of money they have to spend on IT has increased
Consumers are changing and become less tech-savvy
New forms of entertainment created
New software programs reduce productivity and efficiency
Human interaction is no longer needed

Answer 10

The amount of money they have to spend on IT has increased

Question 11

The following are skills of a successful CIO except for:
Perpetually develop team/organization
Effectively manage change while in pursuit of maximum agility
Implementing IS to solve all business needs and issues
Raise the level of customer satisfaction
Matching technology to business need

Answer 11

Implementing IS to solve all business needs and issues

Question 12

Why have we suggested that it is not enough for general or functional managers to hire good “IT people” and let them make information systems decisions?
Because software is increasingly easy to use
Because a truly “good IT person” does not exist
Because in general IT professionals have limited business training and knowledge
Because technology is increasingly complex
None of the above

Answer 12

Because in general IT professionals have limited business training and knowledge

Question 13

Which of the statements below is related to Moore’s Law?
The costs of computer technology is continually declining.
The secondary storage capacity available per dollar doubles roughly every 24 months.
The speed of a network doubles roughly every 18 months.
The power available in new computer processors doubles roughly every 18 months.
The number of people that have access to the Internet will climb exponentially for the foreseeable future.

Answer 13

The power available in new computer processors doubles roughly every 18 months.

Question 14

Which of the following typically statements is false?
Many modern automobiles have as much computing power as a personal computer.
At least a quarter of the world’s population has access to the Internet.
The power available in new computer processors has doubled roughly every 1-2 years since 1971.
The computational power available in an mainframe computer built in 1965 is expected to cost roughly a penny in less before the year2020.
As computer systems become more complex, they naturally become more difficult to use.

Answer 14

As computer systems become more complex, they naturally become more difficult to use.

Question 15

Which of the following statements demonstrates the ubiquitous nature of the Internet?
The average age of Internet users is increasing.
The Internet is available to almost everyone, everywhere.
The price of storing information on the Internet is decreasing rapidly.
The processing power of the computers on the Internet doubles every year or two.
The analog methods that information has been stored is being gradually replaced with digital methods.

Answer 15

The Internet is available to almost everyone, everywhere.

Question 16

The use of IT and IS has increased dramatically in the last several years for all of the following reasons: increase in processing power and storage capacity, decline in cost, shortened battery life, and steadily increasing storage cost.

TRUE or FALSE

Answer 16

False

Question 17

The rapid proliferation of easy-to-use computing devices has resulted in more digitization – the process by which content and processes become expressed and performed in digital form.

TRUE OR FALSE

Answer 17

True

Question 18

General Managers are never end users.

TRUE OR FALSE

Answer 18

FALSE

Question 19

The CIO must have a broad understanding of how the company is positioned to execute its strategy

TRUE OR FALSE

Answer 19

TRUE

Question 20

Functional managers are often end users of IT systems

TRUE OR FALSE

Answer 20

TRUE

Question 21

The CIO should only be responsible about the IT department and IT professionals.

TRUE OR FALSE

Answer 21

FALSE

Question 22

IT is becoming accessible to more and more people

TRUE OR FALSE

Answer 22

TRUE

Question 23

Why do modern organizations build IT-enabled Information Systems?
To increase efficiency
To improve effectiveness
To comply with external requirements, such as regulations
All of the above
Only A and B

Answer 23

ALL OF THE ABOVE

Question 24

In class, we have defined Information Systems as socio-technical systems made up of four components. Such components are:
Technology, Process, Structure, People
Strategy, Culture, Information, Procedure
Input, Processing, Output, Feedback
Operators, Computers, Information, Feedback
Both A and B

Answer 24

Technology, Process, Structure, People

Question 25

The following is an example of an informal Information Systems Facebook Your university’s bursar system Amazon.com’s billing system Wal-Mart’s inventory system The Internal Revenue Service income tax processing system

Answer 25

FACEBOOK

Question 26

When discussing the fact that Information Systems exist in context, which of the following is not part of the organizational context of an Information System? Firm’s strategy Firm’s IT infrastructure Firm’s culture Firm’s external environment Firm’s organizational structure

Answer 26

Firm's external environment

Question 27

First order change is the easiest to manage because: Employees are typically trained when it occurs Employees are typically on board and committed to it The introduction on an IT innovation only impacts people The introduction on an IT innovation only impacts structure The introduction on an IT innovation only impacts process

Answer 27

The introduction on an IT innovation only impacts process

Question 28

Why do managers need to consider the context in which the organization is embedded when making an information systems decision? A genuine understanding of the people involved, their skills, interests, and motivations is necessary when designing and implementing a new information systems. Every organization is unique and the type of information systems the firm needs depends on its unique characteristics The user resistance, incentive systems, and relationships within the information systems are crucial to information systems success So that managers can stay abreast of current developments To identify best practices so that all companies in a given industry can work to become more identical to each other.

Answer 28

Every organization is unique and the type of information systems the firm needs depends on its unique characteristics

Question 29

The information systems and organizational changes which heavily involve the people, process, and technology components of the information systems is called: Robotics First-order change Second-order change Third-order change Fourth-order change

Answer 29

Second-order change

Question 30

Which of the following is NOT defined as relating to Information Technology? Servers (webservers, fileservers, etc.) User equipment (PCs, cell phones, etc.) Telecommunication equipment (Routers, Switches, cables, etc.) People (Users, Managers, etc.) Software (Windows, Microsoft Office, etc.)

Answer 30

People (users, managers, etc)

Question 31

Which of the following is NOT one of the components of Information Systems? The collection of beliefs, expectations and values shared by the members of an organization The individuals or groups directly involved The organizational design, reporting, and relationships Both processing and telecommunications equipment Software used to manage data, information, and decision making.

Answer 31

The collection of beliefs, expectations and values shared by the members of an organization

Question 32

“Systemic effects” refers to: The interdependence of the four components of information systems The achievement of the goals of information systems The effects of external environment on information systems implementation The effects of firm strategy on information systems success The effects of business output on business input

Answer 32

The interdependence of the four components of information systems

Question 33

The information systems and organizational change which heavily involves all four components of the information systems is considered as: Automation First-order change Second-order change Third-order change Fourth-order change

Answer 33

Third-order change

Question 34

We have defined Information Systems (IS) as socio-technical systems. What does the term “socio-technical” mean in this definition? That an IS is designed and built by people That an IS is enabled by IT That an IS has two subsystems, a social and technical one That an IS is generally built for the greater good of society That an IS requires that users be technically trained.

Answer 34

That an IS has two subsystems, a social and technical one

Question 35

A business process is: The series of steps that a firm performs in order to complete an economic activity The procedure manuals typically used in large organizations to train new hires The firm’s culture and its manifestations A methodology for streamlining business operations so as to achieve substantial performance improvements The way that information is handled within the company.

Answer 35

The series of steps that a firm performs in order to complete an economic activity

Question 36

IT includes which of the following? Recorded data Software An organization’s structure Users Paper and pencil

Answer 36

Software

Question 37

When designing an information system you must optimize the IS as a whole, not each individual component. This is because the components of an IS interact with one another. We have termed this phenomenon: Systemic effects Component interrelationship The architecture of the IS Mutual component dependency Enabler effects

Answer 37

Systemic effects

Question 38

A socio-technical system has the following fundamental components: Social Groups, Hardware, Software, and Technical Environment IT, Governance, Environment, and People Process, People, IT, and Structure IT, People, and Process IT, Process, and Social Groups

Answer 38

Process, People, IT, and Structure

Question 39

Various levels of organizational change can be brought about by the introduction of new IT. They include: Intermediate Integrate Input Interface Transform

Answer 39

Integrate

Question 40

First-order change includes the following components: Social Groups, Hardware, Software, and Technical Environment IT, Governance, Environment, and People Process, People, IT, and Structure IT and Process IT, Process, Social Groups, Business Process

Answer 40

IT and Process

Question 41

Which of the following is not part of the organizational context of an Information System? Firm strategy Process Firm culture External environment Legal issues

Answer 41

Process

Question 42

An Information System consists of the following components: IT, Process, ________, and Structure; these four components are then grouped into two subsystems; technical and ­­________. External environment, philosophical People, organizational context People, social Managers, strategy Data, informational

Answer 42

People, social

Question 43

Which of these definitions best describes hardware? A series of statements or instructions to the computer The contents of a computer’s memory The physical components of your computer system. Network routing tables Software loaded on a computer’s hard drive.

Answer 43

The physical components of your computer system.

Question 44

The term interface is used to represent: The source code for a software application. The part of a software application that a user interacts with. The information processing logic of a software application. The separation between the software and the user. The environment that a computer operates in.

Answer 44

The part of a software application that a user interacts with.

Question 45

A third-order change includes which of the following components: Process and IT IT, Structure, and People Process, People, IT, and Structure IT, People, Process, and Environment IT and People

Answer 45

Process, People, IT, and Structure

Question 46

When second order change occurs, only the manner in which the process is performed changes, making it relatively easy to envision, justify, and manage. TRUE OR FALSE

Answer 46

FALSE

Question 47

IT and IS are exactly the same concepts. TRUE OR FALSE

Answer 47

FALSE

Question 48

Networking Devices are IT components. TRUE OR FALSE

Answer 48

TRUE

Question 49

There is only one way to correctly perform a business activity. TRUE OR FALSE

Answer 49

FALSE

Question 50

The organizational structure component includes the organization’s culture. TRUE OR FALSE

Answer 50

TRUE

Question 51

The unintended effects of IT are always negative and should be minimized. TRUE OR FALSE

Answer 51

FALSE

Question 52

The external environment should not be included in the design of IS. TRUE OR FALSE

Answer 52

FALSE

Question 53

Among the positive effects of an information system we can include employee empowerment and the widening scope of their responsibility. TRUE OR FALSE

Answer 53

TRUE

Question 54

Software is an opinion about how data are represented, organized, and manipulated TRUE OR FALSE

Answer 54

TRUE

Question 55

The external environment is one of the four fundamental components of IS. TRUE OR FALSE

Answer 55

FALSE

Question 56

Which of the following has been a negative aspect of reengineering? Low costs associated with purchase of integrated technology structure Lengthy adoption by all employees Significant company downsizing and layoffs Easy communication across all functions of a business Improved organizational responsiveness

Answer 56

Significant company downsizing and layoffs

Question 57

Which of the following is correct regarding the characteristics of decision making at the executive level of an organization? It is concerned with high-level, long-term decisions It is highly unstructured and often ad hoc The objective is to predict future developments by evaluating trends It is often supported by Executive Information Systems (EIS) All of the above

Answer 57

All of the above

Question 58

We have defined “a system designed for the long-range planning and decision-making needs of senior managers as” A TPS A functional system An EIS A DSS None of the above

Answer 58

An EIS

Question 59

We have defined “a system mainly concerned with automating recurring activities and structuring day-to-day activities to ensure that they are performed with speed and accuracy”: A TPS A functional system An EIS A DSS

Answer 59

A TPS

Question 60

The book identifies different perspectives used to categorize organizational information systems and technologies, which include all of the following EXCEPT: Hierarchical perspective Transactional perspective Functional perspective Process perspective None of the above

Answer 60

Transactional perspective

Question 61

Which of the following are not one of the levels of an organization according to the hierarchical perspective? Strategic Transactional Managerial Operational None of the above

Answer 61

Transactional

Question 62

The notion of Business Process Reengineering (BPR) to refers to: A large, integrated software application designed to integrate old legacy systems A business process enacted to create a data warehouse The equivalent of paving the cow-paths The fundamental rethinking and radical redesign of a firm’s existing business processes The way a firm does business

Answer 62

The fundamental rethinking and radical redesign of a firm’s existing business processes

Question 63

Atomicity is best associated with which of the following organizational levels? Strategic Transactional Managerial Operational None of the above

Answer 63

Operational

Question 64

Transaction logs are best associated with which of the following concepts? Atomicity Consistency Isolation Durability Exegency

Answer 64

Durability

Question 65

In manufacturing, which level of management is generally concerned with optimizing plant operations (e.g., inventory management, production schedules, labor utilization, etc.) Managerial Level Supervisory Level Executive Level Transaction Processing Strategic

Answer 65

Managerial Level

Question 66

Which level of an organization has a long-range focus? Managerial Level Supervisory Level Executive Level Transaction Processing Strategic

Answer 66

Executive Level

Question 67

Which type of information system uses highly aggregated data and scenario analyses? Management Information Systems Transaction Processing Systems Executive Information Systems Decision Support Systems Supply Chain Integration Systems

Answer 67

Executive Information Systems

Question 68

Which type of the following is not typically categorized as one of the five primary organizational functions? Marketing Environmental Protection Human Resources Finance Accounting

Answer 68

Environmental Protection

Question 69

Which type of perspective is focused on breaking down organizational silos and optimizing efficiency among all organizational levels and activities? Organizational Functional Managerial Process Profit

Answer 69

Process

Question 70

Enterprise systems are built around which concept? Atomization Durability Consistency Isolation Integration

Answer 70

Integration

Question 71

Knowledge Management involves all except which of the following with regard to knowledge EXCEPT which one? Creation Codification Gathering Disseminating Using

Answer 71

Using

Question 72

Which of the following is not a characteristic of a data warehouse? Large size Large scope Uses a single input source Enables data integration Supports analytics

Answer 72

Uses a single input source

Question 73

A user-driven tool used to selectively extract and view data from analytical databases is called what? OLAP Data Mining Transaction Processing System CRM SOA

Answer 73

OLAP

Question 74

Integration helps a company decrease redundancy and inefficiency.

Answer 74

TRUE

Question 75

Enterprise systems are rarely modular in nature. That is, all organization functionalities must be installed simultaneously in order to be effective.

Answer 75

FALSE

Question 76

Knowledge management involves creating, codifying, gathering, and disseminating knowledge within an organization, in a way similar to managing purchased assets (such as land, money, etc.)

Answer 76

TRUE

Question 77

Business Intelligence has to do with the ability of a particular manager with regard to managing his assigned business responsibilities.

Answer 77

FALSE

Question 78

A data warehouse is a subset of a data mart.

Answer 78

FALSE