Def I have trouble with

Question 1

Website development

Answer 1

The creation and/or improvement of a connected group of pages on the internet maintained by the business to sell it’s product

Question 2

Define automated production lines

Answer 2

Comprises machinery and equipment arranged in a sequence with components added to a good as it proceeds through each step, with the processes controlled by computers.

Question 3

Define CAD computer aided design

Answer 3

A computerised design tool that allows a business to create product possibility from a series of input parameters.

Question 4

Define CAM computer aided manufacturing

Answer 4

A computerised software tool used to control the enitre manufacturing process.

Question 5

Define Forecasting

Answer 5

A material planning tool that relies on data from the past and present and analysis of trends to attempt to determine future events.

Question 6

Define master production schedule

Answer 6

A plan of what will be produced when it will be produced, the quantity in which it will be produces, labour requirments and contractual delivery dates.

• Provides an in indication of the amount of inputs required overtime

Question 7

Define material requirment planning

Answer 7

Involves developing an itemised list of all materials involved in production to meet the specified orders.

Question 8

Define Just in time

Answer 8

A materials management strategy that ensures that the right amount of material inputs will arrive only as they are needed in the operations process

Question 9

Define Quality

Answer 9

The degree of excellence of goods or services and how well they meet it’s stated purpose.

Question 10

Define Continuous Improvement

Answer 10

An ongoing commitment to achieving perfection

Question 11

Define Quality Control

Answer 11

Quality Control makes use of inspections at various points in the production process to check for problems and defects.

E.g Lipton Tea process of inspecting the taste/quality of their tea

Question 12

Define Quality Assurance

Answer 12

Quality assurance involves the use of a recognised system that is designed to ensure that standards are met.

E.g ISO standards

Question 13

Define Total quality management

Answer 13

is a holistic approach to quality and a commitment to excellence where all employees are involved in the continuous pursuit of quality in everything they do.

E.g. Toyota’s implementation of TQM - core principles surrounding Kaizen

Question 14

Define Waste Minimisation

Answer 14

A process involving the reduction of the amount of unwanted or unusable resources produce by the business during it’s operations. to imporve effeciency and effectiveness.

Question 15

Define waste

Answer 15

Is any resources (Raw material, labour, time) which is discarded after use, or it is worthless, defective or of no use.

Question 16

Define Lean Mangement

Answer 16

Involves a systematic process for eliminating waste so the end customer gets the most value from their perspective with fewer resources

Question 17

What are key principles of Lean Managment - Pull

Answer 17

1. Pull - be led by customer demand and focus on their needs - This reduces over-processing and over-production of waste

Question 18

What are key principles of Lean Management - One Piece Flow

Answer 18

2. One Piece Flow – A principle the focuses on optimising production processes so that there is a continuous flow and minimal idle time (E.g. use of JIT method). - This reduces transportation, inventory, motion and waiting wastes

Question 19

What are key principles of Lean Management - Takt

Answer 19

3. Takt – a principle which focuses on producing the product that is valued by by the customer. This reduces over-processing waste

Question 20

What are key principles of Lean Management - Kaizen

Answer 20

4. Continuous movement (Kaizen)– Strive for perfection and continuously improve (zero defect)

-This reduces inventory and defect waste
(POTZ)

Question 21

What are key principles of Lean Management - Jodoka

Answer 21

5.Jodoka (i.e Automation ) - A principle which focuses on the use of automated production technology to precisely carry out repetitive tasks and reduce human error. - This reduces movement and defect waste

Question 22

What the 7 waste of lean management + Decribe how they should be avoided

Answer 22

Transportation - Avoid reducing an overload or excess amount of unnecessary transportation. Such like pick up trucks

Inventory - Avoid the amount of storage required for materials or goods.

Motion-Preventing the constant amount of unnecessary movement of workers and products within the process

Waiting Time- Avoid the waiting time for workers when working during their working hours. Waiting for information of items to arrive

Over Processing - Disregarding the rule of quality over quantity, creating a problem of over-processing products with no further value improved.

Over Production - Avoid the overproduction of a product or goods.

Defects/Errors - Reducing the number of errors and faults within a service or product.

Question 23

Define CSR

Answer 23

The commitment by an organisation to conduct its business in an ethical manner that exceeds legal requirements and aims to minimise negative impact on the environment, society and the economy, as well as other stakeholders.

Question 24

Managing inputs appropriately

Answer 24

• Sustainable Procurement of inputs
• Sourcing from “Fair Trade” or socially responsible suppliers
• Using renewable energy (e.g. solar )
• Sourcing inputs locally to support Australian economy

Question 25

Managing processes

Answer 25

- Introducing waste minimisation techniques to reduce scrap/waste - Introduce green technologies that promote recycling and reuse of resources - Retain operational processes in Australia to support economy.

Question 26

Managing Outputs

Answer 26

- Ensure good benefits society without causing harm to the natural environment - Be proactive with product recalls if outputs have the potential to harm customers - Go above and beyond to increase quality of outputs

Question 27

How can use of technology-v Efficiency

Answer 27

``` • Automation and CAD/CAM more precise – reduces waste. • Allows for mass production – economies of scale. • Performs repetitive tasks better. ```

Question 28

How can use of technology - Effectiveness

Answer 28

- Reduced levels of waste and increased productivity growth can reduce operating costs and support higher net profits. • Precise production can improve the quality of outputs, supporting a higher number of sales

Question 29

Materials management - Efficiency

Answer 29

``` • Forecasting, materials planning and inventory management (e.g. JIT) can reduce waste – expired produce, time, storage, handling costs, etc. which improves productivity. ```

Question 30

Materials management - Effectiveness

Answer 30

Effective production planning ensures customer deadlines are met - increased level of customer satisfaction/reduced number of complaints. • Effective inventory management ensures material waste is minimised which can reduce operating costs and support higher net profits.

Question 31

Quality management - Efficiency

Answer 31

Optimising quality processes (e.g. QC, QA) can reduce waste (fewer defects) which improves rate of productivity (same or more outputs per input).

Question 32

Quality management - Effectiveness

Answer 32

Optimising quality can give the business a competitive edge over rivals, supporting increased sales and percentage of market share. • Reduced waste supports higher net profits

Question 33

``` Waste Minimisation (Lean Management) - Efficiency ```

Answer 33

Implementing lean production methods reduces waste (TIMWOOD) and achieves optimal efficiency in operations.

Question 34

``` Waste Minimisation (Lean Management) - Efficiency ```

Answer 34

Avoiding over-processing, and optimising flow can improve rate of productivity growth. • Reusing, recycling, etc. can reduce operating costs and support higher net profits.

Question 35

Define Global sourcing of inputs

Answer 35

The practice of seeking the most cost-effective material and other inputs, from countries overseas.

Question 36

Define Overseas Manufacture

Answer 36

Refers to when the transformational processes involved in producing a good are carried out overseas. It involves the good being being completely manufactured overseas.

Question 37

Define Global Outsourcing

Answer 37

Outsourcing is the contraction of a specific business operation to an external person or business. Global outsourcing is when a business contracts an overseas business to perform some of its role or functions.

Question 38

Define Employee Entitlement issues

Answer 38

Employee entitlements refer to the legal obligations employers must provide to employees who....

Question 39

Define employee Transition issues

Answer 39

Employee transition refers to the steps taken to support terminated employees exit the business into retirement, a new place of work, etc., beyond paying out legal entitlements.