DEFINITION OF TERMS

Question 1

The carrier on which the passenger departs from the connecting point.
e.g. SO076/ PR102

Answer 1

ACCEPTING/ RECEIVING CARRIER

Question 2

Services sold in behalf of an airline with the issuance of a separate traffic document.

Answer 2

ANCILLARY SERVICES

Question 3

Passengers who land at their point of destination.

Answer 3

ARRIVING OR LANDING
PASSENGERS

Question 4

Articles, effects and other personal property of a passenger which are necessary for wear, use, comfort, or convenience in connection with his trip.

Answer 4

BAGGAGE

Question 5

The airline that takes the passenger from a particular boarding point

Answer 5

BOARDING AIRLINE

Question 6

The point where the passenger is scheduled to embark on a flight.

Answer 6

BOARDING POINT

Question 7

The seat accommodation held for a passenger in advance on a given flight.

Answer 7

BOOKING RESERVATION

Question 8

The airline which the passenger made his reservations with This may the airline that made the original reservations, or the one which the passenger contacted en route to request changes in the reservations.

Answer 8

BOOKING AIRLINE

Question 9

Baggage hand carried by the passenger in the cabin. This compromises all personal articles other than the allowed carry-on items needed by the passenger during flight.

Answer 9

CABIN / HAND CARRIED BAGGAGE

Question 10

A flight that will definitely not depart or arrive as scheduled on that day.

Answer 10

CANCELLED FLIGHT

Question 11

Means the transportation of persons or property by air, with or without remuneration, including all incidental services.

Answer 11

CARRIAGE

Question 12

Pertains to the airline/s. e.g. Philippine Airlines, Inc.

Answer 12

CARRIER

Question 13

That part of passenger’s baggage which the carrier took sole custody during carriage and for which it issued corresponding baggage claim checks.

Answer 13

CHECKED BAGGAGE

Question 14

Means applicable laws, regulations, procedures and restrictions that govern the transport of passengers / items by air.

Answer 14

CONDITIONS OF CARRIAGE

Question 15

Refers to a passenger holding a confirmed ticket on a particular flight but is not listed in the Passenger Name List
(PL. This type of inconvenienced passenger is also known as OKNOREC (NO RECORD) passengers.

Answer 15

CONFIRMED UNMANIFESTED
PASSENGER

Question 16

Means two or more tickets concurrently issued to a passenger and together constitute a single contract of carriage.

Answer 16

CONJUNCTION TICKET

Question 17

The station en route where the passenger has to change aircraft either with the same airline or with a different airline.
e.g. KL321 / PR307
TG621 / TG321
AMS / HKG / MNL
MNL / BKK / CPH

Answer 17

CONNECTING POINT

Question 18

A type of delay where the ETD/ETA are changed more than once subsequent to announcement of initial rescheduled departure/arrival times owing to difficulty in rectifying the cause of delay.

Answer 18

CREEPING DELAY

Question 19

Standard regulations equipment issued by the company to flight deck and cabin crew. The contents of which are limited to clothing, personal effects and other items which are reasonably necessary in the performance of the functions for the duration of their assignment.

Answer 19

CREW BAGGAGE

Question 20

The area where passengers declare to authorities with the use of Customs Declaration Forms the contents and value of the items brought into the country.

Answer 20

CUSTOMS AREA

Question 21

Articles or substances which are capable of posing a risk to health, safety, property or the environment. These items are enumerated and classified in the Dangerous Goods Regulations.

Answer 21

DANGEROUS GOODS

Question 22

A flight that is unable to depart or arrive as scheduled and consequently rescheduled at a later time.

Answer 22

DELAYED FLIGHT

Question 23

The airline that takes the passenger to his interline point, stopover point or destination

Answer 23

DELIVERING AIRLINE

Question 24

An amount payable to passengers holding confirmed reservation on a flight but was denied boarding due to overselling.

Answer 24

DENIED BOARDING
COMPENSATION

Question 25

A passenger who in spite of having confirmed reservations was not taken in the flight due to overselling.

Answer 25

DENIED BOARDING PASSENGER

Question 26

The point at which the passenger is scheduled to disembark from a flight of the boarding airline.

Answer 26

DEPLANING POINT

Question 27

A person who has entered a country either legally or illegally) and who now has been formally ordered by the authorities to be removed from the country.

Answer 27

DEPORTEE

Question 28

Refers to a flight that deviates from its published route and lands at an airport other than its scheduled destination or airport of origin.

Answer 28

DIVERTED or REROUTED FLIGHT

Question 29

Means the ultimate stopping space of the passengers according to the contract of carriage.

Answer 29

DESTINATION

Question 30

A passenger who arrives on one flight and departs on the same aircraft and/or flight.

Answer 30

DIRECT TRANSIT PASSENGER

Question 31

Refers to a flight that deviates from the published route and as a result, returns to the airport of origin or lands in a alternate airport other than its airport of destination.

Answer 31

DIVERTED FLIGHTS

Question 32

A passenger taking a flight for the first time.

Answer 32

FIRST RIDER

Question 33

A stop which is not part of the regular route for the purpose of offloading passengers and/or cargo.

Answer 33

FLAGSTOP

Question 34

When used in the Interline Reservation context means 10 or more passengers traveling together excluding infants.

Answer 34

GROUP

Question 35

Where passengers present to immigration officers their passports, visas, E/D(embarkation or departure cards) and other documents.

Answer 35

IMMIGRATION AREA

Question 36

A passenger who has arrived in a country on a flight, but is refused admission by the authorities of that country.

Answer 36

INADMISSIBLE PASSENGER

Question 37

Minor or less than two years of age.

Answer 37

INFANT

Question 38

Carriage within the same traffic conference. e.g. PR898 from TC3-MNL to TC3-TPE PR210 from TC3-SYD to TC3-MNL

Answer 38

INTRA-CONFERENCE CARRIAGE

Question 39

Carriage area or area to another. e.g. PR898 from TC1-SFOto TC3-TPE PR210 from TC1-NYC to TC2-LON

Answer 39

INTER-CONFERENCE CARRIAGE

Question 40

When used with another word, it describes anything involving two or more airlines. e.g. interline itinerary, interline point, interline reservations, interline transactions, etc.

Answer 40

INTERLINE

Question 41

Baggage of a passenger that was tagged according to his itinerary involving two or more airlines.

Answer 41

INTERLINE BAGGAGE

Question 42

Changes in the passenger's itinerary brought about by flight disruption.

Answer 42

INVOLUNTARY RE-ROUTING

Question 43

The sum of all portions of a passenger's journey, from the beginning to the end, even though separated by a gap or gaps.

Answer 43

ITINERARY

Question 44

Refers to passenger who presents himself for check-in at the airport on the day of the departure but is unable to board the aircraft.

Answer 44

LEFT BEHIND PASSENGER

Question 45

A passenger who is in contact with the local office of an airline, either directly, through another person, through a travel agent, or through the local office of another airline.

Answer 45

LOCAL PASSENGER

Question 46

Passenger who needs to be met and assisted upon arrival due to some special assistance they need.

Answer 46

MAAS PASSENGER

Question 47

A condition where the passenger misses his/her connection due to the late arrival or cancellation of his/her delivering flight.

Answer 47

MISCONNECTION

Question 48

A passenger who arrives at a station after his connecting flight has departed. He is given the option to either: * wait for the next available flight, or; % get accommodated on another airline without additional cost to the passenger.

Answer 48

MISCONNECTED PASSENGER

Question 48

A passenger who boards the wrong flight and ends up in a destination other than his. The airline has the responsibility to: put the passenger on a direct flight to his destination, or send the passenger back to his origin where he can take his original flight.

Answer 48

MISROUTED PASSENGER

Question 49

Is a passenger who presents a ticket that indicates reserved space. The airline however, has no record of the reservations.

Answer 49

NO-RECORD PASSENGER

Question 50

A passenger with a confirmed space but fails to show up for the check-in or boarding for gate no-show.

Answer 50

NO-SHOW PASSENGER

Question 51

The airline operating in the first portion of an itinerary of a passenger.

Answer 51

ORIGINATING AIRLINE

Question 52

The situation when there are more seats reserved in a flight than its seating capacity.

Answer 52

OVERBOOKING

Question 53

The situation when there are more seats sold in a flight than its seating capacity.

Answer 53

OVERSALE

Question 54

Is any, person except member of the crew, carried or to be carried in an aircraft with the consent of the carrier.

Answer 54

PASSENGER

Question 55

A record maintained and controlled by the airline which contains the passenger's travel requirements and history.

Answer 55

PASSENGER NAME RECORD (PNR)

Question 56

A delay that is known 12 hours or more prior to the estimated time of departure.

Answer 56

PLANNED/ANTICIPATED DELAY

Question 57

The notification by teletype, commercial wire or mail, that a person in one city has requested issuance of prepaid transportation for another person in another location.

Answer 57

PREPAID TICKET ADVICE (PTA)

Question 58

Is a multilateral agreement of IATA member airlines of dividing layover expenses of connecting passengers.

Answer 58

PRORATION

Question 59

Area where CAA doctors check the health cards of passengers to see it they have necessary shots or vaccinations.

Answer 59

QUARANTINE

Question 60

A procedure requiring the passenger to advise the airlines of his/her intention to use the space reserved for him

Answer 60

RECONFIRMATION

Question 61

An unscheduled stop of a flight in a place that was not included in its flight route.

Answer 61

REROUTED / DIVERTED FLIGHTS

Question 62

A flight which did not continue its journey and instead returned to ramp. Departure may be reset to a later time or may be cancelled.

Answer 62

RETURN FLIGHT (FLIGHT DISRUPTION)

Question 63

A passenger who is returning to his resident country where he is not a citizen of.

Answer 63

RETURNING RESIDENT

Question 64

Is a passenger traveling and seeking admission in a country only to join a vessel docked in that country.

Answer 64

SHIP'S CREW SEAMAN

Question 65

Baggage on stand by for carriage due to excessive volume of baggage/cargo load.

Answer 65

STANDBY BAGGAGE

Question 66

A potential revenue passenger who presents himself/herself at a designated check-in location, and who is prepared to travel if space is available.

Answer 66

STANDBY GO SHOW

Question 67

A deliberate interruption of a journey of a passenger at points between the place of origin and destination which is agreed in advance with the airline.

Answer 67

STOPOVER

Question 68

A passenger who is unable to travel in a regular cabin seat and must be accommodated in the aircraft in a horizontal position.

Answer 68

STRETCHER PASSENGER

Question 69

A process in check-in where the passenger is checked-in all the way to his final destination.

Answer 69

THROUGH-CHECK

Question 70

A passenger who stays in a place to connect to another flight for his final destination.

Answer 70

TRANSIT PASSENGER

Question 71

A transfer passenger who arrives within two hours before ETD of his connecting flight.

Answer 71

IMMEDIATE CONNECTING PASSENGER

Question 72

A transfer passenger who arrives from 2 to 6 hours before ETD of his connecting flight.

Answer 72

STAY-IN PASSENGER

Question 73

A transfer passenger who arrives more than 6 hours before ETD of his connecting flight but departs within the same day.

Answer 73

WASH-UP PASSENGER

Question 74

A transfer passenger who's connecting flight departs on the following day from his arrival.

Answer 74

LAYOVER PASSENGERS

Question 75

a passenger who is allowed entry into the Philippines for a stay of 21 days or more without a visa approval provided holding onward tickets.

Answer 75

NON- RESTRICTED NATIONAL

Question 76

a passenger who is not allowed to enter the Philippines without a valid visa.

Answer 76

RESTRICTED NATIONAL

Question 77

The area in the Airport Terminal where passengers wait for their connecting flights.

Answer 77

TRANSIT LOUNGE

Question 78

Is a transiting passenger who is continuing his journey to a third country, even when a change of airline is involved, without requiring a visa for such passenger provided the conditions of the particular country on transiting without visa are adhered to.

Answer 78

TRANSIT WITHOUT VISA PASSENGER