Definitions Flashcards
(7 cards)
1
Q
Any financially valuable component that can contribute to the delivery of an IT product or service.
A
IT asset
2
Q
Any change of state that has significance for the management of a service or other configuration item (CI). Events are typically recognized through notifications created by an IT service, CI, or monitoring tool.
A
Event
3
Q
Any component that needs to be managed in order to deliver an IT service.
A
Configuration item
4
Q
The addition, modification, or removal of anything that could have a direct or indirect effect on services.
A
Change
5
Q
A cause, or potential cause, of one or more incidents.
A
Problem
6
Q
A problem that has been analysed but has not been resolved.
A
Known error
7
Q
An unplanned interruption to a service or reduction in the quality of a service.
A
Incident
