delicades reviewer Flashcards
(50 cards)
The management of processes or systems that create goods and/or provide services.
Operations management
Organizations are formed to pursue goals that are achieved more effectively by the concerted efforts of a group of people than by individuals working alone.
Business Organization
Three Basic Functions Of Business Organization
- PRODUCTION / OPERATIONS
- FINANCE
- MARKETING
Activities related to securing resources at favorable prices and allocating those resources throughout the organization.
FINANCE
Inputs are used to obtain finished goods using one or more transformation processes
- PRODUCTION / OPERATIONS
- System
Focus on selling and/or promoting the goods and services of an organization.
MARKETING
evaluation of alternative investment in plant and equipment requires input from both operations and finance people.
Economic analysis of investment proposals
must be periodically prepared to plan financial requirements.
Budget
necessary funding of operations and the amount and timing of funding
Provision of funds
supplies information to management on cost of labor, materials, and overhead and may provide reposts on items such as scrap, downtime and inventories.
Accounting
responsible for procurement of materials, supplies, and equipment.
Purchasing
concerned with recruitment and training of personnel, labor relations, wages and salaries and ensuring health and safety of employees.
Personnel or Human Resources
providing management with the information it needs to effectively manage
Management Information System (MIS)
responsible for general upkeep and repair of equipment, building and grounds, heating and air-conditioning, removing toxic waste.
Maintenance
responsible for building and maintaining a positive image of the organization.
Public Relations
involves shipping of goods to warehouse, retail outlets or final consumer.
Distribution
means that the product or service is designed for specific case or individual.
Customized Output
means that there is a high degree of uniformity in goods or services.
Standardized Output
The four Vs of operations:
Volume, Variety, Variation, Visibility
results in a tangible product.
Production of goods
generally implies an act.
Service operation
Differences Between Goods and Services:
- Customer contact
- Uniformity of input
- Labor content of job
- Uniformity of output
- Measurement of productivity
- Simultaneous production/consumption and delivery
- Quality assurance
an abstraction of reality; a simplified version of something
I. MODEL
More abstract than their physical counterparts (less resemblance to physical reality)
Schematic Models
