Deliver At Pace

Question 1

Situation

Answer 1

• Peer Advisor promoted to student advisor
• Increased work load, managing difficult cases, emails, drop ins, uni meetings, projects & charity work

Question 2

Task

Answer 2

• Manage service & diverse responsibility
• Ensure cases were handled efficiently
• Productive meetings with the advisor team and other groups
• Ensue projects & charity work continued within working hours

Question 3

Action

Answer 3

• Prioritize by urgency & impact
• Task management through deadlines & tracking system to monitor
• Specific drop in times
• Projects & charity work early morning before service opened

Question 4

Result

Answer 4

• Delivered at pace despite circumstances
• Positive team & student feedback
• 3 day turnaround max
• Progress on projects