Describe support offerings for Microsoft 365 services

Question 1

Describe support options for M365

Answer 1

The support option chosen to deal with a particular issue depends on:

-Tool or service where the issue has arisen.
-the type of subscription your org uses.
-the kind of support your org needs.

support types:
community based support, self-help, we chat, email and phone support, Q&A forums, pre-sales support, FastTrack, Microsoft Unified support, support through a partern.

-FastTrack is FastTrack is a service provided by Microsoft that helps customers onboard Microsoft Cloud solutions and drive user adoption.
-Microsoft Unified support is a service that provides comprehensive support across your entire organization through 24/7 as-needed technical support, an assigned Customer Success Account Manager, advisory support, cloud assistance, technical training and more.

Question 2

Describe service level agreement (SLAs)

Answer 2

The SLA describes Microsoft’s commitments for uptime and connectivity for Microsoft Online Services.

<99.9% gives you a 25% credit
<99% gives you a 50% credit
<95% gives you a 100% credit

Question 3

How to provide feedback

Answer 3

The following list describes the ways you can provide feedback to Microsoft:

Send feedback from within an application, for example, in Microsoft Word under Help select Feedback to provide your input.
Send feedback directly within the community feedback web portal, Feedback.
Send feedback from the Windows Feedback Hub, located directly on your Windows device.