Design Cert Sample Test Questions

Question 1

Discovery

________ explains the roles of users in a Salesforce system, their desired activities, and what they intend to accomplish

Answer 1

User Story

Question 2

Discovery

What are the 3 components of a User Story?

Answer 2

Who – From whose perspective will this story be written

What – What goal will be accomplished

Why – Why does the user need the functionality

Question 3

Discovery

A good User Story is governed by INVEST. What does it stand for?

Answer 3

Independent: They’re self-contained, independent of other user stories

Negotiable: You’re able to make changes and rewrite a user story until it’s implemented in a time box

Valuable: Each user story should deliver a business value to the user

Estimable: You should be able to estimate and determine the size/effort of a user story

Small: User stories should be small enough to fit in a time box

Testable: User stories need to provide information that is necessary for testing, i.e. to make the development of tests possible

Question 4

Discovery

User Story mistakes to avoid?

Answer 4

• Project team didn’t engage in writing them
• the “who” is undefined user
• The “why” is feature specific
• Vague acceptance criteria
• Story assigned to implementation team without discussion

Question 5

Discovery

What are the key skills of a UX Designer?

Answer 5

UX Research
Collaboration
Wire-framing and UI Prototyping
User Empathy 
Interaction Design
Communication

Question 6

Discovery

What are the common research method categories?

Answer 6

Behavioral methods - focus on what people do

Attitudinal methods - focus on what people say

Qualitative methods - try to answer “Why?” or “How?”

Quantitative methods - try to answer “How much?” or “How many?

Question 7

Discovery

What is good for casting a wide net to collect many responses?

Answer 7

Surveys

Question 8

Discovery

What are the 4 main parts to a contextual inquiry?

Answer 8

Context - Go to their environment (e.g. their desk, their lab)

Partnership - Be an apprentice, immerse yourself in their work to see what they do and the way they do it.

Interpretation - Interpret your observations with participant. Verify assumptions

Focus: Develop observation guide (behaviors, tasks, questions to ask) to stay focused on subject of interest/inquiry

Question 9

Discovery

What are the golden rules of shadowing and interviewing?

Answer 9

• Permission to record
• Keep it informal and human
• Open-ended questions
• Active Listening
• Ask why

Question 10

UX Fundamentals

What is a UPN?

Answer 10

Universal Process Notation - a process mapping standard

Question 11

UX Fundamentals

What is a Capability Model?

Answer 11

Blueprint of high-level process areas. Useful for scoping area that you want to dive into more detailed process mapping. As blueprint, shows context of process in overall business.

Question 12

UX Fundamentals

What does SIPOC stand for?

Answer 12

Key points in a process as a way to prepare for a more detailed process map:

Suppliers
Inputs
Process
Outputs
Customers

Question 13

UX Fundamentals

What is used to visualize the flow of material and information that is needed to bring a product to the customer.

Answer 13

Value Stream Map
Ideally, you want to use this type of map to record measurements of the inputs and outputs of process steps or to identify waste within and between processes.

Question 14

What are the rules for having text on top of non-solid backgrounds?

#UX Fundamentals
#Accessibility

Answer 14

• Only heading text can be on non-solid backgrounds
• Text should be at least 18px and one line
• Gradient can only be vertical
• Always define a backup color

Question 15

UX Fundamentals

What are the four principles of accessibility?

Answer 15

Perceivable - cannot be invisible to all of a user’s senses

Operable -

Understandable

Robust - must be able to access content using wide variety of user agents (including assistive technologies)

Question 16

UX Fundamentals

What is the contrast ratio between text and a text’s background?

Answer 16

4.5 to 1.

If font is at least 24px, that drops to 3 to 1

Question 17

Human Centered Design

What are the 4 stages of the Conversation Design (CxD) Process?

Answer 17

Discover
Ideate
Prototype
Revise

Question 18

Human Centered Design

________ is the practice of designing solutions that offer a diversity of ways for people to participate in and contribute to an experience

Answer 18

Inclusive Design

Question 19

Human Centered Design

What are the 3 principles of Inclusive Design?

Answer 19

• Recognize exclusion
• Learn from diversity
• Solve for one, extend to many

Question 20

Declarative Design

Use _______ to guide your users through steps of a business process, such as working an opportunity from a fresh lead to a successfully closed deal.

Answer 20

Salesforce Path

At each step of a path, you can highlight key fields and include customized guidance for success.

Question 21

Declarative Design

Use ________ to show a graphical view of records in a list view.

Answer 21

Kanban View

Question 22

Declarative Design

What should you use if you want a component to appear on a page only under specific conditions, like when the sales opportunity for that account is greater or equal to $1 million?

Answer 22

Dynamic Lightning Page, using Lightning App Builder. This can add filter conditions and logic to a component’s visibility properties

Question 23

Declarative Design

What can you use to make Salesforce mobile apps easier to access and easier to complete?

Answer 23

Quick Actions:
Makes user’s mobile navigation and worfklow smoother by:
- Convenient access to most important info, and
- can predefine values on new records, saving users from repetitive data entry tasks

Question 24

Declarative Design

What are the two main types of Quick Actions?

Answer 24

Object-Specific Quick Actions - automatic relationships to other records. Users can quickly create or update records, log calls, send emails, and more in the context of a particular object. For example, you add an object-specific action on the Account object that creates contacts. If a user creates a contact with that action on the detail page for the Acme account, that new contact is associated with Acme.

Global quick actions
Can be put anywhere actions are supported. Users can log call details, create records, or send email, all without leaving the page they’re on.

Question 25

What can be used to send email to Lead, Contact or Person Account from right within Salesforce (Sales, Service, Financial Services, or Experience Cloud) using email templates created in Marketing Cloud. #Declarative Design

Answer 25

Distributed Marketing

Question 26

What tool lets you create a custom UI and guid users through a business process launched from Lightning Pages, Experience Cloud, quick actions, and more? #Declarative Design

Answer 26

Screen Flow - use it when your business process requires input from a user. Build rich screens that guide users and automate the necessary logic and actions between those screens. This is the simpler than Lightning component, which is another guided visual experience.

Question 27

What are four moderation types of Qualitative Usability Testing? #Testing

Answer 27

Concurrent Think Aloud (CTA) - ask the user to think aloud as they work Retrospective Think Aloud (RTA) - ask the user to repeat their thinking after the fact Concurrent Probing (CP) - asking the user "why" as needed throughout the test Retrospective Probing (RP) - asking detailed questions after the fact

Question 28

What is the BEM Naming Convention? #SLDS

Answer 28

BEM is Block, Element, Modifier - a smart way of naming CSS classes and applied to our SLDS

Question 29

What are the 5 icon types in SLDS? #SLDS

Answer 29

Utility - simply glyphs paired with text or used alone. No background shape Object - Standard (accounts, etc) and Custom. White glyph on squircle Action - are touch-device specific. White glyph on colored circle Doctype - file formats Product - Salesforce apps/products

Question 30

What is the mobile tap targeting size? #SLDS

Answer 30

``` ios = 44x44 android = 48x48 ```

Question 31

What is the styling hook naming convention? #SLDS

Answer 31

``` Component - required) > Element - optional >>Category - required >>>Property - optional, sematntic >>>>>Attribute - optional, semantic >>>>>>>State - optional e.g. hover, focus, selected) ```

Question 32

What are the various component states (e.g. checkboxes) #SLDS

Answer 32

``` Unchecked Checked Unchecked + Disabled Checked + Disablecd Unchecked + Focus Checked + Focus ```

Question 33

What are the various component states (e.g. Visual Picker) #SLDS

Answer 33

``` Default (not hovered, focused, or selected) Selected Not Selected + Hover Selected + Hover Not Selected + Focus Selected + Focus ```

Question 34

When it comes to declarative tools, what's a difference between a prompt and a popover? #Declarative

Answer 34

A prompt is a declarative component to assist in on-boarding. A popover is a programmatic solution. It can help with on-boarding.

Question 35

Which of these solutions are declarative, and which are programmatic? - Prompt - Popover - Setup Assistant - Welcome Mat #Declarative

Answer 35

Prompt is a declarative component. Popover, Setup Assistant and Welcome Mat are all programmatic solutions.

Question 36

In a Workspace, what does the Composer section allow the sales reps to do? #Declarative

Answer 36

The Composer helps sales reps stay focused on the lead of the moment. It’s super easy for reps to log calls, create tasks and events, and send emails—all without navigating away from the lead.

Question 37

What are the 7 key content zones in a Workspace? (PKGTADN) #Declarative

Answer 37

1) Path 2) Key Fields 3) Guidance For Success 4) Tools for Tracking and Working Leads: Activity, Chatter, Details 5) Activity: Composer: Log calls, Create Tasks and Events, Send Emails 6) Details: all opportunity details as well as Related Information 7) Next Steps: upcoming steps and a log of past activity

Question 38

What does the term "Adoption" mean when it comes to Salesforce as a solution? #Declarative

Answer 38

In the business world, adoption is all about getting someone to use a solution that is available to them. When we talk about Salesforce adoption, it means a company (your company) has Salesforce, and someone (you) wants to make sure the end users (your sales reps) use it.

Question 39

What are the benefits of Adoption? #Declarative

Answer 39

Benefits to your reps: - Enhances productivity - Strengthens customer relationships with better - information about their customers - Creates mobility: Reps can work from anywhere Benefits to your company: - Boosts revenue - Creates real-time visibility into current and future deals - Greater transparency - Provides a 360 view of your customer base

Question 40

What is a formula for driving adoption? #Declarative

Answer 40

What it is + what it can do for your reps + how to use it

Question 41

What is User Engagement? #Declarative

Answer 41

The process of onboarding, empowering, assisting, and educating users through in-app guidance.

Question 42

What are two tools for promoting feature discovery and adoption? #Declarative

Answer 42

For feature adoption and discovery, we recommend - Use a single prompt for a short message. - Use a walkthrough when you want to explain a series of connected features or to guide users through some action related to the feature itself.

Question 43

What are the 3 flavors of prompts? #Declarative

Answer 43

Floating Prompt - Can be placed in one of 9 positions on the screen. Short message. Drives to a resource OR have reader acknowledge information without specifically completing an action. Targeted Prompt - Has a nubbin that points to a specific page element. Short message. Drives to a resource OR have reader acknowledge information without specifically completing an action. Docked Prompt - Choose this if content is longer than 1 sentence. Stays in place while the user navigates through an app. Use for content you want to remain on the screen, like step-by-step instructions or a feature video, or to display next steps.

Question 44

What is the A-Ha moment? ``` #Declarative #Engagement Journey ```

Answer 44

the moment when a user first recognizes value in your product or solution.

Question 45

What can you put in a Lightning app & the app navigation bar? #Declarative

Answer 45

Includes all the Classic items: - Most sandard objects, including Home, the main Chatter feed, Groups, and People - Your org’s custom objects - Visualforce tabs - Lightning component tabs - Canvas apps via Visualforce tabs - Web tabs And Lightning adds: - Lightning page tabs - Utilities (like Lightning Voice)

Question 46

What's different about personalization in the Lightning Experience? #Declarative

Answer 46

In Lightning Experience, the navigation bar can contain more than just object-level items, like Accounts. You can add granular items, like a dashboard, list, or record.

Question 47

In Lightning, why is there an asterisk to the left of some tab names? ``` #Declarative #Lightning ```

Answer 47

It’s a temporary tab. A temporary tab opens when you open an item that doesn’t have a parent object already in the navigation bar. The temporary tab is removed from the nav bar when you close it, log out of Salesforce, or switch to a different app.

Question 48

In the App Launcher, what is the "All Items" section? #Declarative

Answer 48

Other items, such as custom objects, tasks, events, and the feed, show up under All Items.

Question 49

What are the limitations of Lightning Setup tree (2)? #Declarative

Answer 49

Limitations - Advanced Setup Search isn’t available in Lightning Experience. However, you can work around that while in Setup by entering a term in global search and selecting the in Setup option in instant results. The Setup tree in Lightning Experience is limited to: - Pages that support Lightning Experience features - Administration pages that apply across your organization, such as user management, security, and company settings Use Salesforce Classic to access administration pages for features that aren’t in Lightning Experience.

Question 50

The Object Manager allows you to access: #Declarative

Answer 50

Fields Validation Rules Page Layouts

Question 51

What feature should you use to relate a single contact to multiple accounts? #Declarative

Answer 51

Use the Contacts to Multiple Accounts feature to asily track the relationships between people and businesses—without creating duplicate records. When the feature is set up, account records include the Related Contacts related list and contact records include the Related Accounts related list.

Question 52

Which two features are included in the Lightning Service Console by default? #Declarative

Answer 52

``` Split View Utility Bar (Pre-configured) ``` You would explicitely need to add other items, like: - quick text - macros - products - contracts - Open CTI softphone - Omni-Channel - Macros - Community 360 (the Service Console app includes cases, contacts, accounts, reports, dashboards, chatter, and Home by default)

Question 53

What permissions are required to populate the performance chart on the Home page, users must have: #Declarative

Answer 53

Requires all of these permissions: - Closed opportunities, or open opportunities with a probability over 70% during the current fiscal quarter - read access to the opportunity object and the opportunity amounts field - sharing access to relevant opportunities - The "Run Reports" user permission enabled

Question 54

Which of these can you do on the Object Home page in both Lightning Experience and Salesforce Classic? #Declarative

Answer 54

You can Resize Columns But NOT - Access object-specific reports - - Use the Force.com Quick Access menu - - Specify the number of records to show per list view page

Question 55

With the new Dashboard Editor, you can: #Declarative

Answer 55

- Drag the corners and sides of dashboard components to resize them - Make components span multiple rows - Create dashboards with more than 3 columns - Drag dashboard components anywhere on the layout

Question 56

Which of the following is true about Classic reports and dashboards in Lightning Experience? #Declarative

Answer 56

You can view and open folders that you created in Salesforce Classic in Lightning Experience. Lightning Experience obeys sharing rules set on report and dashboard folders in Salesforce Classic. BUT - Dashboards you create in Lightning Experience cannot be edited in Classic - Dashboards are not limited to 3 columns, but any created with more than 3 will only display 3 in Classic - You cannot add sound effects

Question 57

Which two admin settings could be used for mobile navigation menu config? #Declarative

Answer 57

1) Visualforce pages can be associated to menu nodes 2) Menu items can be rearranged by an admin NOTE: You cannot assign a menu configuration to an individual user, but you can assign it to a permset if you want.

Question 58

Designer wants a new layout that displays records driven by a parent record. Which kind of relationship should they use?

Answer 58

A Master-Detail relationship Closely links objects together such that the master record controls certain behaviors of the detail and subdetail record.

Question 59

Designer wants to associate one user with another. Which kind of relationship should they use?

Answer 59

Hierarchical A simple but commonly forgotten relationship in Salesforce is hierarchical. This unique relationship can only be used on the user object and is designed to create a hierarchy of users. For example, it could be used to create a lookup field for the user object, which can be used to list the user’s manager.

Question 60

You create a custom object called Bug, and it relates to the standard case object. you want it to be related to multiple cases. And you also want each case to potentially be related to multiple bugs. What do you use? #Declarative

Answer 60

Many to Many You can use master-detail relationships to model many-to-many relationships between any two objects. A many-to-many relationship allows each record of one object to be linked to multiple records from another object and vice versa.

Question 61

A service manager needs to see key data when viewing a case. Which TWO features allow this data to be easily seen?

Answer 61

Compact Layouts | Highlights Panel

Question 62

ACME is considering Standard Salesforce Nav vs. Console Nav for its sales team. Which requirement supports Console? #Declarative

Answer 62

A static list view

Question 63

A UX designer is creating a site with Experience Builder (rebranded Communities). Which feature best supports implementing the brand? #Declarative

Answer 63

Theme Editor

Question 64

What two configurations are possible in Lightning Theme and Branding tools?

Answer 64

Custom Logo | Link Color

Question 65

What's a key benefit of Lightning apps for your users? #Declarative

Answer 65

- Users can create records and access recent records and lists directly from the navigation bar. - It's easy to switch contexts with the App Launcher - Lightning apps gives users access to the items, objects, and pages they need most.

Question 66

What can you include in a Lightning app? #Declarative

Answer 66

Web tabs, standard and custom objects, and utility features like Lightning Voice

Question 67

What's a good way to optimize an app for your users? #Declarative

Answer 67

Put the highest priority objects and tabs first in the navigation menu.

Question 68

What do I do if I want to create a new chart to go with a list view? #Declarative

Answer 68

Charts are created at the object level. So go to the object tab, view all of that list, and select the Chart view setting. In the lower corner of the chart, select the gear and choose to create a new chart. Give it a name and some definition. Once created, it's associated to that object and can be used anywhere (like the list view you created).

Question 69

What are the two ways (separate tools) to customize a page in Lightning Experience? #Declarative

Answer 69

Customize a page's layout with Lightning App Builder. Lightning pages are a collection of Lightning components arranged in regions on the page. Lightning App Builder let's you customize the STRUCTURE of the page the POSITION of the components. Customize a page's content with Page Layout Editor. Also known as page layouts, this let's you manage the content in both Classic and Lightning. If you want to customize the fields and buttons that appear on the page, this is what you use.

Question 70

What tool let's you: - Control which fields, lists of related records, and custom links users see, - Customize the order that fields appear in page details, and - Control which quick actions appear on the page? #Declarative

Answer 70

Page Layout Editor

Question 71

Can you edit which fields appear on a record detail page by clicking Edit? #Declarative

Answer 71

No, you cannot. You must use Enhanced Page Layout Editor.

Question 72

Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time. In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers - Provide the user with a site map of all the content. - Add links to printable tipsheets or training videos. - Create a just-in-time pop-up content based on new feature rollouts. - Provide access to specific Trailhead or MyTrailhead content. - Add links to a company dictionary or glossary of key terms #Declarative (Verify with Brady Sammons)

Answer 72

- Create a just-in-time pop-up content based on new feature rollouts. - Provide access to specific Trailhead or MyTrailhead content. - Add links to a company dictionary or glossary of key terms

Question 73

What are the 3 primary types of custom links and buttons you can create? #Declarative

Answer 73

1. List button—Appears on a related list on an object record page. 2. Detail page link—Appears in the Links section of the record details on an object record page. 3. Detail page button—Appears in the action menu in the highlights panel of a record page.

Question 74

Why is usability testing important to UX designers? #Testing

Answer 74

It allows designers to observe and record how users complete assigned tasks.

Question 75

What's the difference between A/B testing and usability testing? #Testing

Answer 75

The goal of A/B testing is to find the page that will convert better, while the purpose of usability testing is finding usability issues that prevent users from having great user experience.

Question 76

When considering all the testing methods, what's a key takeaway regarding Heuristic Evaluation? #Testing

Answer 76

Heuristic Evaluation is when you need an expert opinion, someone who is already familiar with best practice in this arena.

Question 77

While you're editing an opportunity, a colleague calls with some information that you need for an upcoming presentation to your manager. What's the best way to create a note to save the details for later? #Lightning Productivity

Answer 77

YES Quickly save the changes to your opportunity, then switch to the Notes home page. NO Save the changes to your opportunity and then select New Note from the action menu on the record page NO Continue editing the opportunity while you select New Note from the Global Action menu

Question 78

On the redesigned Lightning Experience Home page, what can you use the Assistant to do? #Lightning Productivity

Answer 78

``` See Leads assigned to you today See Opportunities with no activity in 30 days See opportunities with overdue tasks Overdue opportunities Opportunities with no open activity ```

Question 79

What can you use keyboard shortcuts in Lightning Experience to do? #Lightning Productivity

Answer 79

Initiate a search ``` Close or deselect a window Edit/Save a record Insert quick text Open/close macros Open/close notes Post to feed ```

Question 80

Which of these can you do when editing an enhanced note in Lightning Experience? #Lightning Productivity

Answer 80

- Appy bold and italic formatting to text - Add images - Relate the note to multiple records

Question 81

How do you attach a file to a record in Lightning Experience #Lightning Productivity

Answer 81

Drag the file from your computer to the Files related list card

Question 82

Which activities can you view in the activity timeline? #Lightning Productivity

Answer 82

YES Past Activities YES Future activities NO Draft activities

Question 83

Which actions can you complete on the Tasks home page? #Lightning Productivity

Answer 83

YES Edit existing tasks YES Create new tasks YES Mark tasks as complete NO Sort tasks by due date

Question 84

As a standard, non-admin user, which other calendars can you see on your calendar? #Lightning Productivity

Answer 84

YES Any calendar that has been shared with you in your org (AWFUL UNIT - dosn't match) NO All calendars for users in your orgs NO Calendars for anyone below you in your management hierarchy NO Calendars for all customer contacts in your org

Question 85

What are two options for creating and sending emails in Lightning Experience? #Lightning Productivity

Answer 85

From the Activity Composer on a record and the Global Actions menu

Question 86

How can you see recent items in Lightning Experience instant results? #Lightning Productivity

Answer 86

Click into the global search box

Question 87

How can you refine search results for Accounts and Files in Lightning Experience? #Lightning Productivity

Answer 87

Sort search results and filter results for Accounts and Files

Question 88

Which dashboard features are only available in Lightning Experience? #Lightning Productivity

Answer 88

- The Lightning table dashboard component - Expandable dashboard components - 12-column dashboards

Question 89

What can you do while viewing a report on the report run page in Lightning Experience? #Lightning Productivity

Answer 89

Edit report filters without opening the report builder

Question 90

What is the best way to ask a question about a dashboard component? #Lightning Productivity

Answer 90

Post a component snapshot to the dashboard feed, ask your question, and mention your colleagues

Question 91

What does WCAG stand for?

Answer 91

Web Content Accessibility Guidelines

Question 92

What are some early indicators of success when measuring user adoption at Salesforce?

Answer 92

Login rates and record updates

Question 93

Which two things describes good data quality?

Answer 93

Data completeness | Data accuracy

Question 94

What are examples of how you can measure business performance in Salesforce?

Answer 94

Opportunity Win/Loss Ratio and Lead conversion rates

Question 95

What should you avoid doing when downloading an AppExchange dashboard?

Answer 95

Installing the dashboard immediately into your production instance

Question 96

As a sales representative, I need the ability to take ownership of a new lead and document the progress so that I can provide consistent insight into my pipeline. Which acceptance criteria are best suited for the user story example? (Choose 3) A. Able to update lead status with New, Prospecting, Dead, or Closed B. Access to opportunity object C. Assign ownership to yourself from the lead queue D. Access to lead object.

Answer 96

A. Able to update lead status with New, Prospecting, Dead, or Closed C. Assign ownership to yourself from the lead queue D. Access to lead object.

Question 97

What is a characteristic of acceptance criteria?

Answer 97

Answered with only a true or false

Question 98

What are three common forms of empathic research methods to gain deep insight into your customers?

Answer 98

Embodying, shadowing, and interviewing

Question 99

When capturing and clustering your notes always... A. Capture and cluster alone first, then present to your colleagues for validation B. Look for data that confirms or upsets your existing hypotheses C. Enlist the help of your interviewees in the process D. Sort and discard anything that isn't immediately useful

Answer 99

B. Look for data that confirms or upsets your existing hypotheses

Question 100

What is the core difference between archetypes and personas? A. Personas have common household names, while archetypes have cool names B. Archetypes describe characteristics of a user type, while personas express the personality of a market segment C. Personas represent demographics, and archetypes represent behavior D. There is no difference—organizations use these terms interchangeably

Answer 100

C. Personas represent demographics, and archetypes represent behavior

Question 101

What is the core purpose of an archetype? A. To represent behaviors and habits exhibited by a market segment throughout the design process B. To tell stakeholders heroic stories about the opportunity with familiar fictional characters C. To avoid leaving clues that might reveal the identity of the people you interviewed in confidence D. To summarize your findings into one powerful character that anyone can understand

Answer 101

A. To represent behaviors and habits exhibited by a market segment throughout the design process

Question 102

Which of the following is the best way to describe futurecasting? A. Predicting the future B. Envisioning the future we want to create C. Fishing for future opportunities that will give us a competitive advantage D. Understanding the trajectory of the market and context for your innovation

Answer 102

C. Fishing for future opportunities that will give us a competitive advantage

Question 103

Why should you futurecast before you start ideating? A. To avoid wasting time and resources if the problem won't even exist in a few years B. To future-proof your innovation work C. To find new challenges to solve D. To ensure that you have credibility as thought-leaders

Answer 103

B. To future-proof your innovation work

Question 104

Which of the following is a good example of an activity that helps you futurecast? A. Collect the latest weird and wacky cultural experiences in your city B. Tweet predictions to see if people retweet them—or if the press picks them up C. Create mockups of future products and experiences, then put them on an e-commerce site to see if anyone will buy them D. Attend Burning Man

Answer 104

A. Collect the latest weird and wacky cultural experiences in your city

Question 105

How will your futurecast impact your innovation process? A. It will weed out the teammates who don't share our vision for the future B. It will manage the expectation that you will know the emerging trends even while you're obsessively focused on today's challenges C. It will stretch your team to create a bolder and more relevant "How Might We" Quest to drive innovation D. It will find startups that the company should acquire that already have an amazing solution in this space

Answer 105

C. It will stretch your team to create a bolder and more relevant "How Might We" Quest to drive innovation

Question 106

What is the purpose of the Dare phase? A. To unleash collective creativity, suspend disbelief, and dream up the the way things should work B. To challenge stakeholders to take smart, calculated risks C. To prove that your organization won't tolerate fear of change #innovationwarriors D. To play with two canines

Answer 106

A. To unleash collective creativity, suspend disbelief, and dream up the the way things should work

Question 107

Why should you prioritize co-creative activities? A. People can influence each other to adopt ideas that are politically viable—not just technically feasible B. Diverse opinions power new and creative solutions C. People need a break from their normal day-to-day in order to see the light D. Naysayers will realize that they are in the minority and there is #safety-in-numbers

Answer 107

B. Diverse opinions power new and creative solutions

Question 108

When designing ideation workshops, which tactic will enable successful outcomes? A. Securing the coolest space in your corporate headquarters, like the boardroom B. Inviting only people at the same level—holding separate workshops for executives, for middle management, and for everyone else C. Immersing all stakeholders in a process of innovation in which all voices are heard D. Ensuring there are no distractions like music, posters, or surprise visitors

Answer 108

C. Immersing all stakeholders in a process of innovation in which all voices are heard

Question 109

Why should you create a Minimum Loveable Product (MLP) versus a Maximum Loveable Product? A. To truly delight your most loyal customers and ensure immediate adoption, versus solving the problems of all your customers, who may take more effort to reach B. To develop the most loveable marketing tactics and messaging before launching C. To launch with a Freemium pricing model, then charge for additional features D. Because your users can't handle the Maximum Love you have to give

Answer 109

A. To truly delight your most loyal customers and ensure immediate adoption, versus solving the problems of all your customers, who may take more effort to reach

Question 110

Which tactics will help you rapidly prototype your MLP? A. Sketch your favorite app, replacing its branding with yours B. List ten or more must-have features that users will expect in your solution C. Whiteboard one screen with a few key features and ask ideators to change them with different color markers D. Use visual icons to express functionality, such as a magnifying glass for search

Answer 110

D. Use visual icons to express functionality, such as a magnifying glass for search

Question 111

When presenting a user story, it's best to: ``` A. Make the presentation interactive. B. Solicit feedback with sketches. C. Have a working app so you can show it during the presentation. D. A and B E. B and C ```

Answer 111

D. A and B A. Make the presentation interactive. B. Solicit feedback with sketches.

Question 112

True or false: A wireframe can be a low- to mid-fidelity prototype. A. True B. False

Answer 112

True

Question 113

Salesforce is the ____ of your demo story. A. Hero B. Challenge C. Helper D. Victory

Answer 113

C. Helper

Question 114

An effective helper statement for a customer interested in delivering exceptional customer service is: A. LiveMessage helps you communicate better. B. LiveMessage is the best customer service strategy. C. LiveMessage eliminates the need for a web browser. D. LiveMessage lets agents send messages to customers instantly, reducing case resolution time.

Answer 114

D. LiveMessage lets agents send messages to customers instantly, reducing case resolution time.

Question 115

Why is it important to create a storyboard? A. Storyboards are used during your demo. B. Storyboards contain demo-ready slides. C. Storyboards are used to organize thoughts. D. A and C. E. B and C.

Answer 115

C. Storyboards are used to organize thoughts.

Question 116

What is the first step in outlining your storyboard? A. Create your slides in Google Slides. B. Draw your story on a whiteboard. C. Build your demo. D. Lay out each device in chronological order.

Answer 116

B. Draw your story on a whiteboard.

Question 117

What are the goals of relationship design? A. Considering shareholders B. Designing for long-term use of a product C. Encouraging social connection, engagement, and values D. Asking your friends for feedback E. Selecting the best seats at the movies

Answer 117

C. Encouraging social connection, engagement, and values

Question 118

How can you use design to strengthen relationships with customers? A. Convince your customer to buy your product. B. Listen to your customer's needs and challenges when creating solutions. C. Tell them why your product is the best. D. Offer free giveaways for new products. E. Explain why their problem isn't your company's fault.

Answer 118

B. Listen to your customer's needs and challenges when creating solutions.

Question 119

What's one tool a business can use to strengthen employee relationships? ``` A. Swag B. Social media C. Digital bulletin boards D. Journey Mapping E. Team website ```

Answer 119

D. Journey Mapping

Question 120

How do the relationship design mindsets improve your work? A. You connect with family and friends to stay relaxed. B. You create customer advocates and develop business sponsors. C. You activate the potential of relationships to make your business stronger. D. You rewrite your company's values to influence other businesses. E. You design and deliver products faster.

Answer 120

C. You activate the potential of relationships to make your business stronger.

Question 121

Beyond mouse clicks and visual positioning of content on the screen, what should a designer also consider? A. How a feature is operable with only a keyboard B. How fast the page will load C. The proper JavaScript event to listen for keyboard input D. Users who switch between input modes E. A and D

Answer 121

E. A and D A. How a feature is operable with only a keyboard D. Users who switch between input modes

Question 122

What can you do to help provide users safeguards when completing a form? A. Build in multitasking functionality. B. Do not allow credit card input. C. Provide a way to go back and edit the form input. D. Use a clear red outline to indicate when there is an error. E. A and C

Answer 122

C. Provide a way to go back and edit the form input.

Question 123

Why did Salesforce adopt agile processes? A. We needed to slow down our delivery. B. We had to up the ante at Dreamforce. C. We needed a better process to help support our growth. D. All of the big companies had adopted agile practices.

Answer 123

C. We needed a better process to help support our growth.

Question 124

What are some of the key benefits of an agile approach? A. It prescribes one very rigid process for everyone to follow. B. It ensures one big delivery at the end of the process. C. It places our teams at the center of everything. D. It allows teams to continuously adapt based on current knowledge.

Answer 124

D. It allows teams to continuously adapt based on current knowledge.

Question 125

What do we mean by "definition of done"? A. Definition of done is a way to tell if your dinner is ready. B. Definition of done ensures we have finished everything we expect, so there are no surprises down the line. C. Definition of done is a standard that cannot be changed or evolved. D. Definition of done helps push partially tested work to deployment.

Answer 125

B. Definition of done ensures we have finished everything we expect, so there are no surprises down the line.

Question 126

What is one reason to choose agile processes? A. The project's objectives and outcomes are crystal clear. B. The team's project has a lot of unknowns, and we need to adapt to discovery as we go. C. The team has all the expertise and knowledge already. D. The team has been given a project plan with all the steps defined.

Answer 126

B. The team's project has a lot of unknowns, and we need to adapt to discovery as we go.

Question 127

What is one of the most valued parts of the agile manifesto? ``` A. Working software B. Processes and tools C. Comprehensive documentation D. Following a plan E. Contract negotiation ```

Answer 127

A. Working software

Question 128

Which statement is true regarding agile principles and practices? A. Agile principles are the detailed logistics of how a team works. B. Agile practices defines the frameworks teams use to get things done C. Agile practices are a wide variety of methods for helping us get work done. D. Agile frameworks provide guidelines for roles and meetings.

Answer 128

C. Agile practices are a wide variety of methods for helping us get work done.

Question 129

What is an example of eliminating waste? A. Making sure you make the most of your time and multitask on different things B. Lots of meetings that help you plan the next meeting C. Forgetting to use the recycling and compost bins D. Work that is incomplete when the deadline arrives E. Creating a team definition of ready that guides what the team needs before they start work

Answer 129

E. Creating a team definition of ready that guides what the team needs before they start work

Question 130

What is a lean principle that mirrors our Ohana culture? A. Just-in-Time Decisions B. Build Quality In C. Respect People D. Deliver Fast

Answer 130

C. Respect People

Question 131

What's one way the lean principles influence our agile process at Salesforce? A. We believe that multitasking is an efficient way of working B. The roles of quality engineer and engineer were merged so that everyone focused on quality. C .We expect to tell people how to do their job. D. We make large decisions as far in advance as possible so that we can plan better.

Answer 131

B. The roles of quality engineer and engineer were merged so that everyone focused on quality.

Question 132

Which is an accurate definition of Ethics by Design? A. An effort to design cross-functional ethics training programs for employees B. The award-winning film by a controversial artist from a faraway place C. An infographic reminding you of the important value of ethics at Salesforce D. The incorporation of ethical principles into the process of designing, building, and shipping software and services

Answer 132

D. The incorporation of ethical principles into the process of designing, building, and shipping software and services

Question 133

What does the Office of Ethical and Humane Use focus on? A. Understanding the direct impacts of our products on the world B. Embedding ethics into product design, development, and delivery C. Creating an office of ethics in each region of the globe D. A and B E. B and C

Answer 133

D. A and B A. Understanding the direct impacts of our products on the world B. Embedding ethics into product design, development, and delivery

Question 134

Which of the following are ethical differentiators? A. A focus on building trusted AI B. Regular lunch-and-learns on ways to incorporate corporate social responsibility C. Responsible tech development during times of crisis D. A and B E. A and C

Answer 134

E. A and C A. A focus on building trusted AI C. Responsible tech development during times of crisis

Question 135

What components can you use for on-boarding? ``` A. Welcome mat B. Field-level Help C. Prompts and Popovers D. A and B E. A and C ```

Answer 135

E. A and C A. Welcome mat C. Prompts and Popovers

Question 136

Why would you add prompts? A. A new feature is enabled. B. Users aren't taking advantage of a valuable feature. C. Users frequently leave tasks incomplete. D. A and B E. B and C

Answer 136

D. A and B A. A new feature is enabled. B. Users aren't taking advantage of a valuable feature.

Question 137

Which of the following is true about inclusive design? A. Inclusive design is the same as universal design. B. Inclusive design means creating a diversity of ways for people to participate. C. It's important to learn from exclusion experts during the inclusive design process. D. B and C E. A and B

Answer 137

D. B and C B. Inclusive design means creating a diversity of ways for people to participate. C. It's important to learn from exclusion experts during the inclusive design process.

Question 138

What's the key difference between the shut-in-shut-out model of exclusion and the cycle of exclusion? A. The shut-in-shut-out model is the best way to approach inclusion. B. The shut-in-shut-out model of exclusion is a fixed approach. C. The cycle of exclusion is always in motion and exclusion can happen at any point in the cycle. D. B and C E. A and C

Answer 138

D. B and C B. The shut-in-shut-out model of exclusion is a fixed approach. C. The cycle of exclusion is always in motion and exclusion can happen at any point in the cycle.

Question 139

How can the five elements of the cycle of exclusion help during the design process? A. The five elements help you find your center, so that you can design from a wholesome perspective. B. The five elements are questions you can ask during the design process to help identify potential mismatches and exclusion habits. C. The five elements have to be addressed at the same time. D. The five elements help you, so you can be on autopilot during the design process.

Answer 139

B. The five elements are questions you can ask during the design process to help identify potential mismatches and exclusion habits.

Question 140

A successful inclusive designer practices skills such as? A. Identifying ability biases and mismatched interactions between people and the world. B. Creating a diversity of ways to participate in an experience. C. Designing the best way to use a product. D. A and B E. A and C

Answer 140

D. A and B A. Identifying ability biases and mismatched interactions between people and the world. B. Creating a diversity of ways to participate in an experience.

Question 141

What's the difference between the social definition and medical definition of disability? A. The social definition means that people talk more. B. The social definition recognizes that disability is about mismatches between the features of a person's body and the world around them. C. The medical model of disability describes disability as the result of a physiological or cognitive difference. D. B and C

Answer 141

D. B and C B. The social definition recognizes that disability is about mismatches between the features of a person's body and the world around them. C. The medical model of disability describes disability as the result of a physiological or cognitive difference.

Question 142

What is one of the benefits of working with exclusion experts instead of designing for them? A. People don't know what they want, so you have to design for them. B. You get more insights from exclusion experts who can help you create a better product or solution. C. You get less input from the community. D. You have less research to do.

Answer 142

B. You get more insights from exclusion experts who can help you create a better product or solution.

Question 143

What are ways the persona spectrum informs the design process? A. The persona spectrum helps designers identify those who experience the most mismatches and the human motivations behind product interactions. B. The persona spectrum is a way to identify the average user. C. The persona spectrum covers physical, cognitive, emotional, and societal dimensions of humans. D. A and C E. B and C

Answer 143

D. A and C A. The persona spectrum helps designers identify those who experience the most mismatches and the human motivations behind product interactions. C. The persona spectrum covers physical, cognitive, emotional, and societal dimensions of humans.

Question 144

What are some reasons you can cite to build a business case for inclusion? A. Inclusion leads to high costs, and therefore isn't worth it. B. Inclusion can lead to innovation and differentiation. C. Inclusive products appeal to a broad market and help increase customer engagement. D. B and C E. A and C

Answer 144

D. B and C B. Inclusion can lead to innovation and differentiation. C. Inclusive products appeal to a broad market and help increase customer engagement.

Question 145

What is a way for leadership to support inclusion? A. Leaders should set the expectation that inclusion is a long game. B. Leaders should tell the truth about where the company stands with inclusion. C. Leaders shouldn't reward inclusive practices. D. A and B E. B and C

Answer 145

D. A and B A. Leaders should set the expectation that inclusion is a long game. B. Leaders should tell the truth about where the company stands with inclusion.

Question 146

Characteristics of a DARE event #Discovery

Answer 146

- icebreakers - surprise guests to prevent groupthink/have weird ideas - shark cage - have people pitch their ideas - event can last from a few hours to 2 days - have music, decorations, food, make it like a party - facilitation - 1 leader per 4-7 person group

Question 147

Characteristics of a "Dream to Do" framework / event #Discovery

Answer 147

``` headline from future next step in transformation business value design principles metrics obstacles ```

Question 148

What is an Implementation Plan? #Discovery (Innovation)

Answer 148

A detailed view of the timing and resourcing plan for how and when each prioritized capability is delivered to the business.

Question 149

What is a Business Capability Map #Discovery (Innovation)

Answer 149

The basic capabilities that make up what an organization does to reach its objectives, such as take room reservations, check in guests, and take payments, versus the specific business processes it uses to fulfill these capabilities. defines the most critical functions required to deliver your product or service.

Question 150

What is the "Technical Architecture" #Discovery (Innovation)

Answer 150

A snapshot of the systems and interfaces that deliver the capabilities required to support your business model.

Question 151

3 key deliverables that communicate your proposal's roadmap story #Discovery (Innovation)

Answer 151

Business Capability Map Technical Architecture Implementation Plan

Question 152

What is a Prioritization Matrix? #Discovery (Innovation)

Answer 152

A table or chart that helps a team prioritize multiple options, based on personas Value to Primary Person vs Technical Difficulty

Question 153

What are the 4 components of storytelling? #Discovery

Answer 153

Hero (your customer, NOT your product) Challenge (customer's obstacles/competitors) Helper (capabilities of your product/service) Victory (what can they do now that they couldn't before/why is this victory significant to my customer). share as: - Finish Line - Lesson Learned

Question 154

What is the "From - To" shift? #Discovery (storytelling)

Answer 154

In storytelling, the growth and change your hero experiences on their quest to reach their goal Example = From: Arlo begins his adventure disconnected from his customers. To: Arlo completes his story as a connected and responsive store manager who is able to provide increased customer satisfaction, while increasing the company's revenue

Question 155

What is the Storytelling arc order (Hero's Journey)? #Discovery (Storytelling)

Answer 155

``` Exposition Inciting Incident Rising Action Crisis Climax Falling Action End ```

Question 156

What is an HTML landmark? #UX Fundamentals (Accessibility)

Answer 156

Used to help users with screenreaders identify where they are on a page. Screen readers identify landmarks and also allow users to navigate by region with keyboard shortcuts. ``` Header Navigation Main content area Articles Asides (tangentially related content, often used for sidebars or call-outs) Body Footer ```

Question 157

In computer ethics, what are the 8 current risk zones? #UX Fundamentals (ethics)

Answer 157

1. Truth, Disinformation, Propaganda 2. Addiction & the Dopamine Economy (consider how your app affects the user, not just how many users are using it) 3. Economic & Asset Inequalities 4. Machine Ethics & Algorithmic Biases 5. Surveillance State 6. Data Control & Monetization 7. Implicit Trust & User Understanding 8. Hateful & Criminal Actors

Question 158

What are examples of discourse markers in conversation design, and how are the used? #UX Fundamentals (conversation design)

Answer 158

A best practice of conversation design. "so" "well" "oh" "like" NOT "hm" or "um" because people know these are fake. best in SPOKEN dialogue "So, you want to cancel?" "I already tried to change it like, three times."

Question 159

For conversation style, what's the difference between High Involvement and High Considerateness #UX Fundamentals (Conversation Design)

Answer 159

More intensifiers, emojis, and exclamation points + Short response delay = High involvement style. Less intensifiers, emojis, and exclamation points + Longer response delay = High considerateness style.

Question 160

What is the difference between Inclusive Design and Universal Design? #UX Fundamentals

Answer 160

Universal design is one-size-fits-all. Inclusive design is one-size-fits-one (solve for 1, extend to many)

Question 161

What do Exclusion Experts bring to the design process? #UX Fundamentals (inclusive design)

Answer 161

people who have experienced barriers/felt excluded can help you recognize exclusion

Question 162

What is the Cycle of Exclusion (new version, as opposed to the Shut-In-Shut-Out model)? #UX Fundamentals (inclusive design)

Answer 162

A concept in Inclusive Design. questions you can ask through-out design process to make sure you are not being exclusive. There are five interrelated elements to the cycle of exclusion: - --Why we make: The motivations of the problem solver. - --Who makes it: The problem solver. - --How we make: The methods and resources the problem solver uses. - --Who uses it: The assumptions the problem solver makes about the people who use the solution. - --What we make: The solution or product that the problem solver creates.

Question 163

What is an Ability Bias? #UX Fundamentals (Inclusive Design)

Answer 163

An ability bias is the habit of using our own abilities as the baseline to solve problems.

Question 164

What is Systems Design? #Declarative (UX Fundamentals, though, too)

Answer 164

Designing and combining elements that interact to achieve a common goal; focus on relationships between elements/overall experience INSTEAD of the elements themselves MAIN FOCUS: ****Relationship between elements themselves AND the user's experience using them*** Focuses on Scalability Reusable elements

Question 165

What is a Focus State? #UX Fundamentals (Declarative?)

Answer 165

An element that supports interaction has FOCUS when a user highlights it through keyboard interaction or by clicking into it. Only interactive elements have a focus state. Similar to the focus state, the hover state indicates to the user that an element is interactive when they move their mouse cursor over the element.

Question 166

What is the difference between the Pressed and the Active states? #Declarative

Answer 166

Pressed is when you have clicked but haven't released the click button yet. an action is about to occur, as soon as this state resolves. Active means it is selected/has been clicked.

Question 167

What is a Controller? #Declarative - page level

Answer 167

To make your Visualforce page functional, you either use a standard controller or a custom controller. you can build this in dev console, it's a JavaScript file that adds actions/click-handler code

Question 168

What is a Omnichannel Supervisor? #Declarative

Answer 168

allows supervisors to see a special tab in Service Cloud that shows "real-time operational intelligence"

Question 169

What do these productivity tools in Service Cloud do? - Quick Text - Macros - Mass quick actions #Declarative

Answer 169

Quick text: a predefined message (greeting, note, phrase, or answer to a common question) inserted by clicking a button or pressing a keyboard shortcut. Macros: complete repetitive tasks in single click. don't need to refresh the page to see changes. Mass quick actions: let users only CREATE or UPDATE up to 100 records from any list view, except for recently viewed lists Email template: a predefined email (smart blurb). can use merge fields to prefill Predefined field values for Quick Actions: auto-include to/bcc/cc, set case to closed or approved, fill in closed date, etc.

Question 170

What is a Standard vs a Custom Controller? #Declarative - object level

Answer 170

A standard controller exists for every Salesforce standard object, it can do CRUD functionality. you can extend it or write your own custom one use custom if you want to use it to do things across MULTIPLE OBJECTS.

Question 171

What does it mean to run VisualForce in System Mode vs. Sharing Mode? #Declarative

Answer 171

sharing mode: write "public with sharing class" at top otherwise dont

Question 172

What kinds of things are included with SLDS? #UX Fundamentals

Answer 172

``` Tokens - most granular level! HTML blueprints Tools (apis, plugins) Voice and tone guidelines Accessibility guidelines ```

Question 173

What are the 3 types of Macros? #Declarative

Answer 173

Regular macros (perform actions that can be undone, meaning nothing is submitted, sent, or saved. eg insert an email template but dont send the email) Irreversible macros (contain a Submit action. must have the "Manage Macros Users Can't Undo" permission) Bulk macros (can run on multiple records at a time)

Question 174

What are Mass Quick Actions? #Declarative

Answer 174

Mass quick actions let your users edit up to 100 records in a list view, except for Recently Viewed lists can ONLY create or update!

Question 175

What are the 3 main steps in a training plan? ?

Answer 175

1. Identify your audience. 2. Determine relevant user scenarios. 3. Define your training paths.

Question 176

What is Trailtracker on AppExchange ?

Answer 176

Shows how your users are progressing through Trailhead Can monitor user progress through reports and dashboards, personalize training programs for your users, and even assign specific badges to your users Good for training when you first release sfdc, make your own trailmix and watch progress!!

Question 177

What are best practices for driving user adoption? ?

Answer 177

Address issues or problems quickly and publicly. Cultivate and utilize your super users. Create a feedback loop so when you receive a suggestion, you have a way to share progress and priority. Reach out to "resistors," the users that are resistant to change, for feedback. Use Chatter/Chatter groups to communicate and collect feedback

Question 178

What are the 6 benefits of Salesforce B2B Commerce? (PCRASS)

Answer 178

Makes business buying easy and individualized: - personalize your website to your clients' colors - customized pricing based on contract or segment, and custom catalog for each customer - fast and easy reorders - advanced shipping options - self-service focus (faster, cheaper; 80% of customers expect real-time answers) - sales rep/account team is always involved, so it gets complex

Question 179

What are the 4 technical capabilities of B2B Commerce? (Get ootb) ?

Answer 179

- User Experience (personalization/XM) - Commerce engine (localized prices/currency/translation) - Account and Order Management (shipping/volume discounts) - Dashboards and Reports (360 view of customer)

Question 180

What are the product (6 functional) features of B2B Commerce in Lightning? (TADSES) ?

Answer 180

``` Lightning Commerce Template Lightning Internal Storefront Administrator UI Digital Experience Platform Consumer-like search Experience Builder for B2B Commerce Standard Objects for B2B Commerce ```

Question 181

Where is Quick Text available (which 3 channels and which 2 composer activities)? ?

Answer 181

``` Email—Works with the email action Chat—Works with Chat in the Service Console Phone—Works with the Log a Call action Event Task ``` [CLASSIC ONLY: Portal—Works in a community or a customer portal Internal—Works with internal fields, like on the Change Status action]

Question 182

How can you share a Macro or Quick Text with users? ?

Answer 182

Lightning: in a shared folder (this overrides any individual sharing you have set up via classic) Classic: individually users NEED perm sets to access macros or quick text.

Question 183

Where can you NOT run a macro? ?

Answer 183

You cannot run a macro in the "Recently viewed" list view

Question 184

What are static resources? ?

Answer 184

a page in setup that allows you to upload images, name them, and then get a public url so you can use it in code and it won't ever change.

Question 185

What setup page to use to configure live chat inside salesforce? ?

Answer 185

Embedded Service Deployments - allows you to edit settings, add logos, edit branding, etc. (also must add a Visualforce Page)

Question 186

What Chat Options can be enabled on your instances? ?

Answer 186

Sneak peek: lets agent see what user is typing before they submit Push timeout: Routes the chat request to another agent when the first agent doesn't accept or decline in a set number of seconds. Customer timeout: Ends the chat when the customer doesn't respond in a set number of seconds. You can also display a warning before the chat ends to give them a chance to speak up. Decline reasons: Lets agents select from a list of reasons when they decline a work request. Visitor blocking: agents can block spammers Proactive Chat Invitations Chat Transfer Quick Text File Transfer Queue position Pre-filled Pre-chat fields (if customer logged in) Lightning components for various chat states

Question 187

What are proactive chat invitations? ?

Answer 187

Provides an animated chat invitation that appears based on certain criteria. For example, if the customer moves mouse toward the Close button on browser

Question 188

Where (5 places) can you use Visualforce in Lightning? ?

Answer 188

Tabs - tab - custom app tab - in a custom app tab Page layout (standard) Component (Lightning app builder) Button (to launch VF Page) Quick Action (to launch a VF Page) NOTE: vf look/feel matches Classic, NOT lightning.

Question 189

What is Theo? #Declarativ e

Answer 189

JSON file on github that allows salesforce to generate tokens

Question 190

What are utility classes? SLDS

Answer 190

Utility Classes are part of slds that allow you to extend upon a page layout/component with grids, padding, etc

Question 191

What are component blueprints #SLDS

Answer 191

over 180 of them in slds; provide the base structure for a working component. biggest part of slds. NOT fully functional and interactive on their own. platform-agnostic (not just for salesforce platform implementation) Base Components: smallest reusable part of UI code. buttons, logos, etc Experience Components: composed of >1 base components. example is app launcher, html editor, etc.

Question 192

True or false, | by default, standard components always use Classic visual design.

Answer 192

True

Question 193

True or false, | visualforce pages use the same visual styling in both Classic and Lightning

Answer 193

True

Question 194

when is header suppressed in visualforce?

Answer 194

Lightning Experience Header and Navigation Menu Can't Be Suppressed Classic Header and Sidebar Are Always Suppressed

Question 195

Can standard buttons on a record detail page be relabeled? #Declarative (UX Fundamentals)

Answer 195

No

Question 196

Which of the following Visualforce page components ca be used to display a standard record detail page of a particular object? A) apex:single B) apex:simple C) apex:detail D) apex:record

Answer 196

C) apex:detail

Question 197

Which of the three discovery techniques used in the Discovery phase of Customer research is described here: Occupy the place of your customer and review the entire process through her perspective. A) Interviewing B) Embodying C) Shadowing #Testing

Answer 197

B) Embodying

Question 198

In lightning pages built with the lightning app builder, components are grouped into... A) Apps B) Sections C) Regions D) Lists #Declarative

Answer 198

C) Regions

Question 199

Which of the following is NOT one of the 8 Risk Zones that tech ethics can help avoid? (Based on the EthicalOS Toolkit) A) Economic and Asset Inequalities B) Surveillance State C) Data Control and Monetization D) Phishing and Hacking

Answer 199

D) Phishing and Hacking

Question 200

Which of the three frameworks is the ONLY one that can make use of Application Events to publish and subscribe to events? A) Aura Components B) Lightning Components C) Apex Classes

Answer 200

A) Aura Components

Question 201

Would lightning pages built with lightning components automatically resize to try and match the size of the screen? A) Only in classic B) No C) Yes D) Only in Lightning

Answer 201

C) Yes

Question 202

Can the Admin use tabs to control visibility to certain functionalities on a SF app? A) No B) Yes

Answer 202

Yes

Question 203

When considering the need to build apps with accessibility in mind which of the following elements can help improve the structure and accessibility of our solutions? A) Headings B) Lists C) All of them D) Tables

Answer 203

C) All of them

Question 204

True or False? To run the integration in Outlook, each user must have the Salesforce add-in, available in the Microsoft AppSource store. A) False B) True

Answer 204

B) True

Question 205

True or False? - Quote PDFs are viewable in the Salesforce Mobile App. A) True B) False

Answer 205

B) False

Question 206

Which of the following CAN be modified? A) Unmanaged packages B) Managed packages

Answer 206

A) Unmanaged packages

Question 207

What is performance testing? A) It is a standard test of the functionalities deployed during app creation. B) It is a standard test of the users following scripts and approaching the new environment. C) It is a standard test of the integration between new functionalities and existing setup.

Answer 207

A) It is a standard test of the functionalities deployed during app creation.

Question 208

Record Pages: Can they be set as default for the entire org? A) No B) Yes

Answer 208

B) Yes

Question 209

True or False? Users will be able to add multiple products to an order at the same time from the mobile app.

Answer 209

False

Question 210

Which of the following components will print a table of data in a Visualforce page? A) apex:outputTable B) apex:printTable C) apex:printcsv D) apex:pageblockTable

Answer 210

D) apex:pageblockTable

Question 211

What can be done with two records that are similar enough to be the same (perhaps duplicates) and keep all of the info stored in both? A) Improve B) Merge C) Upsert D) Insert #Declarative?

Answer 211

B) Merge

Question 212

Which type of testing would involve the following action by the moderator? Showing the tester beforehand the architecture of the site and asking them to click somewhere in order to achieve a goal. A) Card sorting testing B) First click testing C) Tree testing #Testing

Answer 212

C) Tree testing

Question 213

What permission is required to publish solutions? A) Solution Publisher B) Manage Public Solutions C) Community Cloud Manager D) Manage Private Solutions

Answer 213

B) Manage Public Solutions

Question 214

Full and Partial copy Sandboxes, which one can be refreshed every 5 days? A) Full copy B) Partial copy C) Neither D) Both

Answer 214

B) Partial copy

Question 215

What project management tool is described here: an item used to describe the performance of a given user during a normal day as it interacts with a given functionality. A) Buyer persona B) Epic Flashcard C) User story

Answer 215

C) User story

Question 216

Can a Lead be converted to existing Accounts or Contacts? A) No B) Only n Classic C) Yes

Answer 216

C) Yes

Question 217

What is the final step at the end of an ideation process? A) Writing job stories B) Prototyping C) Writing User Stories

Answer 217

B) Prototyping

Question 218

If a cvs sheet file has to be printed or incorporated in any way into a VisualForce page, which component must be used? A) apex:stylesheet B) apex:csv

Answer 218

A) apex:stylesheet

Question 219

Up to how many fields can be added to the search layouts so that they appear in searches? A) Up to 15 B) Up to 30 C) Up to 10 D) Up to 5

Answer 219

C) Up to 10

Question 220

True or False? Tasks are NOT available in the Salesforce Mobile App. A) False B) True

Answer 220

A) False

Question 221

True or False? Users that want to create new Quotes while using the App can only do so from the Opportunities object. A) True B) False

Answer 221

A) True

Question 222

During the process of proposal delivery after the ideation process, which of the following will be a required deliverable? A) Job stories B) Ideation board C) Advanced prototype

Answer 222

C) Advanced prototype

Question 223

Of the two ways of performing a usability test, which one is mainly focused on narrative recollection of events and interviews? A) Qualitative B) Quantitative #Testing

Answer 223

A) Qualitative

Question 224

Where can Custom Buttons be included? ``` A) Search Result B) List View C) Related List D) Reports E) Record Detail ``` #Declarative

Answer 224

Custom buttons can be included on: A) Search Result B) List View C) Related List E) Record Detail But not D) Reports

Question 225

Do the members in a Case team need to have Case Team Roles, like in an opp or account team? A) Yes B) No

Answer 225

A) Yes

Question 226

What tool is used on a page layout to display an ordered list of influential associated records? A) List Dashboard B) Lightning Component C) Reports D) Related List

Answer 226

D) Related List

Question 227

Which element should be used to load recommendation onto a custom lightning component? A) apex:aiservice B) lightning:nextbestaction C) apex:helpfuture

Answer 227

B) lightning:nextbestaction

Question 228

What can be referenced in a Visualforce page using a global variable? A) Static resource B) Apex Class

Answer 228

A) Static resource

Question 229

True or False? Users will not be able to view account hierarchies in the mobile app. A) True B) False

Answer 229

A) True

Question 230

What is described here: It is the UI of what fields a user sees as they visit a record. A) Report B) Home Page C) Page Layout D) Visualforce Page

Answer 230

C) Page Layout

Question 231

Can templates be used to build lightning pages? A) Yes B) No #Declarative

Answer 231

A) Yes

Question 232

Which of the three levels in which Human Centered Design can be applied is described here: Focused on constructing consistent user experiences across all of the different platforms users have interactions with a company. A) Service Design B) Relationship Design C) UX Design

Answer 232

A) Service Design

Question 233

Name some examples of third party lightning components that can currently be downloaded from the app exchange? A) Calendar B) Article C) Calculator D) Video Player

Answer 233

Examples A) Calendar C) Calculator D) Video Player But not: B) Article

Question 234

Can users create custom lightning components? A) Yes B) No

Answer 234

A) Yes

Question 235

What can a Lead be converted to? A) Opportunities B) Accounts C) Contracts D) Contacts

Answer 235

A lead can be converted to: A) Opportunities B) Accounts D) Contacts But not to: C) Contracts

Question 236

To what project management philosophy do User Stories belong? A) Waterfall B) Agile C) Both

Answer 236

B) Agile

Question 237

Can the access to related objects to an account be regulated with the account (Opps and contacts) team roles? A) Yes B) No

Answer 237

B) No

Question 238

Can custom themes be called via Javascript? A) Yes B) No

Answer 238

B) No

Question 239

Review Standard Objects: name which SF standard object matches this description. It represents the description of a customer's issue and its resolution. A) Lead B) Campaign C) User D) Solution

Answer 239

D) Solution

Question 240

Can Lightning Components...Be resized as they are included in a lightning page? A) Yes B) No

Answer 240

B) No | But does this apply to charts??

Question 241

Can the navigation bar be customized? A) Yes B) No C) Only in Classic D) Only in Lightning #Declarative

Answer 241

A) Yes

Question 242

True or False? Each dashboard has a running user, whose security settings determine which data to display in dashboard. A) True B) False

Answer 242

A) True

Question 243

Which of the following issues cannot be detected by an Aura accessibility test? A) head element with an empty title attribute B) Images with alt attributes C) The element without a scope attribute D) input elements with associated labels

Answer 243

B) Images with alt attributes Trick Question, here's what Aura tests: Images WITHOUT alt attributes Anchor elements without textual content input elements without associated labels Radio button groups not in fieldset tags iframe or frame elements with empty title attributes fieldset elements without legend tags th element without a scope attribute head element with an empty title attribute Headings (H1, H2, and so forth) increasing by more than one level at a time CSS color contrast ratio between text and background less than 4.5:1

Question 244

What tool can be used to define which records should be returned after a user searches from a lookup object? A) Lookup Component B) Einstein Relationship Builder Component C) Review Lookup D) Lookup Dialog

Answer 244

D) Lookup Dialog

Question 245

Name the standard salesforce objects that are dedicated and involved in ORDER MANAGEMENT A) Orders B) Quotes C) Assets D) Contracts

Answer 245

Standard Salesforce o jects dedicated and involved in Order Management A) Orders C) Assets D) Contracts But not: B) Quotes

Question 246

True or False? If the underlying reports are already generated users will be able to create Dashboard Components from the SF App. A) True B) False

Answer 246

B) False

Question 247

As a general rule, declarative tools are suited to automatize actions between RELATED or UNRELATED records? A) Unrelated B) Related C) Both D) Neither

Answer 247

B) Related

Question 248

Of the four types of Moderation during a Usability Test, which one is described here: The moderator is responsible for asking the tester why she feels or thinks a certain way. A) Concurrent Think Aloud B) Retrospective Think Aloud C) Retrospective Probing D) Concurrent Probing #Testing

Answer 248

D) Concurrent Probing

Question 249

Do Visualforce Pages support view actions? A) Yes B) No

Answer 249

A) Yes

Question 250

Order the three levels of content in a lightning page from singular to larger groups. A) Page Layout B) Lightning Pages C) Components D) Regions

Answer 250

Order of the 3 levels of content in a lightning page B) Lightning Page D) region C) Component But not: A) Page Layout

Question 251

Which of the following is NOT a Sales Cloud UX User persona, as defined by Salesforce? A) Pipeline Builder B) Data Expert C) Case Solver D) Trusted Advisor

Answer 251

C) Case Solver

Question 252

Is this element part of the design thinking philosophy: Design solutions in the early stages and stick to the established plan. A) Yes B) No

Answer 252

B) No

Question 253

What are all of the (5) Sales Cloud US user personas?

Answer 253

``` Sales Leader Deal Closer Data Expert Pipeline Builder Trusted Advisor ```

Question 254

What can be used as the destination of leads pending assignment from where credited users can take ownership of them? A) Teams B) Queue C) Groups D) Territory

Answer 254

B) Queue

Question 255

Which web component can be added to Lightning Pages to allow app users to quickly access information and elements that they need? A) Mobile-App Launcher B) Custom Launchpad C) Lightning Help Block D) Links and Help Component

Answer 255

B) Custom Launchpad

Question 256

What is design thinking? A) A guide of best practices to improve a User Experience Designer. B) A problem-solving process to develop innovative responses to existing problems. C) A step-by-step process to develop better application-based software.

Answer 256

B) A problem-solving process to develop innovative responses to existing problems.

Question 257

What is the difference between Service Design and User Experience Design? A) Service Design considers extended interactions that the user has with a company instead of just a product B) UX Design considers extended interactions that they user has with a company instead of just a product.

Answer 257

A) Service Design considers extended interactions that the user has with a company instead of just a product

Question 258

True or False? Users can use Salesforce Today to prepare for meetings, stay in touch with customers, quickly join conference calls, and generally manage your day. A) True B) False

Answer 258

A) True

Question 259

Are Validation Rules, Formula Fields and Approval Processes considered declarative automation tools? A) No B) Yes C) All but Formula Fields are.

Answer 259

B) Yes

Question 260

Will the view state of Visual force page hold in between user sessions? A) Yes B) No

Answer 260

B) No

Question 261

Can Lightning Components be used to build screens in a flow? A) Yes B) No

Answer 261

A) Yes

Question 262

Which phase is described here: The handlers specified on each component are fired in this order i.e. from source to the owner. It's the phase where the event is handled from the innermost to the outermost component. It is also the default phase in lightning. A) Bubble B) Capture

Answer 262

A) Bubble

Question 263

Which tool is used to create reports, incorporate filters and select the Report Type? A) Report Builder B) A csv file that will then get imported C) Report Composer D) Data Loader

Answer 263

A) Report Builder

Question 264

A user wants to find duplicate Lead records using the Salesforce app. A) List Views are not available in the App B) He will be able to use the Find Duplicates button C) He can segment a List view by creating a new Filter D) The Find Duplicates buttons and functionality is not available in the app.

Answer 264

D) The Find Duplicates buttons and functionality is not available in the app.

Question 265

Of the four types of Moderation during a Usability Test, which one is described here: The Moderator is responsible for asking questions to the tester after he is done executing the tests. A) Retrospective Probing B) Concurrent Think Aloud C) Retrospective Think Aloud D) Concurrent Probing

Answer 265

A) Retrospective Probing

Question 266

What is required to add further automatization to an Einstein Next best action strategy when a recommendation is selected? A) Process Builder B) A Flow

Answer 266

B) A Flow

Question 267

Which of the following is NOT one of the 8 Risk Zones that tech ethics can help avoid? (Based on the EthicalOS Toolkit) A) Disinformation B) Hateful and Criminal Actors C) Global warming D) Addiction and the Dopamine Economy

Answer 267

C) Global warming

Question 268

If a user cannot be deactivated due to he or she being an important part of an automation process, what can be done with the user? A) All users can be deactivated B) Lock C) Freeze D) Delete

Answer 268

C) Freeze

Question 269

In a Lightning Home Page, can flows be included? A) Yes B) No

Answer 269

A) Yes

Question 270

Is design thinking focused on creating better products or can it also be applied to other areas and larger organizational elements, like services, experiences ...? A) It CAN be applied to Services and Experiences. B) It CANNOT, for that Human-Centered Design Needs to be used.

Answer 270

A) It CAN be applied to Services and Experiences.

Question 271

Which resource in the Lightning component bundle contains the custom icon used in the Lightning App Builder? A) CSS Styles B) Helper C) SVisualforce File

Answer 271

C) SVisualforce File

Question 272

Which of the following represents a correct example of how to write user stories as defined by Salesforce's best practices? A) As a Sales Manager I want a Pipeline Report by next Wednesday. B) As a Sales Manager, I want an opportunity report so that I can track our pipeline evolution by next Wednesday. C) I want an opportunity report so that I can track our pipeline evolution by next Wednesday. D) As a Sales Manager, I want an opportunity report so that I can track our pipeline evolution.

Answer 272

D) As a Sales Manager, I want an opportunity report so that I can track our pipeline evolution.

Question 273

Of the three core elements of Design Thinking, which is focused on developing a solution within a financial limitation? A) Feasibility B) Viability C) Desirability

Answer 273

B) Viability

Question 274

Declarative or Programmatic development? Specific creation, deletion or editing of fields and records is required. A) Programmatic B) Declarative

Answer 274

B) Declarative

Question 275

Is the following a benefit of implementing Process Mapping? Spot and resolve flaws in the project early on. A) Yes B) No

Answer 275

A) Yes

Question 276

Which of the three discovery techniques used in the Discovery phase of Customer research is described here: Ask questions to your customer as she follows the path of purchasing or after the operation is concluded. A) Interviewing B) Shadowing C) Embodying

Answer 276

A) Interviewing

Question 277

Which of the following items is best described by this definition? "A template that makes reporting easier and determines which fields and records are available for use when creating a report. This is based on the relationships between a primary object and its related objects." A) Pre-built Reports B) Report Template C) Report Type D) Report Model

Answer 277

C) Report Type

Question 278

What LEx specific component can be used to organize multiple page components in the same way Tabs do in SF classic except vertically? A) Related Lists B) Console View C) Accordion Component D) Collapsible Sections

Answer 278

C) Accordion Component

Question 279

Full and Partial copy Sandboxes, which one can only be refreshed once a month? A) Partial Copy B) Both C) Neither D) Full Copy

Answer 279

D) Full Copy

Question 280

To add a list button to a list view what must be customized? A) the list layout B) the record detail C) the page layout D) the lightning page

Answer 280

A) the list layout

Question 281

Which of the two record pages allow for components to display dynamically? A) Both B) Classic C) Lightning D) Neither

Answer 281

C) Lightning

Question 282

Do Visualforce Pages support edit actions? A) Yes B) No

Answer 282

A) Yes

Question 283

Can tabs be used to host a web URL link that displays the page as it is accessed? A) Yes B) No

Answer 283

A) Yes

Question 284

In which of the following app markets CANT the Salesforce App be found? A) Google Play B) AppExchange C) App Store

Answer 284

B) AppExchange

Question 285

FYI: These are all really the same thing, but they range from simple selection to complex multi-selection and type-ahead functionality. - Lookup (Saleforce jargon) - Picklist (Saleforce jargon) - Select (simple control, isn't used mutch - Combobox (official name of component) (not a card)

Answer 285

FYI: These are all really the same thing, but they range from simple selection to complex multi-selection and type-ahead functionality. - Lookup (Saleforce jargon) - Picklist (Saleforce jargon) - Select (simple control, isn't used mutch - Combobox (official name of component)

Question 286

Which kind of variables, that can be referenced by Visualforce pages can be used to retrieve user data, such as his role and profile? A) Controller Variables B) Neither C) Both D) Global Variables

Answer 286

D) Global Variables

Question 287

What can be used to generate leads automatically as a visitor on a web page fills out a form? A) Marketo Forms B) Pardot Forms C) Salesforce Forms D) Web to Lead forms

Answer 287

D) Web to Lead forms

Question 288

Of the following which one is used as a feature proposal in the Project Management process? A) Job Story B) User Story

Answer 288

B) User Story

Question 289

Who is the only user in Salesforce that can set the visibility of a custom list view to "All Users"? A) All users can B) The Admin C) The User Manager

Answer 289

B) The Admin

Question 290

What is the last step in the process of Design Thinking? A) Build empathy with users and uncover their needs and feelings about the technology. B) Iterate on ideas quickly to satisfy a given need. C) Start the technological development of the solution and its UX.

Answer 290

C) Start the technological development of the solution and its UX.

Question 291

Which of the following is NOT a type of notification that the salesforce app can use? A) In-app notifications B) Email notifications C) Push notifications

Answer 291

B) Email notifications

Question 292

What will be required if a user wanted to add a Visualforce page to the Mobile Navigation menu? A) Visualforce pages cannot be accessed from mobile Salesforce B) A custom object for it C) A Tab for it D) A mobile component for it

Answer 292

C) A Tab for it

Question 293

Which of the following cannot be uploaded as a static resource and referenced in a Visualforce page using a global variable? A) javascript file B) Style sheet C) Archive D) apex classes

Answer 293

D) apex classes

Question 294

Which element will be required to create a page where users have a lead round-robin assignment that they can access from the UI? A) A Lightning Component B) Visualforce Page C) An Apex Trigger

Answer 294

B) Visualforce Page

Question 295

To whom do the principles of Conversation design apply to, within an organization? A) Bots B) Humans C) Both

Answer 295

C) Both

Question 296

True or False? The Outlook integration requires the setup of inbox features. A) True B) False

Answer 296

B) False

Question 297

What is the difference between an App Page and a Home Page? A) Home Page: nexus page where users are directed as they log into SF. App Page: Specific central Pages referent to Apps B) App Page: nexus page where users are redirected as they log into SF. Home Page: Specific central Pages referent to Apps

Answer 297

A) Home Page: nexus page where users are directed as they log into SF. App Page: Specific central Pages referent to Apps

Question 298

Is there a Standard Calendar lightning component? A) Yes B) No

Answer 298

B) No

Question 299

What can be set up to automatically escalate a case in the event of the agent not knowing what to do, or an entitlement milestone gets violated? A) SOS Workflow B) Escalation Rule C) Flow D) Assignment Rule

Answer 299

B) Escalation Rule

Question 300

Should the principles of Conversation Design also apply to bots and other elements with which users might interact? A) No B) Yes

Answer 300

B) Yes

Question 301

In which type of test does the tester have to structure a series of concepts in a map or order that makes sense regarding workflow and architectural structure? A) First Click Testing B) Tree Testing C) Card Sorting Testing

Answer 301

C) Card Sorting Testing

Question 302

What Salesforce objects can be inputted as campaign members? A) Leads B) Contacts C) Person Accounts D) Business Accounts

Answer 302

Can be input as campaign members: A) Leads B) Contacts C) Person Accounts But not: D) Business Accounts

Question 303

Can Standard components be used to build custom lightning pages? A) No B) Yes

Answer 303

B) Yes

Question 304

These are Salesforce declarative automation tools. A) Workflow B) Apex C) Process Builder D) Flow Builder

Answer 304

These are declarative: A) Workflow C) Process Builder D) Flow Builder But not: B) Apex

Question 305

Should the story you tell during the demo process include challenges or only focus on the good parts? A) It should include challenges B) It should NOT include challenges

Answer 305

A) It should include challenges

Question 306

Which of the following is NOT an activity that can be used to manipulate data within a Report? A) Analyze B) Do Math C) Filter D) Group

Answer 306

A) Analyze

Question 307

To test an Aura component in the JSTEST environment, what Function Call must be used? A) auraTestingUtil.assertAccessible() B) $A.test.assertAccessible()

Answer 307

B) $A.test.assertAccessible()

Question 308

What tool allows certain sections on a page layout to reduce the spaces they occupy on the screen? A) Collapsible Sections B) Console C) Accordion Component D) Related Lists

Answer 308

A) Collapsible Sections

Question 309

What are the three actions that users can perform from a list view? A) Create Records B) Edit Records C) Delete Records D) Follow Records

Answer 309

These can be performed from a list view: B) Edit Records C) Delete Records D) Follow Records But not: A) Create Records

Question 310

Record lightning pages can be assigned at the following levels. A) Profile B) App C) Role D) Record Type

Answer 310

Can be assigned at: A) Profile B) App D) Record Type But not: C) Role

Question 311

Up to how many themes and branding can be applied at one time in an org? A) Up to 2 depending on profiles. B) One per App C) Up to 5 depending on profiles D) Just 1

Answer 311

D) Just 1

Question 312

Which two logic connectors will users be able to incorporate to the relation between the primary and related objects in a Report Type? A) With and "With or Without" B) Added and Extended C) Incorporate and Exclude D) With and Without

Answer 312

A) With and "With or Without"

Question 313

Of the three core elements of Design Thinking, which is focused on developing a solution that users care about and need? A) Feasibility B) Desirability C) Viability

Answer 313

B) Desirability

Question 314

Should the following item be included in a UX Research Plan? Project Scope A) Yes B) No

Answer 314

A) Yes

Question 315

What can be used to define the role that each Contact plays in an Account? A) Contact Roles B) Account Hierarchy C) Account Team Roles D) Account Teams

Answer 315

A) Contact Roles

Question 316

Can Visibility Rules be set for different components in record, app and home pages, thereby creating dynamic views? A) Yes B) No

Answer 316

A) Yes

Question 317

Which of the following is not part of the standard Aura component bundle? A) Sketch B) Controller C) Component D) CSS Styles

Answer 317

A) Sketch

Question 318

What must be done after the creation of a lightning page before it can be accessed by users? A) Submit it to support. B) Activate it C) Create a Visualforce Page to maintain it D) Create an interface to maintain it

Answer 318

B) Activate it

Question 319

Can Lightning Components ... Be configured as they are incorporated onto a new lightning page? A) Yes B) No

Answer 319

A) Yes

Question 320

Is the following a benefit of implementing process mapping? Improve communication across the different elements and members of a project. A) No B) Yes

Answer 320

B) Yes

Question 321

What can be created to allow a team of users who work together on an account to easily collaborate and share their progress? A) Business Teams B) Account Teams C) Account Hierarchy D) Account Team Roles

Answer 321

B) Account Teams

Question 322

What is the following a definition for: incorporation of ethical principles in the process to develop technical solutions. A) Human centered design B) Tech Ethics C) Design Thinking D) Ethics by Design

Answer 322

D) Ethics by Design

Question 323

Considering the best practices for accessible design, should Headings in apps and webpages include a brief description of the content of the page? A) No B) Yes

Answer 323

B) Yes

Question 324

Which of the following is NOT one of the 8 Risk Zones that tech ethics can help avoid? (Based on the EthicalOS Toolkit) A) Implicit Trust and Understanding B) Surveillance State C) Election Interference D) Disinformation

Answer 324

C) Election Interference

Question 325

Review Standard Objects: name which SF standard object matches this description. It is a written agreement between a company and a customer, defining the terms of doing business. A) Assets B) Orders C) Work Order D) Contract

Answer 325

D) Contract

Question 326

Which of the Report tools will a user have to use if the Report should show only Closed Lost opportunities for "active" products from this financial year. A) Diagrams B) Filters C) Groups D) Buckets

Answer 326

B) Filters

Question 327

During the process of proposal delivery after the ideation process, which of the following will NOT be a required deliverable? A) Advanced prototype B) Implementation Plan C) Job Stories D) Business case for change

Answer 327

C) Job Stories

Question 328

The Salesforce mobile app gets language support from the language and region settings on the mobile device, the language setting for the mobile device's default browser, and the language and region settings in the user's Salesforce user profile. What will happen if these elements have conflicting language preferences? A) The app will be presented based on the phone's region settings. B) The user will be able to see different languages in the app. C) The App will be presented in the "Fallback App Language" defined by the Admin

Answer 328

B) The user will be able to see different languages in the app.

Question 329

If a user tries to convert a Lead to an Opportunity using the app what would happen? A) The Lead could only be converted to an existing opportunity B) Lead could not be converted to an opportunity C) The Lead will disappear without creating an Opportunity until the user logs in desktop D) The Lead could only be converted to a new opportunity

Answer 329

A) The Lead could only be converted to an existing opportunity

Question 330

Is it possible to reset a user's password? If so, from where? A) Yes, from the "Passwords and Security" page in Setup B) Yes, from the "users" page in Setup C) No, a new user has to be created D) Yes, contacting Salesforce Support

Answer 330

B) Yes, from the "users" page in Setup

Question 331

To which items can Record Pages be assigned as default: A) Users B) Apps C) Profiles

Answer 331

Record page can be assigned to B) Apps C) Profiles But not to A) Users

Question 332

Amongst the following, select only the sandbox types available in Salesforce. Select 2 - Full Sandbox - Developer Sandbox - Professional Sandbox - Testing Sandbox #Testing

Answer 332

- Full Sandbox | - Developer Sandbox

Question 333

True or False? Scratch orgs are source-driven and expire within 2 weeks. #testing

Answer 333

False - scratch orgs are good for a max of 30 days

Question 334

Which 3 fields are always present on every object in Salesforce? - Identity/ID - Name - System - Created Date - Custom #testing

Answer 334

- Identity/ID - Name - System

Question 335

What are the two main types of object relationships you can create in Salesforce? - Friendship - Lookup - Sibling - Master-Detail #testing

Answer 335

- Lookup | - Master-Detail

Question 336

True or False? The hierarchical relationship is not supported on any object in Salesforce. #testing

Answer 336

Flash | BUT - I see the the User Object (in Object Manager) allows this very thing.

Question 337

True or False: In a master-detail relationship (typically) when you delete the master record, the detail records are automatically deleted.

Answer 337

True

Question 338

True or False: Tree testing is often called "forward card sorting,", where the user helps generate the "tree" of options. #testing

Answer 338

False. There isn't anything called "forward card sorting", but there is another term, "reverse card sorting" that is similar.

Question 339

True or false: For A/B testing, it is critical to run the test concurrently unless you are testing in a lab. #testing

Answer 339

True (for the concurrent run portion, and not certain exactly why other than to minimize variables. Not certain what the lab has to do with it.

Question 340

How can you differentiate between a standard field and a custom field? - Field type is set to Custom - A custom field has the suffix "__custom" in its name - A custom field has the suffix "__c" in its name - They are grouped separately with a header indicating "Custom Fields #Testing

Answer 340

- A custom field has the suffix "__c" in its name

Question 341

What is an object?

Answer 341

A table of data (spreadsheet with rows and columns) - Records are rows - Fields are columns

Question 342

What is an organization?

Answer 342

all of your data and applications and is separate from all other organizations.

Question 343

What are the seven user facing objects? (ACCCLOS)

Answer 343

``` account campaign case contact lead opportunity solution ```

Question 344

What are Accounts?

Answer 344

Customers, competitors, and partners. Each account stores information such as name, address, and phone numbers

Question 345

What is a Campaign?

Answer 345

An outbound marketing project that you want to plan, manage, and track within Salesforce.

Question 346

What is a case?

Answer 346

Description of a customer's feedback, problem ,or question. Use cases to track and solve your customers' issues

Question 347

What is a Contact?

Answer 347

Individuals associated with your business accounts that you need to track in Salesforce. (already doing business with)

Question 348

What is a Lead?

Answer 348

A prospect or potential opportunity (not doing business with them yet and are not associated with an account )

Question 349

What is an Opportunity?

Answer 349

Sales deals that you want to track. Adding opportunities also builds your pipeline, which will contribute to your sales forecast

Question 350

What is a Solution?

Answer 350

Detailed description of a customer issue and the resolution of that issue

Question 351

Which is Lookup, and which is related list? - 1:1 relationship - bottom to top - 1:many relationship - top down

Answer 351

Lookup is 1:1 relationship (bottom to top) Related List is 1:many relationship (top down)

Question 352

How many object types does Salesforce Support? 7 5 2 9 #testing

Answer 352

5 Objects: - Standard objects - custom objects - external objects - platform events - BigObjects.