Developing Rapport Flashcards
(21 cards)
What are the elements that define rapport?
- Harmony and confidince between the clinician and the client.
- Develops from the beginning.
- One of the goals of good interview.
- Necessary for gathering information.
With what do you built a good rapport with a client who comes and expects the help from you?
- Words
- Body Language
- Cooperation
Basis for rapport.
Do the real rapport start with the patient’s expectation of getting help from you?
No it doesn’t start immediately.
What is the key factor among the behaviors that speed up the growth of a rapport?
Attitude: Overall appearance.
Stone-cold formal therapist or relaxed and interested therapist?
2nd one.
How should you monitor your facial expressions?
- Don’t frown.
- Eye contact.
What is important other than the clinician’s attitude to shape the interaction?
Patient’s Attitude
How does the patient’s attitude is reflected on the outside?
- Body Language
- Tone of Voice
Even the minor shifts.
How does the body move according to the patient’s attitude?
- If depressed: Automatically lean forward to show interest (evolution).
- If hostile: Withdraw physically.
What to do if the client is criticizing their closed-ones, should you join them?
What is the safe way to respond?
Always be neutral! They can feel guilty.
Empathic Comment
How are the ephatic comments?
- Sympathetic
- Nonjudgemental
- Respectful
What should you do if you cannot respond positively to the content of what you are being told?
Sympathize with some of the feelings behind it.
Patient: I almost killed my therapist.
Clinician: You must be so angry.
What is the difference between “empathy” and “sympathy”?
- Empathy: You put yourself in their shoes. It’s objective. It’s like feeling with.
- Sympathy: You see the things from your perspective. It’s nonobjective. It’s like feeling for.
E: I feel your pain.
S: I’m sorry that you’re in pain.
What is “countertransference”?
What should we compare?
- Our Inner World
- Client’s Inner World
Can we link the negative feeling with ourselves: 1, no: 2.
Should we trust client’s inner world 100%?
No, but it gives good clues.
What is “therapy frame”?
Is it fixed?
- Texting
- Time
- Touch
- Money
- Weekly Appearence
It’s flexible.
What is “disclosure”?
It’s sharing something about ourselves.
It’s dangerous!!!
By how do you overemphasize your feelings when you feel like you need to?
Facial expressions and voice.
Even brief exclamations: “Oh, wow!”.
Be careful though.
What is the important thing to do when you make an error?
Address It: You’ve taken responsibility and it matters to you.
What is the correct way to talk the patient’s language?
Understandable, simple language without sounding like you are trying too hard.
Like a teenager or a mother.
Maintaining Boundaries
Patient: Were you raised in this city?
How would you answer this?
Clinician: What makes you ask that?
