Developing Rapport

Question 1

What are the elements that define rapport?

Answer 1

1. Harmony and confidince between the clinician and the client.
2. Develops from the beginning.
3. One of the goals of good interview.
4. Necessary for gathering information.

Question 2

With what do you built a good rapport with a client who comes and expects the help from you?

Answer 2

• Words
• Body Language
• Cooperation

Basis for rapport.

Question 3

Do the real rapport start with the patient’s expectation of getting help from you?

Answer 3

No it doesn’t start immediately.

Question 4

What is the key factor among the behaviors that speed up the growth of a rapport?

Answer 4

Attitude: Overall appearance.

Question 5

Stone-cold formal therapist or relaxed and interested therapist?

Answer 5

2nd one.

Question 6

How should you monitor your facial expressions?

Answer 6

• Don’t frown.
• Eye contact.

Question 7

What is important other than the clinician’s attitude to shape the interaction?

Answer 7

Patient’s Attitude

Question 8

How does the patient’s attitude is reflected on the outside?

Answer 8

• Body Language
• Tone of Voice

Even the minor shifts.

Question 9

How does the body move according to the patient’s attitude?

Answer 9

• If depressed: Automatically lean forward to show interest (evolution).
• If hostile: Withdraw physically.

Question 10

What to do if the client is criticizing their closed-ones, should you join them?

What is the safe way to respond?

Answer 10

Always be neutral! They can feel guilty.

Empathic Comment

Question 11

How are the ephatic comments?

Answer 11

• Sympathetic
• Nonjudgemental
• Respectful

Question 12

What should you do if you cannot respond positively to the content of what you are being told?

Answer 12

Sympathize with some of the feelings behind it.

Patient: I almost killed my therapist.
Clinician: You must be so angry.

Question 13

What is the difference between “empathy” and “sympathy”?

Answer 13

• Empathy: You put yourself in their shoes. It’s objective. It’s like feeling with.
• Sympathy: You see the things from your perspective. It’s nonobjective. It’s like feeling for.

E: I feel your pain.
S: I’m sorry that you’re in pain.

Question 14

What is “countertransference”?

What should we compare?

Answer 14

1. Our Inner World
2. Client’s Inner World

Can we link the negative feeling with ourselves: 1, no: 2.

Question 15

Should we trust client’s inner world 100%?

Answer 15

No, but it gives good clues.

Question 16

What is “therapy frame”?

Is it fixed?

Answer 16

• Texting
• Time
• Touch
• Money
• Weekly Appearence

It’s flexible.

Question 17

What is “disclosure”?

Answer 17

It’s sharing something about ourselves.

It’s dangerous!!!

Question 18

By how do you overemphasize your feelings when you feel like you need to?

Answer 18

Facial expressions and voice.

Even brief exclamations: “Oh, wow!”.
Be careful though.

Question 19

What is the important thing to do when you make an error?

Answer 19

Address It: You’ve taken responsibility and it matters to you.

Question 20

What is the correct way to talk the patient’s language?

Answer 20

Understandable, simple language without sounding like you are trying too hard.

Like a teenager or a mother.

Question 21

Maintaining Boundaries

Patient: Were you raised in this city?

How would you answer this?

Answer 21

Clinician: What makes you ask that?