Diversity Flashcards
(11 cards)
- Strategic management process (5)
a. Objectives: % women and/or minorities; customer service staff mirror local demographics, especially mirroring desired customer demographic
b. Accessibility (physical access as well as top management access)
c. Articulate the vision and ensure goals are consistent across vertical structure
d. Ensure decision-making is shared among people of various backgrounds/skill sets
e. Budgeting.
Ethnocentrism
‘The belief that one’s group or subculture is inherently superior to other groups or cultures.’
Stereotyping
Standard idea about a social group
Low percentage of women in top level management
The Glass Ceiling: Invisible barrier that separates women and minorities from top management positions.
73% of top-listed board directors are men: NZX diversity report
Monoculture
‘A culture that accepts only one way of doing things and one set of values and beliefs’ e.g Donald Trump Supports
What are main benefits of diversity?
Allows a company to gain competitive edge against rival businesses
1. greater range of viewpoints + opinions
2. greater creativity and innovation
3. reflect customer needs of a diverse background
4. development of products/services that do not cause offence
5. ability to identify needs of overseas clients/new markets
A diverse workforce is key for…
Success
Diversity fatigue occurs when
Companies fail to rethink their management styles and look to “box-tick” to improve how the business is perceived by clients
- Control (4)
a. define and communicate diversity metrics
b. identify problem areas/departments
c. closely monitor diversity performance
d. ensure facilities are accessible to people of a range of abilities
Main values of Tohu Wines is…
Whanaungatanga - together we are more
Tohu Wines Quotes
“we are a family, connected by a powerful common purpose, enriched by each other and bound by mutual respect.”
“the sum of our efforts is greater than its parts”
